Denna studie har undersökt professioners lärande inom äldreomsorg, förskola och musikskola i det tillfälliga nätverket "sång- och musikstunden" som är en del av projektet "Barn och äldre sjunger tillsamman". Studien är inspirerad av Aktör-nätverksteorin. Studiens är kvalitativ och data har insamlats med hjälp av intervjuer och observationer. Studien har studerat samspelet mellan mänskliga och icke-mänskliga aktanter och hur dessa påverkat det tillfälliga nätverket. Resultatet visar på att aktanterna har betydelse för hur kommunikationen uppstår i det tillfälliga nätverket. Studien har också visat att det tillfälliga nätverket bidragit till lärande hos professionerna som deltagit. / This study examined professions learning in elderly care, kindergarten and music school in the temporary network "song- and music time" as part of the project "Children and the elderly are singing together" The study is inspired by actor-network theory. The study is qualitative and the data was collected through interviews and observations. The study has studied the interaction between human and non-human actants and how these affected the temporary network. The results show that the actants are important for how communication occurs in the temporary network. The study has also shown the temporary network contributed to the learning needs of the profession who participated.

Modern management literature highlights the importance of headquarter and country organisations working together in an interdependent fashion to improve their performance. However, empirical support for this link is scarce; moreover, the theoretical framework on the factors that may affect these relationships and the prerequisites for fostering them is limited. Current literature highlights the importance of high levels of interdependency between HQs and subsidiaries for the performance of the subsidiary, but a direct relationship has not been established. In this research, the link between headquarter-subsidiary interdependence and subsidiary-level performance is empirically probed and explored, using a longitudinal, multi-method approach that combines quantitative and qualitative data. Responses to surveys from 53 marketing and business managers are used to describe the interdependence levels, which are then combined with actual launch outcomes data for Xarelto® in their respective countries. Based on the survey results, a direct link between headquarter and subsidiary interdependence and the launch success of Xarleto® could not be established and subsidiary interdependence and uptake levels were used to select 10 countries for further explorative interviews. The results of these highlighted that, through fully collaborative and supportive headquarter subsidiary relationships, improved knowledge transfer, avoidance of duplication and leveraging of materials and expertise, product launch outcomes in the subsidiary could be enhanced. Moderators to these relationships and factors to maintain these relationships will be presented and this research and a link to network theory and social capital will be made. This research provides several practical recommendations that can be taken into consideration when planning future launches to enhance product uptake in subsidiary markets.

With origins in the South Bronx area of New York in the early 1970s, hip-hop culture is now produced and consumed globally. While hip-hop activities can be varied, hip-hop is generally considered to have four forms or “elements”: DJing, MCing, b-boying/b-girling, and graffiti. Although all four elements of hip-hop have become a part of many youth work initiatives across the globe, public debate and controversy continue to surround hip-hop activities. Very little research and literature has explored the complexities involved in the assembling of hip-hop activities in youth work sites of practice using these hip-hop elements. This study attends to the gap in hip-hop and human service literature by tracing how hip-hop activities were assembled in several sites of youth work activity in Christchurch, New Zealand. Actor-network theory (ANT) is the methodological framework used to map the assemblage of hip-hop-youth work activities in this study. ANT follows how action is distributed across both human and non-human actors. By recognising the potential agency of “things”, this research traces the roles played by human actors, such as young people and youth workers, together with those of non-human actors such as funding documents, social media, clothing, and youth venue equipment. This ethnographic study provides rich descriptions or “snapshots” of some of the key socio-material practices that shaped the enactment of hip-hop-youth work activities. These are derived from fieldwork undertaken between October 2009 and December 2011, where participant observation took place across a range of sites of hip-hop-youth work activity. In addition to this fieldwork, formal interviews were undertaken with 22 participants, the majority being youth workers, young people, and youth trust administrators. The ANT framework reveals the complexity of the task of assembling hip-hop in youth work worlds. The thesis traces the work undertaken by both human and non-human actors in generating youth engagement in hip-hop-youth work activities. Young people’s hip-hop interests are shown to be varied, multiple, and continually evolving. It is also shown how generating youth interest in hip-hop-youth work activities involved overcoming young people’s indifference or lack of awareness of the hip-hop resources a youth trust had on offer. Furthermore, the study highlights where hip-hop activities were edited or “tinkered” with to avoid hip-hop “bads”. The thesis also unpacks how needed resources were enlisted, and how funders’ interests were translated into supporting hip-hop groups and activities. By tracing the range of actors mobilised to enact hip-hop-youth work activities, this research reveals how some youth trusts could avoid having to rely on obtaining government funds for their hip-hop activities. The thesis also includes an examination of one youth trust’s efforts to reconfigure its hip-hop activities after the earthquakes that struck Christchurch city in 2010 and 2011. Working both in and on the world, the text that is this thesis is also understood as an intervention. This study constitutes a deliberate attempt to strengthen understandings of hip-hop as a complex, multiple, and fluid entity. It therefore challenges traditional media and literature representations that simplify and thus either stigmatise or celebrate hip-hop. As such, this study opens up possibilities to consider the opportunities, as well as the complexities of assembling hip-hop in youth work sites of practice.

