p. 1 - 85 / Submitted by Santiago Fabio (fabio.ssantiago@hotmail.com) on 2013-01-16T19:08:25Z No. of bitstreams: 1 eeeeee.pdf: 454271 bytes, checksum: 96256a74ffc101bf2cebfe8339aed767 (MD5) / Made available in DSpace on 2013-01-16T19:08:25Z (GMT). No. of bitstreams: 1 eeeeee.pdf: 454271 bytes, checksum: 96256a74ffc101bf2cebfe8339aed767 (MD5) Previous issue date: 2009 / O presente trabalho tem por objetivo analisar como o ambiente institucional pode influenciar a realização dos investimentos em infraestrutura portuária, tomando como referência o Estado da Bahia. Foi utilizado como pano de fundo teórico a teoria institucional, a partir de uma leitura sobre as estruturas de governança utilizadas na provisão de serviços portuários. Foram analisados os aspectos regulatórios e identificadas as principais instituições e organizações que atuam no subsetor. Posteriormente, a partir de observação participante do autor, análise documental e entrevistas realizadas junto a atores relevantes envolvidos com o sistema portuário baiano, são apresentados os principais impactos do atual modelo de governança na implementação dos investimentos necessários ao desenvolvimento do subsetor. O que se pode perceber é que o modelo de governança hoje existente precisa de muitos ajustes. A omissão, a falta de iniciativa e o baixo desempenho por parte dos agentes responsáveis pela gestão do subsetor são apontados, pelos atores envolvidos, como os principais fatores do não atendimento às demandas inerentes ao melhor desempenho do subsetor portuário. Este conjunto de entrevistas e a análise teórica e documental apresentam não só um número significativo de entraves, mas também trazem à tona propostas para equacionar estes problemas, que merecem, no mínimo, uma discussão mais aprofundada. / Salvador

La ville portuaire se réinvente dans un processus associant urbanisme, connaissance, communication, tourisme, événements, légitimation, expérimentation, afin de trouver une meilleure articulation entre la présence du port et l’aménagement urbain, leur développement à la fois spatial et économique. Tout en essayant d’éviter toute forme de consommation culturelle et d’uniformisation, ce processus met en exergue le rôle des opérations de connaissance comme étant un levier durable de développement des territoires. Partant de l’hypothèse que le dynamisme culturel, basé sur la connaissance d’un territoire, participe de son dynamisme général et de l’implication de sa population, cette thèse vise à étudier la conception et la réalisation d’un outil innovant de connaissance, le Port Center, dans le cas particulier de la ville de Livourne (Italie), ainsi que sa position stratégique dans la Vieille Forteresse, monument-phare de la ville. L’urbanisme de la connaissance offre ainsi une perspective innovante : combiner en un seul outil le fait de faciliter la légitimation de l’existence du port, tout en participant à la relance touristique de la ville. / Port-city reinvents itself in a process that merges urbanism, knowledge, communication, tourism, events, legitimization, experimentation, to find a better connection between the presence of the port and urban planning, their at the same time spatial and economic development. While trying to avoid any form of cultural consumption and standardization, this process highlights the role of the operations of knowledge as being a sustainable lever of the development of the territory. Assuming that the cultural dynamism, based on the knowledge of a territory, contributes to its general dynamism and to the implication of its population, this thesis aims at studying the design and the realization of an innovative knowledge tool, the Port Center, in the particular case of the city of Livorno (Italy), as well as its strategic position in the Old Fortress, the monument-lighthouse of the city. Knowledge urbanism thus offers an innovative perspective : to combine in a single tool the fact of facilitating the legitimization of port’s existence, while participating in the tourist re-launching of the city.

