A terceirização é uma forma flexível de emprego que tem sido largamente utilizada no contexto internacional e nacional, sendo que no Brasil essa prática passou a ser comum a partir de 1990. Segundo dados da literatura, a terceirização é responsável por gerar impactos negativos para os trabalhadores, principalmente em relação à sua saúde, e o estresse tem sido citado como o impacto mais recorrente. O estresse contribui para a manifestação de problemas físicos e psicológicos, para o empobrecimento da saúde e para o aumento do absenteísmo e diminuição da produtividade nas organizações, e pode ser causado por fatores do contexto de trabalho, chamados fatores de risco psicossocial. Mediante revisão de literatura, nota-se a escassez de pesquisas brasileiras que visam identificar os fatores de risco psicossocial no contexto da terceirização. Sendo assim, o objetivo do presente estudo foi identificar os fatores de risco psicossocial que podem interferir no estresse e na saúde de agentes de limpeza terceirizados e as estratégias que podem ser adotadas para a melhoria do trabalho terceirizado. Esta pesquisa consistiu em um estudo de caso de caráter exploratório, com utilização do método misto. Os dados foram coletados individualmente e os aspectos éticos envolvidos foram respeitados. Com os agentes de limpeza, foi realizada uma entrevista e aplicado o COPSOQ II e um questionário de dados sociodemográficos. Com os gestores da empresa terceirizada, foi realizada uma entrevista. Foram realizadas análises estatísticas descritivas e de correlação, os dados qualitativos foram analisados por meio da análise temática e os resultados de ambas as análises foram integrados e sintetizados. Os fatores de risco psicossocial identificados foram agrupados nos seguintes temas: Organização do trabalho e conteúdo das tarefas, Relações sociais e liderança, Exigências no trabalho e Interface família-indivíduo. As sugestões de estratégias para melhoria do trabalho, fornecida pelos participantes, consistiram em estratégias primárias de nível organizacional e grupal. Foi possível estabelecer relações entre as características da terceirização, as características do serviço de limpeza, questões de gênero e os fatores de risco psicossocial. Entre as características da terceirização que podem levar à exposição a fatores de risco psicossocial, destacou-se a existência de dupla hierarquia e as singularidades do contrato de trabalho. Tais resultados indicam a relevância das particularidades do trabalho terceirizado para a exposição dos trabalhadores aos fatores de risco psicossocial. Mais estudos são necessários a fim de verificar e sistematizar a existência de relações entre as variáveis estudadas, e estruturar e testar programas de intervenção para a redução do estresse no ambiente de trabalho. / Outsourcing is a flexible form of employment that has been widely used in the international and national context, and this practice has become common since 1990 in Brazil. According to the literature data, outsourcing is responsible for gerenating negative impacts on workers, especially in relation to their health, and stress has been cited as the most recurrent impact. Stress contributes to physical and psychological problems manifestation, to health impoverishment and to absenteeism increase and productivity decrease in organizations, and can be caused by work context factors, called psychosocial risk factors. A literature review shows few Brazilian research aimed to identify the psychosocial risk factos in the outsourcing context. Thus, the objective of the present study was to identify the psychosocial risk factors that may interfere in stress and health of outsourced cleaning agents and the strategies that can be adopted to improve outsourced work. This research consisted on a exploratory case study using the mixed method. Data were collected individually and the ethical aspects involved were respected. An interview was conducted and COPSOQ II and a sociodemographic data questionnaire were applied with the cleaning agents. An interview was conducted with the outsourced company managers. Statistical descriptive and correlation analysis were performed, the qualitative data were analyzed through the thematic analysis and the results of both analysis were integrated and synthesized. The psychosocial risk factors identified were grouped into the following themes: Work organization and task content, Social relations and leadership, Work requirements and Family-work interface. Work improvement suggested strategies, provided by the participants, consisted of primary strategies at organizational and group level. It was possible to establish relationships between outsourcing characteristics, cleaning service characteristics, gender related factors and psychosocial risk factors. Among the characteristics of outsourcing that can lead to exposure to psychosocial risk factors, it was highlighted the existence of a double hierarchy and the singularities of the work contract. These results indicate the relevance of outsourced work particulatiries for workers exposure to psychosocial risk factors. More studies are needed to verify and systematize the existence of relationships between the studied variables and to structure and test intervention programs for stress reduction in the work environment.

