This master`s thesis is focused on performance evaluation of SRP Ltd. company while Model START was applied. The first part of the thesis contains theory of the evaluation of business performance using of Model START based on the EFQM Excellence Model. The next part deals with the evaluation of current situation of the company and the evaluation of questionnaire. Suggestions for performance improvement are provided at the end of the thesis.

The thesis is divided into two main parts. The first part is focusing to theoretical bases of work, it is a brief introduction to business performance and utilization of modern indicators to measure it with an emphasis on benchmarking. In second part, we deal with the practical application of information acquired and that a specific enterprise. It is an analysis of the current situation with companies in the same field of business. With the help of financial analysis, SWOT matrix identify the strengths and weaknesses of the company. The most important part is devoted to benchmarking based on publicly available data from the financial statements. For these purposes, I especially enjoyed the information from the available statement. Based on the information they are designed adequate opportunities in improving and recommendations for evaluating enterprise.

Investir na capacidade de identificação dos diferentes níveis de desempenho dos servidores de uma Instituição é uma das mais importantes práticas da gestão de recursos humanos na atualidade. O empregador busca caracterizar os diferentes níveis de desempenho e utiliza esta informação da maneira construtiva visando à melhoria de processos e resultados para a Instituição. A avaliação regular de desempenho é uma das formas de identificar e valorizar as boas práticas que se alinham com a missão e valores da Instituição, e prover devolutiva para corrigir rumos e fazer ajustes necessários. Existem várias formas de se fazer avaliação de desempenho dos membros de uma equipe de trabalho, entretanto a tendência tem sido a utilização de sistemas informatizados que aumentam a capacidade de gerenciamento dos dados coletados, controle e feedback das avaliações aos servidores. Recentemente implantou-se o Sistema Eletrônico de Avaliação de Desempenho (SEAD) para os servidores da área médica, no Hospital das Clínicas da Faculdade de Medicina de Ribeirão Preto da Universidade de São Paulo (HCFMRP-USP), com o intuito de atender a Lei Complementar 1193/2013, que exige a avaliação de desempenho dos médicos do Estado de São Paulo para fins de pagamento do Prêmio de Produtividade Médica (PPM). O objetivo é descrever e caracterizar o SEAD, além de avaliar os resultados dos primeiros anos de sua implementação. Caracteriza-se como um estudo descritivo na parte inicial, onde foram apresentadas todas as etapas de planejamento e implementação do SEAD para avaliação dos médicos do HCFMRP-USP, inclusive com as principais diferenças entre o novo sistema e o sistema manual que havia previamente. Na etapa seguinte, de implementação, caracteriza-se por um estudo do tipo \"pesquisaação\" com duração de três anos em que diversos ajustes foram feitos a partir do que foi aprendido nas avaliações iniciais do próprio sistema. Na etapa final foram feitas entrevistas com os docentes avaliadores dos serviços com o maior número de médicos do HCRP. Este estudo foi aprovado pelo Comitê de Ética do HCRP. Dentre os resultados do estudo apresentaremos uma descrição detalhada do SEAD aplicado na área médica e as diferenças observadas em relação aos sistemas de avaliação anteriormente utilizados pelo HCRP. Diversas informações e indicadores foram obtidos em tempo real e disponibilidados para gestores médicos e a adminstração de recursos humanos do HCFMRP, tais como: o número de servidores avaliados, os avaliadores que realizaram as avaliações ou os avaliadores que não realizaram as avaliações, a quantidade de servidores avaliados por cada avaliador, quem foi avaliado, a nota obtida e o percentual de recebimento do PPM que cada médico do hospital recebeu. Os resultados dos primeiros anos de utilização e as melhorias que foram feitas no SEAD também estão descritas nos resultados deste estudo. A percepção dos avaliadores e usuários do sistema é de que o SEAD representou ganhos em termos de armazenamento de dados, acesso à informação para a tomada de decisões e principalmente por propiciar o direcionamento das políticas de incentivo aos médicos do HCRP alinhada com os interesses da própria instituição. De um modo geral os avaliadores que participaram voluntariamente do estudo avaliaram o SEAD de maneira bastante positiva. A avaliação de pessoal para fins de promoção ou premiação é sempre um desafio do ponto de vista pessoal e a disponibilidade de recursos que aumentam a transparência e promovem equidade com agilidade e simplicidade são extremamente importantes, especialmente para as organizações públicas. / Investing in the ability to identify the different levels of performance of an institution\'s servers is one of the most important human resources management practices today. The employer seeks to characterize the different levels of performance and uses this information in a constructive way aiming at improving processes and results for the Institution. Regular performance evaluation is one way to identify and value good practices that align with the Institution\'s mission and values, and to provide feedback to correct directions and make necessary adjustments. There are several ways to evaluate the performance of members of a work team. However, the tendency has been to use computerized systems that increase the capacity to manage the data collected, control and feedback of the evaluations to the servers. Recently the Electronic Performance Evaluation System (SEAD) was implanted for the medical staff, at the Hospital das Clínicas of the Medical School of Ribeirão Preto of the University of São Paulo (HCFMRP-USP), in order to comply with the Law Complementary Act 1193/2013, which requires the performance evaluation of physicians of the State of São Paulo for the purpose of payment of the Medical Productivity Award (PPM). The objective is to describe and characterize the SEAD, besides evaluating the results of the first years of its implementation. It is characterized as a descriptive study in the initial part, where all the SEAD planning and implementation steps for the evaluation of HCFMRP-USP physicians were presented, including the main differences between the new system and the manual system that had previously been presented. In the next stage of implementation, it is characterized by a three-year \"action-research\" study in which several adjustments were made based on what was learned in the initial evaluations of the system itself. In the final stage interviews were made with the teachers evaluating the services with the largest number of HCRP physicians. This study was approved by the HCRP Ethics Committee. Among the results of the study we will present a detailed description of the SEAD applied in the medical area and the differences observed in relation to the evaluation systems previously used by the HCRP. Various information and indicators were obtained in real time and available to HCFMRP medical managers and human resources management, such as: the number of evaluated servers, the evaluators who carried out the evaluations or the evaluators who did not carry out the evaluations, the amount of servers evaluated by each evaluator, who was evaluated, the grade obtained and the percentage of receipt of PPM that each hospital doctor received. The results of the first years of use and the improvements that have been made in SEAD are also described in the results of this study. The perception of the evaluators and users of the system is that the SEAD represented gains in terms of data storage, access to information for decision-making and, above all, to foster the orientation of policies to encourage HCRP physicians in line with the interests of the system itself institution. In general, evaluators who voluntarily participated in the study evaluated SEAD in a very positive way. Evaluating staff for promotion or reward is always a challenge from a personal standpoint, and the availability of resources that increase transparency and promote equity with agility and simplicity are extremely important, especially for public organizations.