The incidence and consequences of adolescent substance abuse for the health and well-being of adolescents, their significant others and society at large, have become an increasing concern. The early onset of substance use further enhances the potential for addiction, thus emphasizing the need for early identification and intervention. The literature and practice observations suggest that parental management, which includes parenting practices such as parental monitoring, clear rules about substance use and the modelling of protective, constructive behaviours, protects adolescents from the onset of substance use and interrupts the adolescent’s progression to substance abuse. This qualitative study aimed to explore and describe parental management of adolescent substance abuse in the Nelson Mandela Metropole. An exploratory- descriptive and contextual research design was employed in this study. Furthermore, non-probability purposive sampling, in conjunction with snowball sampling techniques, was employed to recruit parents who have or continue to manage their adolescents (between the ages of 13-18 years) substance abuse and the associated impact that it has of on the family in the past year. Semi-structured individual interviews were conducted with ten parents, and data collection ceased upon reaching data saturation. The generated data was analysed using thematic data analysis. The trustworthiness of the research process and the findings was enriched by engaging in a variety of data verification strategies. The following main themes emerged from the data analysis process: Participants’ perspective of adolescent substance use in their community; Participants’ experiences of their own child’s substance use; Impact of substance use on the family system; Participants’ perspective of their role in managing adolescent substance use; and, Participants’ support needs in relation to adolescent substance use. The findings contribute to a greater understanding of what parents require to effectively prevent and/or manage substance abuse by their adolescent children. The findings furthermore recommend preventive interventions at both primary and secondary level.

The purpose of the research is to assess how the Port Elizabeth Land and Community Restoration project has been perceived by the beneficiaries with regard to spatial transformation.The study is about land restitution programme in Port Elizabeth; with specific emphasis on those land claims which were lodged through a community based organization called Port Elizabeth Land and Community Restoration Association (PELCRA) for the restitution of Fairview, South End, Salisbury Park and Korsten. Such land claims were subsequently part of the PELCRA project for the restitution of Fairview. The study looks specifically at claimants who were dispossessed of their land rights as a result of the implementation of Group Areas Act in the 1960s. The claimants were forcefully removed from Fairview, Korsten, South End and Salisbury Park to their respective race group areas, such as Bloemendal for coloureds, Malabar for Indians and Kwa-Zakhele for Africans.However, before the general objectives of the study could be discussed, it is important to provide a brief historical context that brought about racial segregation in the South African urban setting, and how the post-apartheid government sought to re-integrate, restructure the towns and cities, as well as healing the boundaries set by racial zoning through land reform. This will then followed by the discussion on how the various communities of Port Elizabeth responded to the introduction of the Land Restitution Act 22 of 1994. The post-apartheid government in South Africa faces serious challenges in undoing the legacy of apartheid. One such product of apartheid system is the ‘apartheid city’. It stands out as an extreme example of social engineering. According to Freund (2001, 537) urban segregation was pervasive across the colonial world, some other cities in colonial and even post-colonial Africa were subject to massive forced removals or urbanisation that were comparable to South Africa under the apartheid regime. Urban segregation is therefore not unique to South Africa. It has to be said though that the South African apartheid city was distinctive in a number of ways.

The objective of the study was to investigate learner drop-out and sustainable community development. The study was conducted in Kwazakhele Township in Nelson Mandela Bay. This study used qualitative research approach- interviews and structured questionnaires were used to collect data from the participants. The sample consisted of 40 respondents both Females and Males between the age 15 and 35 years. In Kwazakhele Township most of the youth are learner drop-outs who exited educational system before attaining National Certificate (Matric). This had an effect on the acquisition of skills for sustainable development. United Nations report on Sustainable Development requires members of the community to be able to handle matters concerning their own development. This means community members should possess skills that would enable them to cope with constant demands of development. In the same Kwazakhele Township the consequences of the learner drop-out phenomenon is that lot of girls get pregnant at an adolescence stage. In most cases the boys who impregnate these girls are not working, they themselves depend on their parents for living. Because of the poor socio-economic status and high rate of unemployment of households in the area, this result in a situation where both girl child and their babies depends on the old age social grant for basic needs such as food etc. These dropouts are political risks in a sense that they are sometimes being used in community protesting marches which are unnecessarily hindering community development projects aimed at enhancing and promoting general welfare including better life for all. So the study will investigate and examine effect of learner drop-out in the community and recommends on what to be done in order to address shortfalls and challenges faced by the Kwazakhele community members. This will enable local authorities to be proactive in establishing programs that brings directive and solutions to the existing problems.

