AFRIKAANS: Sedert die eerste demokratiese verkiesing in Suid-Afrika in 1994 het die Suid¬Afrikaanse Polisiediens voortdurende transformasie ondergaan. Misdaad, traumatisering en selfmoord van polisiebeamptes het toegeneem. Die werkslading en eise aan die professionele hulpdienste (sielkundiges, maatskaplike werkers, kapelane) in die Suid-Afrikaanse Polisiediens het dienooreenkomstig verhoog. Hierdie studie is ‘n eksploratiewe ondersoek by 'n aantal sielkundiges in die Suid-Afrikaanse Polisiediens oor die verskynsel van psigiese uitbranding. Hierdie is die eerste studie oor psigiese uitbranding by sielkundiges in die organisasie. Die meeste outeurs beskou psigiese uitbranding as 'n verskynsel wat met die werksomgewing geassosieer word en spesifiek met die professionele rol van hulpverlening. Die Iiteratuurstudie oor psigiese uitbranding toon egter dat die term vir 'n groot verskeidenheid prosesse, simptome, definisies, oorsake, fases en gevolge gebruik word. Verskeie outeurs wys op die alomvattende en nie-kritiese gebruik van die term, asook die gebrekkige geïntegreerde teoretiese fundering in die veld. Groepanalise dien as 'n integrerende teoretiese raamwerk en die data is verkry deur die k1eingroep as basis vir 'n tweedaagse groepanalitiese werkwinkel te gebruik. Sielkundiges van verskeie geografiese streke in Suid¬Afrika het die werkwinkel vrywillig bygewoon. 'n Ondersoeksituasie is aan die einde van die werkwinkel geskep waar ongestruktureerde vrae gebruik is. 'n Fenomenologiese benadering tot die ondersoeksituasie en data-analise is gebruik. Die navorsingsresultate is beskrywend en toon dat psigiese uitbranding 'n ervaringsrealiteit by sielkundiges in die Suid-Afrikaanse Polisiediens is. Die kleingroep as data-genererende konteks, die navorsingsvrae en die vrye gespreksformaat het tot refleksie oor individuele ervarings, kleingroepervarings, asook grootgroep- en sosiale realiteite gelei. Die wederkerigheid tussen die genoemde ervarings en die self in verhouding tot verskeie aspekte dien as 'n beskrywende raamwerk vir die resultate. Die analisering oor die refleksie van die sosiale realiteit in die navorsing toon dat sielkundiges die organisasie en die sosiale konteks as traumaties ervaar en sekondêr getraumatiseer word deur met polisielede te werk. Die organisasiesisteem en die organisasie-as-geheel dra by tot ervarings van traumatisering. Dit maak die fondasie matriks uit waar getraumatiseerde individuele en groepsprosesse manifesteer en geregresseerde en primitiewe funksioneringseienskappe, ongeïntegreerdheid en angs openbaar word. Die studie toon dat die Suid-Afrikaanse Polisiediens as transisionele en getraumatiseerde konteks tot 'n toestand van sosiale immobilisasie en paralise lei wat sosiale ontwikkeling, dialoog en kommunikasie beperk. Die potensiaal van die organisasie as grootgroep om tot integrasie by te dra, word deur hierdie prosesse ingeperk en inhibeer groei en transformasie. ENGLISH: Since the first democratic general election in South Africa in 1994, the South African Police Service, as an organisation, has undergone continual transformation. The level of crime, traumatisation and suicide of police officials have increased since then. The workload and demands on the helping professions (psychologists, social workers and chaplains) have increased accordingly. This study is an explorative investigation into the phenomenon of psychological burnout and the manifestation of this burnout among a number of psychologists employed by the South African Police Service. This is the first study involving psychological burnout that has been undertaken among psychologists in this organisation. Most authors view psychological burnout as a phenomenon that is associated with the work environment and specifically with the professional role of those rendering assistance. The literature dealing with psychological burnout, however, reveals that the term is used for a variety of processes, symptoms, definitions, causes, phases and consequences. Various authors have pointed out both the all-inclusive and non-critical use of the term as well as the lack of an integrated theoretical grounding in the specific field. Group analysis served as an integrating theoretical framework and the data was obtained by using the small group as a basis for a two-day group analytical workshop. Psychologists attended the workshop on a voluntary basis from various geographical regions in South Africa. An investigative situation, using unstructured questions, was created at the conclusion of the workshop. A phenomenological approach to the investigative situation and data-analysis were utilised in the research. The research results are descriptive and reveal that psychological burnout occurs among the psychologists. The small group (as a• data-generating context), the research questions and the format of exploration led to reflection on individual experiences, small and large group experiences as well as social realities. The mutuality between the aforementioned experiences as well as the self in various relations serves as a descriptive framework for results. An analysis of the reflection on social reality in the research firstly reveals that the psychologists experience the organisation and the social context as traumatic and secondly that the psychologists are traumatised by working with police officials. The organisation system and the organisation-as-a-whole, contribute to traumatic experiences. This comprises the foundation matrix in which traumatised individual and group related processes manifest, and primitive and regressed qualities, lack of integration and anxiety are revealed. The study reveals that the transition and traumatising context in the South African Police Service lead to a condition of social immobilisation and paralysis, which limits social development, dialogue and communication. These processes restrict the potential of the organisation as large group to assist in integration and this in turn inhibits growth and transformation. / Thesis (PhD (Psychotherapy))--University of Pretoria, 2007. / Psychology / unrestricted