This purpose of this study was to investigate the relationship between employees¡¦ perception on organizational climate and job involvement, and the moderating effect of employ types. This research involves all employees belonging to the I Research Laboratory, as experimental subjects for questionnaire surveys. We used the personal characteristics as the controlled variables, the organizational climate as an independent variable, the employ type as a moderate variable and the job involvement as a dependent variable. A total of 569 questionnaires were delivered and got 339 valid questionnaires. Based on the valid questionnaires, the hierarchical regression analysis and the Pearson¡¦s correlation analysis were used to analyze the data. Major empirical findings are summarized as follows: 1.There are significant differences in job involvement among difference education degree. 2.There are significant correlations between the awareness of the organizational climate and the job involvement. 3.The employ type has no significant moderating effect on the relationship between organizational climate and job involvement.

Web services are a new breed of Web application. They are self-contained, self-describing, modular applications that can be published, located, and invoked across the Web [154] Web services are a promising technology for ad hoc machine to machine interaction across application, enterprise and web boundaries. Self describing web services is a catchy phrase but it should mean more than having an interface description written in XML syntax. This research is motivated by the vision of web services in the future as loosely coupled applications operating on different platforms inter-operating without prior agreements in place and without direct human intervention at runtime. The main obstacle to advancing the vision of ad hoc runtime interaction is complexity. The complexity of ad hoc interaction for web services is related to 1) the information the service requires and provides and the nuances of the domain or context the service operates on and in. 2) The specific nature of the operations the service provides and the constraints related to those operations and 3) the necessary ordering of operations to achieve the desired result. There are three problems that must be addressed before the vision for web services can become a reality. These problems are aligned with the three aspects of service complexity identified above. The three inter-related elements of this research address each of these problems. The first part of the research deals with what web services "talk" about and how the data required or provided by services can be described to enable mutual understanding. An extension to traditional conceptual models, called outsourced type descriptions, allows the description of shared data in terms of publicly available information, including standards, specifications, ontologies and definitions from dictionaries and thesauri. The second part is concerned with describing why services interact and the capabilities (actions or information) services can provide. A structured format for the description, advertisement and discovery of services based on what they actually do is presented. The structured format is based on previous work in the description of actions and the context in which they are performed. The last part of the research addresses how previously unknown services can talk to one another to supply and use the advertised capabilities. Interaction is based on providers having "plans" for the delivery of capabilities. The flow of interaction is directed by the service providers' data requirements and is responsive to the resources of the client. A small language for information gathering based on well known interaction primitives is defined. An example implementation of a capability plan interpreter demonstrates how messages are generated, managed and interpreted at runtime in order to satisfy the client's goals.

Introduction and purpose: Innovation has become an increasingly important part of organizational development, both product development and process development. This due to globalization and increased competitiveness on the market. Innovation is about to develop and adapt strategies to focal organization, and to improve capabilities that is useful for current situation and circumstances. This is something that has proved to be difficult for organizations. The case organization in this thesis work perceive to find strategies for how to structure their work with innovation management, by make use of the skills and available resources.   The purpose of this thesis work is to identify obstacles that prevent innovation and to suggest how a small and medium-sized enterprise (SME) with outsourced production can improve their innovation capabilities to be more competitive in market. Method: This thesis work is based on information collected and analyzed through semi-structured interviews with managers within a case organization. The interviews were carried out in order to create an understanding of current organization. Chosen questions concerned how the organization are working with innovation management. Results: Obstacles for innovation capabilities can be based on several different factors. For example, an obstacle in this case could be lack of internal competencies, lack of communication between the organizational departments or too extensive project. Such obstacles are commonly expressed within the organization. Even, unexpressed obstacles could be another factor. Structure and definition of the innovation work, or outsourced production processes which results in limited possibility for impact, are examples for unexpressed obstacles. Both types have a significant impact on innovation capabilities, but it may be different to encode. Conclusion: Through this thesis work, several obstacles that prevent innovation in organization have been identified. These obstacles regarding to structure and develop an internal functioning work with innovation, were all concerned parts promotes for an innovative organization. Increased market knowledge and external collaborations are also important strategies for SME organizations with outsourced production processes to consider, in order to improve their innovation capabilities. Keywords: Innovation Management, Innovation with outsourced production, Innovative culture, Be innovative with existing resources, Increase innovation capabilities.