1.1 MAIN PROBLEM A major concern in South African schools, especially in the disadvantaged areas, is the absence of effective leadership. Problems such as a lack of planning, an absence of vision, unfair resource allocation and feelings of uncertainty indicate a lack of meaningful leadership within the schools (Sterling and Davidoff, 2000:5). South Africa currently lacks a coherently explicit policy for the in-service training of school leaders. Until recently there has been no literature specifically addressing the problems school leaders face in black schools, no black professional organization for black school leaders, few opportunities for the discussion of ideas between departments, and few opportunities for training both before and after taking up a leadership position (Taylor and Tsukudu, 1995:111). The types of skills needed by School Management Teams(SMTs) for the effective management of schools depend on factors such as the needs of individual senior management members, the schools, the education system, the existing expertise of SMT members and their previous training. The purpose of skill development is to help develop and improve both the individual and the team performance of leaders responsible for managing schools in order to improve the functioning of schools(Mashinini and Smith,1995:133-135). In a growing number of developed and developing countries, a need for the more effective management of schools is becoming more important. Good management is regarded as essential if resources, both human and material, are to be used to maximum benefit so that schools make a valuable contribution to the economic and social well-being of societies (Taylor and Tsukulu, 1995:108). According to Sterling and Davidoff (2000:3), South African education is in a process of reconstruction and change. For those involved in education, the context feels unstable and at the point of delivery, the school, pressure is experienced. In addition to these problems, the socio-economic conditions result in many learners expecting not to be employed after completing their studies. This contributes to a feeling of despondence and demotivation amongst learners, which is often expressed in absenteeism, and a lack of commitment to their own education. Since 1996, reports by people in educational authority have confirmed a need for proper management training for managers in the South African educational system. In the past managers have been appointed to managerial positions such as head of department (HOD), deputy principal and principal without proper prior training. They have had to learn through trial and error and have made mistakes in the process. This situation is considered as neither inductive nor productive to a culture of teaching and learning (Deventer and Kruger, 2003:62). A study conducted by Steyn (1998:131-137) concluded that in the new South African dispensation, principals need to work closely with their first line managers in order to perform their 2 functions effectively. Steyn is of the opinion that a participative orientation in schools will be more effective than a centralized hierarchical orientation. The picture described above concerning the South African system and problems currently faced by teachers depicts a difficult environment which will not change overnight and one which requires effective intervention measures. This leads to the following problem, which will be addressed by this research. What management development skills do SMTs need to enhance their ability to manage schools effectively?.

The maritime sector plays an important role in economies across the globe. Ports in particular are the backbone of the economy of countries endowed with shorelines as they facilitate foreign trade through the importation and exportation of goods to and from their domestic markets. South Africa’s latest addition to its complimentary ports system, the Port of Ngqura, is positioned as a container transshipment hub and a gateway port to Africa with its world-class infrastructure and deep-water container berths at 18 metres, the deepest on the African continent. Ports, whose main mandate is the container commodity, struggle to retain customers as the container industry is a fickle one. As a result, the retention of transshipment container cargo customers remain a challenge for ports. In recent years, ports have to compete more aggressively for their participation in major logistics networks and these days, the ports of the same region are increasingly competing with each other. There are clusters of ports with the same type of supply located within a region competing with other clusters of ports in other regions. The main objective of this study was to propose a customer retention framework for the Port of Ngqura to be used as part of the marketing strategy to possibly retain customers, grow market share and to increase profits. The study focused on the effect of components such as value proposition, customer service quality, customer satisfaction, customer relationship management and customer loyalty on customer retention. After the exercise of testing statistical reliability, the researcher established that the measuring instrument for the component of value proposition was deemed unreliable and therefore, does not necessarily lead to customer retention for the Port of Ngqura. Nunnally (1978) recommends that instruments used in basic research have reliability of 0.70 or higher. The Cronbach Alpha score for the value proposition measuring scale was 0.41, which is below the recommended 0.70. The measuring instruments of the remaining four components of customer service quality, customer satisfaction, customer relationship management and customer loyalty as influencers of customer retention proved to be reliable due to the Cronbach Alpha score being above the recommended 0.70 for all four measuring instruments. In conclusion, this study showed the importance of customer retention and more importantly, how the mentioned reliable four components affect customer retention at the Port of Ngqura. Recommendations were presented by the author on how to integrate the components of customer retention into a retention framework that can contribute to the profitability of the port. The findings of this study led to the recommendation of the need for the Port of Ngqura to firstly, incorporate customer retention into overall marketing strategy and to thus be aggressive as customer relationship building is crucial in retaining customers and growing market share in today’s competitive port environment. Secondly, the port needs to segment its target customers, it is recommended that the target market be well defined, understood and segmented based on industry (shipping line, clearing and forwarding agency, fruit, automotive or wool) and amount of volumes and revenue brought to the Port of Ngqura. Thirdly, leadership involvement as at the strategic level of Transnet Group and Transnet National Ports Authority, executive leaders need to be involved in the implementation of customer retention for marketing of the port as they are the ones that have a high delegation of authority when it comes to decision making. It is also recommended that the measurement of success be clearly defined and linked to the objectives for the implementation of customer retention. The marketers and the Port of Ngqura, using customer relationship strategies, should devise ways of measuring loyalty to the port and the brand, the reputation of the port, service quality and customer satisfaction. Employee training is the most critical recommendation as they must be well trained and equipped to execute their duties, they must be knowledgeable about the maritime industry as well as the business of their customers, fully understand their customers’ needs and have customer empathy. Ports can also improve service quality by focusing on port and terminal efficiency by conducting benchmark studies with high ranked ports like the Port of Singapore as they are known for high levels of efficiency in the market. By improving service quality, the port will improve customer satisfaction and achieve customer loyalty and ultimately, retention.