No abstract available / Dissertation (MSocSci)--University of Pretoria, 2009. / Social Work and Criminology / unrestricted

Discourses on trauma in the South African Police Service (SAPS) focus primarily on the experience of traumatic events as the primary reason for the emotional difficulties that members experience. This study questions this dominant discourse and examines additional discourses that may contribute to a deeper understanding of the dynamics of trauma in the SAPS. The research entailed a qualitative analysis of 15 essays written by members of the SAPS, with the aim of exploring alternative discourses on the experience of trauma by police officers. The participants included fifteen male, officers from three units in the Gauteng region. The data were analysed within a psychodynamic frame, and findings suggest that police officers’ reactions to trauma are significantly influenced by factors other than mere exposure to traumatic events. The history of psychological trauma indicates that constructions of traumatic stress are strongly connected with cultural, social and political circumstances. Current psychodynamic thinking emphasises the meaning of the real traumatic occurrence, which causes trauma by changing a person’s experience of the self in relation to selfobjects. The research results suggest that the sociohistorical circumstances in South Africa, the transformation effected in the police service, and political and structural uncertainty play an important role in contributing to an overwhelming sense of loss and uncertainty. Perceived losses include the loss of the supportive police subculture, loss of meaning in their work, loss of a sense of masculinity as well as loss of a sense of competence and agency. Findings further reveal that officers’ experience a sense of being overwhelmed, powerless and helpless in the face of these historical and organisational changes. These feelings generate significant anxiety and impact negatively on officers’ self-esteem. Feelings of omnipotence and invulnerability, which are necessary for effective coping in the policing environment, are negatively affected. Furthermore, without the existence of a supportive social group, this anxiety becomes uncontained and unmanageable. / Thesis (PhD (Psychotherapy))--University of Pretoria, 2004. / Psychology / PhD / unrestricted

No / This study aims to investigate whether, and how, the use of performance measures, procedural justice, and interpersonal trust interact to affect organisational commitment of police officers. Drawing on a survey based on a sample of 57 senior officers within a single police force, we find that the use of performance measures, procedural justice, and interpersonal trust are positively associated with organisational commitment. Further analysis reveals that trust between officer and superior mediates the relationship between the use of non-financial measures and organisational commitment, but procedural justice does not have a mediating effect on commitment. These findings are further explored through selected interviews with respondents.