Secure multi-party computation (secure MPC) has been established as the de facto paradigm for protecting privacy in distributed computation. One of the earliest secure MPC primitives is the Shamir's secret sharing (SSS) scheme. SSS has many advantages over other popular secure MPC primitives like garbled circuits (GC) -- it provides information-theoretic security guarantee, requires no complex long-integer operations, and often leads to more efficient protocols. Nonetheless, SSS receives less attention in the signal processing community because SSS requires a larger number of honest participants, making it prone to collusion attacks. In this dissertation, I propose an agent-based computing framework using SSS to protect privacy in distributed signal processing. There are three main contributions to this dissertation. First, the proposed computing framework is shown to be significantly more efficient than GC. Second, a novel game-theoretical framework is proposed to analyze different types of collusion attacks. Third, using the proposed game-theoretical framework, specific mechanism designs are developed to deter collusion attacks in a fully distributed manner. Specifically, for a collusion attack with known detectors, I analyze it as games between secret owners and show that the attack can be effectively deterred by an explicit retaliation mechanism. For a general attack without detectors, I expand the scope of the game to include the computing agents and provide deterrence through deceptive collusion requests. The correctness and privacy of the protocols are proved under a covert adversarial model. Our experimental results demonstrate the efficiency of SSS-based protocols and the validity of our mechanism design.

Made available in DSpace on 2016-04-25T20:20:18Z (GMT). No. of bitstreams: 1 Neofita Maria de Oliveira.pdf: 1295054 bytes, checksum: 8644cf0a896d9156901a893b57cc3391 (MD5) Previous issue date: 2011-06-09 / Conselho Nacional de Desenvolvimento Científico e Tecnológico / We have seen gradually from the 1980s, replacing the model of organization of work processes based on mass production (Taylorismo / Fordismo) through model for flexible manufacturing (Toyota). Due to these changes, there is a strong demand for innovative enterprises by workers with a professional attitude associated with sensitivity to the visionary eye and natural predisposition towards their learning. Understanding this reality is our intention in this study, having as the problematic inclusion of youth in the labor market in the city of Mossoró (RN), seeking to understand if the professional training and technology of youngsters, egress from IFRN and SENAI meet market requirements work, leading them to compete vigorously and with chances of employment within various geographic locations. One segment that stood out in the productive process of Mossoró (RN) and the region was the increasing oil activity, which has become a raw material of major importance to the economic development of Brazil and local, ensuring the facilities of oil exploration, natural gas and has contributed significantly to oil exploration companies and services provided to Petrobrás were installed in Mossoró, including multinationals such as Schlumberger and Halliburton that are companies seeking highly qualified professionals to act on them. These facilities collaborated to create new businesses in the region and expanded the conditions for insertion in the employment of young graduates of IFRN and SENAI. The analysis of this problem will be effective to a study consisting of semi-structured interviews with the public that belong in the list of employees graduates in the IFRN and SENAI, students, teachers and principals of the selected companies. We hope reaffirm our hypothesis and to progress on further study of the Work Sociology in the field of professional qualification in the globalized labor world. We will have in the studies developed by Marx, Braverman, Coriat, Friedmann, Naville and Zarifian the theoretical basis of our investigations. Besides studies of national authors who have developed significant research on the proposed theme / Assistimos gradativamente, a partir dos anos de 1980, a substituição do modelo de organização dos processos de trabalho com base na produção em massa (taylorismo/fordismo) pelo modelo de produção flexível (toyotismo). Em decorrência dessas transformações, surge uma forte exigência das empresas inovadoras por trabalhadores com uma postura profissional associada à sensibilidade, ao olhar visionário e natural pré-disposição para com a sua aprendizagem. Compreender essa realidade é a nossa intensão nesse estudo, tendo como problemática a inserção dos jovens no mercado de trabalho na cidade de Mossoró (RN), procurando entender se a formação profissional e tecnológica dos jovens, egressos