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Darbą sudaro trys dalys. Pirmojoje darbo dalyje „TEORINIAI PASLAUGŲ KOKYBĖS IR VARTOTOJŲ POREIKIŲ PATENKINIMO ASPEKTAI“ nagrinėjama literatūroje pateikiamos paslaugos ir paslaugų kokybės sampratos, paslaugos struktūra, paslaugų kokybės modeliai ir kokybę įtakojantys veiksniai. Pateikiama vartotojų klasifikacija bei metodai, skirti vartotojų poreikių patenkinimui išmatuoti. Antrojoje dalyje „SVEIKATINGUMO PASLAUGŲ KOKYBĖS ĮTAKOS VARTOTOJŲ POREIKIŲ PATENKINIMUI EMPIRINIS IŠTYRIMO LYGIS“ aptariama, kokie tyrimai yra atlikti paslaugų kokybės ir vartotojų poreikių patenkinimo srityje Lietuvoje ir užsienyje. Trečioje darbo dalyje „SVEIKATINGUMO PASLAUGŲ KOKYBĖS ĮTAKOS VARTOTOJŲ POREIKIŲ PATENKINIMUI TYRIMAS“ pateikiama tyrimo metodika, gauti tyrimo rezultatai, jų analizė bei sukurtas sveikatingumo paslaugų kokybės ir vartotojų poreikių patenkinimo priklausomybės modelis. Darbe pateikiami 36 paveikslai, 16 lentelių bei 1 priedas, kurie vaizdžiau perteikia informaciją. Darbą sudaro 83 puslapiai. Panaudotos literatūros sąrašą sudaro 42 šaltiniai. / Thesis is comprised of three parts. 83 pages, 36 pictures, 16 tables and 1 appendices presenting information in a more pictorial way comprise the thesis. 42 source of literature have been used.

This study explores the perceptions, and life experiences of formerly gang-involved young adult refugee men living in Winnipeg. In doing so, this study examines both the negative experiences and challenges of these young men that led to their involvement with gangs, and the positive and life changing events that provided the catalyst for these young men to leave their gangs. If positive support mechanisms are insufficient, and if their basic human needs cannot be satisfied, refugee young people become at-risk of involvement in antisocial behavior and criminal activity. In order to assist refugee young people in their successful transition into a foreign culture and society it is essential to understand how their perceptions and experiences inform their identity and behavior. This study contributes to this understanding, which will inform policy and future approaches by government and community-based organizations to assist them in their transition.

The needs and concerns of the siblings of children who are deaf-blind were studied. Subjects included 12 siblings (eight males, four females) whose families are involved in the Utah Intervener Services Program. Information was collected by conducting one-on-one interviews with the siblings. The Siblings' Perceptions of the Intervener Interview (SPII) and Taylor's Siblings' Problems Questionnaire were administered. The results indicated that individual sibling's perspectives were unique, varying from positive to negative. As a group, the siblings made positive comments about the intervener and their life with their deaf-blind brother or sister.

Several factors affect sports and recreation participation in human communities. Such factors include sports and recreation knowledge and skills of people, availability of time, interest and disposable income etc. Through expressing their various social needs, community residents are able to show the adequacy and or the inadequacy in the factors influencing sports and recreation participation in their communities. Several studies have indicated that inadequacy in the factors influencing sports and recreation participation such as inadequate programmes, lack of interest, lack of disposable income, lack of facilities result in low participation in sports and recreation activities. Low participation in sports and recreational pursuits could result in increased hypokinetic morbidity and other social and economic problems such as: crime, substance and drug abuse, juvenile delinquency, alienated anti-social behaviours, work absenteeism, medical and social justice costs in communities. The main purpose of the study was to find different sports and recreation needs of three communities in Botswana. Five hundred (500) residents of the three communities aged 18-40 years were randomly selected in the three communities in Botswana to participate in the study. The questionnaire that was prepared and administered on the randomly selected residents of the three communities attempted to gather the following information: general sports and recreation participation profile of the respondents of the three communities, participation in sports and recreation activities in the three communities' recently constructed integrated sports facilities, problems responsible for low participation in sports and recreation activities and finally to identify which of the five barrier categories; aptitude, socio-economic, socio-cultural, awareness of community integrated sports facilities and facility constraints constrained sports and recreation in the three communities. Descriptive statistics and frequency, T-test and ANOVA were used to analyse data. The results showed low participation that ranged from 0.0% to 47.4% in sports activities in the three communities, participation in few recreational activities, low participation in the three communities' integrated sports facilities accounted by 29.5% in Molepolole, 26.1% in Serowe and 53.4% in Masunga for both men and women. The results showed problems perceived to constrain sports and recreation participation in the three communities. Descriptive data analysis also showed that out of the five barrier categories (aptitude, socio-cultural, awareness of facilities and facility constraints) respondents of the three communities were mainly constrained by the socio-economic barriers. Facility constraints were only found to constrain participation in Masunga. T-test analysis showed no significant differences between males and females of each of the three communities in the five barrier categories. The ANOVA test of variance showed significance difference between females of the three communities in four of the five barrier categories and a no significant difference in one of the five barrier categories. No significant difference was found between males of the three communities in four barrier categories and a significant difference was only found in one barrier category. These results led to the acceptance of the hypothesis that 'the three communities in Botswana have similar sports and recreation needs' and the partial acceptance of the hypothesis that 'there is no significant difference between respondents of the three communities in the way they experienced the five barrier categories. / Thesis (M.A. (Recreation Science))--North-West University, Potchefstroom Campus, 2004.

