År 2020 formulerade lastbilsproducenten Scania CV AB ett mål kring att minska sin energi-förbrukning med 25% till år 2025, med energiförbrukningen för år 2020 som baslinje. Effektiviseringen är nödvändig för att lastbilsproducenten ska kunna fortsätta bedriva ett hållbart och ansvarsfullt företagande. Denna studie utförs hos produktionsenheten DI (drivline-injektor), enheten tillverkar bränsleinsprutningssystem för verksamheten Cummins-Scania XPI Manufacturing. Syftet med arbetet är att identifiera energibesparingsaktiviteter samt föreslå eventuella energibesparingsåtgärder för att kunna stödja produktionsenheten DI med att nå energireduceringsmålet på 25%. En implementationsplan formuleras i syfte att presentera tidslinjen för åtgärdsförslagen. Metoden som tillämpas för att identifiera aktiviteterna är främst litteraturstudier. Dessa kompletteras med empiriska studier som utförs i syfte att tillhandahålla information om produktionsanläggningen. Energikonsumtionen i ursprungsläget samt energikonsumtion efter implementerad åtgärd beräknas för samtliga åtgärdsförslag. Åtgärderna som föreslås för att produktionsenheten ska reducera sin energiförbrukning är följande: • Införa helg- och kvällsavstängningar på maskiner• Införa helg- och kvällsänkningar (viloläge) på maskiner• Byta belysning till LED• Sänka temperatur till följd av implementation av LED-lysrör• Byta till filter med lägre tryckfall• Åtgärda tryckluftsläckage med förebyggande underhåll Implementeringen av följande åtgärder resulterar till en total energibesparing på 228,8 MWh per år. / The year 2020 the truck manufacturer Scania CV AB established a goal of reducing its energy consumption by 25% by 2025, with the year 2020 as its starting point. Reduction of energy consumption is necessary for the truck manufacturer in order to continue to conduct both sustainable as well as responsible business. This study is performed at the production unit DI (driveline-injector), the unit manufactures fuel injection systems for the company Cummins-Scania XPI Manufacturing. The purpose of the report is to identify energy saving activities, and additionally propose energy saving actions to be able to support the production unit DI in achieving the energy reduction target of 25%. A supplementary implementation plan is formulated in order to display the timeline for the presented activities. The method applied to formulate the activities is mainly literature studies from digital scientific publishing systems. Furthermore, are empirical studies performed in order to provide information from the facility. Calculations are performed to identify and present the results of the current energy consumption as well as the energy calculations after the proposed activities. The measures the field study presents for the production unit to reduce its energy consumption result in the following: • Introduce weekend and evening shutdowns on machines• Introduce standby mode on machines• Replace lighting with LEDs• Lower the temperature as a result of implemented LEDs• Switch to filters with lower pressure drop• Implement preventative maintenance in order to reduce compressed air leakage The implementation of the following measures results in a total energy saving of 228.8 MWh per year.

The demand for products continues to increase in today’s society, and to meet this demandcompanies are searching for new ways to improve the performance of their workers.Therefore, there is a constant push to develop and implement new technological solutionswithin the Industry 4.0 approach. The aim of this study is to research the different pathwaysone could take when implementing these technological solutions and what challenges itwould entail, with a focus on Artificial Intelligence (AI). This is done in collaboration withSaab Surveillance within their production division, who wishes to increase theirperformance within their white-collar environment. In this study, performance is defined andmeasured through productivity. The main indicators of productivity will, therefore, be timededicated to a task as well as the potential to improve the quality of a task. The result of thisstudy is presented with a roadmap framework where seven key areas, i.e., work processes,were discovered that could benefit from AI applications. These areas were uncovered byconducting a contextual inquiry and semi-structured interviews, and were then matched withrelevant AI applications. The discovered key areas are categorized based on a cost-benefitanalysis, with the scale of; low, medium, and high. The roadmap illustrates in which areas itcould be most beneficial to implement the suggested AI applications. Using this study, Saaband other companies can make more informed decisions on the pathways for adopting newtechnological solutions that will improve the performance of their white-collar workers.

