En fungerade erfarenhetsåterföring leder till effektivare och lönsammare processer. Det är i synnerhet viktigt för Skanska och Ikeas industrialiserade bostadskoncept BoKlok, där samma typ av arbeten ständigt upprepar sig. Skanska har ett verktyg för erfarenhetsåterföring som de kallar Normallägen och beskriver olika arbetsmoment i text och video. Arbetet pågår med att utvidga innehållet för Normallägen och i dagsläget finns inga för markarbeten inom BoKlok. Syftet är att undersöka hur erfarenhetsåterföringen fungerar idag och vad som fungerar mindre bra i projekten. Finns det erfarenheter som kan användas som underlag till framtida Normallägen. Arbetet bygger på intervjuer, litteraturstudier och information från Skanska och BoKloks intranät. Resultaten visar att den erfarenhetsåterföring som sker idag oftast är muntlig mellan arbetsledningen på olika projekt och där kunskapen är personrelaterad. Det ska enligt Skanskas arbetssätt genomföras ett erfarenhetsåterföringsmöte efter avslutat projekt men så är inte alltid fallet. Projekteringen har visat sig vara bristfällig och ofta har arbetet påbörjats utan färdigställda bygghandlingar. Handlingarnas innehåll och kvalitet varierar vilket orsakar högre kostnader i slutändan. Flera lösningar har presenterats som underlag till fler Normallägen. Det finns dock ett behov av att på ett smidigt sätt samla in idéer och erfarenheter då få lösningar idag kommer Normallägesgruppen till handa. / Well‐functioning knowledge transfer leads to more efficient and profitable processes within organizations due to the establishment of “best practicises” serving as guidelines for present and forthcoming projects. Within the industrial construction concept BoKlok, an assembly line process where the same construction is constantly repeated, Skanska and Ikea share this particular need. The tool presently used by the Skanska organization for knowledge transfer is Normallägen, describing “best practice” work processes in video and text. This concept is now set to expand to the BoKlok ground planning which currently lacks proper knowledge transfer. This thesis aims to identify/investigate the knowledge transfer process within the BoKlok concept. Is there any “best practices” to be used as future references so called Normallägen? The thesis is built upon a case study and a theoretical study of literature in conjunction with information from the Skanska and BoKlok intranet. The case study consists of interviews with organization members with a variety of positions at Skanska. Our results show that the current transfer of knowledge within BoKlok projects’ mostly is passed on by word of mouth between the management at different projects where knowledge is limited in person. According to the Skanska regulations every finalized project should have a final meeting regarding the follow up of knowledge transfer but this isn’t always the case. Construction planning is shown to be inadequate and most often the construction is started without the final construction plans. These plans also vary in substance and quality resulting in higher expenses in the end. Several suggestions/solutions have been given as a foundation for more “best practices” (Normallägen). There is however a need for a seamlessly integrated way of collecting all these ideas, experiences and “best practices” since few are reaching the “best practice” group within Skanska (Normallägesgruppen).

<p>Scania InfoMate develops web applications that support truck distributors and workshops with the necessary tools for an effective maintenance process. However, the end-users of these applications are faced with as many different graphical interfaces as there are applications. As a consequence, important effects of recognition are lost, developers spend unnecessary time designing new solutions for each application and Scania InfoMate does not present a homogeneous brand image towards its customers.</p><p>Therefore the aim of this study is to give a suggestion of how a standardized graphical interface for web applications at Scania InfoMate should be designed. The given suggestion should come from thorough investigation of both end-user needs and recent research within the area of usability. In addition to a standardized interface this study also aims to deliver guidelines that support future web application development at Scania InfoMate.</p><p>Through a combination of methods, mainly heuristic evaluation and user interviews, an elaborate description of usability and consistency problems in a defined web application portfolio is produced. This served as a basis for developing an interface design suggestion and helped pinpoint crucial areas in need of usability and consistency guidelines.</p><p>The main findings are a graphical interface design suggestion that specify positioning and visualization of common interface elements and guidelines ensuring that future web application development at Scania InfoMate is kept at a high standard regarding usability and consistency. This study also points out areas for further development at Scania InfoMate and suggests that additional studies should take place to establish a common view on consistency issues.</p>

Scania InfoMate develops web applications that support truck distributors and workshops with the necessary tools for an effective maintenance process. However, the end-users of these applications are faced with as many different graphical interfaces as there are applications. As a consequence, important effects of recognition are lost, developers spend unnecessary time designing new solutions for each application and Scania InfoMate does not present a homogeneous brand image towards its customers. Therefore the aim of this study is to give a suggestion of how a standardized graphical interface for web applications at Scania InfoMate should be designed. The given suggestion should come from thorough investigation of both end-user needs and recent research within the area of usability. In addition to a standardized interface this study also aims to deliver guidelines that support future web application development at Scania InfoMate. Through a combination of methods, mainly heuristic evaluation and user interviews, an elaborate description of usability and consistency problems in a defined web application portfolio is produced. This served as a basis for developing an interface design suggestion and helped pinpoint crucial areas in need of usability and consistency guidelines. The main findings are a graphical interface design suggestion that specify positioning and visualization of common interface elements and guidelines ensuring that future web application development at Scania InfoMate is kept at a high standard regarding usability and consistency. This study also points out areas for further development at Scania InfoMate and suggests that additional studies should take place to establish a common view on consistency issues.