During the turbulent times facing contemporary organisations, managers and employees need a precise understanding of the nature of team dynamics that develops quality service to customers. Extensive literature searches reveal few research studies focused on the nature of teamwork, which develops value to customers. The purpose of this study is to examine the value of teamwork for providing quality service within the Hong Kong shiprepair industry, outline the insight gleaned and recommend future research. This study aims to link empirically the Western developed Deutsch's (1949a, 19496, 1973, 1980, 1985, 1990) Theory of Cooperation and Competition with the innovation of teamwork and to assist in understanding the variance in the performance of these teams. Literature suggests that the relationships and interaction within the work teams can very much impact the overall performance of these work teams. The extent that these work teams are able to develop cooperative goals can promote productive and constructive communication and problem solving (constructive controversy) in their interactions. A constructive interaction leads to team members' perception of high team confidence. With trust, strong work relationship, team morale and perceived confidence, team effectiveness is enhanced on quality customer service (Alper, Tjosvold and Law, 1998; Tjosvold, Hui and Law, 1998; Tjosvold, Moy and Sasaki, 1996, 1999; Wong et al., 1999). The research also tests the extent of impact of traditional Chinese values of power distance and collectivism as contributing to cooperative goals and encourages an openminded discussion of opposing views (constructive controversy). It proposes that by adopting cooperative goals, shiprepair yard management in Hong Kong may meet the twin challenges of involving employees fully into the organisation and providing quality service to customers. / The result suggests that the Western derived Theory of Cooperation and Competition, if appropriately and skillfully expressed, might have the potential as one alternative to understand the goal interdependence dynamics as experienced by the Hong Kong Chinese in the shiprepair industry. Nevertheless, the result is not confirmatory to the main hypothesis of the study that team confidence is significantly related to quality customer service. Findings of this study question whether a Western theory or research instrument derived is appropriate for application to a Chinese work setting (Bond and Wang, 1983). Although it is useful to test concepts developed in one culture to another, yet theories from the West cannot be assumed to apply in the East (Hofstede, 1993; Triandis, 1983). An important finding of this research is, however, that this Western derived theory might not be suitable to be applied in a work group of very low levels of education and/or low exposure to the modern workplace practice and Western influences.

Different from terrestrial equipments (tanks and wheeled vehicles) and airborne crafts (planes or helicopters), the R & M (repair and maintenance) issues about naval vessels are profoundly related to their gigantic size, numerous operators, and thousands of various spare parts which individually have small quantity demand for logistic support. That is why the R & M of naval vessels is much more complicated. According to the Defense White Paper of 2009, the whole military force is going to be downsized. Meanwhile, the rescuing and relieving tasks for natural disasters have also been officially assigned to them. Therefore, the attendance rate of ships is increasing, which causes lower reliability and higher failure rate and consequently the rising R & M load. The dynamical complexity existing among the variables associated with R & M of naval vessels, which are non-linear, interconnecting and time-delaying, makes the system dynamics a very suitable theory for analyzing this kind of issue systematically. During the study, a model was built based on system dynamics. After reviewing related literatures and discussing with professionals in this field, the associated variables were defined and their casual diagrams were also established. We developed the stock-flow diagrams of three subsystems-- R & M process, man power, and material supply. Afterward these three subsystems were integrated into an R & M dynamical system model. Policy influence simulation and scenario design was carried out after basic tests confirming its validity. The results indicated that a higher R & M capacity could obviously reduce the number of ships stalled in shipyard and effectively increasing the discharge rate. Therefore we recommended the associated authority to boost R & M capacity by aggressive actions such as increasing the ratio of recruitment, building R & M knowledge management system and strengthening the education and training. For the follow-up research, we suggest more interviews with industrial personnel and experts, collecting R & M data for each type of naval vessel, deliberating the factors influencing the R & M from different aspects and appropriately defining system boundary in order to establish a model which is more similar to the real world. Therefore its simulated results can approach to the reality further, and the scenario analysis with conclusions induced from policy influence simulation can be more specific for the authorities. Keywords: repair and maintenance of naval vessels, system dynamics, strategy

Over the last few years, there have been striking developments in wearable computing. Among all the different forms of wearable devices, Head Mounted Displays (HMDs) are deemed the first seamless solution to enabling workers with real time contextual information and allowing companies to integrate with existing back-end systems. The hands-free feature that come along with the HMDs is also believed a great advantage over many traditional technologies. However, few studies had discussed the impact of different design characteristics of head mounted displays on task performance. This study aimed to find out how different display positions of Head Mounted Displays may affect the performance of workers performing guided repair and maintenance tasks. A set of car maintenance tasks were performed by 20 participants with task guidance presented at four Display Conditions: above-eye HMD, eye-centered HMD, below-eye HMD and the traditional paper manual. Time and errors were measured and discussed, as well as other user experience related measurements.

