O presente estudo visa a identificar os fatores institucionais que influenciaram a adoção de um Centro de Serviços Compartilhados em uma unidade organizacional de uma empresa brasileira pertencente ao setor de tabaco, tendendo a inibir, favorecer ou condicionar sua implementação. Tendo como elementos metodológicos predominantes a abordagem descritiva, qualitativa e o estudo de caso, a presente pesquisa busca embasamento teórico nas concepções da Nova Sociologia Institucional e na literatura disponível sobre serviços compartilhados a fim de averiguar os tipos de motivações predominantes para a adoção do CSC, sejam elas relacionadas à procura por eficiência ou legitimidade. Este trabalho também objetiva identificar os tipos de pressões institucionais presentes e predominantes na ocasião da adoção do CSC, verificar a presença ou não de decoupling e investigar se esses fatores inibem, favorecem ou, de alguma forma, condicionam a implementação do CSC. Os resultados demonstram que a busca por legitimidade é a motivação predominante na primeira fase de transição ao CSC, sendo que, na segunda fase, destaca-se a exigência de eficiência. Predominam as pressões institucionais miméticas na ocasião da adoção e as pressões coercitivas são interpretadas de forma positiva pelos gestores e colaboradores; não há decoupling; e, por fim, os achados demonstram que tais fatores favorecem a implementação do CSC. / This study aims to identify the institutional factors influencing the adoption of a Shared Services Center in an organizational unit of a Brazilian company belonging to the tobacco industry, which tended to inhibit, promote or constrain its implementation. With the methodological elements prevailing the descriptive and qualitative approach and the case study, this research seeks theoretical foundation in the concepts of the New Institutional Sociology and in the available literature on shared services in order to investigate the predominant types of motivations for the adoption of the SSC, whether related to the search for efficiency or legitimacy. This study also intends to identify the types of prevailing institutional pressures at the time of adoption of the SSC, verify the presence or absence of decoupling and investigate whether these factors inhibit, promote or somehow condition the implementation of SSC. The results demonstrate that the search for legitimacy is the predominant reason in the first stage of transition to the shared services model, while in the second one, it stands out the requirement of efficiency. Mimetic institutional pressures are prevalent at the time of adoption and coercive pressures are interpreted positively by managers and employees; there is not decoupling; and finally, the findings demonstrate that such factors favor the implementation of the SSC.

p. 1-128 / Submitted by Santiago Fabio (fabio.ssantiago@hotmail.com) on 2013-03-19T18:43:04Z No. of bitstreams: 1 55555.pdf: 1538006 bytes, checksum: 8630ed22135889b5014e56a8ac8e7aaa (MD5) / Approved for entry into archive by Tatiana Lima(tatianasl@ufba.br) on 2013-04-09T18:26:02Z (GMT) No. of bitstreams: 1 55555.pdf: 1538006 bytes, checksum: 8630ed22135889b5014e56a8ac8e7aaa (MD5) / Made available in DSpace on 2013-04-09T18:26:03Z (GMT). No. of bitstreams: 1 55555.pdf: 1538006 bytes, checksum: 8630ed22135889b5014e56a8ac8e7aaa (MD5) Previous issue date: 2005 / A implantação e expansão dos “serviços compartilhados” ocupam lugar de destaque na atual estratégia de muitas empresas, o que demonstra o valor e o sucesso de um modelo organizacional que apresenta como principais resultados a redução dos custos e a melhoria da qualidade dos serviços. Essa dissertação tem o objetivo de investigar esse modelo organizacional, também conhecido como “shared services”, e os principais tipos de estrutura organizacional das empresas que adotam esse compartilhamento. Além disso, pretende estudar os principais motivos que levam as empresas a adotar a estruturação de serviços compartilhados. Também são objetos de estudo os benefícios e oportunidades decorrentes do compartilhamento de serviços em organizações à luz de três conceitos disseminados no ambiente empresarial: economia de custos da transação, cadeia de valor, e economia de escala. São ainda levantados os problemas e as desvantagens do compartilhamento de serviços. / Salvador

