<p>The aim of this study is to illustrate, and analyze how social workers are able to more effectively pursue operative possibilities within their own particular organizations. The main question concerning this issue is: How are social workers, working within the same district organization able to realise any potential for co-operation with other social workers, in different locales and units, yet working within the same organization? Following on from this question, further issues arise such as: 1. How do the varying demands of the clients affect the workload of the social worker? 2. How does the organization facilitate or hinder co-operation between social workers? 3. How does the workload, staff turnover and delegation influence on the co-operation between social workers? To attempt to answer to the above set of questions a qualitative method was employed. A group interview was conducted bringing together a group of five social workers working within the same district administration of the city of Stockholm. The outcome of the interview has been examined using a theoretical framework based on organization theory, symbolic interactionism and social constructivism; all applied in accordance with post-modern research principles. The main result shows that the organization both hinders and facilitate co-operation through work load, staff turnover and delegation. The outcome of this particular study is associated to results of previous research within the same research field.</p>

The aim of this study is to illustrate, and analyze how social workers are able to more effectively pursue operative possibilities within their own particular organizations. The main question concerning this issue is: How are social workers, working within the same district organization able to realise any potential for co-operation with other social workers, in different locales and units, yet working within the same organization? Following on from this question, further issues arise such as: 1. How do the varying demands of the clients affect the workload of the social worker? 2. How does the organization facilitate or hinder co-operation between social workers? 3. How does the workload, staff turnover and delegation influence on the co-operation between social workers? To attempt to answer to the above set of questions a qualitative method was employed. A group interview was conducted bringing together a group of five social workers working within the same district administration of the city of Stockholm. The outcome of the interview has been examined using a theoretical framework based on organization theory, symbolic interactionism and social constructivism; all applied in accordance with post-modern research principles. The main result shows that the organization both hinders and facilitate co-operation through work load, staff turnover and delegation. The outcome of this particular study is associated to results of previous research within the same research field.

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The aim of this study was to gain a better understanding of resource schools 1 as a human services organization and institution, based on teachers and principals’ perspectives. The purpose of resource schools is to provide the students tools and resources to enable them to return to the regular school within two years. The study also aims to examine more closely how this objective applies to the studied resource schools in the studied municipality, as well as highlighting the success factors and barriers that exist to achieve the goal. Previous studies show that this kind of differential practice tends to become a permanent solution. The categorization of the children concerned may also affect their future negatively. Four interviews were conducted with six teachers and principals at three of the municipalities’ four resource schools. The results shows that teachers and principals are defending resource school as an institution because they fulfill a need that regular schools do not. Staff expertise and pedagogical design are described as success factors. The study also shows that the objective to return to regular school rarely is reached. The barriers described include lack of collaboration between the resource schools and regular schools and their inability to adapt the working environment for the target group of students. Teachers and principals can also be seen as barriers as explained by neo-institutional organization theory

Thesis (Ph. D.)--University of California, Irvine, 1994. / Includes bibliographical references (leaves 85-96).

This master thesis introduces a form of volunteering which is not well known to the public, so-called puppy raising of guide dogs for the visually impaired. This phenomenon is introduced on the background of a comparison of two civil society service organizations, one based in the Czech Republic and the other in the United States of America. These organizations both come from a different type of civil society but have many similarities as well. At the end of this thesis, the results found through qualitative research are presented, where these data were gained through interviews, documents, but also by participatory observation directly in the respective organizations.

Problem definition: In service organizations, front-line employees are considered to be the primary element when providing the organization’s services as they interact directly with customers and influence their perception of service quality. In other words, if the front-line employees are satisfied they will deliver the organization’s services in the best way which will directly lead to customer satisfaction. So it is worth studying how the service organizations use internal marketing tools towards their front-line employees in order to achieve their satisfaction.     Purpose of the Research: The purpose of this thesis is to describe and analyze the human resources practices aimed at front-line employee’s satisfaction that is related to internal marketing at SEB and to show how using the various methods implemented by SEB has took the organization to the position as of now.   Research Questions: How the Internal marketing elements are practiced by human resources at SEB bank in order to achieve front-line employee´s satisfaction?   Methods: In order to fulfil the purpose of dissertation the primary and secondary data has been analyzed based on the theoretical concepts. The theoretical concepts are based on academic data from books and scientific articles. The empirical data consists of both primary and secondary data. The primary data has been collected by conducting two interviews, one with the manager from human resource department at SEB and another with a front-line employee. The secondary data were collected from SEB’s webpage.    Conclusion: This study explores the potential effect the organization can have on the services due to the workings of the front-line employees. It can be concluded from the theoretical and empirical analysis that SEB’s management sees internal marketing practices (such as empowering, motivations and rewarding, job security and training) as a fundamental approaches to achieve their front-line employee’s satisfaction. SEB considers its employees as the most vital asset that can create and achieve its customer’s satisfaction, which has led to its immense growth.

