The problem of this study was to survey the perceived effectiveness of a human relations training program for a select group of Public Safety Officers at the Dallas/Fort Worth Airport. In relation to this select group of Public Safety Officers, the purposes of the study were as follows: (1) to describe the selection procedures, (2) to provide a general overview of the procedures involved in a thirteen-week police training program, (3) to describe the human relations training aspects of the thirteen-week police training program, (4) to describe the public safety officer trainees in terms of their performance on various criteria measurements, (5) to assess and describe the personality characteristics of the Public Safety Officer trainees, and (6) to determine the Public Safety Officers' perceptions of, and reactions to, the human relations training aspects of the thirteen-week police training program.

Neste trabalho, a instituição prisional é analisada a partir dos pontos de vista de dez mulheres que trabalham como agentes de segurança penitenciária em diferentes cidades do Estado de São Paulo. A pesquisa, realizada entre os anos de 2010 e 2012, se baseou em trajetórias profissionais narradas por essas mulheres, a partir das quais se buscou compreender os impactos do trabalho no cárcere em suas vidas. Constatou-se que a instituição prisional é compreendida por tais mulheres como um lugar de embates, em que o pensamento institucional molda as experiências individuais ao mesmo tempo em que é modificado por elas. As biografias das guardas definem as escolhas que farão frente às regras estipuladas pela instituição, podendo tanto modificar aspectos da estrutura prisional quanto reafirmá-los, sendo suas identidades profissionais construídas a partir desta relação. As narrativas coletadas trazem à tona tanto questões relacionadas à vivência institucional quanto à experiência individual frente ao enclausuramento do outro. A dor e a violência presentes no sistema prisional são elaboradas a partir de um tipo específico de linguagem em que relações de alteridade tornam-se centrais. A pesquisa também contou com uma discussão sobre os limites e as possibilidades do texto etnográfico a partir de uma aproximação com formas literárias de narrar a experiência. / This paper presents an analysis of prisons from the perspective of ten female prison security officers. In order to understand the impact of working in a prison facility on the lives of female prison guards, an analysis was made of the professional careers of these women, with a focus on the narratives crafted around their experience in prisons. Prisons are, therefore, regarded by these women as a locus of conflicting forces, in which institutional thinking both shapes and is shaped by personal experiences. The personal lives of prison guards affect the choices that these women make when dealing with institutional rules. And from an institutional standpoint, these choices may promote either change or compliance with prison structures. In fact, the professional identity of female prison guards is formed as these choices are made. The narratives that were gathered in this study focus on the professional stories of these women. These narratives raise issues around both their institutional and personal experiences when dealing with people held in confinement. Pain and violence, inherent to prison systems, are processed through a specific type of language. In this process, the experience of the Other is crucial. Based on the narratives constructed by female prison guards, this study also presents a discussion on the limits and possibilities of ethnographic in an approximation to literary forms of narrating experience.

Neste trabalho, a instituição prisional é analisada a partir dos pontos de vista de dez mulheres que trabalham como agentes de segurança penitenciária em diferentes cidades do Estado de São Paulo. A pesquisa, realizada entre os anos de 2010 e 2012, se baseou em trajetórias profissionais narradas por essas mulheres, a partir das quais se buscou compreender os impactos do trabalho no cárcere em suas vidas. Constatou-se que a instituição prisional é compreendida por tais mulheres como um lugar de embates, em que o pensamento institucional molda as experiências individuais ao mesmo tempo em que é modificado por elas. As biografias das guardas definem as escolhas que farão frente às regras estipuladas pela instituição, podendo tanto modificar aspectos da estrutura prisional quanto reafirmá-los, sendo suas identidades profissionais construídas a partir desta relação. As narrativas coletadas trazem à tona tanto questões relacionadas à vivência institucional quanto à experiência individual frente ao enclausuramento do outro. A dor e a violência presentes no sistema prisional são elaboradas a partir de um tipo específico de linguagem em que relações de alteridade tornam-se centrais. A pesquisa também contou com uma discussão sobre os limites e as possibilidades do texto etnográfico a partir de uma aproximação com formas literárias de narrar a experiência. / This paper presents an analysis of prisons from the perspective of ten female prison security officers. In order to understand the impact of working in a prison facility on the lives of female prison guards, an analysis was made of the professional careers of these women, with a focus on the narratives crafted around their experience in prisons. Prisons are, therefore, regarded by these women as a locus of conflicting forces, in which institutional thinking both shapes and is shaped by personal experiences. The personal lives of prison guards affect the choices that these women make when dealing with institutional rules. And from an institutional standpoint, these choices may promote either change or compliance with prison structures. In fact, the professional identity of female prison guards is formed as these choices are made. The narratives that were gathered in this study focus on the professional stories of these women. These narratives raise issues around both their institutional and personal experiences when dealing with people held in confinement. Pain and violence, inherent to prison systems, are processed through a specific type of language. In this process, the experience of the Other is crucial. Based on the narratives constructed by female prison guards, this study also presents a discussion on the limits and possibilities of ethnographic in an approximation to literary forms of narrating experience.

