Recent innovations and advances in information and communication technologies (ICTs) have resulted into radical changes in the way information resources are provided, and have also brought about several options to handle a wide-range of information services effortlessly. Web 2.0 or social media is one of these innovations which expands the option in information services provision. Against this backdrop, this study intended to investigate the use of Web 2.0 technologies in the public libraries in the Mangaung Metropolitan Municipality in South Africa. The study was guided by mixed-methods of quantitative and qualitative approaches, because the approach enables the researcher to cover a wide variety of issues. The study adopted a sample survey research design to guide selection of subjects. Two data collection tools namely: a self-administered questionnaire were used for collecting data from 248 library users, while unstructured interview schedules were used to collect qualitative data from 16 library officials. The response rate for the survey of library users was 69%, a good rate for an unsolicited survey. The findings revealed that Mangaung Metropolitan Municipality libraries have ICT equipment with access to Web 2.0 technologies and that these technologies are also highly utilised. However, lack of training, low bandwidth, and short time allowed to access WIFI makes it difficult for the library users and staff to fully benefit from the web-based services offered by these libraries. Other factors include poor staff attitudes, technical problems, and challenges in marketing of online public access and catalogue, restrictions of social networking sites, non-linkage of the library OPAC to social media, geographical distances, and load shedding. The study concluded by recommending allocation of sufficient funds to cater for ICT trainings, free WIFI, uninterrupted power supply, increased bandwidth, amongst others which will enhance the quick and effective service that will meet the information needs of their users. / Information Science / M.A. (Information Science)

Social capital is a concept that is broadly referred to as norms, networks, trust and forms of social connections that allow people to act collectively. This study explores the role of social capital in the process of developing micro-enterprises cooperatively. The study attempts to delve beneath how social capital manifests in different social contexts found in developing communities such as Masana. The field-work observations and the data collected through a qualitative research design provided abundant evidence of social capital, and the profile that emerged reaffirmed the argument that the outcomes of social capital can be both negative and positive. This study argues that to better leverage social capital for development initiatives, development planners and implementers need to understand social capital as potentially both a blessing and blight. Hopefully this sudy will contribute to the body of knowledge and influence development policies and interventions that leverage social capital for development initiatives. / Sociology / M.A. (Sociology)

The study investigates the influence of online and social media in HIV prevention, with a focus on young women and HIV risk perception related to age-disparate relationships. The study was conducted using an existing online prevention HIV prevention platform by means of a self-administered online questionnaire. Convenience sampling was used to recruit between 250 and 500 users between the ages of 18 to 24 years. The results revealed poor HIV risk perception in 46% of respondents, which seemed influenced by their perception (38%) that older men are safer sexual partners than younger men. In addition, this poor risk perception is seemingly influenced by the fact that many young women (77%) involved in these relationships, viewed these as primarily based on love and affection and as being “safe”, challenging the commonly held perception that these are primarily transactional in nature. Further respondents reported at rates of between 38% and 44% that the platform had improved their HIV risk perception related to these relationships. In summary, the research resulted in several recommendations to improve the platform, including improving ways of getting more and on-going feedback from users on their HIV risk perceptions and designing content and engagement strategies to address these. / Sociology / M. A. (Social Behaviour Studies in (HIV/AIDS)

This thesis explores the contribution of Information and Communication Technology (ICT) in rural development processes. Within the framework of social capital theory, and in the context of the information society, the study examines how the collaborative and innovative model of ICT for Development (ICT4D) can enhance social networks and information channels in rural communities, thereby enabling the active participation of rural community members in their own development processes. The study examines networks and information channels both within the rural communities under investigation and between these communities and other sectors in the society. The thesis studies the case of the Siyakhula Living Lab (SLL), an ICT4D initiative in the Mbashe Municipality of the Eastern Cape Province of South Africa. During the investigation, four types of networks were identified: local organisations, social institutions, collective community projects and social ties. It was found that the Living Lab has so far influenced the creation of new forms of networks through the common spaces (computer labs) which have been made available by the Living Lab. The study further showed that the use of computers has enabled other community members to partake in the wider community of online/virtual social networks, allowing them to communicate and share information with those outside their own communities. The study also showed that the Living Lab has enabled the networking of these communities with other sectors such as academia. It was, however, found that so far the existence of the Living Lab has not influenced the already existing local networks in these communities. Also, the study showed that the relationship between these rural communities and their government and industry partners as stakeholders in the Living Lab is currently ineffective. Nevertheless, this situation has a potential to change in the future as there are ICT applications which have been developed through collaboration with rural community members, which will assist in enhancing communication between these rural communities and other stakeholders. The study finally revealed that social networks do contribute to the functioning of communities by providing both monetary and social support to community members, even though, in effect, the monetary benefits are somewhat limited by a number of factors. It is revealed that the engagement of ICT could go a long way in improving social and economic activities, governance and service delivery, as well as education in these communities.