do IFRN e SENAI atendem as exigências do mercado de trabalho, levando-os a competir acirradamente e com changes de empregabilidade nas diversas localidades geográficas. Um dos segmentos que se destacaram no processo produtivo de Mossoró (RN) e região foi a crescente atividade petrolífera, que tornou-se uma matéria-prima de relevante importância para o desenvolvimento econômico do Brasil e local e possibilitou as instalações de exploração de petróleo e gás natural, além de ter e contribuído significativamente para que empresas de exploração petrolífera e de serviços prestados a Petrobrás fossem instaladas em Mossoró. Esse cenário colaborou para criação de novos ramos de negócios na região e ampliou as condições de inserção no mercado de emprego dos jovens egressos do IFRN e SENAI. A análise dessa problemática foi efetivada com um estudo composto por entrevistas semi-estruturadas com o público pertencente ao quadro de trabalhadores egressos do IFRN e SENAI, alunos, professores e diretores das empresas selecionadas

Made available in DSpace on 2016-04-26T14:53:09Z (GMT). No. of bitstreams: 1 Neofita Maria de Oliveira.pdf: 1295054 bytes, checksum: 8644cf0a896d9156901a893b57cc3391 (MD5) Previous issue date: 2011-06-09 / Conselho Nacional de Desenvolvimento Científico e Tecnológico / We have seen gradually from the 1980s, replacing the model of organization of work processes based on mass production (Taylorismo / Fordismo) through model for flexible manufacturing (Toyota). Due to these changes, there is a strong demand for innovative enterprises by workers with a professional attitude associated with sensitivity to the visionary eye and natural predisposition towards their learning. Understanding this reality is our intention in this study, having as the problematic inclusion of youth in the labor market in the city of Mossoró (RN), seeking to understand if the professional training and technology of youngsters, egress from IFRN and SENAI meet market requirements work, leading them to compete vigorously and with chances of employment within various geographic locations. One segment that stood out in the productive process of Mossoró (RN) and the region was the increasing oil activity, which has become a raw material of major importance to the economic development of Brazil and local, ensuring the facilities of oil exploration, natural gas and has contributed significantly to oil exploration companies and services provided to Petrobrás were installed in Mossoró, including multinationals such as Schlumberger and Halliburton that are companies seeking highly qualified professionals to act on them. These facilities collaborated to create new businesses in the region and expanded the conditions for insertion in the employment of young graduates of IFRN and SENAI. The analysis of this problem will be effective to a study consisting of semi-structured interviews with the public that belong in the list of employees graduates in the IFRN and SENAI, students, teachers and principals of the selected companies. We hope reaffirm our hypothesis and to progress on further study of the Work Sociology in the field of professional qualification in the globalized labor world. We will have in the studies developed by Marx, Braverman, Coriat, Friedmann, Naville and Zarifian the theoretical basis of our investigations. Besides studies of national authors who have developed significant research on the proposed theme / Assistimos gradativamente, a partir dos anos de 1980, a substituição do modelo de organização dos processos de trabalho com base na produção em massa (taylorismo/fordismo) pelo modelo de produção flexível (toyotismo). Em decorrência dessas transformações, surge uma forte exigência das empresas inovadoras por trabalhadores com uma postura profissional associada à sensibilidade, ao olhar visionário e natural pré-disposição para com a sua aprendizagem. Compreender essa realidade é a nossa intensão nesse estudo, tendo como problemática a inserção dos jovens no mercado de trabalho na cidade de Mossoró (RN), procurando entender se a formação profissional e tecnológica dos jovens, egressos do IFRN e SENAI atendem as exigências do mercado de trabalho, levando-os a competir acirradamente e com changes de empregabilidade nas diversas localidades geográficas. Um dos segmentos que se destacaram no processo produtivo de Mossoró (RN) e região foi a crescente atividade petrolífera, que tornou-se uma matéria-prima de relevante importância para o desenvolvimento econômico do Brasil e local e possibilitou as instalações de exploração de petróleo e gás natural, além de ter e contribuído significativamente para que empresas de exploração petrolífera e de serviços prestados a Petrobrás fossem instaladas em Mossoró. Esse cenário colaborou para criação de novos ramos de negócios na região e ampliou as condições de inserção no mercado de emprego dos jovens egressos do IFRN e SENAI. A análise dessa problemática foi efetivada com um estudo composto por entrevistas semi-estruturadas com o público pertencente ao quadro de trabalhadores egressos do IFRN e SENAI, alunos, professores e diretores das empresas selecionadas