Whereas the traditional rhetorical practices of memory and delivery were directly connected to the body of the speaker, I argue that when communication is embodied on digital networks, the processes underlying memory and delivery—the coordination of individual and text and the use of embodied affordances to present a text, respectively— are expressed in different ways. Resonance, or the act of bringing two structures into coordination with each other, and switching, or the act of making connections between two networks, fulfill the role of memory in digital networks, coordinating the actions of different networks. Similarly, the protocol, or the technical and cultural rules of networks, and the program, or the emergent behavior, of a network must be taken into account by writers who wish to achieve rhetorical ends. Using three case studies of network formation on the microblogging service Twitter, I show how the acts of resonance and switching, along with the protocol and program of these networks, influence network formation, the types of communication generated by networks, and how those networks are received by outsiders. / text

This thesis focuses on the internationalization process of SMEs, the strategies and methods they use. The major aim of this research was to gain a better understanding of the process by comparing and analyzing three main internationalization process theories: the Uppsala model, network theory and international entrepreneurship theory. An essential part of this study consisted of gathering empirical data from SMEs that has already been internationalized as well as from some of those who intend to internationalize in the near future. Our findings show the application and usefulness of the three theories to these SMEs, especially their heavy reliance on network relationships. The findings also indicate that firms use a combination of variables from all three theories and some aspects of the much criticized Uppsala model are still significant in describing the internationalization process behavior of SMEs.

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Title: Collaboration in BoDa-units. A qualitative study about collaboration regarding people with disabilities. The purpose of this thesis was to internally examine the cooperation between different professions in municipal BoDa-units. By doing a qualitative study using focus-group-interviews in three municipalities, we were able to examine the personnel’s experience of cooperation issues and opportunities in BoDa-units. We have also examined why municipals have introduced BoDa-units and how they work. Those BoDa-units we have examined addresses persons who are severely mentally disabled and with multiple disabilities but also to persons with autism and disruptive behaviour. The personnel working with the users of these services works both at the home with special services and at the daily activity. The unit operations managers are responsible for the whole BoDa-unit. The results have been analysed through the theoretical starting points of actor network theory and system theory, but also via relevant literature and the LSS-legislation. The result showed that the creations of the BoDa-units are based on a comprehensive view on the individual users’ need of safety, environmental adaptation and a structured way of work. The conclusion of this study is that the co-operation benefits exceed the disadvantages and that the prospects for the BoDa-units are both positive and negative depending on which target group it addresses.    Keywords: BoDa, Co-operation, LSS, Actor Network Theory, System Theory / Syftet med uppsatsen var att studera intern samverkan mellan olika professioner i kommunala BoDa-enheter. Vi har med hjälp av kvalitativa fokusgruppintervjuer i tre kommuner undersökt personalens erfarenheter av samverkansproblem och -möjligheter i BoDa-enheterna Vi har också undersökt varför kommunerna infört BoDa-enheter och hur de fungerar. De BoDa-enheter där vi studerat intern samverkan riktar sig mot personer med svåra funktionsnedsättningar och mulithandikapp samt personer med autism och utagerande beteenden. De brukarnära medarbetarna arbetar både i brukarnas boende och deras dagliga verksamhet.  Enhetscheferna är ansvariga för hela BoDa-enheten. Resultatet analyserades med hjälp av de teoretiska utgångspunkterna aktörsnätverk och systemteori, relevant litteratur samt centrala begrepp och lagstiftning. Resultatet visade att BoDa-enheterna införts utifrån en helhetssyn på enskilda brukares behov av trygghet, miljöanpassning och strukturerat arbetssätt. Slutsatsen var att samverkansfördelarna i dessa enheter med gränsöverskridande arbete överväger samverkansproblemen samt att framtidsutsikterna för BoDa-enheterna är både positiva och negativa beroende på vilken målgrupp verksamheten vänder sig mot.  Nyckelord: BoDa, Samverkan, LSS, Aktörsnätverk, Systemteori