This work presents a new technique for automatic detection of marine vehicles in images and video of open sea. Users of such system include border guards, military, port safety, flow management, and sanctuary protection personnel. The source of images and video is a digital camera or a camcorder which is placed on a buoy or stationary mounted in a harbor facility. The system is intended to work autonomously, taking images of the surrounding ocean surface and analyzing them for the presence of marine vehicles. The goal of the system is to detect an approximate window around the ship. The proposed computer vision-based algorithm combines a horizon detection method with edge detection and postprocessing. Several datasets of still images are used to evaluate the performance of the proposed technique. For video sequences the original algorithm is further enhanced with a tracking algorithm that uses Kalman filter. A separate dataset of 30 video sequences 10 seconds each is used to test its performance. Promising results of the detection of ships are discussed and necessary improvements for achieving better performance are suggested.

This dissertation research attempts to explore efficient algorithms and engineering methodologies of analyzing the overall reliability and availability of networks integrated with software failures and hardware failures. Node failures, link failures, and software failures are concurrently and dynamically considered in networks with complex topologies. MORIN (MOdeling Reliability for Integrated Networks) method is proposed and discussed as an approach for analyzing reliability of integrated networks. A Simplified Availability Modeling Tool (SAMOT) is developed and introduced to evaluate and analyze the availability of networks consisting of software and hardware component systems with architectural redundancy. In this dissertation, relevant research efforts in analyzing network reliability and availability are reviewed and discussed, experimental data results of proposed MORIN methodology and SAMOT application are provided, and recommendations for future researches in the network reliability study are summarized as well.