MCom / Department of Business Management / See the attached abstract below

The aim of this research is to shed more light on an aspect identified as a gap in knowledge in the literature; the use of a social networking service as knowledge sharing platform. More specifically, this research sets out to establish if the social networking service Twitter could be used as knowledge-sharing platform in small South African businesses in the Western Cape. A mixed method research design is used. This includes gathering data through questionnaires as well as conducting semi-structured interviews for case study participants. The sample comprises 122 questionnaire participants together with 14 semi-structured interview participants across three small businesses located in the Western Cape Province. Although it is apparent from the study conducted that small businesses are not yet willing to forego traditional platforms such as Email to use Twitter exclusively as a knowledge sharing tool, the researcher proposes a case for using Twitter, which he believes, could take the most advantage of the functions Twitter brings to a small business operation. / School of Computing / M. Sc. (Computing)

This thesis is an account of how a networking approach may assist participatory community development. The author undertakes naturalistic action research into how she can improve her social practice with a view to gaining equal participation amongst university and community members in a community development practicum. She describes how efforts to maximize group participation are typically countered with various forms of non-participation, analogous to a rebellion against authoritarianism. Dialogue with her doctoral peer group about tacit meanings from her personal history reveals that she is too heavily invested in community involvement. A stance of irreverence gives her the freedom to realize that her politically correct approach is conveying the message that "MY way of participation is THE way". She embarks on a networking programme of action in the hope of achieving more balanced participation. A multidisciplinary workshop and a study tour show her that openness to multiple inputs may free people from restrictive views and problematic styles of participation. She initiates the formation of a local network and finds that this is a more free-flowing structure that encourages fluid problem solving among community, government and university participants. The author's original anxieties are, however, revived when networking, too, becomes entangled in organizational complexities. She eventually realizes that she tends to base her actions on premises of power and justice and that it may be helpful to base new ventures on information flow and creativity instead. Her new approach to group facilitation elicits creative inputs from others. She finds that deliberate debate of the assumptions on which collective undertakings are based releases an awareness of alternative approaches to addressing unequal resource utilization in the commons. A review of the local Network's development over six years draws attention to networking resources, and its uses, structuring and management. The author's experiences continuously demonstrate that the assumptions of independence and freedom of choice may provide a more satisfactory basis upon which to manage community participation. / Social Work / D.Litt. et Phil. (Psychology)

Social media is an important part of the everyday lives of young and old alike. Consumers today turn to online sources more and more to help them make decisions. They ask for advice online on purchases they want to make and read extensive reviews that help them to make a purchase decision. With a broad literature review conducted, it was noted that in the past traditional media was mainly used by students as information sources in their decision-making process. The purpose of this study was to determine what role social media as an information source has in the decision making of students when selecting a university. Data was collected from University of South Africa students by means of an online questionnaire. The sample was selected using probability sampling in the form of simple random sampling. The results of this study indicated that students use social media as an information source to some extent when making a decision about a university. Social media was found to be a credible source of information albeit it only has a slight influence on their decision-making process. Students are present online and use social media mostly on their cell phones for entertainment purposes. Universities should take note of the role that social media plays in the lives of students. It can enable them to better market their institutions to potential students. / Business Management / MCOM (Business Management)

The mobile phone forms part of a teenager’s life world and reality today and can be regarded as a tool with which they not only communicate, but also use them to gain access to the Internet, social media and social networking sites. The primary aim of this study was to determine if the mobile phone, with all its functionalities, has an impact on the development of the adolescent’s identity formation, social development and communication skills as well as the sense of the self. Another objective of this study was to determine what the opinions and perceptions are of older generations with regard to mobile practices of the youth. A concurrent triangulation mixed method design was utilised for the purpose of the study. The quantitative and qualitative studies were conducted simultaneously and the data and results from each method were integrated and interpreted as a whole. The quantitative data gathering method was short self-structured questionnaires that were completed by learners (190), teachers (35) and parents (21) to provide a general overview of mobile usage among adolescents. A single-group pre-test post-test experimental design and individual interviews were conducted with eight volunteers. Lastly, 12 learners took part in a focus group interview as a confirmation technique for all the information that was gathered. The findings of the empirical investigation revealed that the mobile phone is used nowadays as a social tool, a planning tool and a convenience tool. The constant connectedness the mobile phone provides, strengthens the adolescents’ self-esteem and self-confidence and contributes strongly to their self-worth. The mobile phone is used as a self-expressive personalised tool and forms part of the sense of the adolescent self. It was also found that adolescents build their relationships with others on a two-dimensional platform that involves online and offline communication and activities. A definite gap exists between older generations’ perceptions and adolescents in connection with the ways that adolescents use their mobile phones nowadays. Parents and teachers have to accept the fact that technology forms part of today’s youth and they should change their mind-sets with regard to this complicated and complex phenomenon. / Psychology of Education / D. Ed. (Psychology of Education)

This thesis is an account of how a networking approach may assist participatory community development. The author undertakes naturalistic action research into how she can improve her social practice with a view to gaining equal participation amongst university and community members in a community development practicum. She describes how efforts to maximize group participation are typically countered with various forms of non-participation, analogous to a rebellion against authoritarianism. Dialogue with her doctoral peer group about tacit meanings from her personal history reveals that she is too heavily invested in community involvement. A stance of irreverence gives her the freedom to realize that her politically correct approach is conveying the message that "MY way of participation is THE way". She embarks on a networking programme of action in the hope of achieving more balanced participation. A multidisciplinary workshop and a study tour show her that openness to multiple inputs may free people from restrictive views and problematic styles of participation. She initiates the formation of a local network and finds that this is a more free-flowing structure that encourages fluid problem solving among community, government and university participants. The author's original anxieties are, however, revived when networking, too, becomes entangled in organizational complexities. She eventually realizes that she tends to base her actions on premises of power and justice and that it may be helpful to base new ventures on information flow and creativity instead. Her new approach to group facilitation elicits creative inputs from others. She finds that deliberate debate of the assumptions on which collective undertakings are based releases an awareness of alternative approaches to addressing unequal resource utilization in the commons. A review of the local Network's development over six years draws attention to networking resources, and its uses, structuring and management. The author's experiences continuously demonstrate that the assumptions of independence and freedom of choice may provide a more satisfactory basis upon which to manage community participation. / Social Work / D.Litt. et Phil. (Psychology)