Customers in a service setting sometimes seek support from other customers; recent research has demonstrated this phenomenon. This research also found that intercustomer social support has a positive impact on consumer health, as well as the financial returns for the company. Given these positive effects for firms and customers, organizations can benefit from fostering social connections among their customers. While past research has investigated the positive consequences of intercustomer social support, little research to date has investigated the firm’s strategic role in fostering intercustomer social support. The current research seeks to understand key tactics a firm can use to promote intercustomer social support. Using network theory, the present research investigates the impact of network drivers on different dimensions of intercustomer social support. Results demonstrate that identification with the company, employees and customers is significantly associated with levels of instrumental intercustomer social support. Further, the number of customer ties, along with the amount of information flow and the strength of these ties, all impact instrumental and social/emotional social support. Last, this research presents the positive effects that intercustomer social support has on various customer, firm and co-creation outcomes. Contributions to marketing theory and managerial implications are also presented.

This thesis seeks to answer the ‘key question’: ‘how is the border worked at an international airport?’ To answer this key question the author, who is employed as a Customs officer, uses participant observation to provide material for an anthropological analysis of this question. The primary anthropological focus that will permeate throughout this thesis is interconnectedness of human and non human actors. This focus on interconnectedness will be linked to the ability of the workers of the border to communicate about risk to one another. Risk at the border is highly political following the terrorist attacks of September 11 (9/11). The attacks are not a focus of this thesis but a study of the border network will shed some light on how the workers of the border make sense of external factors such as these attacks (9/11) in their work world. The thesis accounts for links between the border workers of different government agencies and uses the idea of an occupational community to do so. The thesis will attempt to account for technologies within the border network. The account of technologies will demonstrate through an actor network approach their hybrid nature, and their ability to negotiate and renegotiate the border network. Power is analysed at the border through the ideas of Foucault. Though the idea of occupational community, actor network theory and the ideas of Foucault on power are not linked outside of this thesis in any way, they provide an honest account of the border network as expressed through the case study of risk and interagency communication at an international airport.

This thesis discusses the increased amount of information available online, and how we use it in our daily lives to make decisions. It aims to open a discussion on the complexity of accessing and evaluating digital information. As the Internet has grown, the amount of information available to the public has exploded. Not only have we gained access to what seems to be an unlimited amount of sources, but also the number of producers has grown. By means of a case study, this thesis explores practices of trust assessment within the shared economy. Through the lens of Actor-Network-Theory as well as Modern Social Imaginaries, media practices are studied by using the example of Airbnb, an online, shared economy platform for accommodation. Airbnb users as well as other travelers are asked about their media practices through an online survey with 229 respondents as well as in-depth interviews with 7 users of Airbnb. Results show that practices of trust assessment differ within and outside of the platform. There is a strong dependency on social information, produced by fellow platform users, especially in the form of reviews. In addition the study finds support for a social imaginary, in which the platform defines the accepted behavior for the users of the platform, who within the economic constraint comply with the social norm set by the organization, in order to be able to use the services of Airbnb.