Submitted by Erika Demachki (erikademachki@gmail.com) on 2014-09-03T20:51:32Z No. of bitstreams: 2 dissertação_versão_entrega.pdf: 2146095 bytes, checksum: 66d0041030ddcbe24116d583661b809c (MD5) license_rdf: 23148 bytes, checksum: 9da0b6dfac957114c6a7714714b86306 (MD5) / Made available in DSpace on 2014-09-03T20:51:32Z (GMT). No. of bitstreams: 2 dissertação_versão_entrega.pdf: 2146095 bytes, checksum: 66d0041030ddcbe24116d583661b809c (MD5) license_rdf: 23148 bytes, checksum: 9da0b6dfac957114c6a7714714b86306 (MD5) Previous issue date: 2013-07-05 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / In the State of Goiás, the outsourcing management of public hospitals existed for ten years, despite this, studies examining this process are still scarce. The aim of this study was to analyze how outsourcing management influences the work process and the repercussions for the workers. This study consists in the case of two public hospitals in the State of Goiás with outsourced management. The hospitals were selected based on the development of the outsourcing process management. Thus, a hospital has been selected as the process is developed and widely another hospital in which the process is being implemented. For data collection, semi-structured interviews were conducted with ten workers of different occupational categories of each hospital. The choice of the workers was random, and the inclusion criterion that the subject worked directly in health care by the user. The data obtained were categorized on the following categories: productivity / turnover of users, greater job autonomy, control of worker and illness. The Social Organizations (OS) operating in the logic of productivity, it is necessary to maintain a high turnover of users. The policy employed by OSs for management of public hospitals is the logic employed in the private sector and involves the increased job control, reduction of worker‘s autonomy, work intensification and culminate in illness of the workers. It is observed that the centrality of care of hospitals managed by OSs is on productivity and not on meeting the health needs of the user, who often leave the service without having their been met or after receiving an treatment of dubious quality . It is hoped that this research will contribute in analyzes of health work in hospitals outsourced management, increasing the resistance to this form of privatization and the breaking of the right to health. / No Estado de Goiás, a terceirização da gestão em hospitais públicos existe há mais dez anos, apesar disto, os estudos que analisam este processo ainda são escassos. O objetivo desta pesquisa foi analisar como a terceirização da gestão influencia no processo de trabalho e as repercussões para o trabalhador da saúde. Este estudo consiste no caso de dois hospitais públicos do Estado de Goiás com gestão terceirizada. Os hospitais foram selecionados com base no desenvolvimento do processo de terceirização da gestão. Deste modo, foi selecionado um hospital em que o processo está amplamente desenvolvido e o outro hospital em que o processo está em implantação. Para coleta de dados, foram realizadas entrevistas do tipo semiestruturada com dez trabalhadores das diversas categorias profissionais de cada um dos dois hospitais. A escolha dos trabalhadores foi forma aleatória, sendo critério de inclusão que o sujeito trabalhasse diretamente no cuidado em saúde junto ao usuário. Os dados obtidos na coleta de dados foram categorizados em torno das seguintes categorias: produtividade/ rotatividade, intensificação do trabalho, autonomia, controle do trabalhador, adoecimento. Observase que as Organizações Sociais (OS) operam na lógica da produtividade, sendo necessário manter uma elevada rotatividade dos usuários no serviço. A política empregada pelas OSs para gestão dos hospitais públicos é a lógica empregada no setor privado e envolve o aumento do controle sobre o trabalho, a redução da autonomia do trabalhador, a intensificação do trabalho e culminam no adoecimento do trabalhador. Observa-se que a centralidade do atendimento dos hospitais geridos por OSs está na produtividade e, não no atendimento às necessidades em saúde do usuário, que muitas vezes, saem do serviço sem que estas tenham sido atendidas ou após ter recebido um atendimento de qualidade duvidosa. Espera-se que esta pesquisa possa contribuir nas análises acerca do trabalho em saúde em hospitais de gestão terceirizada, potencializando a resistência a esta forma de privatização e quebra do direito à saúde.

