A formação de redes colaborativas é uma importante forma das organizações estimularem a inovação, reduzirem custos e transferir conhecimentos. Uma forma particular de rede colaborativa, as redes auto-organizadas, demonstram grande capacidade de promover o aprendizado dos envolvidos, sistematizar o conhecimento e promover a inovação. Já os programas Seis Sigma, adotados por diversas organizações, possuem como objetivo principal a redução da variabilidade de um processo, resultando na redução de custos e melhoria da qualidade. A literatura sobre redes auto-organizadas pouco apresenta sobre a formação destas redes e a literatura sobre Seis Sigma é voltada a métodos estatísticos. Desta forma, o objetivo desta pesquisa é identificar os elementos para um modelo de referência baseado no programa Seis Sigma para a formação e gerência de redes de inovação auto-organizadas. Foram realizados cinco estudos de caso em diferentes organizações. Os programas Seis Sigma destas organizações foram modelos com o uso da metodologia Enterprise Knowledge Development (EKD). Com base na literatura estudada foram identificas as necessidades de mudanças que viabilizariam a formação de redes de inovação auto-organizadas. Como resultado tem-se os elementos para o modelo de referência para formação e gerência de redes de inovação auto-organizadas baseado no programa Seis Sigma. / The formation of collaborative networks is an important way for organizations to stimulate innovation, reduce costs and transfer knowledge. A particular form of collaborative network, the self-organized networks have shown great capability to promote the learning of those involved, systematize knowledge and lead to innovation. The Six Sigma programs, adopted by several organizations, have as main objective the process variability reduction, resulting in lower costs and quality improvement. The literature on self-organized networks presents little about the formation of these kind of networks and literature on Six Sigma is focused on statistical methods. Thus, the objective of this research is to identify the elements for a reference model based on the Six Sigma program for setting up and management of innovation selforganized networks. Five case studies were conducted in different organizations. The Six Sigma programs of these organizations were modeled using the Enterprise Knowledge Development (EKD) methodology. Based on the studied literature the needs for changes that enables the formation of innovation self-organized networks were identified. As a result there are the elements of the reference model for the formation and management of innovation self-organized networks based on the Six Sigma program.

Além do fato do programa seis sigma e a logística estarem em evidência no ambiente organizacional, soma-se a importância de se obter sucesso na implantação do programa, caracterizando como um fator crítico, o alinhamento da estratégia dos projetos de melhoria. Sendo assim, uma análise do processo de alinhamento da estratégia de projetos seis sigma se justifica. Para abordar esta questão, esta dissertação objetiva identificar a importância do alinhamento da estratégia e propõe uma sistematização deste com o processo de seleção de projetos seis sigma. Dessa forma, esta pesquisa está estruturada, primeiramente, com uma revisão bibliográfica sobre seis sigma, estratégia e operadores logísticos. Com o embasamento teórico é proposta uma sistematização conceitual do alinhamento da estratégia do processo de seleção de projetos seis sigma detalhado em um passo a passo. Com o objetivo de analisar a proposta conceitual, realizaram-se três estudos de casos em operadores logísticos. Pode-se concluir que o fato do processo de seleção de projetos seis sigma estar alinhado com a estratégia realmente é um ponto crítico para o sucesso do programa seis sigma, bem como a apresentação da sistematização proposta obteve uma boa avaliação e aceitação dos casos apresentados. / Beyond the fact of the six sigma program and the logistic, that are on evidence in the organizational environment, adds to them the importance of getting success in the implantation of the program, characterizing as a critical factor to the strategical alignment of the improvement projects. Being thus, an analysis of the process of strategical alignment of six sigma projects is justified. Approaching this question, this dissertation proposes a systematization of the alignment of the organizational strategy with the process of six sigma projects` selection. This research is structuralized, first, with a bibliographical revision on six sigma, logistic strategy and operators. With the theoretical basement was proposed a systematization of strategical alignment of the selection process of six sigma projects, detailed step by step. With the objective of analyzing the proposal conceptual, three cases\' studies in logistic operators were done. The importance of the process of six sigma projects\' selection can be noticed and its alignment with the organizational strategy, as well as the validation of the systematization proposal.