Submitted by Leonardo Lemos da Silveira Santos (leonardo.lemos@uol.com.br) on 2014-04-13T16:05:59Z No. of bitstreams: 1 Tese - versão final.pdf: 70383258 bytes, checksum: 374e2aa147ed745fc2d547c2729da175 (MD5) / Approved for entry into archive by PAMELA BELTRAN TONSA (pamela.tonsa@fgv.br) on 2014-04-14T10:59:06Z (GMT) No. of bitstreams: 1 Tese - versão final.pdf: 70383258 bytes, checksum: 374e2aa147ed745fc2d547c2729da175 (MD5) / Made available in DSpace on 2014-04-14T12:49:46Z (GMT). No. of bitstreams: 1 Tese - versão final.pdf: 70383258 bytes, checksum: 374e2aa147ed745fc2d547c2729da175 (MD5) Previous issue date: 2014-02-26 / De maneira geral, a ideia central da presente tese é compreender como as organizações se organizam, ou seja, acontecem, constituem-se como tal, em tempo real. Para isso, do ponto de vista empírico tomei como referência o dia-a-dia de uma oficina ferroviária, especificamente a área responsável pelo reparo leve de locomotivas. Do ponto de vista ontológico, epistemológico e teórico optei por adotar como referência básica a proposta de Theodore Schatzki. Schatzki propõe uma ontologia das práticas sociais em que o site do social (ou, o contexto no qual a coexistência humana se desenrola) é composto por uma malha não só de nexos de práticas (fazeres e dizeres corporais humanos), mas também de arranjos materiais (objetos, artefatos, corpos). Nessa perspectiva, as organizações em geral poderiam ser entendidas como configurações de malhas de práticas#arranjos materiais. Assim, de forma mais específica procurei analisar – principalmente através do cotidiano dos mecânicos/eletricistas – os fazeres e dizeres corporais e os arranjos materiais envolvidos na prática de reparo e manutenção de locomotivas e que conformavam a oficina. O trabalho de campo, de caráter etnográfico, baseou-se em 6 meses de observação do dia-a-dia da oficina. Além da observação, construí dados através do registro de imagens (fotografias), da consulta a documentos e de entrevistas. A partir daí pude mostrar que a ‘oficina’ (em particular, ou uma organização, em geral), como um fenômeno social, poderia ser tratada como uma malha práticas#arranjos materiais. Apontei que as diferentes atividades (fazeres e dizeres) de programação da manutenção, de alocação de mão de obra, de identificação de defeitos, de inspeção, regulagem e troca de peças e componentes etc, executadas pelos programadores do PCM, pelos líderes de turma e supervisores, pelos especialistas do GAF, pelos mecânicos/eletricistas em meio a, e através de diferentes arranjos (elementos) materiais como o ‘escritório’, a ‘mesa’, os galpões, as valas, a sala de reunião, o sistema de gestão da manutenção, as ‘notas’, as planilhas do GAF, as ART´s e PT´s, a locomotiva, as peças e componentes, as ferramentas, para garantir a disponibilidade e a confiabilidade das locomotivas, bem como a segurança dos funcionários, é que dão ‘vida’ (animam) e ‘materializam’ a ‘oficina’. A partir do que pude observar no campo, recorri também à noção de ciborgue e cyborganization para descrever e aprofundar como elementos humanos (mecânicos/eletricistas) e não humanos (locomotivas, peças, componentes) intra-agiam. Transitei ainda pelo campo do embodiment tendo em vista que passei a me dar conta de que as intra-ações com as máquinas eram frequentemente experimentadas pelos mecânicos/eletricistas como corporais envolvendo posturas, movimentos e vivências. Nesse caso as capacidades perceptivas-sensoriais emergiram como elementos decisivos para que os mecânicos/eletricistas conseguissem realizar o seu trabalho. Argumento portanto que, no caso que estudei, o corpo-(mecânico/eletricista) é também sujeito, tem também papel ativo na vida organizacional, é capaz de produzir (e não só reproduzir) práticas. / This thesis aims to analyse how organizations happens, constitute themselves as such in real time. Empirically, this was done based on intensive fieldwork carried out in the area responsible for repairing locomotives in one of the largest railway workshop in Brazil. From the ontological, epistemological and theoretical perspective I adopted Theodore Schatzki´s version of social practices as the basic reference. Schatzki proposes an ontology of social practices – called site ontology - to which the social site (or the context in which human coexistence unfolds) is composed of nexuses of practices (bodily doings and sayings) and material arrangements (objects, artifacts, bodies). In this approach, organizations could be understood as meshs configurations of practices and material arrangements. More specifically, I tried to analyze - mainly from the mechanics/electricians perspective - the bodily doings and sayings and materials arrangements involved in performing locomotives repair and maintenance activities that gives life to the workshop. The fieldwork, conducted through ethnographic methods, was based on 6 months of direct observation of the workshop day-to-day. Besides observation, data was gathered by images (photographs), documents and interviews. Following the actors and their practices I could show that the ‘workshop’ (in particular and any organization, in general), as a particular social phenomenon, could be treated as a mesh of practices and materials arrangements. I pointed out that the different activities (doings and sayings) of maintenance scheduling, allocation of manpower, identification of machines problems, inspection, adjustment and replacement of parts and components, performed by the maintenance programmers, the leaders and supervisors of teamworks, by the fails analysts, mechanical/electricians, whithin, and through different material arrangements (and elements) as the ‘office’, ‘the table’, the sheds, the ditches, the meeting room, the maintenance management system, the failures analysts worksheets, the Risk Analysis and Permissions of Work, locomotives, their parts and components, tools, to ensure the availability and reliability of locomotives, as well as the safety of employees, are what actually give ’life’ (animate) and ‘materialize’ ‘the workshop’. From what was observed in the field, I also used the notion of cyborg and cyborganization to describe and discuss how humans (mechanics/electricians ) and nonhuman (locomotives, parts, components ) not simply inter-act, but intra-acted. I revisited the concept of embodiment given that I realized in the fieldwork that the intra-actions with the machines were often lived by mechanics/electricians as involving bodily postures, movements and experience. In this case the sensory-perceptual abilities emerged as a decisive element to mechanics/electricians carry out their work activities. I also argue that the (mechanics/eletricians)-body is also subject, has an active role in organizational life, is capable of produce (not just reproduce) practices

