No atual contexto, a metodologia Seis Sigma passou a ser enfocada como uma nova estratégia voltada para o melhoramento contínuo dos processos com foco evidenciado na satisfação dos clientes e, em conseqüência, uma importante ferramenta para as Instituições Públicas, de caráter militar, aprimorarem seus serviços. O objetivo deste estudo é diagnosticar e implementar a metodologia Seis Sigma no Fundo de Saúde do Exército da Guarnição de Caçapava visando a melhoria no atendimento ao usuário. Para isso, com base no referencial teórico disponível, o trabalho inicialmente apresentou um breve relato sobre a gestão da qualidade, desde a evolução da qualidade até a sua abordagem nos serviços, procurando enfatizar a importância da qualidade nos serviços de saúde, seguido de uma abordagem sobre a metodologia Seis Sigma e suas principais características. A partir do estudo desenvolvido, implantou-se o modelo proposto para se analisar os resultados alcançados. Os resultados obtidos evidenciaram ganhos significativos com a implantação da metodologia Seis Sigma, principalmente no que se refere ao aumento da satisfação dos usuários com o Fundo de Saúde do Exército, em função do aumento da produtividade e da racionalização do tempo de processamento e atendimento. / In the current context, the Six Sigma methodology is now focused as a new strategy to the continuous improvement of processes with an evidenced focus in customer satisfaction, and consequently an important tool for public institutions of military nature to improve their services. The aim of this study is to diagnose and implement the Six Sigma methodology in the Health Fund Army Garrison Caçapava aimed at improving the service User. For that, based on the available theoretical framework, the work originally presented a brief report on the quality management, from the evolution of quality to its approach to services, trying to emphasize the importance of quality in health services, followed by an approach to the Six Sigma methodology and its main characteristics. Based on the study that had been developed, the proposed model was implemented in order to analyze the results. The results showed significant gains with the implementation of Six Sigma methodology, particularly with regard to increased user satisfaction with the Health Fund of the Army, with increasing productivity and streamlining the processing time and attendance.

"The purposes of the study were as follows: 1. To determine to what extent six-man football was meeting the needs of the small high school. 2. to determine trends in regard to the organization, administration, and conduct of the game in Texas. 3. To compile information that would serve those schools which are now playing six-man football, and those which are considering the adoption of the game."-- leaf 2.

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Diplomová práce se zabývá analýzou využití projektové metodologie Lean Six Sigma na finančním oddělení ve vybrané mezinárodní společnosti a návrhem postupu na jeho zlepšení. Jsou zde obsaženy teoretické poznatky týkající se metody Lean Six Sigma jako i praktická ukázka použití dané metody v praxi. Na základě údajů a zkoumání použití metody je provedená analýza efektivního využití. Následně je popsané zhodnocení dané analýzy a navržen postup pro zlepšení situace do budoucna.

The diploma thesis deals with reduction of scrapping at zero rework projects. These are the projects where corrections of particular parts are not allowed. If there are any in this way damaged parts, the entire products become scraps. Due to the fact the cost of low quality is increased, which is undesirable. The theoretical part describes the use of the six sigma method, which is then applied in the practical part. By using the IPO analysis the possible causes of the main problem have been chosen and then tested. The output of the diploma thesis is to find out and eliminate the causes of discrepancy, especially bridge walls at zero rework projects. After implementation of the first arrangements the scrapping has already been reduced.

The aim of this thesis is to reduce the cost of poor quality in the chosen production process. Specifically I focused on the winding lines at the production of rotors, which are components of electronic brake systems (EBS) and heating and ventilation systems of cars. The thesis was worked out in accordance with an announced Six Sigma project in the company. I also dealt with the Six Sigma strategy in the theoretical part. The chosen tools are applied afterwards in the practical part, especially in define, measure and analyse phases. The output of this thesis is an analysis of all possible causes of high scrap ratio in the stated production process. I also proposed to adopt measures for cutting the cost of poor quality in the chosen production process.