Made available in DSpace on 2015-04-22T22:11:10Z (GMT). No. of bitstreams: 1 Dissertacao - Francisco Oliveira Brito.pdf: 3160975 bytes, checksum: 5f7ac8589cf0f9b2c4c2220d495e47cf (MD5) Previous issue date: 2008-07-04 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / The globalization process is demanding the food industry, especially non-alcoholic beverages, to become more competitive requiring reduction in cost and higher levels of productivity and quality. With the focus on competitiveness, an industry in Polo Industrial de Manaus - PIM has been developing management tools that integrate manufacturing and quality processes. This study examines the implementation of lean manufacturing philosophy and Six Sigma methodology in a non-alcoholic beverage company, aiming to increase the operational efficiency of its production processes. Based on bibliographical survey of the concepts, methods, procedures, quality tools, lean manufacturing, six sigma and assessment of process indicators (such as OEE Overall Equipment Efficiency) before and after implementation, is a proposed a roadmap for implementing the integration of the mentioned methodologies. The tools used in this study are: Six Sigma DMAIC (Define, Measure, Analyze, Improve and Control); Lean SMED (Single Minute Exchange Die); VSM (Value Stream Map); Kaizen; Just-in-Time and Kanban. After implementation all the steps of lean manufacturing philosophy and Six Sigma methodology, the results have showed a reduction of 73% in setup time for filler machine improving from 40 % to 64 % OEE. Finally, the poll shows that the application of Lean Philosophy with Six Sigma Methodology reduces waste and defects in the process, reflecting in productivity increase and financial profit. / Com o processo de globalização em curso, o mercado mundial para as indústrias de alimentos, em especial as de bebidas não alcoólicas se tornou ainda mais competitivo, exigindo a redução de custos e melhores níveis de produtividade e qualidade. Com o foco na competitividade uma empresa do setor de bebidas do Pólo Industrial de Manaus - PIM vem desenvolvendo ferramentas de gestão que integram a manufatura com a qualidade dos processos. Neste sentido, este estudo analisa a implementação da filosofia da Manufatura Enxuta com a metodologia Seis Sigma em uma empresa de grande porte do setor de bebidas não alcoólicas, visando o aumento da eficiência operacional de seus processos produtivos. Através de levantamento bibliográfico dos conceitos, métodos, procedimentos das ferramentas da qualidade, Manufatura Enxuta, Seis Sigma e avaliação de indicadores do processo antes e após a implementação numa empresa do setor de alimento é proposto um roteiro de aplicação da integração das mesmas. As metodologias utilizadas do Seis Sigma foram DMAIC (Definir, Medir, Analisar, Melhorar e Controlar), e da Manufatura Enxuta SMED (Single Minute Exchange Die), VSM (Mapeamento do Fluxo de Valor), Kaizen, Just-in-Time e Kanban. Após a implementação das etapas da filosofia da Manufatura Enxuta e da metodologia Seis Sigma os resultados mostram uma redução de 73% do setup da máquina enchedora de partes sólidas para empresa em estudo, passando de um OEE 40% para 64%. Finalmente, a pesquisa revela que a aplicação da filosofia enxuta aliada a metodologia Seis Sigma reduzem desperdícios e defeitos de processo, refletindo em melhorias e aumentando a produtividade e conseqüentemente o ganhos financeiros

A formação de redes colaborativas é uma importante forma das organizações estimularem a inovação, reduzirem custos e transferir conhecimentos. Uma forma particular de rede colaborativa, as redes auto-organizadas, demonstram grande capacidade de promover o aprendizado dos envolvidos, sistematizar o conhecimento e promover a inovação. Já os programas Seis Sigma, adotados por diversas organizações, possuem como objetivo principal a redução da variabilidade de um processo, resultando na redução de custos e melhoria da qualidade. A literatura sobre redes auto-organizadas pouco apresenta sobre a formação destas redes e a literatura sobre Seis Sigma é voltada a métodos estatísticos. Desta forma, o objetivo desta pesquisa é identificar os elementos para um modelo de referência baseado no programa Seis Sigma para a formação e gerência de redes de inovação auto-organizadas. Foram realizados cinco estudos de caso em diferentes organizações. Os programas Seis Sigma destas organizações foram modelos com o uso da metodologia Enterprise Knowledge Development (EKD). Com base na literatura estudada foram identificas as necessidades de mudanças que viabilizariam a formação de redes de inovação auto-organizadas. Como resultado tem-se os elementos para o modelo de referência para formação e gerência de redes de inovação auto-organizadas baseado no programa Seis Sigma. / The formation of collaborative networks is an important way for organizations to stimulate innovation, reduce costs and transfer knowledge. A particular form of collaborative network, the self-organized networks have shown great capability to promote the learning of those involved, systematize knowledge and lead to innovation. The Six Sigma programs, adopted by several organizations, have as main objective the process variability reduction, resulting in lower costs and quality improvement. The literature on self-organized networks presents little about the formation of these kind of networks and literature on Six Sigma is focused on statistical methods. Thus, the objective of this research is to identify the elements for a reference model based on the Six Sigma program for setting up and management of innovation selforganized networks. Five case studies were conducted in different organizations. The Six Sigma programs of these organizations were modeled using the Enterprise Knowledge Development (EKD) methodology. Based on the studied literature the needs for changes that enables the formation of innovation self-organized networks were identified. As a result there are the elements of the reference model for the formation and management of innovation self-organized networks based on the Six Sigma program.

