Lean is a philosophy that has been studied extensively in recent years, and it has been successfully implemented in a number of different processes and businesses. This study aims to examine how Lean can contribute to create effective meetings, which is a topic that has received limited attention in today’s research. Firstly, a situation analysis is done in order to identify common meeting problems at Ericsson Borås. Secondly, a comprehensive analysis is conducted concerning whether Lean is applicable on meeting processes or not. This analysis is mainly based on the five principles of Lean Thinking. Thirdly, the study investigates the potential effect of an implementation of Lean, as well as how Lean principles can be applied in order to reduce or eliminate wastes. The result of the analysis formed the base for the development of the action plan. Subsequently, the action plan is implemented on the meeting processes by pilot testing it on three different meetings. This analysis is mainly focusing on whether the meeting problems have been eliminated or not. Based on our research, we have perceived that almost every meeting is unique and all meeting problems we have identified do not occur at all meetings. Majority of the meeting problems were eliminated by applying Lean principles. Moreover, several respondents also expressed that Lean is a good way to give more structure to meetings, and therefore contributes to more effective meetings. However, we have noticed that principles of Lean cannot eliminate all meeting problems at Ericsson. This can be seen as minor criticism when organizations use Lean as the only solution to improve meeting processes.

本研究為了解企業會議進行過程中會議流程產生的無效率，造成會議溝通協調上之問題與障礙。首先針對會議流程相關影響因素分析，大致歸納出影響會議溝通協調以及會議進行效率的因素為何。再以個案分析的研究方法，透過對一間台灣營建產業的中小型企業長達半年會議實際參與觀察及訪談，進一步探究企業會議進行流程中影響會議溝通協調因素為何。歸納實際上影響個案公司會議溝通與效率的因素，並以增進會議溝通協調與效率為目標，針對個案公司會議流程進行改善與建議。 影響會議溝通協調及效率的會議流程因素包含以下三部分:第一部分為會議規劃設計、參與會議人員、會議人員準備與投入、會議人員角色定義、會議議程簡介等會議進行前影響因素。第二部分為專案進度說明、專案會議決策、專案進度追蹤、成員投入程度、目前溝通模式、衝突化解方式等會議進行中的因素。第三部分為會議流程外的影響因素: 任務型態、團隊組成與規模、組織因素。進一步以個案分析研究方法，將個案公司實際跨部門會議進行方式套入會議流程中的影響因素檢視，得出相關之研究結論有以下四點: 一、會議進行前的角色定義與權責分配流程，影響會議成員責任歸屬，對會議的溝通與決策流程影響高。 二、會議流程中的衝突來自於對責任範疇以及權責分配不明確，造成部門認知差異形成會議溝通上的障礙。 三、會議的組成包含組織部門及會議成員的選擇，影響組織會議溝通流程。 四、利潤中心制有助於提升成員對會議投入與貢獻，影響會議溝通流程。 文末針對個案公司會議流程改善給與建議，透過會議流程設計及相關配套措施設計改善會議溝通協調與效率。提供給其他企業進行會議流程改善作為參考。 關鍵字:會議、會議流程、會議效率、溝通、協調 / English abstract The research is trying to understand and find out factors cause ineffectiveness in meeting process and obstacle in communication and coordination. First, the research analysis factors related with meeting process, and generalize the factors which affect meeting process communication and coordination. The research is conducted through case analysis by surveying a Taiwan’s constriction company’s cross-functional meeting process, and attended cross-functional meeting from June 2011 to December 2011, also interviewed the company’s senior managers. Then use the result of the observation to generalize factors which affect cross-functional meeting process communication and efficiency, and try to find out solutions to improve the constriction company’s communication and coordination. The research conclude the factors affects cross-functional meeting process communication and coordination as three part: First part includes: meeting process design, meeting staff, group member’s involvement before meeting, role in the meeting, introduction of meeting process. Second part includes: Introduction of project schedule, decision process, tracking process, group member’s involvement in the meeting, communication model, conflict management. Third part includes: Task type, composition of the group, and organizational factors. This research use those factors to examine the cross-functional meeting process in the company, and conclude the research propositions as follows: 1.The process of definition of role in the meeting and division of responsibilities will affect meeting member’s responsibility, and also will affect decision and communication process. 2.Meeting process’s conflict comes from vague responsibility scope and division, which cause cross-function cognitive differences and communication obstacle. 3.The composition of meeting ,includes people attend the meeting and size of meeting, has great effect to meeting process communication and coordination. 4.If the company use profit center as a system will increase member’s involvement and contribution. This research make some suggestion for the construction company, through improve the meeting process and process design.