[pt] Atualmente, há uma demanda crescente por serviços que exploram a integração entre as tradicionais redes de pacotes (como a Internet) e as redes celulares de última geração. Além das aplicações que visam ao transporte de dados em si, há linhas de pesquisa no sentido de oferecer serviços de voz sobre IP em redes celulares, ou seja, explorando o paradigma da transmissão de voz em pacotes. Uma destas aplicações é o Push to Talk over Cellular, ou PoC, serviço no qual, durante uma sessão, apenas um usuário por vez pode falar em modo half duplex. No PoC, assim como em toda aplicação baseada em voz sobre IP, o atraso fim-a-fim, a variação do atraso (jitter) e as taxas de perdas (além de outros fatores) influenciam a qualidade da recepção da voz nos extremos finais da comunicação. Os resultados aqui apresentados estão focados no requisito de atraso fim-a-fim dos pacotes de voz, cujos valores variam dependendo do tamanho destes pacotes, do número de usuários por canal e, principalmente, das condições do meio (razão C/I). Também são apresentados resultados referentes às simulações que validaram o modelo da rede EGPRS, mais especificamente, referentes às características da interface aérea baseada no EDGE. Durante as simulações, considerou-se que os canais eram dedicados às sessões PoC, isto é, sem nenhuma espécie de tráfego concorrente. / [en] Nowadays, there is a increasing demand for services that join traditional packet data networks (like Internet) and last generation cellular systems. Besides applications based on data only, there are researches about offer services of voice calls in cellular networks based on packet switched transmission mode. One of that is Push to Talk over Cellular, or PoC, that is a real-time service based on delivery of voice traffic in packets between two or more parties in a half duplex way. Like traditional VoIP services, the end-to-end delay, the jitter and the lost rates can affect the transmission and reception of the voice between the extremes of the communication. The results are focused on end-to-end delay of the voice packets in a PoC session, whose values can change drasticly depending on the size of the packets, the number of users sharing a channel and, mainly, the conditions of the medium (C/I rates). The model used for the EGPRS network, in special, the EDGE air interface, is studied by simulations and the results are presented and analysed too. This work presents a mean of estimating the capacity of EGPRS/EDGE channels of supporting PoC sessions without considering any other type of traffic.

本文係從與考績相關理論之探討著眼，研究我國公務人員考績制度的問題，希能透過理論的啟迪，歸納出理想型考績制度的模式、中心思想、指導原則及考績制度應達成之目標與功能，俾作為改進現行考績制度之指南。在現行考績制度之檢討上，本文除對現制作一說明外，為瞭解現制形成的原因，故摘要比較與舊制的關係，以歸納出現制的特色，並剖析其得失與施行的限制，作為改進的依據。復以全國最高人事主管機關--銓敘部曾於八十四年召開全國人事主管會報時，提出擬議修訂考績法的內容，其中固有頗多創見及銳意改革的意圖，惟其主要興革意見並未獲與會各級人事人員支持，仔細研議結果，亦發現若干難以契合之處，爰一併納入討論範圍，希能找出因應的對策。在考績制度的範圍上，為全面瞭解公務人員考核事宜，故本文除將公務人員考績制度納入研討範圍外，亦將若干與公務人員考核有關之人事制度列入討論範圍。最後，根據筆者多年實務經驗及相關理論之研究結果，研提落實考績制度之方向與作法，並於結論中研提具體實施步驟及相關人事制度應遵守之原則，希對公務人員考績制度之健全發展有所裨益。

