This study explores how shopping value in one-stop stores, especially hypermarkets, can be improved by new services. It identifies additional service offerings that go beyond the traditional product-based approach. Given the dearth of literature on new services in grocery retailing, this study relies on Mehrabian and Russel's (1974) stimulus-organism-response (S-O-R) model as a basic framework. Using an explorative mixed-methods approach, the study begins with a qualitative phase in which semi-structured interviews are conducted to uncover consumers' everyday problems. These findings serve as the basis for designing innovative services. In the subsequent quantitative phase, the study tests the theoretical framework by introducing participants to three different services in an experimental study. Based on the manipulation of the cognitive fit of services, various relationships between variables such as retailer confusion, perceived convenience, shopping value, retailer image, and willingness to use were examined. Results highlight the central role of cognitive fit, perceived convenience, and retailer confusion as key factors in shopping value, emphasizing its significance in shaping the retail landscape. This research not only identifies novel service opportunities for hypermarkets but also demonstrates the efficacy of a mixed-methods approach in addressing the evolving needs of consumers and the retail sector. The study provides also valuable insights for retailers seeking to differentiate themselves and enhance the shopping value.

In this article, we analyse the factors influencing homeowners' plans to renovate their houses in the near future. We also examine their interest in the idea of a one-stop shop where a single actor provides services and all necessary information required for energy efficiency renovations. Our analysis is based on the content of an online survey questionnaire of 12194 homeowners in Sweden. Approximately 83% of the respondents intend to renovate in the near future, with around 55% opting for energy-efficient renovation of their dwelling. Environmental concerns, past energy-saving measures taken by the respondents, and education positively influenced their renovation plans. While 28% of respondents expressed their interest in a one-stop shop, work guarantee, environmental concerns and renovation plans were the main elements affecting interest in the one-stop shop.

The environmental governance sphere in South Africa is fragmented. This fragmentation is exacerbated in the provinces. Fragmentation manifests in various ways, including, inter alia, structural fragmentation between the various spheres and line functions of government, fragmented environmental legislation which is silo-based and issue-specific, jurisdictional overlaps, and duplication of procedures and processes. Fragmentation poses several disadvantages and may ultimately hamper effective and sustainable service-delivery by government. The problem of fragmentation forms the crux of this study. The principal objective of this thesis is accordingly to investigate possible solutions to address fragmentation and to propose a more sustainable strategy to achieve integration of currently fragmented environmental governance efforts in South Africa and the North-West Province (NWP). The NWP has specifically been chosen as a case study in this regard since problems of fragmentation are exacerbated in the provinces. The first step in this thesis is to analyse the theoretical concept of sustainability in order to establish the eventual objective of what integrated environmental governance efforts should achieve. The concept of fragmented governance and possible generic reasons for fragmentation, including unco-operative and unsustainable organisational behaviour, are also investigated to highlight the nature and disadvantages of fragmentation and other factors that may contribute to it. A further component of the theoretical analysis includes an investigation of the concepts of integrated, or holistic governance, and an investigation of the concepts integrated environmental management (IEM), co-operative environmental governance (CEG), and integrated pollution prevention and control (IPPC). These concepts are investigated in order to ascertain the possible solutions for integration that they may pose. Secondly, this thesis investigates the current state of the fragmented environmental governance regime in South Africa and the NWP. The extent and reasons for fragmentation are discussed; and unco-operative organisational behaviour patterns in the national, provincial and local spheres of government are investigated. The concepts of IEM, CEG and IPPC, as they are established in South African law, are also discussed. Thirdly, this study investigates integrated approaches to environmental governance in the international sphere by way of a comparative study. For this purpose, the relevant provisions of the European Integrated Pollution Prevention and Control Directive, 1996 are discussed. The comparative study is concluded with an investigation of the provisions of the Directive as they are applied in national legal frameworks in the EU, with specific reference to Finland and the Netherlands. The main objective of this part of the study is to ascertain whether established solutions for integration of governance efforts are available in practice, and if so, to what extent they are employed to address fragmentation. This study concludes with recommendations on how the fragmented environmental governance sphere in South Africa may be integrated. These include short-, medium-and long-term scenarios, namely: a less radical strategy which must aim to optimise the current environmental governance regime by employing established concepts such as IEM, CEG and IPPC; a more radical strategy, which aims to establish a single act to regulate all procedural aspects relating to environmental governance and authorisations, and a single authority that is responsible for all procedural aspects in terms of the act; and an extremely radical strategy, which aims to establish a one-stop environmental governance shop, with a single act regulating all procedural and substantive aspects, and a single lead agent responsible for regulation in terms of this act. / Thesis (LL.D. (Estate Law))--North-West University, Potchefstroom Campus, 2006.