Made available in DSpace on 2016-08-03T12:29:37Z (GMT). No. of bitstreams: 1 Moises Lemes da Silveira.pdf: 3078244 bytes, checksum: f1d4cb5daecb7dadb0ba94f94cb58b1a (MD5) Previous issue date: 2012-06-29 / The aim of this thesis was to first identify trends in communication processes and in organizational management institutional models existing in Methodist higher education institutions located in Brazil, seeking to find similarities and differences between communication processes arising from the implementation of the new structure adopted for the network management of the Methodist Education and its Shared Services Center. Then a Policy and Communication Guidelines model was proposed, bringing together the main activities related to the business communication processes that were identified during the preparation of this thesis. The methodology used was qualitative research, because it was the research method that best adapted to the proposed problem. To set the type of study, first there was an exploratory research through interviews with six managers of the referred network, and five managers who respond for the communication and marketing areas, using to this end, questionnaires containing both structured and unstructured questions. From the results obtained in the research, Human Resources, Information and Technology and Communication and Marketing department s activities were analyzed, to identify the contribution of each in the institutional communication processes consolidation. It was concluded that the model of policies and communication guidelines proposed in this paper, may allow both the Methodist Education Network and other higher education institutions to set the boundaries of their actions in objective procedures and criteria considered essential for enterprise management. / O objetivo desta tese foi, primeiramente, identificar as tendências nos processos de Comunicação Institucional e nos modelos de gestão organizacional existentes nas Instituições Metodistas de Ensino Superior localizadas no Brasil, buscando averiguar similaridades e diferenças entre os processos de comunicação decorrentes da implantação da nova estrutura adotada para a gestão da Rede Metodista de Educação e da sua Central de Serviços Compartilhados. Em seguida, propôs-se um modelo de políticas e de diretrizes de comunicação, reunindo as principais atividades relacionadas aos processos de Comunicação Empresarial que foram identificados no decorrer da elaboração desta tese. Como metodologia, utilizou-se da pesquisa qualitativa, pelo fato de ser o método de investigação que melhor se adaptou ao problema proposto. Para definir o tipo de estudo, realizou-se, inicialmente, uma pesquisa exploratória por intermédio de entrevistas feitas com seis executivos da referida Rede, além de cinco gestores que respondem pelas áreas de comunicação e marketing, utilizando-se, para tanto, de questionários contendo perguntas estruturadas e não estruturadas. A partir dos resultados obtidos nas pesquisas, foram analisadas as atividades desenvolvidas pelos departamentos de Recursos Humanos, Tecnologia e Informação e Comunicação e Marketing, para identificar a contribuição de cada um deles na consolidação dos processos de Comunicação Institucional. Concluiu-se que o modelo de diretrizes e políticas de comunicação proposto neste trabalho poderá permitir que tanto a Rede Metodista de Educação como outras instituições de ensino superior balizem suas ações em procedimentos e critérios objetivos, considerados fundamentais para a gestão empresarial.