La aplicación de la metodología TLS (Teoría de las restricciones “TOC” – Lean Manufacturing – Six Sigma) se realiza a una fábrica dedicada a la producción de grupos electrógenos, carrocerías para ómnibus; así como, a la prestación de servicios de reparación y mantenimiento en talleres especializados. La planta de grupos electrógenos se dedica al diseño y manufactura de generadores, tableros eléctricos y maquinaria industrial a base de motores diésel, permitiéndose lograr consolidación y prestigio en el mercado internacional, conservándose entre las 200 mayores empresas del Perú en los últimos 10 años, manteniendo sus proceso con certificado ISO 9001. Según indicadores financieros de los últimos años, el rubro de grupos electrógenos ha obtenido un mayor margen de utilidad bruta comparada a los otras rubros, 25% en promedio, motivo por el cual se debemos enfocarnos en mejorar los procesos de esta, para no malgastar recursos en costos de no-calidad, para de esta manera obtener mayores utilidades. Ahora, dentro de esta planta existen 3 líneas de ensamble bien definidas: Línea de menor potencia, Línea potencia media, Línea de mayor potencia; la cantidad de grupos electrógenos producidos en la Línea menor suma alrededor del 60%, representando una facturación superior al 35% de la planta; esta Línea de grupos electrógenos de menor potencia a su vez se divide internamente en: Línea de fabricación de metal/mecánica, Línea de fabricación de pintura, Línea de ensamble mecánico/Eléctrico, observando en el ensamble mecánico/eléctrico un bajísimo porcentaje de valor agregado en el tiempo de entrega, cerca del 20%, esto incidía en la entrega del producto terminando, tomándose más de 7 días en terminar de fabricar un grupo electrógeno, teniendo en cuenta un horario laboral de 9 horas, razón por el cual nuestro principal objetivo es incrementa este porcentaje. Aplicando la metodología TLS, partiendo con los pasos del TOC como solución global, empleando formatos DMAIC del Six Sigma y herramientas del Lean Manufacturing dentro de este, se rediseño y balanceo la línea de ensamble mecánico/eléctrico consiguiendo elevar el valor agregado del ensamble en un 80%, permitiendo entregar los grupos electrógenos en menos de 4 días, logrando obtener considerables ahorros y mayores oportunidades para la empresa, los cuales se evidencia en la evaluación económica. / Tesis

Improvisation is regarded as the most sublime element in the jíbaro folk music tradition of Puerto Rico. This tradition originated by the jíbaro, the simple rural farmer of Puerto Rico's heartland, involves the complicated art of improvising in décima, a ten-line poetic form, as well as improvisation of melodic lines played on the cuatro, a small guitar-like instrument. Since jíbaro improvisation is an art that is transmitted orally and involves a seemingly spontaneous act, it might seem odd to talk about a theory of improvisation within this style of music. My ethnographic research however has revealed that improvisation in jíbaro music is actually a highly structured performance practice and involves an informal theory that is based on the knowledge of archetypal patterns that generate and organize jíbaro improvisations.Recent theories of music which establish parallels between music, language, and cognition (Lerdhal and Jackendoff; Clarke; Gjerdingen) have lead me to believe that improvisation in jíbaro music is generated by the combination of archetypal patterns that create a musical syntax. These patterns are stored in minds of jíbaro performers as cognitive schemas. My study is also based on the work of Puerto Rican scholars Luis M. Alvarez and Angel Quintero who have identified African rhythmic patterns as the generative musical source in many styles of Puerto Rican folk music. By combining theories of music and ethnographic methods, this paper will provide a greater understanding of orally transmitted cultural expressions, which utilize improvisation, as well as give insight to the cognitive processes that shape this performance practice.