In South Africa, with the highest HIV population in the world, more than 5 million people live with HIV and AIDS, and it is predicted that deaths because of AlDS will rise sharply up to 2010 (Evian, 2003:20; UNAIDS, 2003:19). Because of this, great numbers of patients in the final stages of AlDS need support and homecare in areas with little resources. In this context of limited resources it became necessary for communities and health care services to investigate alternatives for cost-effective and sustainable methods to care for patients with AIDS. Patients are often discharged home to die because the hospital staff can do nothing but palliative care and they feel that resources and space can be better utilised on patients with a greater chance of recovery (Jackson, 2002:232). The government and non-governmental organisations established a number of homecare services to care for patients with AlDS at home. The Potchefstroom-district is no exception; the question however arises whether the care needs of these patients are addressed. The objective of this research was to identify the physical, psychological, spiritual and social needs of patients with AlDS for home care and the perceptions of caregivers of what these needs are. The ultimate objective was to formulate recommendations from the results for need-centred homecare for patients with AlDS in the Potchefstroom-district. A two-phased design was used to reach this objective. These two phases took place simultaneously. During phase one, caregivers operated as fieldworkers and completed questionnaires on behalf of the patients on their needs for homecare. During phase two the perceptions of caregivers of patients with AIDS's needs for homecare were determined using the nominal group technique. The director of health of the local authority gave consent for this research. The population of phase one consisted of available patients with AlDS in the Potchefstroom-district of the Northwest Province that compiled to the prerequisites of the research. The population of phase two consisted of a group of caregivers from another area that did not take part in phase one. After they gave consent a total of 24 patients with AlDS and 31 caregivers took part in the research. Data analysis in the case of the questionnaires was done by frequency distribution and for the nominal groups during the group sessions. On the grounds of the results the conclusion was made that patients with AlDS experience a great deal of hopelessness and that their needs are mostly on the first level of basic needs, according to the Maslow needs hierarchy. Higher levels of needs like self-concept needs and self-actualisation came to the attention in the need for spiritual support especially from their own church community. Social and financial needs were also identified. The caregivers stressed the need for equipment when caring for these patients, as there is nothing available for basic homecare. Caregivers identified needs that were not mentioned by the patients and vice versa. For patients an important need was pain relieve which the caregivers did not mention. It appears from this research that the need for the involvement of the multidisciplinary team is not being addressed. Based on the results of this research guidelines were formulated for registered nurses, that train and supervise the caregivers, to ensure that these patients receive the comprehensive care they deserve. / Thesis (M.Cur.)--North-West University, Potchefstroom Campus, 2006.

The primary goal of the study was to determine the tourism and leisure needs of high school learners in Potchefstroom. This goal was achieved by firstly conducting a literature study to analyse leisure and tourist behaviour as stated in books, articles and other sources. Secondly, the results of the empirical research were discussed followed by the conclusions and recommendations made with regard to further research. From the literature study, analysing leisure behaviour, the concepts leisure and recreation were clarified, the concept leisure behaviour was explained, reasons why people engage in leisure were identified, factors that influence leisure behaviour were discussed, theories concerning leisure behaviour were discussed, determinants as well as benefits of leisure were identified. In the second part of the literature study, analysing tourist behaviour, the concept tourist behaviour was clarified, models regarding tourist behaviour was explained, tourist motivation to travel was explained, reasons why people travel was discussed, the travel decision-making process was explained and benefits as well as negative tourism impacts were identified. The questionnaire for the survey was designed to determine the tourism, leisure and recreation needs of the high school learners in Potchefstroom. The questionnaire included questions regarding the high school learner's demographic profile and psychographic profile, the leisure and tourist needs and behaviour of the high school learners and questions to determine the relationship between different aspects. The survey included six high schools in Potchefstroom and 1036 questionnaires was used for further statistical analysis. The questionnaires was distributed after a meeting with the school's headmaster was arranged. The school was responsible for the distribution and collection of the questionnaires. After analysing the data it was clear that the high school learners are regularly bored in Potchefstroom and there is a need for more tourism, leisure and recreational activities in Potchefstroom. The high school learners are willing to support more activities financially. It was also evident that high school learners are more interested in leisure than in sport and do not have much leisure-time available. Their travelling patterns indicate that the majority of the learners go on holiday with their parents and they prefer the Western Cape as holiday destinations. A correlation analysis was done to determine the relationship between gender and various aspects as well as the relationship between race and the same factors. The following factors were identified, namely: there is a strong relationship between gender and sport. As for the correlations between schools of different race and the same factors, the only correlation that was not strong, was the relationship between race and sport. The strong relationships existed between race and leisure preferences; race and travelling patterns and race and holiday company preferences. The results of the empirical research can firstly provide valuable information for researchers on the subjects of adolescence, leisure, tourism and recreation. Secondly the information can help the public and private sectors in the tourism, leisure and recreation industries to provide more activities, facilities and entertainment in Potchefstroom that will appeal to the high school market. / Thesis (M.A. (Tourism))--North-West University, Potchefstroom Campus, 2007.

