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In this paper a news site’s potential of meeting conflicting needs is considered. Snacking - hencereading news in a quick selective style - is one trend among young readers which seems to be inconflict with assessing the credibility of news, which in turn depends on receiving multipleperspectives or viewpoints among the issues read. As young audiences neither want to beforced to put more effort into news reading, nor want to receive news in a single-layered way,satisfaction with the news is hampered. Therefore, the aim of this study is to investigate acurrent news site’s potential in complying with both needs: snacking on the one hand andreceiving multiple perspectives on the other. As research case, the German public service newssite tagesschau.de is investigated in two methodological approaches. In a content analysis thepotential of the news site is assessed by analyzing ways of presenting perspectives in snacknews element. In a reception study this potential is reassessed by a young audience sample. Itwas found that perspectives indeed are presented in snack news elements in direct or indirectforms, often represented by different sources than the journalist’s. However, it shows that thesepresentations of perspectives not always reach the audience. Members of the audience leaveout many elements that could be snacked on, and stick to headlines for the main part. Thisimplies that they miss multiple perspectives offered in elements suitable for snacking, such ashyperlinks. In order to offer multiple perspectives to snacking news readers, more controversyshould be indicated in headlines, comparisons of perspectives should be made easier and linksshould be more relevant by leaving out aspects perceived as unnecessary and by representingsources in a better balance.

The major part of the island school groups in South-West Thailand is comprised of remote areas, which are under development and lack facilities and basic needs. Most people on the islands are poor Thai gypsies living in temporary shelters or small boats. They have distinctively different origins, cultures and languages. Developing the infrastructures in this area is a low priority on the government's list. Only a marginal percentage of the budget is being spent in the development of gypsy people, especially on their education. This has in turn become a major hurdle for the acceptance and implementation of the new Information Communication and Technology (ICT) in the island school's group sector. The schools generally have an inappropriate infrastructure, inadequate teachers and huge limitations in education resources. ICT implementation has been carried out by the Ministry Of Education (MOE) to assist in teaching, learning and school administration. In examining the ways in which ICT integration has been administered and used in island schools, the study investigated the roles of two different levels of the educational system: 1) The Satun Education Service Area (Satun ESA), located on the mainland; and 2) an island school group, located in the Andaman sea. The Linstone's Multiple Perspectives Model provided a framework for data collection and the organisation of results in a qualitative study. Data was collected by interviewing the Director of the Office of Satun Educational Service Area, the head teachers, teachers, parents and students in the island schools. Data from interviews, observations and documents was analysed using a template analysis approach (King, 2004). The findings of this study were interpreted in three dimensions: ICT benefits, ICT barriers and ICT sustainability. Sustainability is key to the effectiveness of a remote ICT project. Therefore, it is important to understand the concepts and categories associated with ICT project sustainability in rural areas. The categories of sustainability, including infrastructure, policies, politics, culture, management, human resources, co-operation and finance factors, need to be considered in the implementation of ICT projects in island schools or other projects in remote areas. The outcome of this study is a framework that clarifies the process of effective ICT implementation in the island context, which provides an additional valuable source of knowledge for local education policy makers in Thailand and other developing countries.

This project utilized a form of arts based educational research described as analog hypertext to develop interpretative material representing multiple critical, theoretical, and disciplinary perspectives on objects in a university art museum’s object study gallery. Drawing on scholars’ recommendations for postcolonial interpretation of non-Western art, the project created a web of information, which simultaneously revealed and critiqued the underlying ideologies and power structures shaping the museum’s display in an effort to change existing interpretive practice. The project developed five color-coded thematic self-guided tours—art as commodity, spiritual practice, technology and cultural evolutionism, mortuary rituals, and postcolonial perspectives—presented to the public as an interpretive exhibition invited visitors’ contributions. This paper explores how the analog hypertext functions as both a research tool and a content delivery device for the representation of multiple critical perspectives, fostering interdisciplinary perspectives and visitor meaning-making in the process.

Beginning in September 2010, seismic events shook the city of Christchurch, New Zealand, resulting in significant losses for the tourism sector, most notably the devastated Central Business District. Tourism had to adjust especially following two major earthquakes, with visitors able to partake in disaster-themed tourist attractions or viewing the destruction as part of a self-guided tour of the city. Such activities fall into the realm of ‘dark tourism’, or travel to sites of death, disaster or destruction. Following a major disaster with significant media coverage, tourism organizations often scramble to alter the outsider’s perception of the disaster-struck destination. Using a qualitative case study, this thesis explores two dominant themes associated with post-disaster tourism. First, it gathers perspectives of disaster tourism experiences and tourism industry recovery from multiple stakeholders to explore how tourism following a major disaster is a complex and multi-dimensional phenomenon. Second, it investigates how tourism advertising campaigns represented Christchurch, New Zealand and its inhabitants following the earthquakes. / Graduate / 0366