<p>This thesis is focused on studying Customer Relationship Management (CRM) tool and philosophy implementation and how it develops a customer-centric view within organizations. Nowadays mutually advantageous customer relationship is the main asset of the contemporary businesses and CRM is the clue to creating this type of relationship. The purpose of this research is to study successful businesses where CRM tool and philosophy were implemented and how they contributed to the management of the companies. Through this analysis the benefits of the tool can be identified and the road map for its integration can be performed.</p><p>Theoretical framework regarding marketing channel relationships, importance of dual customer value creation and customer value management, relationship marketing as the basis for CRM development, and strategic framework of the phenomenon have been considered. Besides that, the current position of the case company, Volvo Construction Equipment Region International, on the roadmap of the CRM implementation has been evaluated and analyzed. These steps have been taken in order to answer the main research question of the thesis, namely "How can an MNC become a more customer centric company by helping its dealers to implement a CRM system"?</p><p>Several conditions have been identified in the thesis in order the companies could implement the CRM tool and philosophy successfully. The study provides recommendations, which guide the companies on the way to a customer-centric view through the integration of CRM in its business processes.</p>

Technology entrepreneurs and managers aim to navigate emerging technology ventures and innovations towards successful commercialisation and business development, often over long periods of time. However, this is challenging due to high uncertainties associated with planning and navigating relevant market and business drivers, technological resources and capabilities, and applications. Failure to understand and manage these uncertainties appropriately can lead to undesired consequences and poor outcomes in the realisation of value creation and capture. This research firstly built a knowledge base of technology ventures by conducting a literature review, enabling the development of a conceptual retrospective roadmapping framework as the basis for characterising the emergence of technology ventures. This leads to an analysis of 13 case studies, characterising phases, transitions, patterns, enablers and barriers associated with the emergence of technology ventures. A conceptual model, the so-called ‘emergence archetypes’, was then developed by conducting an in-depth analysis with a further 19 case studies. The concept provides practical insights regarding how emerging technology ventures can be exposed to different levels of technological and market uncertainties along the journey of technology commercialisation and business development. Finally, a strategy visualisation tool and process have been designed based on the research outputs, and a focus group was then conducted with industrial practitioners to review and evaluate the research outputs for practical use in industry. In total, 32 case studies and a focus group have been conducted in the United Kingdom, The Netherlands, Japan, Australia and the United States. Overall, this research demonstrates that characterising technology venture emergence, by applying roadmapping principles, provides significant implications for both researchers and practitioners of strategy and innovation. Success or failure of emerging technology ventures, in terms of value creation and capture, is not only directly related to products or services, but more broadly to the innovation systems in which the technology ventures operate. By demonstrating the characterisation of technology venture emergence, the conceptualisation of emergence archetypes and the strategy visualisation tool and process development, this research shows that applying roadmapping is an appropriate method to characterise and improve emerging technology venturing practices, supporting value creation and capture.