Lean, Six sigma y TOC son metodologías enfocadas en la mejora continua que han sido aplicadas en diversos sectores y empresas por separado. Sin embargo, hay pocos estudios sobre la importancia y la potencia que podría tener la sinergia de estas tres herramientas en la mejora del rendimiento y productividad en los entornos donde se apliquen. Es por eso que en este artículo se presenta un modelo donde se combinan estas tres metodologías, teniendo como base los 5 pasos de TOC y en cada fase se implementan las herramientas de Lean que ayudan a identificar el flujo de valor y eliminar actividades, tiempos improductivos y desperdicios. También se utilizan herramientas de Six sigma para calcular el CPK, controlar la variabilidad del proceso crítico y definir el nivel sigma del entorno en estudio. Usando el modelo 6TOC se logra reducir los tiempos y costos de producción, lo que permite un incremento del 6% en la productividad y elevar el nivel sigma en 4 de las Pymes que fabrican muebles de madera en el Perú. Con esto, se puede afirmar que 6TOC es una herramienta potente que se adapta el sector de muebles de madera para conseguir una mejora continua. / Lean, Six Sigma and TOC are methodologies that focus on continuous improvement and have been applied in different industries separately. However, there are a few studies that show the great influence of these three tools synergizing to improve performance and productivity in the environments where these are applied. This paper presents an empirical model denominated 6TOCwhere the three methodologies are combined. The model is based on the five steps of TOC using Lean and Six Sigma tools to identify the value flow in the processes, eliminate unprofitable activities and control variability in the critical process. Using these, it is possible to reduce production times and costs, allowing a 6% increase in productivity and raise the sigma level in 4 of the SMEs that produce wooden furniture in Peru. We conclude that 6TOC is a mighty tool adapted to the wooden furniture sector to achieve continuous improvement. / Trabajo de Suficiencia Profesional

Expone la utilización de la metodología de mejora continua Six Sigma para la mejora de procesos en una empresa textil exportadora, la cual se desarrolló en base a la metodología de cinco fases DMAMC (definir, medir, analizar, mejorar y controlar), con el objetivo de reducir la cantidad de tela no conforme y calificada internamente como no exportable, así como mejorar los principales indicadores de gestión de calidad establecidos por la empresa en estudio. / Tesis

El principal problema que enfrenta un fabricante de tableros eléctricos es la alta tasa de demora en entrega de pedidos. El factor predominante que han dado lugar al retraso de la entrega de pedidos es el cuello de botella que se genera en el proceso productivo. Para resolver este problema, se desarrolló una propuesta innovadora utilizando la metodología DMAIC (Definir, Medir, Analizar, Mejorar y Controlar), la cual esta orientada a la mejora de procesos utilizada por Six Sigma [1] [2]. Para respaldar este análisis, se realizará una simulación, buscando una reducción considerable del cuello de botella y, por consecuencia, el aumento de productividad, mejorando el tiempo de entrega de pedidos. Al implementar la metodología DMAIC Six Sigma, se mejorará el tiempo de entrega de pedidos a 96%, mejorando así la calidad del proceso de producción y generando beneficios económicos. / The main problem faced by a manufacturer of electrical panels is the high rate of late delivery of orders. The predominant factor that has led to the delay in order delivery is the bottleneck generated in the production process. To solve this problem, an innovative proposal was developed using the DMAIC (Define, Measure, Analyze, Improve and Control) methodology, which is oriented to the process improvement used by Six Sigma [1] [2]. To support this analysis, a simulation will be carried out, looking for a considerable reduction of the bottleneck and, consequently, the increase of productivity, improving the time of delivery of orders. By implementing the DMAIC Six Sigma methodology, the order delivery time will be improved to 96%, thus improving the quality of the production process and generating economic benefits. / Trabajo de investigación

The diploma thesis deals with the possibilities of making the process of realization of the multipurpose process more efficient, in the sense of dismantling of defective parts and return of the perfect parts back to the production process in the automo-tive industry. In the theoretical part of the diploma thesis there are laws and norms related to the automotive industry, including the applied methods in this industry with real researches in many companies all over the world. The following section introduces XYZ and its products. Follows the current process of disman-tling defective parts, Paret analysis with the Lean Six Sigma method. On the basis of analyzes and methods for streamlining the training workplace, one of the options for streamlining the process of implementation of the multi-site training at the XYZ training workplace.