Les travaux présentés contribuent à un des enjeux majeurs de l'Entreprise Etendue liée au domaine de la production d'énergie électrique. L'objectif est de maintenir en dynamique la qualité des services rendus par les processus de production. Ces travaux ont ainsi pour objet, en se référant au cadre de modélisation d'Entreprise GERAM, de proposer une méthodologie réutilisable pour l'automatisation intégrée des centrales hydroélectriques. Ces dernières étant structurellement des systèmes stables, cette méthodologie est basée sur une approche orientée processus et aboutit au développement de modèles pérennes et réutilisables. Le point central de cette méthodologie consiste en la définition d'un modèle de référence ICMMS (Intelligent Control-Maintenance-technical Management Systems) formalisant la connaissance générique, de niveau terrain, applicable à l'automatisation de toute centrale hydroélectrique. La mise en œuvre de ce modèle de référence conduit à la proposition d'une architecture HSAS (Hybrid Smart Automation System) qui intègre en un tout cohérent sur les points de vue Contrôle, Maintenance et Gestion Technique, les différents composants d'automatisation distribués, supportés par des actionneurs, capteurs, ou contrôleurs conventionnels de niveau terrain. Par rapport à cette architecture, les concepts innovants de "Surveillance Conditionnelle" pour l'îlot Maintenance et d' "Atténuation de Perturbations" pour l'îlot Contrôle sont définis et étudiés afin d'être intégrés au système ICMMS. De plus, nous proposons, pour la Gestion Technique, des concepts, critères et outils pour l'évaluation de performances des HGUs (Hydroelectric Generating Units). Cette contribution est basée sur la définition d'un système d'évaluation des performances économiques utilisant des descripteurs quantitatifs mesurant l'état d'efficacité, le niveau de gestion de l'exploitation et l'état de maintenance de ces unités. Une nouvelle stratégie en lien avec la maintenance, intitulée EBM (Economic performance Based Maintenance), est ainsi formalisée. L'ensemble de nos propositions est validée sur une étude de cas.

<p>This thesis presents a quantitative evaluation of an operating system virtualization technology known as Solaris Containers or Solaris Zones, with a special emphasis on measuring the influence of a security technology known as Solaris Trusted Extensions. Solaris Zones is an operating system-level (OS-level) virtualization technology embedded in the Solaris OS that primarily provides containment of processes within the abstraction of a complete operating system environment. Solaris Trusted Extensions presents a specific configuration of the Solaris operating system that is designed to offer multi-level security functionality.</p><p>Firstly, we examine the scalability of the OS with respect to an increasing number of zones. Secondly, we evaluate the performance of zones in three scenarios. In the first scenario we measure - as a baseline - the performance of Solaris Zones on a 2-CPU core machine in the standard configuration that is distributed as part of the Solaris OS. In the second scenario we investigate the influence of the number of CPU cores. In the third scenario we evaluate the performance in the presence of a security configuration known as Solaris Trusted Extensions. To evaluate performance, we calculate a number of metrics using the AIM benchmark. We calculate these benchmarks for the global zone, a non-global zone, and increasing numbers of concurrently running non-global zones. We aggregate the results of the latter to compare aggregate system performance against single zone performance.</p><p>The results of this study demonstrate the scalability and performance impact of Solaris Zones in the Solaris OS. On our chosen hardware platform, Solaris Zones scales to about 110 zones within a short creation time (i.e., less than 13 minutes per zone for installation, configuration, and boot.) As the number of zones increases, the measured overhead of virtualization shows less than 2% of performance decrease for most measured benchmarks, with one exception: the benchmarks for memory and process management show that performance decreases of 5-12% (depending on the sub-benchmark) are typical. When evaluating the Trusted Extensions-based security configuration, additional small performance penalties were measured in the areas of Disk/Filesystem I/O and Inter Process Communication. Most benchmarks show that aggregate system performance is higher when distributing system load across multiple zones compared to running the same load in a single zone.</p>

An ad hoc network is a collection of wireless mobile nodes dynamically forming a temporary network without the use of any fixed network infrastructure or centralized administration. Due to the limitations in the wireless environment, it may be necessary for one mobile host to enlist the aid of other hosts in forwarding a packet to its destination. In order to enable communication within the network, a routing protocol is needed to discover routes between nodes. The primary goal of ad hoc network routing protocols is to establish routes between node pairs so that messages may be delivered reliably and in a timely manner. The basic access method in IEEE 802.11 ad hoc networks is the Distributed Coordination Function (DCF), which provides a fair medium access. Enhanced Distributed Coordination Function (EDCF) has been developed to provide service differentiation among different traffic flows. In this thesis, we investigate the performance of the EDCF with routing protocols / Direct Sequenced Distance Vector (DSDV) and Dynamic Source Routing (DSR) by simulations.