The main aim of this study was to investigate and explore how the emotional, verbal and or physical abuse of teachers by learners could impact on the general well-being of high school teachers in the Port Elizabeth region.This study asked how does the emotional, verbal and or physical abuse of teachers by learners impact on the general well-being of teachers? It also set out to find out what types of abuse teachers experience the most, how frequently teachers are exposed to abuse by learners and if there are any solutions to teacher abuse that can be offered. A teacher should be seen as someone who imparts knowledge, a person that creates an atmosphere for learning, a facilitator. Teachers are there to teach, although this is sadly not the case in schools anymore. Teachers are being abused by their learners in the classrooms and very few incidents are ever reported as teachers fear the repercussions of perhaps being told that because a class is misbehaving that they lack the necessary skills to be proficient teachers. There is limited literature available on the topic especially with regards to teacher abuse by learners in South Africa as the main focus used to be how teachers could be abusive to the learners and not the learners being abusive towards their teachers. This situation as is in South Africa at the moment can be seen as a silent epidemic. This study made use of a pragmatic paradigm that included both quantitative and qualitative research and data collection methods and an explanatory design was used to display the findings.

Analysis of the flora of the Pondoland Centre of Endemism (PCE) recorded 2253 species in the combined checklist of four sites (Port St. Johns, Mkambati, Umtamvuna and Oribi Gorge). Of these 1 % species are endemic to Pondoland, representing 8.7% of the Species, 15% of the genera and 26% of the families of the combined flora. Forty-four percent ofthe combined flora was only recorded from one locality (between 17% and 26% of each flora) and only 12% of the flora was present in all four localities. Of the endemics only sixteen (8%) occurred in all four sites thus each site had its own complement of unique endemics and 21 % endemics were not recorded from any of the four sites. At species level the floras of Mkambati and Umtamvuna were the most similar, followed by that of Umtamvuna and Oribi Gorge. Port St Johns had the least in common with any of the othersites, but more in common with non-neighbours Umtamvuna and Oribi Gorge than with its nearest neighbour Mkambati. Mkambati and Umtamvuna had the largest proportion of PCE endemics and Port St Johns had the lowest. The four sites are quite similar at family level, sharing thirteen families in the top ten family list between them, but much less similar at generic level.

Magister Artium - MA / The second half of the 1990's was marked by a significant reworking of memory and history in South Africa. WHilst the Truth and Reconciliation Commission (TRC) was involved in its hearings on amnesty applications and gross human rights violations, new museums were emerging and older ones began reshaping their displays. This thesis interrogated the changing representations of history, culture, identity and heritage in one South African city, Port Elizabeth, which in 2005 was re-named the Nelson Mandela Bay Municipal area. This discussion examined, at times, the historical era prior to South Africa's democracy and the period after the first democratic elections of 27 April 1994. / South Africa