This social work research study explores whether members of the legal profession are aware of the unique characteristics of a child witness that one must take cognisance of when interviewing them. This is explored by means of a questionnaire to determine if and what training needs exist with members of the legal sector with regards to the child witness. The following themes were identified from the questionnaire where members of the legal profession require further training on: child development, children's language development, children's normal sexual development, process of disclosure in sexual abuse, interviewing skills, rapport building skills, minimum age for testifying, factors determining credibility of the child witness, children's statements and report of events, truth vs. lie testing and interview protocols. / Thesis (M.A. (MW))--North-West University, Potchefstroom Campus, 2009.

Math skills are critical for future success in school (Eccles, 1997), as school-entry math knowledge is the strongest predictor of later academic achievement (Claessens, Duncan, & Engel, 2009). Researchers have found that teachers of young children spend less time teaching mathematics than other subject areas (Phillips & Meloy, 2012), and there is a lack of formal early mathematics instruction for young children’s understanding of early numeracy (Chard et al., 2008). However, preschoolers are developmentally ready for mathematics and are more able to learn math concepts than previously believed (Balfanz, Ginsburg, & Greenes, 2003). While there is a recent increase of literature on math with young children, there is a scarcity of research related to young children with disabilities in the field of mathematics, particularly utilizing evidence based interventions. The current study investigates one intervention integrating mathematics within children’s literature for preschoolers with disabilities. This study was a quasi-experimental group design, with one treatment group and one comparison group (N = 50 participants). Targeted early numeracy skills included: (1) one-to-one correspondence, (2) quantity comparison, and (3) numeral identification. The 20-minute intervention was conducted three days per week for six weeks; the comparison group received a typical small group storybook reading of the same literature book with no elaborations. The Test of Early Mathematics Ability, Third Edition (TEMA-3; Ginsburg & Baroody, 2003) was used as a pre and post standardized assessment, and analyzed using one-way ANCOVAs controlling for pretest scores. The Preschool Numeracy Indicators (PNI; Floyd, Hojnoski, & Key, 2006) was used as a weekly curriculum based measurement and analyzed by one-way ANCOVAS and by individual and group means for descriptive data. After the intervention, the children in the treatment group scored significantly higher in the areas of total math ability, quantity comparison, and one-to-one counting fluency than the comparison group. Implications include possibilities for further integrating mathematics within literature for preschoolers with disabilities, the benefits of intentional storybook selection for this type of intervention, and the recognition of the importance of introducing mathematical topics to preschoolers with disabilities in order of developmental cognitive readiness.

Bone marrow transplantation (BMT) is the treatment of choice for many malignancies and other childhood disorders. Acknowledging that the entire family is affected when a child undergoes a BMT, increasing research attention has been given to understanding this experience from the perspectives of recipients, parents and the family as a whole. Yet, minimal attention has been directed at understanding the experience of healthy siblings as they transition through the BMT experience. Before intervention studies can be undertaken that will help healthy siblings transition through the BMT experience, knowledge about the impact of the experience on siblings is needed. Accordingly, a qualitative study guided by the philosophy of hermeneutic phenomenology was conducted to elicit detailed descriptions of the lived experience of siblings. Participants were children, adolescents and young adults with a sibling who had undergone a BMT during childhood. Participants were recruited from a pediatric BMT clinic in Western Canada. Semi-structured, open-ended interviews that explored siblings’ memories about what it is like to be a sibling of a child who has had a BMT were conducted with each participant. Demographic data and field notes were recorded. All interviews and field notes were transcribed. The transcripts were reviewed repeatedly for significant statements in an attempt to find meaning and understanding through themes. The data analysis revealed the essence of siblings’ lived experience of transitioning through the BMT trajectory as an interruption in family life. Four themes communicated the essence of siblings’ lived experience: (1) life goes on, (2) feeling more or less a part of a family, (3) faith in God that things will be okay, and (4) feelings around families. Differences between donor and non-donor siblings are highlighted. Siblings’ recommendations for health care professionals are also provided. Results from this study will help health professionals better anticipate the diverse and shifting needs and demands of siblings of pediatric BMT patients. Recommendations for future research and innovations in nursing interventions are provided.