This dissertation solves the problems with management of capital goods in the company Moravskoslezské cukrovary a.s. The dissertation is elaborated from the analysis of present situation in the plant, whereas the heed is oriented to the most important areas, especially the organization and service activity and maintenance of assets. Objective is to elaborate proposals for problems resulting from executed analysis, and evaluate their costs and benefits for the company.

Syftet med vår uppsats har varit att undersöka vilka möjligheter det civila näringslivet har att stödja Försvarsmakten med reparations- och underhållstjänst av försvarsmaktsgemensam materiel under en säkerhetspolitisk kris. Utvecklingen av vårt Totalförsvars har återigen blivit en aktuell fråga, kopplat till det säkerhetspolitiska läget i Europa idag. Det svenska Totalförsvaret syftar till att det civila försvaret tillsammans med Försvarsmakten gemensamt ska stärka samhällets motståndskraft. Ett starkt och robust civilt försvar är en förutsättning för att samhället ska kunna stödja Försvarsmakten under kriser och krig. Metoden som har varit vår ledstång under studien bygger på en induktiv ansats med ett explorativt förhållningssätt. Själva datainsamlingen och bearbetningen av den har varit kvalitativ, där datainsamlingen har genomförts genom semistrukturerade intervjuer av respondenter från både näringslivet och Försvarsmakten. De insamlade data i form av intervjuunderlag har analyserats, kodats och grupperats i teman enligt metoden tematisk analys. Resultatet från studien visar på att Sverige inte längre har den förmåga till krisberedskap som vi hade i slutet av 1990-talet och där regeringen slutligen upphävde förordningen kring motorreparationstjänsten. Vårt insamlade underlag visar dock på att såväl statliga offentliga utredningar, som myndigheter och det civila näringslivet ser ett behov och möjlighet till att kunna återskapa någon form av samverkan mellan civila företag och Försvarsmakten för att öka tillgängligheten på försvarsmaktsgemensam materiel. Studien har kommit fram till att Sverige har förutsättningar för att kunna bygga upp en krisberedskap kring reparations- och underhållstjänst i likhet med den vi hade före juni 2007. I denna nya krisberedskap har civila företag en uppgift i att stödja Försvarsmakten med reparations- och underhållstjänst av försvarsmaktsgemensam materiel vid kriser, väpnat angrepp och krig. / The purpose of this thesis has been to investigate what opportunities the commercial industry has to support the Armed Forces with repair and maintenance services of armed forces common equipment during a security policy crisis. The development of our Total Defence has once again become a topical issue, linked to the security policy situation in Europe today. The Swedish Total Defence aims to ensure that civil defence, together with the Swedish Armed Forces, jointly strengthens the overall resilience of society. A strong and robust civil defence is a prerequisite for society to be able to support the Armed Forces during crises and war. The method that has been our guidance during the study is based on an inductive approach with an exploratory approach. The data collection and its processing has been qualitative, where the data collection has been carried out through semi-structured interviews of respondents from both the commercial industry and the Swedish Armed Forces. The collected data in the form of interview data has been analysed, coded and grouped into themes according to the method of thematic analysis. The results of the study show that Sweden no longer has the capacity for crisis preparedness that we had in the late 1990s and where the government in the end repealed the regulation on the Total Defence repair and maintenance service. However, our collected data shows that both government public inquiries, as well as authorities and the commercial industry, once again see a need and opportunity to recreate some form of collaboration between civilian companies and the Armed Forces in order to increase the availability of joint armed forces equipment. The study has concluded that Sweden has the prerequisites to be able to establish a repair and maintenance service similar to the one we had before June 2007. Where civilian companies have a role in supporting the Armed Forces with the repair and maintenance service of armed forces common equipment in the event of crises, armed attack or war.