Submitted by Maicon Juliano Schmidt (maicons) on 2015-06-09T17:11:35Z No. of bitstreams: 1 Leandro Daniel Kuhn.pdf: 1817519 bytes, checksum: dbd46396f41ceed5792f43e981346756 (MD5) / Made available in DSpace on 2015-06-09T17:11:35Z (GMT). No. of bitstreams: 1 Leandro Daniel Kuhn.pdf: 1817519 bytes, checksum: dbd46396f41ceed5792f43e981346756 (MD5) Previous issue date: 2015-03-11 / Nenhuma / Nos últimos anos tem crescido o nível de importância atribuída aos processos sob a responsabilidade do Supply Chain. Para muitas empresas o Supply Chain tem se tornado um fator crítico para ganhar vantagem competitiva nos mercados e um relevante alvo para a estratégia. Esta dissertação de mestrado teve por objetivo identificar a proposição estratégica e o delineamento da estrutura de processos utilizados na condução de um modelo integrado de gestão de Supply Chain e analisar as contribuições do modelo SCOR ao contexto da empresa estudada. A estratégia de pesquisa utilizada foi o estudo de caso de caráter exploratório em uma empresa que oportunizasse a geração de evidências a partir de seu modelo de gestão. Inicialmente foi realizada a pesquisa documental, a fim de identificar o contexto organizacional, elencando os eventos ocorridos, a organização dos processos que suportam o modelo integrado de gestão, e a motivação organizacional e estratégica que levaram à criação da função do Supply Chain. Através da análise de conteúdo em categorias que abordavam temas como estratégia, desempenho e modelo integrado de Supply Chain, identificou-se o alinhamento entre as estratégias e iniciativas do Supply Chain, as proposições de desempenho e o conceito de criação de valor do negócio, e o realinhamento da estrutura funcional num conceito integrado de processos suportados por práticas e uma visão estendida de atuação. Tendo como base a pesquisa documental e análise de conteúdo, foram recomendadas contribuições com base no SCOR ao modelo atual de gestão de Supply Chain da empresa estudada, visando colaborar na evolução do modelo integrado atual de gestão do Supply Chain. A utilização do SCOR para análise das operações de Supply Chain e modelo integrado de gestão se justifica por entender que não seria possível realizar os posicionamentos e contribuições acerca das operações do Supply Chain sem a utilização de um modelo conceitual e de processos como referência. Com o estudo de caso realizado foi possível identificar que o Supply Chain passou a ser visto de forma estratégica quando ocorreu o alinhamento da gestão do Supply Chain com os objetivos do negócio e a partir da definição do Supply Chain como uma competência essencial à competitividade da empresa, desenvolvendo uma organização de processos e estrutura que suportasse a estratégia proposta. / The level of importance given to processes under Supply Chain responsibility has increased in the last few years. For many companies the Supply Chain has become a critical factor when it comes to achieving competitive advantage in the markets and a rather relevant target for strategy. This master’s dissertation had the objective to identify the strategy proposition and the outline of the structure of processes used to build a Supply Chain integrated model of management as well as to analyze the contributions of the SCOR model towards the context of the researched company. The research strategy used herewith was an exploratory case study within a company that would provide the means for evidence from its management model. A documentary research was firstly carried out so as to identify the organizational context, listing the events that took place, the organization of the processes that support the integrated management model and the organizational and strategic motivation that led to the setup of the Supply Chain footprint. It was possible to identify the strategies and Supply Chain initiatives alignment through the analysis of content in categories that covered issues such as strategy, performance and integrated supply chain model, performance propositions and the concept of business value, and the realignment of the functional structure within an integrated concept of processes supported by practices and an extended vision of performance. Based on the documentary research and content analysis some contributions were recommended having the SCOR model applied to the current supply chain management model of the company analyzed, with the intention of collaborating with the improvement of the current integrated supply chain management model. The SCOR model analysis of Supply Chain operations and integrated management model is justified because it would not be possible to defend a position and offer contributions to Supply Chain operations without using a conceptual model or processes as reference. This case study allowed for the observation that Supply Chain started to be viewed in a strategic way when the Supply Chain management and business objectives alignment took place and from the definition of Supply Chain as an essential competence to the company’s market competition, developing an organization of processes and structure to support the proposed strategy.

This thesis is focused on studying Customer Relationship Management (CRM) tool and philosophy implementation and how it develops a customer-centric view within organizations. Nowadays mutually advantageous customer relationship is the main asset of the contemporary businesses and CRM is the clue to creating this type of relationship. The purpose of this research is to study successful businesses where CRM tool and philosophy were implemented and how they contributed to the management of the companies. Through this analysis the benefits of the tool can be identified and the road map for its integration can be performed. Theoretical framework regarding marketing channel relationships, importance of dual customer value creation and customer value management, relationship marketing as the basis for CRM development, and strategic framework of the phenomenon have been considered. Besides that, the current position of the case company, Volvo Construction Equipment Region International, on the roadmap of the CRM implementation has been evaluated and analyzed. These steps have been taken in order to answer the main research question of the thesis, namely "How can an MNC become a more customer centric company by helping its dealers to implement a CRM system"? Several conditions have been identified in the thesis in order the companies could implement the CRM tool and philosophy successfully. The study provides recommendations, which guide the companies on the way to a customer-centric view through the integration of CRM in its business processes.

Purpose: The aim of this thesis is to build a practical guide to get a clear understanding about the implementation process of Customer Relationship Management in the cloud within Small. It also describes the different concepts that are Customer Relationship Management, Cloud computing and CRM in the cloud, especially related to the SMEs, in order to have a great insight that gives the opportunity to implement successfully this paradigm.   Scientific method: The research lies in the interpretative field of inquiry. Abduction is used to combine empirical data with theoretical studies in orderto tryto investigate patterns that could give an understanding of the phenomena that is studied. Descriptive research approach using multiple-case study design is used.   Theoretical frame of references: The first part of the theoretical frame of references explores existing theories. This leads to CRM and Cloud Computing. The second part explores different means of analysing our problematic.   Empirical method: The chosen approach is qualitative. Interviews have been conducted for data collection. Documentsarehave beengathered and analysed to support the interviewguides. We also gathered a previous practical guide from Salesforce in order to compare our results.   Analysis: Analysing hosted CRM implementation of three SMEs using Salesforce, it describes the key facts that have to be taken into account to implement the Salesforce CRM solution.   Conclusion: The findings show how three companies can be analysed to draw conclusions about the implementation process. According to interviews, theories, documents from hosted CRM provider, some suggestions have been advised to avoid problems concerning the implementation in SMEs.

