Este trabalho apresenta uma proposta de diagnóstico e análise da implantação de projetos Seis Sigma em empresas que operam em ambientes de negócio dinâmicos. Estas empresas desenvolvem produtos com alta complexidade tecnológica e demanda variável, o que requer constantes alterações e adaptações no ambiente produtivo. Por consequência, o Sistema de Gestão da Qualidade e seus programas também devem ser capazes de adaptarem-se a essas mudanças. Sendo assim, o objetivo principal desta dissertação é estabelecer diretrizes de melhoria no programa Seis Sigma, propondo um modelo de reavaliação para sedimentar este programa como parte da cultura de solução de problemas em uma empresa do setor de equipamentos para o agronegócio. Esta pesquisa foi desdobrada em dois artigos; no primeiro, foram estabelecidas premissas baseadas numa revisão preliminar da literatura, seguida de um diagnóstico dos principais fatores críticos de sucesso para consecução do programa Seis Sigma. Com estas informações, os resultados do diagnóstico foram compilados em categorias de problemas e comparados com as soluções apresentadas na literatura, tornando possível o estabelecimento das diretrizes de melhoria nos projetos Seis Sigma para o caso selecionado. No segundo artigo, foi realizada uma análise da literatura a respeito da implementação de projetos Seis Sigma, de projetos tradicionais e do gerenciamento ágil de projetos. Em seguida, foram identificados os principais problemas dos projetos Seis Sigma encontrados no estudo de caso. Com base nas soluções encontradas na literatura, foi possível definir um modelo de revisão da implementação de projetos Seis Sigma, para a empresa em estudo, visando minimizar ou eliminar os problemas encontrados. / This paper presents a proposal of diagnostic and evaluation for an implementation analysis of Six Sigma projects in companies included in a dynamic business environment. These companies develop high technological complexity and variable demand products, which requires constant operations and production changes and adaptations. Consequently the Quality Management System and its programs should be also capable to adapt to those changes. Thus, the main objective of this dissertation is to establish improvement guidelines on Six Sigma program by proposing a reevaluation model to settle this program as part of the problem resolution culture in an agribusiness equipment company. The study is deployed in two articles. The first article establish guidelines based on a preliminary literature review, followed by a diagnostic about the main critical success factors to implement Six Sigma programs in a selected case. With this information, the diagnostic results were compiled in problems categories and compared with literature available solutions, making it possible to establish guidelines to improve Six Sigma projects for the selected case. The second article presents a literature analysis about the implementation of Six Sigma projects, traditional projects and Agile projects management. After that, the Six Sigma main problems found in the case study were identified. Based on solutions found in the literature, it was possible to define a Six Sigma project analysis and implementation model for this case, in order to minimize or eliminate the identified problems.

This thesis aims at investigating the level of service at departure area of KKIA. The study further measures the perceived quality of service and passenger satisfaction in term of tangibles, reliability, responsiveness, assurance and empathy by using five steps of lean six sigma (Define, Measure, Analyse, Improve and Control). The study aims to implement and evaluate the effectiveness of using a lean six-sigma managerial approach to the departure area of KKIA to enhance the level of service (LOS) and customer satisfaction. The passenger flow through the airport is used to measure the quality of services. Existing studies that discuss lean six-sigma implementation in airports were evaluated. Data was collected about KKIA departure area and its LOS both before and after the lean six-sigma implementation. Additionally, a SERVQUAL questionnaire was used to evaluate pre- and post-implementation review. The questionnaire features easy-to-collect data to measuring the perceived quality of service and evaluate passenger satisfaction with the LOS in KKIA. Before the study concepts of LOS and Lean was unheard within the airport community. Initial evaluation show poor customer service and many delays (waste) within the departure are at KKIA. During the study a growing awareness of Lean and LOS showed improvements in the customers’ experience, e.g, removing the shop at the entrance, improving flow thought the airport. Concluding the study, there was a total reduction in waiting from 54.74 minutes to 34.87 minutes (35.7% reduction). Also the LOS on the IATA Performance Standard went from E (Inadequate) to C (Good). This is improvement, excellent but without continuous improvements the Airport’s LOS will reduce back as passenger numbers grow from 16 million passengers per year (up from 9.8 million in 2004), to an expected 25 million by 2025. Interesting different cultural approaches to lean management became evident during the study when compared to other implementations in Europe to the Middle East. Cultural difference will always affected the reliability of the results. However, by considering these cultural effects in answering questions and interviews, the lean implementation was still successful. As culture changes are ongoing, evaluation of the situation at KKIA is required for ongoing improvements. Best-practice for the continued improvement of ongoing lean management is suggested for the departure area at KKIA. These key strategies and best-practice approaches are useful to future implementations at other airports.

The dissertation consists of four recitals: three solo recitals and one lecture recital. The repertoire of all the programs contained both music written specifically for the trombone and transcriptions from various other instruments. The lecture recital, "J. s. Bach's Six Suites for Solo Violoncello, BWV 1007-1012? Their History and Problems of Transcription and Performance for the Trombone," was presented on June 20, 1983. The lecture was an attempt to illuminate the rationale and performance problems of transcribing the Bach 'cello suites to the modern tenor trombone with an F attachment and also to provide background information on the suites and the early solo emergence of the violoncello. The program included the performance of the Suite No. 2_ in d minor, BWV 1008, with the movements: Prelude, Allemande, Courante, Sarabande, Minuets I and II, and Gigue.