The research on Emotional Intelligence (EI) has advanced considerably over the past 20 years because of the construct’s scientific and practical relevance. However, in South Africa, a measurement instrument of EI that is valid, reliable, standardised, has a consistent factor structure, in a homogeneous working sample and that can be utilised for research and practical purposes is still elusive. EI plays a fundamental role in the quality of service rendered by nurses (Murphy & Janeke, 2009). According to Ogillska-Bulik (2005) the ability to manage one’s own emotions, while having the ability to identify others' emotions, is very important in the nursing environment. The Schutte Emotional Intelligence Scale (SEIS) has been found as a reliable brief scale for measuring trait EI (Schutte & Malouff, 1998). However, there are different results regarding the factor structure of the S. The first objective of this research study was to conceptualise EI and the factor structure of the SEIS through a literature review. Salovey and Mayer (1990) define EI as a mental ability pertaining to the relationship between emotion and cognition. Other researchers’ definition of EI states that EI is the ability to be conscious of one’s emotions, to evaluate and develop one’s emotions to assist thinking, to comprehend emotions and emotional information, and to manage emotions to sustain emotional and intellectual development in oneself (Bar-On, 2000; Goleman, 1998; Salovey & Mayer 1997). Murphy and Janeke (2009) state it is important that reliable and valid measures of EI must be used in the workplace. Numerous research has been done on the most appropriate, valid and reliable approach for the measurement of EI (Petrides & Furnham, 2000; Van Rooy & Viswesvaran, 2005). The SEIS is the leading brief scale for measuring EI (Petrides & Furnham, 2000). However, there are problems with its factor structures. To summarise: a) Schutte et al. (1998) report a unifactorial structure for the SEIS, b) Austin, Saklofske, Huang, and McKenny (2004) report a three-factor structure. c) Petrides and Furnham (2000); Ciarrochi, Chan, and Bajar (2001); Ciarrochi, Chan, Caputi, and Roberts (2001) and Saklofske, Austin, and Minski (2003) report a four-factor structure. d) Jonker and Vosloo (2009) reported a six-factor structure. The second objective of this study was to investigate the factor structure of the 41-item version of the Schutte Emotional Intelligence Scale within a South African nursing environment by means of a confirmatory factor analysis. A quantitative research design was used in this study. A cross-sectional survey design was used for this study. An availability non-probability sample (N = 290) was taken from hospitals in the Gauteng and North-West Provinces of South Africa. The Schutte Emotional Intelligence Scale was applied as measuring scale. An exploratory factor analysis (principal component analysis) was performed on the data. The data did not fit a unifactor, two-factor or three-factor model based on the model of Austin, Saklofske, Huang, and McKenney (2004). The data fitted the original model of Emotional Intelligence of Mayer and Salovey (1990), best explaining 58.52% of the variance. The results supported a five-factor structure of the Schutte Emotional Intelligence Scale. The five factors were named: Emotion Utilisation; Emotion Management; Emotion Awareness; Emotion Perceiving and Emotion Integration. Recommendations were made for future research. / Thesis (MCom (Industrial Psychology))--North-West University, Potchefstroom Campus, 2013

The research on Emotional Intelligence (EI) has advanced considerably over the past 20 years because of the construct’s scientific and practical relevance. However, in South Africa, a measurement instrument of EI that is valid, reliable, standardised, has a consistent factor structure, in a homogeneous working sample and that can be utilised for research and practical purposes is still elusive. EI plays a fundamental role in the quality of service rendered by nurses (Murphy & Janeke, 2009). According to Ogillska-Bulik (2005) the ability to manage one’s own emotions, while having the ability to identify others' emotions, is very important in the nursing environment. The Schutte Emotional Intelligence Scale (SEIS) has been found as a reliable brief scale for measuring trait EI (Schutte & Malouff, 1998). However, there are different results regarding the factor structure of the S. The first objective of this research study was to conceptualise EI and the factor structure of the SEIS through a literature review. Salovey and Mayer (1990) define EI as a mental ability pertaining to the relationship between emotion and cognition. Other researchers’ definition of EI states that EI is the ability to be conscious of one’s emotions, to evaluate and develop one’s emotions to assist thinking, to comprehend emotions and emotional information, and to manage emotions to sustain emotional and intellectual development in oneself (Bar-On, 2000; Goleman, 1998; Salovey & Mayer 1997). Murphy and Janeke (2009) state it is important that reliable and valid measures of EI must be used in the workplace. Numerous research has been done on the most appropriate, valid and reliable approach for the measurement of EI (Petrides & Furnham, 2000; Van Rooy & Viswesvaran, 2005). The SEIS is the leading brief scale for measuring EI (Petrides & Furnham, 2000). However, there are problems with its factor structures. To summarise: a) Schutte et al. (1998) report a unifactorial structure for the SEIS, b) Austin, Saklofske, Huang, and McKenny (2004) report a three-factor structure. c) Petrides and Furnham (2000); Ciarrochi, Chan, and Bajar (2001); Ciarrochi, Chan, Caputi, and Roberts (2001) and Saklofske, Austin, and Minski (2003) report a four-factor structure. d) Jonker and Vosloo (2009) reported a six-factor structure. The second objective of this study was to investigate the factor structure of the 41-item version of the Schutte Emotional Intelligence Scale within a South African nursing environment by means of a confirmatory factor analysis. A quantitative research design was used in this study. A cross-sectional survey design was used for this study. An availability non-probability sample (N = 290) was taken from hospitals in the Gauteng and North-West Provinces of South Africa. The Schutte Emotional Intelligence Scale was applied as measuring scale. An exploratory factor analysis (principal component analysis) was performed on the data. The data did not fit a unifactor, two-factor or three-factor model based on the model of Austin, Saklofske, Huang, and McKenney (2004). The data fitted the original model of Emotional Intelligence of Mayer and Salovey (1990), best explaining 58.52% of the variance. The results supported a five-factor structure of the Schutte Emotional Intelligence Scale. The five factors were named: Emotion Utilisation; Emotion Management; Emotion Awareness; Emotion Perceiving and Emotion Integration. Recommendations were made for future research. / Thesis (MCom (Industrial Psychology))--North-West University, Potchefstroom Campus, 2013