The present study presents a draft national CCT (Clean Coal Technologies) and CCS (Carbon Capture and Storage) technology roadmap to policy makers. Various technical and non-technical (economic and social) challenges that currently prevent CCT and CCS from being a widely used commercial technology are discussed and the goals for each research pathway are defined. The process of creating the roadmap started with a review and assessment of the existing national and international technology roadmaps which represent a global picture of the state of the art and national and international plans for future on CCT and CCS research development, demonstration and deployment (R&amp / D&amp / D). Following this step, the national situation, capacities and priorities were examined. Finally, R&amp / D&amp / D actions discussed in the existing roadmaps and/or new actions were carefully selected and suggested as a draft Turkish CCT and CCS Roadmap that needs further development and discussion by the input of interdisciplinary national stakeholders. As a conclusion a number of technical and non-technical suggestions are delivered.

In diesem Vortrag wird Mathcad Prime 1.0 gezeigt. Es wird ein Ausblick auf Anwendungsmöglichkeiten (Best Practices) gegeben und auch ein Blick auf die Mathcad Roadmap geworfen.

Pour traiter des défis écologiques et créer de nouveaux avantages concurrentiels, les entreprises ont besoin de considérer et d’intégrer les aspects environnementaux dans tous les processus de l'entreprise. De nombreuses méthodes environnementales existent, ainsi que des solutions visant leur intégration dans les processus de l’entreprise. Mais la revue de la littérature montre qu’une approche systémique combinant besoins stratégiques et pratiques de l’éco-conception pourrait favoriser cette intégration.Cette thèse, qui s’intègre dans le module « tactique » du projet national ANR-Convergence,vise à fournir un nouveau cadre d’analyse, s’appuyant sur un ensemble de méthodes environnementales. Ce cadre doit permettre d'identifier et de planifier une séquence d’actions appropriée pour une meilleure intégration de l’environnement en entreprise. Ainsi, une analyse claire, visant l’identification de l’ensemble des méthodes et solutions existantes et l’identification de leurs interrelations a été menée.Notre travail a ainsi consisté à identifier les corrélations opérationnelles entre les méthodes via une cartographie, puis a mettre en évidence des relations entre ces méthodes et les besoins dynamiques des entreprises. Ceci nous a permis de proposer au final une approche systémique pour la création de feuilles de route environnementales en entreprise. Ces feuilles de route vont s’adresser aussi bien aux niveaux stratégiques, tactiques qu’opérationnels des entreprises.Les résultats de trois expérimentations menées montrent que les propositions ci-dessus conduisent bien à la création de feuilles de routes appropriées aux besoins réels et souvent dynamiques des entreprises.Ces feuilles de routes tracent ainsi les actions à mener et indiquent les potentiels outils à leur associer,afin d’identifier le processus opérationnel réel et d'organiser le flux de travail entre les différentes fonctions de l'entreprise. / To answer environmental challenge and create new competitive advantages, the companies needto consider and integrate environmental considerations into all its processes. Numerous environmentalmethods exist as well as solutions to integrate them into companies. But, the literature review realisedindicates that a systemic approach combining strategic and practical needs from eco-design couldfacilitate this integration.This thesis, which represents the "tactic" module of the national research project ANR- Convergence,aims to provide a new framework to identify a suitable operational trajectory for a better integration ofenvironmental consideration in companies. Thus, a clear analysis about the identification of theseexisting methods and their interrelationships was realised. Our work was to identify the operativecorrelation between methods via a cartography, then the relationship between those methods and thedynamic needs/contexts of companies to finally propose ” environmental roadmaps. So, we finallypropose a systematic approach to define environmental roadmaps in companies.Those roadmapsconcern the strategis, tactic and operational levels in companies.The results of three academic/industrial experiments demonstrate that all proposals of this thesis couldensure effectively the identification of a suitable systemic trajectories’ group based on actual corporateneeds and its dynamic context. The pre-defined chain of action and the list of available tools providedsupport the company to identify the working process and to organize the workflow between differentcorporate functions.