The aim of this study was to established whether police officials in Area Soweto understand the affirmative action that is taking place within the SAPS. A literature study on affirmative action was done and a questionnare generated. An imperical study was done by questionnaire on the trans formation that has taken place within the SAPS from 1994 to 2000. The sample of 300 members was taken out of the eight identified police stations in Soweto. It was established that police officials in soweto do no understand affirmative action and its implementation within the SAPS in Soweto. Most of them were uncertain in ther reponse to the questions asked. Recommendations are made for the SAPS to teach members about affirmative action and its consequences within this organisation for affirmative action to succeed. / Penology / M.A. (Police Science)

Dissertation submitted in compliance with the requirements for Master's Degree of Technology: Marketing, Retail and Public Relations, Durban University of Technology, 2011. / The purpose of this study is to investigate the perceptions of members of the public towards South African Police Service (SAPS), service delivery in the Community Service Centre (CSC) in the greater Durban area. The focus of the study was based on measurement of service quality dimension and service delivery in order to generate quality models for SAPS CSC. This study focuses on the determination of client perception of quality at the SAPS CSC. The main objective was to develop an understanding of the clients‟ perception of the service delivery by the SAPS CSC. The Servqual Model was used to establish the client‟s perceptions against their expectations of service quality at the SAPS CSC. The person-administered survey was used as the most appropriate technique. Four hundred respondents were surveyed. The data was analysed using Descriptive and Inferential statistics. The five service quality dimensions of the Servqual Model were used to measure client‟s expectations and perceptions. The results indicated that in all five service quality dimensions; (tangible, reliability, responsiveness, assurance and empathy) there was a negative quality gap. The significant differences between perception and expectation of clients in all five service quality dimensions were noted. Improvement is needed across all five service quality dimensions to improve service delivery. Furthermore, the result has revealed that client‟s perception of service quality at the SAPS CSC falls below their expectations, presenting a great challenge to the organisation. In order to improve service quality, it is recommended that SAPS need to regularly assess and monitor employees, as well as clients experiences and provide feedback.

Thesis (MPhil)--University of Stellenbosch, 2011. / ENGLISH ABSTRACT: Leadership development is an essential and valuable tool for capacitating police leaders in the South African Police Service to deal with the diverse challenges that they face in the policing environment. There seem to be a need for leadership development processes that can stimulate change, and for perspective transformation to enable police leaders to find alternative ways of dealing with the challenges experienced in their working environment. This thesis explored transformative learning as a tool to enhance the leadership development processes of police leaders. The essential elements of transformative learning are: centrality of experience; critical thinking; rational discourse; and policy praxis. Theory development were chosen as best to carefully construct the foundational argument through non-empirical literary-based sources, in which the literature itself became the database towards theoretical formulation in this non-empirical study. The alignment and integration of the elements of transformative learning were explored as a strategy to capacitate police leaders to: reflect on past experiences; think critically about ways of dealing with policing challenges based on experiences; discuss these challenges with other police leaders; and act on reflections made during leadership development processes. The study is limited to the analysis of the status of leadership development in the South African Police Service, which was the context of this study. / AFRIKAANSE OPSOMMING: Leierskapsontwikkeling is ‘n essensiële en waardevolle hulpmiddel om leiers in die Suid-Afrikaanse Polisiediens te bemagtig om die uiteenlopende uitdagings waarmee hulle te kampe het, beter te hanteer. Dit blyk egter dat daar ‘n behoefte is vir leierskapsontwikkelingprosesse wat intrinsieke verandering en ‘n paradigmaskuif vir polisieleiers te weeg kan bring en wat hulle in staat kan stel om die uitdagings binne hul beroepsveld meer doeltreffend te hanteer. Hierdie tesis ondersoek transformatiewe leerteorie as ‘n instrument om leierskapsontwikkeling van polisieleiers te bevorder. Die hoofelemente van transformatiewe leerteorie is: sentralisering van ondervinding; kritiese denke; rasionele diskoers en beleidsvorming. Teorie-ontwikkeling as navorsingsmetodologie was selekteer as die mees geskikste metodologie om die argument deur nie-empiriese literêre bronne te konstrueer, waarvolgens die gekose literatuur die databasis van die teoretiese formulasie rondom die argument gevorm het in hierdie nie-empiriese studie. Groepering en integrasie van bogenoemde elemente was ondersoek as ‘n strategie om polisieleiers te bemagtig om te reflekteer oor vorige ondervindinge; kritiese denkwyses oor hantering van uitdagings in beroepsveld met inagneming van vorige ondervindinge toe te pas; diskoers oor uitdagings met ander polisieleiers te hê en om aktief te reageer op refleksies tydens leierskapsontwikkelingsprosesse. Die studie is beperk tot die analise van die status van leierskap in die Suid-Afrikaanse Polisiediens as konteks waarbinne hierdie studie onderneem is.