Dissertação (mestrado) - Universidade Federal de Santa Catarina, Centro Tecnológico, Programa de Pós-Graduação em Engenharia Mecânica / Made available in DSpace on 2012-10-26T01:49:39Z (GMT). No. of bitstreams: 1 301944.pdf: 2681701 bytes, checksum: 4879de1233efa60db736b856781a0e0e (MD5) / O mercado mundial está cada vez mais competitivo, neste panorama as empresas objetivam reduzir custo, aumentar produtividade e qualidade, reduzir tempo de entrega ao cliente final, entre outras melhorias no sistema produtivo. Assim sendo, as empresas estão buscando adaptar seus sistemas de produção para conciliar as novas exigências do mercado, com aumento de eficiência nas suas operações através da implementação de boas práticas largamente conhecidas, como Mentalidade Enxuta e Seis Sigma. Esta dissertação refere-se a aplicação das ferramentas, princípios e conceitos da metodologia Seis Sigma, com o objetivo de reduzir falhas do sistema produtivo através da execução do ciclo DMAIC (Define, Measure, Analyse, Improve, Control). O principal objetivo da dissertação foi aplicar o método DMAIC para reduzir falha em sistema produtivo. A aplicação do método DMAIC no processo de pintura de uma linha de montagem de ônibus, resultou em uma redução de 65% do retrabalho no sistema produtivo escolhido. Em vista disso, a aplicação do método foi considerado um sucesso e muito positivo, abrindo caminho para multiplicação da aplicação do método no ambiente da empresa. / The world market is increasingly competitive, by this panorama companies aim to reduce cost, increase productivity and quality, reduce delivery time to the customer, among other improvements in the production system. Therefore, companies are seeking to adapt their production systems to accommodate the new market demands, increasing efficiency in their operations by implementing best practice widely known like Lean Thinking and Six Sigma. This paper refers to the application of tools, principles and concepts of Six Sigma methodology in order to reduce failures in production system through the implementation of DMAIC cycle (Define, Measure, Analyse, Improve, Control). The main aim of this work was to apply the DMAIC method to reduce failures in production system. The application of DMAIC method in painting process of a bus assembly line, resulted in a rework reduction of 65% in the production system chosen. As a result, the method was considered a success and very positive, paving the way for the multiplication of the method in the enterprise environment.

Este trabalho oferece um estudo das configurações intervalares contidas no grupo de peças para piano intitulado Seis Pequenos Quadros (1981) de Bruno Kiefer (1923- 1987). A análise toma como referencial teórico a obra Introduction to Post-Tonal Theory de Joseph Straus, a qual elucida a teoria dos conjuntos. Objetivou-se encontrar padrões que fornecem coerência ao discurso das peças isoladamente e como um todo. Para tanto, além da análise de conjuntos, fez-se necessário o levantamento de características estruturais, temporais e de textura. Todos estes parâmetros, os quais contribuem para um equilíbrio entre unidade e diversidade no discurso desta coleção de peças, foram investigados a partir dos gestos musicais característicos do estilo de Kiefer.