The environmental governance sphere in South Africa is fragmented. This fragmentation is exacerbated in the provinces. Fragmentation manifests in various ways, including, inter alia, structural fragmentation between the various spheres and line functions of government, fragmented environmental legislation which is silo-based and issue-specific, jurisdictional overlaps, and duplication of procedures and processes. Fragmentation poses several disadvantages and may ultimately hamper effective and sustainable service-delivery by government. The problem of fragmentation forms the crux of this study. The principal objective of this thesis is accordingly to investigate possible solutions to address fragmentation and to propose a more sustainable strategy to achieve integration of currently fragmented environmental governance efforts in South Africa and the North-West Province (NWP). The NWP has specifically been chosen as a case study in this regard since problems of fragmentation are exacerbated in the provinces. The first step in this thesis is to analyse the theoretical concept of sustainability in order to establish the eventual objective of what integrated environmental governance efforts should achieve. The concept of fragmented governance and possible generic reasons for fragmentation, including unco-operative and unsustainable organisational behaviour, are also investigated to highlight the nature and disadvantages of fragmentation and other factors that may contribute to it. A further component of the theoretical analysis includes an investigation of the concepts of integrated, or holistic governance, and an investigation of the concepts integrated environmental management (IEM), co-operative environmental governance (CEG), and integrated pollution prevention and control (IPPC). These concepts are investigated in order to ascertain the possible solutions for integration that they may pose. Secondly, this thesis investigates the current state of the fragmented environmental governance regime in South Africa and the NWP. The extent and reasons for fragmentation are discussed; and unco-operative organisational behaviour patterns in the national, provincial and local spheres of government are investigated. The concepts of IEM, CEG and IPPC, as they are established in South African law, are also discussed. Thirdly, this study investigates integrated approaches to environmental governance in the international sphere by way of a comparative study. For this purpose, the relevant provisions of the European Integrated Pollution Prevention and Control Directive, 1996 are discussed. The comparative study is concluded with an investigation of the provisions of the Directive as they are applied in national legal frameworks in the EU, with specific reference to Finland and the Netherlands. The main objective of this part of the study is to ascertain whether established solutions for integration of governance efforts are available in practice, and if so, to what extent they are employed to address fragmentation. This study concludes with recommendations on how the fragmented environmental governance sphere in South Africa may be integrated. These include short-, medium-and long-term scenarios, namely: a less radical strategy which must aim to optimise the current environmental governance regime by employing established concepts such as IEM, CEG and IPPC; a more radical strategy, which aims to establish a single act to regulate all procedural aspects relating to environmental governance and authorisations, and a single authority that is responsible for all procedural aspects in terms of the act; and an extremely radical strategy, which aims to establish a one-stop environmental governance shop, with a single act regulating all procedural and substantive aspects, and a single lead agent responsible for regulation in terms of this act. / Thesis (LL.D. (Estate Law))--North-West University, Potchefstroom Campus, 2006.

The aim of this study has been to examine if an implementation of a One Stop Shop in the public sector and its IT-support can serve as a motor for business development. By examine the relation between the One Stop Shop and the public administrations we have tried to answer this question. The municipality that we have examined underwent a big change, seven years ago, when they implemented a One Stop Shop including a IT-support called Flexite. But despite these seven years and the fact that Flexite has changed approach from a Case Management System to a Support System for Business Development the municipality have not adapted to this change.

Aim of this diploma thesis is to develop a referential catalogue of public administration services, which should provide its users with summary of services provided by public administration. Theoretical part of thesis at first defines notions and presents problems connected with providing public administration services in context of development in period after Velvet revolution in Czech Republic. After that, work follows with global situation in European Union and concentrates on one country (Austria) and its services. During design of the catalogue was used actual knowledge and research about service providing, which reflects customer oriented approach and access through single point of contact. The necessity of splitting the whole process of service providing into two parts, service access and service execution part, is emphasized. Within design of catalogue are presented two main models -- domain model describing the structure of catalogue itself and service model, describing services. Based on analysis of possible uses and its integration potential with existing systems are defined its main benefits and is devised integrating principles designed in catalogue into "Portal veřejné správy".

This thesis deals with the system Mini One Stop Shop and its implementation in IS of Financial Administration of the Czech Republic (ADIS). The first part describes the concept of the Mini One Stop Shop including basic concepts and related legislative documents. In the next part, were analyzed of the current conditions of the Financial administration of the Czech Republic in the area of IS / ICT in order to define a baseline for the implementation of MOSS payments area. The main outcome of this thesis is to design implementation of MOSS payments area in ADIS, which is composed of a detailed process analysis, catalog of functional requirements and an example of a specific analytical design for the selected functional requirements. The main contribution of this work is to link the general principles and requirements of MOSS that are defined uniformly for all EU Member States, with the principles and procedures implemented in the ADIS result in a the design implementation of MOSS payments area.

Aim of this diploma thesis is to develop a referential catalogue of public administration services, which should provide its users with summary of services provided by public administration. Theoretical part of thesis at first defines notions and presents problems connected with providing public administration services in context of development in period after Velvet revolution in Czech Republic. After that, work follows with global situation in European Union and concentrates on one country (Austria) and its services. During design of the catalogue was used actual knowledge and research about service providing, which reflects customer oriented approach and access through single point of contact. The necessity of splitting the whole process of service providing into two parts, service access and service execution part, is emphasized. Within design of catalogue are presented two main models – domain model describing the structure of catalogue itself and service model, describing services. Based on analysis of possible uses and its integration potential with existing systems are defined its main benefits and is devised integrating principles designed in catalogue into „Portal veřejné správy“.