The purpose of this qualitative study is to understand how the professions within the human service organization experience and describe inter-professional collaboration. The questions that the study discusses is the negative versus positive aspects that inter-professional collaboration entails and what conditions that are necessary for such cooperation to work.   The results are analysed with the help of Blumers (1969) theory of symbolic interactionism and Goffmans (2014) theory of team and appearance. The empirical material for the study is collected from semi-structured interviews with eight informants: two counsellors from the neuropsychiatric unit, two counsellors from kids and youth psychiatry, one counsellor and one sexologist from the youth clinic and three school nurses from different schools. The studies informants find that the inter-professional collaboration is crucial for the care that is provided for the patients. The informants believe that the consequences of non-cooperation would be longer treatments, misconceptions among the professionals and reduced overall visibility of patients' needs. The difficulties that the studies informants find with the cooperation are mainly the cooperation between different organizations. The difficulties include the different routines, loyalties, laws and objectives that organizations have. The conditions that the studies informants think is needed for a working inter-professional collaboration are effective communication, knowledge about each others professions, the staff’s willingness to cooperate and to increase learning about inter-professional collaboration.

A atuação das Equipes de Saúde na Atenção Primária em Saúde, estruturam suas ações à população disponibilizando como ferramentas de trabalho o Matriciamento e o Projeto Terapêutico Singular (PTS), para melhorar a produção do cuidado através de uma relação horizontalizada, compartilhada e colaborativa. Este estudo tem como objetivo identificar os pontos facilitadores e limitantes do processo de trabalho entre as equipes da Estratégia Saúde da Família (ESF) e do Núcleo de Apoio a Saúde das Famílias (NASF) em duas Unidades Básicas de Saúde (UBS) pertencentes à Atenção Primaria à Saúde - APS Santa Marcelina, na região da zona Leste de São Paulo e comparar as diferenças na forma e organização de trabalho entre as equipes. Trata-se de um estudo qualitativo cujos dados foram coletados através de grupos focais e entrevistas individuais, e foram analisados e apresentados pela técnica de analise de conteúdo de Bardin que permitiu observar as características pessoais para o trabalho como: afinidade, conhecimento técnico, compartilhamento do trabalho, confiança e confiabilidade, convivência pessoal e profissional, disponibilidade, perfil individual/ envolvimento e participação / interesse, valorização e vínculo, quanto às características estruturais para o trabalho como atualização, estrutura de trabalho, interação, organização do trabalho, trabalho em equipe e absenteísmo, que representam as diferenças, as facilidades ou as limitações do trabalho dentro do contexto do trabalho em equipe. Assim sendo, foi possível concluir que a presença fixa do NASF na Unidade facilita a prática do trabalho compartilhado entre as equipes tanto nas características pessoais como estruturais de trabalho, na perspectiva da transdisciplinariedade de saberes e da integralidade do cuidado em saúde. / The work of the Health Teams in Primary Health Care, structure their actions to the population making available as work tools the \"Specialist Orientation\" and the Singular Therapeutic Project (STP), to improve the production of care through a horizontal relationship, shared and collaborative. This study aims to identify the facilitating and limiting points of the work process between the Family Health Strategy (FHS) and the Family Health Support Center (FHSC) teams in two Basic Health Units (BHU) belonging to Attention Primary Health Care - (APHC) Santa Marcelina, in the eastern region of São Paulo and compare the differences in the form and work organization among the teams. This was a qualitative study whose data were collected through focus groups and individual interviews, and were analyzed and presented by the Bardin content analysis technique that allowed observing the personal characteristics for the work such as: affinity, technical knowledge, work, trust and reliability, personal and professional coexistence, availability, individual profile / involvement and participation / concern, valuation and bonding, as well as the structural characteristics for work such as updating, work structure, interaction, work organization, teamwork and absenteeism, which represent the differences, facilities or limitations of work within the context of teamwork. So it was possible to conclude that the fixed presence of the FHSC in the Unit facilitates the practice of the work shared among the teams in both the personal and structural characteristics of work, in the perspective of the transdisciplinarity of knowledge and the integrality of health care.