Background: The eHealth era has fully arrived and initiatives to increase and improve utilization of ICT in health care organizations are made in Sweden as in many other countries. However, much focus in research take place after implementation, evaluating the effects of these initiatives, and very little focus is regarding why development projects actually result in certain functionality. Also, few are problematizing the concept of what eHealth services are and what their contribution shall be on the health care environment. Aim and Objective: The main aim of this research was to explore and understand different perspectives and assumptions regarding aims in an eHealth service development. Further, the aim was to create an understanding for how these trough social interaction and activity in an actual development project will construct actual functionality. Method: A qualitative research method was chosen and conducted from a social constructivist point of view. A case, consisting of an eHealth service development project in Jonkoping County Council, where used for data collection through observations and interviews with the participants in the project team. To support formulation of research questions and thematization, a research metaphor was developed. Results: The result of this thesis contains several theoretical and empirical based perspectives and assumptions on eHealth services. eHealth services are expected to support efficiency, information security, extensive usage, pushing bigger changes in the health care environment, be a new and exciting way of working, changing the roles of patients and caregivers and creating empowered and motivated patients. Other result show that, even if all participants felt pleased with the project result, it was hard to relate all choices in functionality to their effect on use quality and expected outcome from using them. Implications are made for how soft system aspects should be included in the project process in development of eHealth services for defining and managing use quality and its relation to system quality.

Bakgrund: Att bedriva hemsjukvård med hög kontinuitet har i tidigare studier visat sig medföra positiva effekter för vårdens kvalité. I lagen står det skrivet att patientens behov av kontinuitet ska tillgodoses, trots detta vittnar media fortfarande om brister kopplade till kontinuitet. Syfte: Att belysa kontinuitet från flera perspektiv utifrån ett patientfall i hemsjukvården. Metod: Mixad metod med kvantitativa och kvalitativa delar. Den kvantitativa delen beräknar kontinuiteten utifrån två formler och redovisas med deskriptiv statistik. Den kvalitativa delen består av kvalitativa innehållsanalyser av omvårdnadspersonalens dagliga noteringar samt en anhörig intervju. Resultat: Resultatet visade ett varierande värde på HHI och CoC index, Innehållsanalyserna resulterade i flera underkategorier och huvudkategorier. Syntesen kombinerar kvantitativa och kvalitativa för att få fram hur HHI och CoC förhåller sig till upplevelserna från patient och anhörig. Diskussion: Det finns styrkor och svagheter med respektive formel. Anteckningsboken ger en inblick i kommunikationen mellan vård- och omsorgspersonal. Intervjun av anhörig belyser vikten av kontinuitet från ett anhörigperspektiv. Slutsats: Studien visar hur kontinuitet kan belysas med både kvantitativa och kvalitativa implikationer. Vården kan dra nytta av att utveckla sätt för att bättre kunna belysa kontinuitet från både kvantitativa och kvalitativa data. / Background: Conducting home care with high continuity has in previous studies been shown to have positive effects on care. The law states that the patient's need for continuity must be met, despite this, the media still testify to shortcomings linked to continuity. Aim: To shed light on continuity from multiple perspectives from a patient case in home care. Method: Mixed method with quantitative and qualitative parts. The quantitative part calculates the continuity based on two formulas and is reported with descriptive statistics. The qualitative part contains two content analyzes, one of which is on the notebook from the patient's home and one is on an interview with a relative. Results: The results showed a varying value of HHI and CoC index, The content analysis resulted in several subcategories and main categories. The synthesis combines quantitative and qualitative to bring out how HHI and CoC relate to the experiences from patient and relative. Discussion: There are strengths and weaknesses with each formula. The notebook provides an insight into the communication between care and nursing staff. The interview of a relative highlights the importance of continuity from a relative perspective. Conclusion: The study shows how continuity can be elucidated with both quantitative and qualitative implications. Healthcare can benefit from developing ways to better illuminate continuity from both quantitative and qualitative data.

As organizations continue to grow in size, reaching global proportions, they have ever increasing impacts on their environments. Some believe that a much broader array of concerns should be brought into organizational decision-making processes, including greater consideration of social, political, ethical and aesthetic factors (Mitroff and Linstone, 1993; Courtney, 2001). Decision environments such as these are decidedly "wicked" (Rittel and Webber, 1973). Designing decision support systems in such environments where there is a high level of interconnectedness, issues are overlapping and a multiplicity of stakeholders is involved, is a very complex task. In this dissertation a methodology for the development of a DSS for wicked situations is proposed using the design theory building process suggested by Walls et al. (1992). This proposed theory is based on dialectic theory and the multiple perspective approach suggested by Linstone and Mitroff (1993). The design process consists of identifying relevant stakeholders, their respective worldviews, and conflicts in these worldviews. A design (thesis) and "counter design" (antithesis) are created, and a prototype systems based on these designs are developed. These prototypes are then presented to the different stakeholder groups who engage in a dialogue which leads to the development of a synthesized design. The process is repeated until all conflicts are resolved or resources are exhausted, and a final system is produced. Using action research and system development research methodologies, the proposed design theory was applied to zoning decision process in Orange County, Florida. The results of this study led to the following: 1. It is feasible to implement the MPDP methodology proposed in this dissertation. 2. The MPDP methodology resulted in a synthesized design that accommodates the different views of the stakeholders. 3. The MPDP methodology is suitable for contentious situations and may not be feasible for structured decisions. 4. Most of the subjects did achieve a more understanding of the decision process. These results suggest that the MPDP design theory can be effective in developing decision support systems in contentious situations.

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