著作權集體管理機制（Copyright Collective Management Mechanism），誕生已有數百年的歷史，國際間已經發展出相當成熟的運作機制，相較於我國自民國八十年起才開始有類似收費機制運作，發展經驗可說是相當地懸殊。而我國該機制之正式法制化—著作權仲介團體條例於民國八十六年十一月五日公布施行以來，十年間實務上爭議不斷，機制運作陷於巨大的危機。加以近年來我國推動數位內容產業，著作權授權議題更是攸關數位影音應用產業未來的發展，在在顯示我國著作權集體管理機制確有重新審視之必要。 於是自民國九十五年起在經濟部智慧財產局的主導下，開始召集各方進行對話，並藉此機會蒐集意見以推動著作權仲介團體條例的修法工程。除了國內的改革，國際間在過去十年來也開始對著作權集體管理機制的運作進行檢討，此乃由於數位時代的到來，著作權集體管理機制受到各種新興數位科技，諸如：網際網路、數位權利管理、點對點檔案分享等之巨大衝擊，此種態勢影響機制的保護、行使和管理的環境，使得國際著作權社群開始思考著作權集體管理機制應該如何因應數位環境所帶來的挑戰。 有鑑於此，本研究希望能夠立基於我國著作權集體管理機制的現況，以過去實務上及近日修法歷程中所遭遇的爭議問題為著眼點出發，回顧過去國際間著作權集體管理機制運作經驗，並探討近年國際間發展趨勢，以勾勒出我國機制未來藍圖。探討的重點包括：著作權集體管理機制的歷史與法律背景、意涵、功能與操作原則，以為我國機制擘畫運作之參考；著作權集體管理機制運作場域—我國著作權產業的發展現況；採納「利害關係人」觀點，釐清我國機制中的各方利害關係人為何、所追求的目標何在及互相的利益衝突，進而界定出各方利害關係人未來參與機制的適當形式；評析我國著作權集體管理相關法制的沿革、內容與修法；並針對國際間近年兩大發展趨勢：數位化及跨越疆界的著作權集體管理趨勢，先行探討有哪些新興的數位科技對著作權集體管理機制帶來衝擊，評估其影響與機制的新角色定位，其次討論跨越疆界趨勢：單一窗口、跨國界集體管理及其衍生的公平交易法課題。 最後回應本研究的研究問題，論述對我國實務現況之觀察、著作權集體管理法制總評、國際運作經驗及發展趨勢對我國的啟示，並且提出三大項建議：我國著作權集體管理團體現階段要務、政府的角色、對我國未來機制的幾點省思，是為本研究之結論與建議。 / Copyright Collective Management Mechanism has been established for centuries and developed maturely worldwide. However, it was not until 1991 that some similar collecting organizations started to operate in Taiwan. Compared with some countries around the world, the development experience is quite different. After the formal legalization—the enactment of the Copyright Intermediary Organizations Act on November 5 1997, there were lots of argues emerged in the aspect of law enforcement. Besides, Taiwan’s government has promoted the development of digital content industry in recent years. The issues concerning copyright licensing will have a big impact on the development of audio-visual application industry in the future. It is therefore, necessary to raise concerns and re-scrutinize Taiwan’s copyright collective management mechanism. Since 2006, Taiwan Intellectual Property Office (TIPO) has started to gather public opinion for revising the act. Except the revolution in Taiwan, people started to examine the exercise situation of copyright collective management internationally in last ten years. This is because the advent of digital technologies, such as: the Internet, digital rights management, peer-to-peer file sharing, has changed the environment surrounding the copyrighted works. International copyright societies started to think about how to deal with the challenges brought in digital era. This thesis aims to discuss some of these issues by exploring the current situation of Taiwan’s copyright collective management mechanism, the obstacles encountered in the past practice, the process of law revising, and the latest development trends worldwide. First of all, Chapter One is an Introduction to this thesis. Then Chapter Two discusses the historical and legal background, definition, functions, and operating guidelines of the mechanism for future reference when Taiwan intends to modify current mechanism. Chapter Three describes the developing situation of Taiwan’s copyright industries. Chapter Four adopts “Stakeholder Analysis” to clarify who are the stakeholders in Taiwan’s mechanism, their pursuing goals, and conflicts of interest between them. Chapter Five traces the developing process, content and revision in relation to Taiwan’s copyright collective management legislation. Chapter Six outlines the two latest development trends: digital and cross-border copyright collective management. At first, it analyzes the impact of new digital technologies and the new role of copyright collective management mechanism. Integration trends: one-stop-shop, cross-border collective management and antitrust concerns, are explored as well. At the end of this thesis, Chapter Seven, I propose three recommendations for Taiwan’s mechanism in the future: the urgent missions of Taiwan’s collective management organizations, the role of government, and the self-examination. It is my hope the recommendations contribute to the better resolution of existing and future challenges.