Background Physical distance has in previous studies shown to affect leadership management since it has a negative influence on, for example, the exchange of information and the possibility to review achievements. The fast technology development has neutralized these effects to some extent as well as the possibility to be reachable virtually. The target of this study is a service organization which has managers and coworkers spread in multiple cities in the country. The organization has therefore had an interest of exploring how the geographical distance affects the leadership and its implications on the efficiency. Purpose The purpose of the study is to explore how the geographical distance affects the leadership in the organization based on communication, appraisal, support and motivation and also organizational participation. Furthermore, the purpose is also to highlight the strengths and challenges that the organization faces due to the above mentioned factors and finally present concrete suggestions of improvements. Execution A qualitative case study, consisting of 25 interviews with both managers and coworkers, has been executed. The interview guide used was based on the theoretical framework and the approach was therefore deductive. Result and conclusions The study shows that frequent communication exists today between managers and coworkers although there is a need to improve its regularity. Physical meetings are quite rare but that does not affect the operational workday for the coworkers. There is therefore a need to strengthen the personal relationship and also the exchange of experience between the coworkers. The study has also shown that the appraisal process is perceived positively by the respondents but there is a need to increase the number of follow ups and enhance the long term connection since that will strengthen the purpose and increase the possibilities for implementing the change. Both managers and coworkers request more feedback since it today is given on an irregular basis. The respondents consider both the goal converging in the organization and the degree of decentralization to be working well today. Lastly the study shows that many good solutions exist within the organization but in order to share these, effective communication channels are needed. / Bakgrund Fysisk distans har i tidigare studier visats försvåra ledarskapsarbetet då det har en negativ inverkan på exempelvis informationsutbyte och möjligheten att bedöma prestationer. Den snabba teknikutvecklingen har dock kunnat neutralisera dessa effekter till en viss grad, liksom möjligheten att vara tillgänglig virtuellt. Studieobjektet är en serviceorganisation med chefer och medarbetare spridda över ett flertal orter i landet. Organisationen har därför haft ett intresse av att undersöka hur den geografiska distansen påverkar ledarskapet och vilka implikationer detta medför på effektiviteten. Syfte Utifrån bakgrunden är studiens syfte därmed att undersöka hur den geografiska distansen påverkar ledarskapet inom organisationen med utgångspunkt i kommunikation, utvecklingssamtal, stöd och motivation samt organisationsdelaktighet. Detta för att lyfta fram de styrkor och utmaningar som finns inom organisationen vad gäller dessa samt hur de kan bemötas för att slutligen ge konkreta förbättringsförslag. Genomförande En kvalitativ fallstudie, bestående av 25 stycken intervjuer med både chefer och medarbetare inom organisationen, har genomförts. Angreppssättet för studien var deduktivt då den teoretiska referensramen legat till grund för framtagningen av intervjuguiden. Resultat och slutsatser Studien visar att frekvent kommunikation mellan chefer och medarbetare förekommer idag men det krävs mer regelbundenhet då den idag är händelsestyrd. Fysiska träffar sker mer sällan men detta påverkar inte medarbetarnas operativa vardag. Det finns däremot ett behov av att stärka relationer på det personliga planet och öka erfarenhetsutbytet mellan medarbetarna. Studien visar även att utvecklingssamtalsprocessen uppfattas på ett positivt sätt av respondenterna men det krävs fler uppföljningstillfällen och tydligare långsiktig koppling för att stärka syfte och öka möjligheterna till förändringsgenomförande. Både chefer och medarbetare efterfrågar mer feedback då det idag sker på mer oregelbunden basis. Respondenterna anser att det finns målkonvergering inom organisationen och att graden av decentralisering fungerar bra. Slutligen visar studien att det idag finns många bra exempel på lösningar inom organisationen men för att denna kunskap ska kunna överföras till andra i samma sits krävs effektiva kommunikationskanaler.