A l’image des grands groupes, les PME souhaitent, elles aussi, profiter des méthodes modernes de management pour améliorer leurs processus, leurs performances et leur compétitivité. L’intérêt du secteur des PME se porte sur les éléments du concept Lean Six Sigma qui leur semblent appropriés pour réaliser ces objectifs. Après avoir constaté une lacune dans les recherches sur ce sujet et une lacune méthodologique concernant l’implémentation du LSS dans les PME, nous proposons une méthodologie de conception, d’application et de contrôle du LSS pour ces PME, que nous avons appelée LSS Plutus. Elle est dédiée aux PME de la production et elle prend en compte leur spécificité. Dans ce but, nous avons restreint la boîte à outils traditionnelle du LSS utilisée dans les grands groupes. Nous avons également créé deux variantes pour mettre en œuvre notre méthodologie qui correspondent aux besoins, capacités et maturités différents des PME. Nous avons élaboré des indicateurs, des outils, ainsi qu’un guide d’application de la méthode LSS pour les PME de la production et sa version informatique en TIBCO. Nous avons décidé de renforcer l’efficience des améliorations, en déployant les actions de planification, de standardisation et de pérennisation des changements. Dans ce but, nous proposons de modifier les critères du Modèle d’Excellence E.F.Q.M. pour qu’elles puissent prendre en compte les conditions de fonctionnement de la méthode LSS dans les PME. La méthodologie proposée a été vérifiée dans deux PME de la production en Pologne et en France, ce qui a confirmé son utilité et son efficacité en termes d’amélioration des performances et de développement des organisations / As well as the large companies, also the small and medium-sized enterprises desire to take advantage of modern management methods to improve their process, their performances and competitiveness. The interest of the SMEs is focused on the elements of the Lean Six Sigma concept that seem to be appropriate to achieve these goals. As we have identified a gap in the research on this topic and a methodological gap about the LSS implementation in the small and medium companies, we propose a methodology that we called LSS Plutus to design, apply and control Lean Six Sigma in the SMEs. It is dedicated to the small and medium production enterprises and it takes into account their specificity. For this purpose, we have limited the traditional LSS toolbox used by the large companies. We have also created two variants to apply our methodology according to the different needs, capacities and maturities of the SMEs. We have developed indicators, tools, as well as a practical guide for applying the LSS for the production SMEs and its computerized version in TIBCO. To enhance the efficiency of the improvements, we have deployed the planning, standardization and sustainability of the changes. For this purpose, we propose to modify the criteria of the EFQM Excellence Model in order to adapt it to the operating conditions of the Lean Six Sigma method in the SMEs. The proposed methodology has been verified in two production SMEs in Poland and in France that confirmed its utility and effectiveness in terms of performance improvement and organizational development

The political significance of the media coverage of District Six is approached in the following way: the issue is approached theoretically by posing the question of the general political significance of news as a communicative form. This question is resolved by an examination of the complicated relationship between the tradition of political thought and the development of modem political forms, specifically the issue of the importance of communication in modern political forms. This is explored by considering the problem of the political outlined by Heller. Arendt reconceptua1izes the problem in terms of political judgement, which is discussed in relation to postmodernism and Wittgenstein's philosophy of language, to establish a new conceptualization of political judgement based on Arendt's view of narrative and Benjamin's writing on history. This conceptualization is used to formulated a notion of the general political significance of news, which is a form of political judgement related to a specific political culture. On this basis the media material is analysed in terms of two processes: the representation of District Six in the liberal media, and the representation of the political process surrounding its racial zoning and demolition. It is concluded that the media coverage of Distract Six during this period is characterized by a political culture termed the politics of the ordinary based on a reification of 'Europe' as part of a ' colonial attitude', and the idealization of specific urban forms, with a special relationship to urban planning. Thus the political significance of the media coverage resides in the perpetuation of this political culture, representative of the politics of the white English-speaking middle class, in terms of which an authentic urban politics is not conceivable. Additional conclusions are also drawn concerning the relationship between this political culture and the politics of Apartheid.

In a theoretical part of this work there is introduced a general view on logistics and its development, than a view on creating value for customer, basics of lean production, lean thinking and following methods as Six Sigma and Value Stream Mapping. At the end of the theoretical part there is mentioned outsourcing of logistics services and view on relationship between logistics provider and a client. In a practical part there is introduced a project of in-plant logistics optimalization in a factory producing steel pannels for MINI Cooper production. At the beginning there is introduced the factory itself, logistics services provider and a background of the project birth. Than there is a step by step description of a work on the project respecting a DMAIC methodology, it means that it's a classical example of a Six Sigma project using a Value stream mapping tool.

The master thesis is focused on efficiency evaluation of company IN-EKO TEAM, s. r. o. The theoretical part contains the relevant information from professional publications, basic concepts are explained here and models supporting business management, business process modeling models, and models emphasizing self-evaluation are presented. The second part is an efficiency evaluation by using the selected START Plus model. The key part is the suggestion part in which measures will be proposed to improve the efficiency of examined subject.

The dissertation deals point at issue of nonconforming components in CCI CR, Ltd., Special focus is on errors in machine cutting and in marking components, which lead to discrepancy of components with manufacturing documentation. The goal of dissertation is star-up a remedial process, which will reduce defective components. The result will be tested by the Six Sigma methodology.

This diploma thesis deals with analysis of current condition of information system at Honeywel spol. s r.o. – Brno o.z. company and its effectivness. The thesis is focused on assessing the current state of ordering process of consumables in SAP system by using Six Sigma methods. The aim is based on the findings and analysis to propose changes which will lead to the optimalization of existing situatiom and the elimination or risks in the company.

Biography and Derek Six''s big five ideas on compliance