Syfte: Ett problem som konstaterats är att rekrytera och behålla skyddsombud inom byggbranschen. Bristen på frivilliga och engagerade skyddsombud kan bidra till lägre säkerhet på byggarbetsplatser. Syftet är att undersöka hur skyddsombuden upplever sin arbetssituation i dagsläget, samt att utreda vad som kan förändras för att situationen ska bli bättre.  Målet med examensarbetet är att ta reda på vad som kan förändras för att fler ska vilja vara skyddsombud. Detta undersöks genom huvudfrågeställningen: Varför vill inte fler vara skyddsombud? Huvudfrågan bryts ned och besvaras genom två delfrågeställningar: Vilka nackdelar finns i rollen som skyddsombud?  Vad behöver förändras för att situationen ska bli bättre?  Metod: För att nå målet genomförs en fallstudie. Fallet är Skanska Hus region väst och begränsas till yrkesgruppen skyddsombud. Intervjuer och enkäter används som undersökningsmetoder, vilka utformas kvalitativt. Intervjuer genomförs med huvudskyddsombud. Huvudskyddsombuden har en bred bild av situationen då de har kontakt med samtliga arbetsplatser inom sitt distrikt. Enkäter skickas ut till alla lokala skyddsombud i regionen, detta för att få en bred svarsfrekvens. Resultat: En stor anledning till de nuvarande skyddsombudens bristande engagemang är att de inte får gehör, vilket gör att de känner sig ensamma. Det finns inte acceptans för att säkerhetsarbete tar tid och skyddsombuden får dåligt samvete när de tvingas lämna sin arbetskollega för detta.  För att förbättra situationen måste skyddsombuden få mer gehör. Säkerhetsförståelse och acceptans för säkerhetsarbete måste ökas bland alla på arbetsplatsen. Skyddsombuden behöver känna att de kan och tillåts påverka projektet. Konsekvenser: För att lösa problemet måste situationen för de som är skyddsombud förbättras. Om de nuvarande skyddsombuden är nöjda så kommer de sprida en positiv bild vidare till sina medarbetare, de potentiella nya skyddsombuden. Skyddsombudens situation kan förbättras genom följande punkter:  Skyddsombuden måste få mer gehör från övriga på arbetsplatsen. Skyddsombuden ska med fördel ligga utanför projektets tidplan. Skyddsombuden bör involveras i ett tidigare skede av projektet. Begränsningar: Examensarbetet har avgränsats till att enbart undersöka skyddsombudets roll utifrån deras eget perspektiv. Med tanke på arbetets omfattning har övriga rollers uppfattning om skyddsombuden utelämnats från undersökningen. Undersökningen har inte heller fokuserat på att undersöka hur förbättringar kan genomföras. / Purpose: A stated problem in the construction industry is to recruit and keep safety officers. The lack of willing and engaged safety officers could result in lower safety at construction sites. The purpose of this report is to examine how the safety officers are currently experiencing their work environment and examine what can be changed to improve the situation.  The aim of this thesis is to find out what can be improved for more people to want to be a safety officer. This is examined by the main question: Why do not more people want to be a safety officer? The main question is answered by two sub-questions: Which difficulties exists in the role as a safety officer?  What changes needs to be done to improve the situation? Method: To reach the aim of the report a case study was performed. The case is Skanska Hus Väst and is limited to the profession safety officers. The method of investigation is interviews and questionnaires, which are qualitatively conducted. The interviews are conducted with the chief safety officers. The chief safety officers can see the broad picture of the situation since they continuously keep contact with all the construction sites in their district. The questionnaires are sent to all the local safety officers in all the districts in the entire region.  Findings: One reason for the lack of engaged safety officers is that they do not receive the necessary respect and response from their coworkers. It makes them feel alone. There is no acceptance for safety work and the time that is needed, which give the safety officers a bad conscience when they are forced to leave their work partner. To improve the situation the safety officer’s must receive more respect from their coworkers. Knowledge and acceptance concerning safety must be improved among all workers on the construction site. The safety officers need to feel that they can, and are allowed to, influence the project.  Implications: To solve the problem the current safety officer’s situation must be improved. If the existing safety officers are pleased they will give a positive picture of the role to their coworkers, the potential new safety officers. The safety officers’ situation can be improved by the points that follows: The safety officers must receive more respect from others in the construction site.  The safety officers should advantageously be placed separate from the time plan of the project. The safety officers should be involved in an earlier stage of the project.  Limitations: The report has been limited to only examining the role of the safety officer and their own perspective. The views of safety officers from the perspective of other roles at the construction site has been omitted from the thesis. The report does not investigate how to perform the changes.