O presente estudo visa a identificar os fatores institucionais que influenciaram a adoção de um Centro de Serviços Compartilhados em uma unidade organizacional de uma empresa brasileira pertencente ao setor de tabaco, tendendo a inibir, favorecer ou condicionar sua implementação. Tendo como elementos metodológicos predominantes a abordagem descritiva, qualitativa e o estudo de caso, a presente pesquisa busca embasamento teórico nas concepções da Nova Sociologia Institucional e na literatura disponível sobre serviços compartilhados a fim de averiguar os tipos de motivações predominantes para a adoção do CSC, sejam elas relacionadas à procura por eficiência ou legitimidade. Este trabalho também objetiva identificar os tipos de pressões institucionais presentes e predominantes na ocasião da adoção do CSC, verificar a presença ou não de decoupling e investigar se esses fatores inibem, favorecem ou, de alguma forma, condicionam a implementação do CSC. Os resultados demonstram que a busca por legitimidade é a motivação predominante na primeira fase de transição ao CSC, sendo que, na segunda fase, destaca-se a exigência de eficiência. Predominam as pressões institucionais miméticas na ocasião da adoção e as pressões coercitivas são interpretadas de forma positiva pelos gestores e colaboradores; não há decoupling; e, por fim, os achados demonstram que tais fatores favorecem a implementação do CSC. / This study aims to identify the institutional factors influencing the adoption of a Shared Services Center in an organizational unit of a Brazilian company belonging to the tobacco industry, which tended to inhibit, promote or constrain its implementation. With the methodological elements prevailing the descriptive and qualitative approach and the case study, this research seeks theoretical foundation in the concepts of the New Institutional Sociology and in the available literature on shared services in order to investigate the predominant types of motivations for the adoption of the SSC, whether related to the search for efficiency or legitimacy. This study also intends to identify the types of prevailing institutional pressures at the time of adoption of the SSC, verify the presence or absence of decoupling and investigate whether these factors inhibit, promote or somehow condition the implementation of SSC. The results demonstrate that the search for legitimacy is the predominant reason in the first stage of transition to the shared services model, while in the second one, it stands out the requirement of efficiency. Mimetic institutional pressures are prevalent at the time of adoption and coercive pressures are interpreted positively by managers and employees; there is not decoupling; and finally, the findings demonstrate that such factors favor the implementation of the SSC.