Submitted by Daniele Amaral (daniee_ni@hotmail.com) on 2016-09-19T18:22:46Z No. of bitstreams: 1 DissSOMB.pdf: 1432020 bytes, checksum: d1e8e926dc939b4f37a762e9434f4fae (MD5) / Approved for entry into archive by Marina Freitas (marinapf@ufscar.br) on 2016-09-20T13:38:33Z (GMT) No. of bitstreams: 1 DissSOMB.pdf: 1432020 bytes, checksum: d1e8e926dc939b4f37a762e9434f4fae (MD5) / Approved for entry into archive by Marina Freitas (marinapf@ufscar.br) on 2016-09-20T13:38:39Z (GMT) No. of bitstreams: 1 DissSOMB.pdf: 1432020 bytes, checksum: d1e8e926dc939b4f37a762e9434f4fae (MD5) / Made available in DSpace on 2016-09-20T13:38:45Z (GMT). No. of bitstreams: 1 DissSOMB.pdf: 1432020 bytes, checksum: d1e8e926dc939b4f37a762e9434f4fae (MD5) Previous issue date: 2015-08-07 / Não recebi financiamento / This research aims to conduct mapping of competencies in outsourced contract managers to identify competencies to the process of management of outsourced contracts in a Federal Institution of Higher Education (IFES).Therefore, historically it presents the characteristics of Public Management in Brazil; the definition and context of outsourcing, in addition to detailing the outsourced contract management process. The survey also points out the important competencies in performing outsourced contracts management process and performs the mapping of competencies in the study IFES, pointing out the training needs based on competencies. The research brings a case study in the research IFES. As data collection instruments are used documentary research, semi-structured interviews with managers to know the process of management of outsourced contracts and the application of questionnaires to identify gaps in competencies. The results provide an overview of the outsourced contract management process in the IFES study and mapping of individual competencies of outsourced contracts managers in IFES, allowing them to be identified training needs and competencies-based training How directions, the research shows the following requirements: adoption of specific training for outsourced contracts manager function, standardization of procedures and routines for the management of outsourced contracts in the institution; and creating a competency model for managers of outsourced service contracts. / Esta pesquisa tem como objetivo realizar o mapeamento de competências de gestores de contratos terceirizados e identificar as competências individuais para o processo de gestão de contratos terceirizados em uma Instituição Federal de Ensino Superior (IFES). Para tanto, apresenta historicamente as características da Gestão Pública no Brasil; a definição e a contextualização da terceirização, além de detalhar o processo de gestão de contratos terceirizados. A pesquisa também aponta as competências individuais no processo de gestão de contratos terceirizados e com a realização do mapeamento das competências na IFES estudada, aponta as necessidades de capacitação baseadas nas competências. A pesquisa traz um estudo de caso de uma IFES. Como instrumentos de coleta de dados são utilizados a pesquisa documental, entrevistas semiestruturadas com os gestores para conhecer o processo de gestão de contratos terceirizados e a aplicação de questionários para identificar gaps de competências. Os resultados trazem um panorama do processo de gestão de contratos terceirizados na IFES estudada e o mapeamento de competências individuais dos gestores de contratos de terceirizados na IFES, permitindo que sejam detectadas as necessidades de capacitação e treinamento baseada nas competências Como direcionamentos, a pesquisa aponta os seguintes necessidades: adoção de treinamentos específicos para a função de gestor de contratos de terceirizados, padronização dos procedimentos e rotinas para a gestão de contratos terceirizados na instituição; e criação de um modelo de competências para gestores de contratos de serviços terceirizados.

Context. Global Software Development (GSD) is the plan of action in which software development is performed under temporal, political, organizational and cultural boundaries. Offshore outsourced software development is the part of GSD, which refers to the transfer of certain software development activities to an external organization in another country. The primary factors driving offshore outsourced software development are low cost, access to a large pool of skilled laborers, increased productivity, high quality, market access and short development cycle. Requirements engineering (RE) and especially requirements elicitation is highly affected by the geographical distribution and multitude of stakeholders. Objectives. The goal of conducting this study is to explore the challenges and solutions associated with requirements elicitation phase during offshore software projects, both in research literature and in industrial practice. Moreover, this study examines that which of the challenges and practices reported in literature can be seen in industrial practice. This helped in finding out the similarities and differences between the state of art and state of practice. Methods. Data collection process has been done through systematic literature review (SLR) and web survey. SLR has been conducted using guidelines of Kitchenham and Charters. During SLR, The studies have been identified from the most reliable and authentic databases such as Compendex, Inspec (Engineering village) and Scopus. In the 2nd phase, survey has been conducted with 391 practitioners from various organizations involved in GSD projects. In the 3rd phase, qualitative comparative analysis has been applied as an analysis method. Results. In total 10 challenges and 45 solutions have been identified from SLR and survey. Through SLR, 8 challenges and 22 solutions have been identified. While through industrial survey, 2 additional challenges and 23 additional solutions have been identified. By analyzing the frequency of challenges, the most compelling challenges are communication, control and socio-cultural issues. Conclusions. The comparison between theory and practice explored the most compelling challenges and their associated solutions. It is concluded that socio-cultural awareness and proper communication between client and supplier organization’s personnel is paramount for successful requirements elicitation. The scarcity of research literature in this area suggests that more work needs to be done to explore some strategies to mitigate the impact of additional 2 challenges revealed through survey. / 0046 707123094