This study sought to identify and explore the contributing factors responsible for the rate of high absenteeism, as a result of sick leave, at the South African Police Service (SAPS) Academy in Paarl. The research also explored international best practices in the management of absenteeism in police organizations. Furthermore, and most importantly, the study puts forward a set of recommendations to the management of SAPS regarding improvements that could address absenteeism and, ultimately, improve service delivery. Data was collected by means of a literature study coupled with semi-structured individual interviews. The interviews were conducted with the most diligent members of the group employees of the SAPS Academy in Paarl who had taken the least sick leave during the 2009-2012 leave cycle. A thorough literature review was conducted; this literature study focused on SAPS directives, inter alia, standing orders, regulations, national instructions and national legislation. In addition, national and international literature on absenteeism in the workplace was consulted. The findings of the study illustrate the impact of absenteeism on service delivery at the SAPS Academy, Paarl. It was established that absenteeism impacts on the morale of diligent members and, in turn, creates innumerable challenges for managers. The recommendations made in this study could contribute towards addressing and alleviating the impact of excessive absenteeism on service delivery at the SAPS Academy, Paarl. In addition, these recommendations could contribute towards addressing these matters within the broader SAPS body in and other government organizations, since absenteeism in the workplace is a general phenomenon. / Police Practice / M. Tech. (Policing)

Research that focuses on the relationship between job satisfaction and employee retention is of interest to researchers in different disciplines and the intensification of these interests has rendered the two concepts heterogeneous. Research of this nature is necessary in the discipline Public administration, and in particular public human resource management as niche area of specialisation. Job satisfaction, as an independent variable is complex, in that it is an outcome of interdependent and sometimes contradicting personal and institutional factors, attributes, characteristics or correlates. The ability of public institutions to retain employees in key positions is dependent on the effectiveness of managers in implementing employee retention practices. Legislation in the South African public service entrusts managers with the authority and resources to institute employee retention practices. Using a quantitative research method in which a specially designed research questionnaire was used to gather data from a selected sample of respondents in the SAPS, this study creates awareness about employees’ degree of satisfaction with SAPS’ key institutional factors. The findings reveal, despite the SAPS having instituted practices that are key to retaining employees, key institutional factors that the respondents are satisfied and dissatisfied with. In addition to proposing the development and implementation of the employee retention policy and strategy, this study highlights significant roles that managers should perform to retain employees in the SAPS and in the South African public sector in general. / Public Administration / D.P.A.

The aim of this study was to established whether police officials in Area Soweto understand the affirmative action that is taking place within the SAPS. A literature study on affirmative action was done and a questionnare generated. An imperical study was done by questionnaire on the trans formation that has taken place within the SAPS from 1994 to 2000. The sample of 300 members was taken out of the eight identified police stations in Soweto. It was established that police officials in soweto do no understand affirmative action and its implementation within the SAPS in Soweto. Most of them were uncertain in ther reponse to the questions asked. Recommendations are made for the SAPS to teach members about affirmative action and its consequences within this organisation for affirmative action to succeed. / Penology / M.A. (Police Science)