Made available in DSpace on 2016-03-15T19:31:02Z (GMT). No. of bitstreams: 1 Clovis Cerretto Pinto.pdf: 14501810 bytes, checksum: 56881bf9215daf8737f7a342181e5d69 (MD5) Previous issue date: 2013-11-26 / Fundo Mackenzie de Pesquisa / The challenge explored in this study is to address organizational change as flow. To do so,the Actor-Network Theory (ANT) was used, which is an approach querying traditional Sociology. This theory disregards the concept of society, instead viewing it as a collectif of human and non-human actors linked together in networks and endowed with agency. Its studies usually focus on technological topics, particularly those featuring IT systems and machines as non-human actors . However, other non-human aspects are also part of these collectifs and companies, such as corporate projects viewed as quasi-objects. One of the core concepts of the ANT is the translation of interests , in addition to urging the relevance of the controversy-based view for describing social dynamics. According to the ANT, the actors themselves have their own theories about events, with no need to explain them. Based on these remarks, the general purpose of the study was: to understand how non-human and human agency occurs and the agency of their association in non-technological change processes in a company in the light of the ANT. This study opted for process ontology through a post-structuralist approach. As a research strategy, it used a longitudinal case study conducted from April 2011 to July 2012 at Enterprise X, a pseudonym for a public utility service provider in São Paulo State, Brazil, where the Implementation of a Shared Services Center (SSC) was under way. During this process, the researcher had three identities that were ethically conflicting: manager of one of the administrative departments involved in the implementation of this Center; the project implementer and a researcher working towards a doctorate. The research project was approved by the company on these bases, grounded on ethical commitments to confidentiality. Participant observation was used to construct the data, together with focus groups, one-on-one interviews, audiovisual resources and documents, aiming a multivocal outcome, with data analysis through controversies cartography, supported by dynamic network software, actant diagrams, timelines and adapted mind maps. The description of the implementation of this SSC a translation of interests for cutting back on the administrative staff took place at three levels, on a larger to a smaller scale, over seventeen years at Company X. The controversies were mapped by topic, argument and the human / non-human actants involved, as well as the stances adopted,underscoring the non-human agency serving as mediators. Some controversies were closed, becoming black boxes, meaning fragile stabilizations that could be reopened at some future time. Others remained active, with the result that the SSC was not punctualized by the end of the research period. The main contributions of the study are related to understanding change as controversies constructed by network-actors that lead to organization when resolved (even partially), and the methodology used to address change as process.The study presents recommendations for subsequent research projects and for the business segment, with reflections and suggestions for understanding change in all its complexity, in addition to the episodic approach. / O presente estudo teve por desafio abordar a mudança organizacional enquanto fluxo. Para sua realização, lançou-se mão da teoria ator-rede (ANT), uma vertente contestatória da Sociologia tradicional. A ANT desconsidera o conceito de sociedade, abordando o social como coletivo de humanos e não-humanos em redes, dotados de agência. Seus estudos, usualmente, enfocam temas tecnológicos, nos quais se apresentam, de maneira mais evidente,máquinas e sistemas de TI como atores não-humanos . Entretanto, outros não-humanos fazem parte de tais coletivos e das empresas, como os projetos empresariais vistos como quase-objetos. Um dos conceitos centrais da ANT é a translação de interesses , além de defender a relevância do olhar por meio de controvérsias para descrever a dinâmica social.Para ela, os próprios atores têm suas teorias sobre os acontecimentos, não cabendo explicalos . A partir dessas considerações, o objetivo geral do estudo foi: compreender como ocorre a agência de não-humanos e humanos e a agência de sua associação em processos de mudança de foco não tecnológico em uma empresa à luz da ANT. O estudo adotou uma ontologia de processos numa abordagem pós-estruturalista. Como estratégia de pesquisa, empregou-se o estudo de caso longitudinal, realizado de Abril/2011 a Julho/2012, na Empresa X, nome fantasia de uma prestadora de serviços públicos do Estado de São Paulo, onde estava ocorrendo a Implementação de um Centro de Serviços Compartilhados (CSC) . Nesse processo, o pesquisador teve três identidades, que eram eticamente conflitantes, a saber: gerente de um dos departamentos administrativos envolvidos na implantação do CSC,implementador do projeto e pesquisador-doutorando. A pesquisa foi aprovada pela empresa nessas bases, a partir de compromissos éticos de sigilo. Utilizou-se para construção dos dados observação participante, grupos de foco, entrevistas individuais, documentos e recursos audiovisuais, visando à multivocalidade. Adotou-se a cartografia de controvérsias para análise dos dados, com apoio de softwares de redes dinâmicas, diagramas de actantes, de linha do tempo e mapas mentais adaptados. A descrição da implementação do CSC uma translação de interesses de redução do quadro de administrativos -, ocorreu em três escalas, de maior a menor amplitude, considerando dezessete anos da Empresa X. As controvérsias foram mapeadas segundo temas, argumentos, actantes humanos e não-humanos, que delas tomaram parte, bem como as posições assumidas, sublinhando-se a agência de não-humanos que atuaram enquanto mediadores. Algumas controvérsias foram encerradas, transformando-se em caixas-pretas, ou seja, estabilizações frágeis sujeitas a serem reabertas no futuro. Outras permaneceram ativas, fazendo com que o CSC não estivesse pontualizado até o final do período da pesquisa. As principais contribuições do estudo dizem respeito à compreensão da mudança enquanto controvérsias construídas por atores-rede, que ao se resolverem, mesmo parcialmente, levam ao organizing, e a metodologia empregada para abordar mudança enquanto processo. O estudo apresenta recomendações de novas pesquisas e para o meio empresarial, reflexões e sugestões para a compreensão da mudança em sua complexidade,para além da abordagem episódica.

Please read the abstract in the dissertation.pdf of this document / Dissertation (MEng (Industrial Engineering))--University of Pretoria, 2007. / Industrial and Systems Engineering / MEng / unrestricted

The master thesis deals with the status of management control system in shared services center of analyzed company in cooperation with controlling department of the local branch office in Slovakia. Theoretical part of the theses focuses on the theoretical basis for the analytical part, concerning the theory of controlling, centers of shared services in general and the transfer of controlling activities to them. The analytical part includes the analysis of current state of the controlling activities transfer and the cooperation between local controllers and controllers in shared services center. In the final part of the thesis are proposed recommendations and suggestions for possible improvements of management control system as a subsystem of management in the company.

This study sought to highlight the concept of Black Economic Empowerment (BEE) as it applies to South Africa. BEE as a new concept in South Africa is likely to be faced with a number of challenges. Of note is how a number of pieces of legislation were generated to help create an environment for the implementation of BEE policy. What was illuminated in the study is the fact that in spite of the many policies having been generated, there seems to be a lack of understanding in terms of how these policies should be implemented. Self-evident in this study is the perception embraced by a number of stakeholders with regard to the implementation of BEE through public-private partnership. The perceived differences of opinion are not only reflected among-policy makers from different political parties, but also within the wider spectrum of South African society and workers’ movements. Differing views in terms of the actual implementation of the policy became evident in this study. The differing views seem to be premised around what can be portrayed as the niche that the concept of BEE occupies in the society at large. At the centre of this debate is the recycling of beneficiaries of BEE, which is seen to be consistent and invariable and may be perceived to be defeating the purpose of BEE through PPP. A number of questions were raised in this regard, which provided justification for the researcher to put the past and the present practices in juxtaposition. The study found that procurement processes and procedures were central to the discussion of BEE through PPP. Against this backdrop, the supply chain management system played a dominant role. The introduction of policy frameworks such as Preferential Procurement Policy Framework Act, 2000; Public Financial Management Act, 1999; the Constitution, 1996 and the Broad Based Black Economic Empowerment Act, 2003 provide an enabling environment for BEE through PPP to be a reality. The dominant discourse on BEE has been whether it indeed achieves what it set out to achieve, i.e. poverty alleviation. It is interesting that this discourse as addressed in this study seems to place in perspective the difference between economic growth and economic development, which seemed to have not yielded similar outcomes. Against this backdrop, the effect of BEE has been placed under scrutiny, with reference to the generally accepted determiners of economic growth such as gross domestic product (GDP). The study further focused on the effect of BEE in the rural areas in the midst of the perceived levels of illiteracy. Though the effect of BEE on women and youth was looked at, this has not been done in isolation from the realities facing this sector, such as a lack of skills perceived to have stemmed from the past policies of institutionalised segregation. The researcher has however argued that perhaps a new empowerment strategy had to be found based on poverty alleviation for the poor irrespective of the colour of their skin, political affiliation or gender; namely an empowerment strategy that looks into the future. The good policies referred to earlier are likely to fall prey to rampant greed as referred to by former president, Mbeki (2006). It appears the new measures will have to be put in place to curb the scourge of greed currently experienced, often masqueraded under affirmative action, affirmative acquisition or even affirmative discrimination and discrimination against the poor. This indeed feeds into the re-emergence of a new class struggle and sows the destructive seeds of interracial conflict and disharmony. / Thesis (PhD)--University of Pretoria, 2013. / School of Public Management and Administration (SPMA) / unrestricted

No / In this article we share our experiences of a large-scale five-year innovative programme to introduce mobile learning into health and social care (HSC) practice placement learning and assessment that bridges the divide between the university classroom and the practice setting in which these students learn. The outputs are from the Assessment Learning in Practice Settings (ALPS) Centre for Excellence in Teaching Learning (CETL), which is working towards a framework of interprofessional assessment of Common Competences in the HSC professions. The mobile assessment process and tools that have been developed and implemented and the outcomes of the first-stage evaluation of the mobile assessment tools are discussed from the student perspective.

Made available in DSpace on 2016-04-25T16:45:11Z (GMT). No. of bitstreams: 1 Vicente de Paula Martins.pdf: 2066057 bytes, checksum: 8d26d9f0a4980656fa3b216d302cdba1 (MD5) Previous issue date: 2008-11-12 / The implementation and expansion of the shared services has taken prominent place in the current strategy of many corporations. This demonstrates the value and the success of an organizational model which presents as main advantages the reduction of costs and improvements on services for support and administrative processes. This dissertation will describe the implementation process used by a focal company we based on to develop this case study, we also make an analysis of the most critical points identified on the implementation process / A implantação e expansão dos centros de serviços compartilhados ocupam lugar de destaque na atual estratégia de muitas empresas. Isto demonstra o valor e o sucesso de um modelo organizacional que apresenta como principais vantagens a redução dos custos e a melhoria da qualidade dos serviços para os processos administrativos e de suporte. Essa dissertação tem o objetivo descrever para este modelo organizacional, também conhecido como shared services , o seu processo de implantação através da análise dos principais pontos críticos vivenciados por uma empresa focal utilizada como estudo de caso