This research paper investigates the need from two different stakeholders, in the purpose to formulate prerequisites for a digital business model that are in line with a digital transformation strategy. The paper contains qualitative and quantitative research methods to gather data. The scope of the research was to create a digital business model with business model innovation with input from two stakeholder and data from customers. To create a basis for the research a literature review was executed on the keywords business models, business model innovation, digital transformation, digital transformation strategy, business process management, stakeholder management, customer relations and transport management. Findings showed one digitized business model and one digitalized business model that fits a digital transformation with cooperation between stakeholders. / I denna uppsats undersöks behovet från två olika intressenter i syfte att formulera förutsättningar för en digital affärsmodell som är i linje med en strategi för digital transformation. Uppsatsen innehåller kvalitativa och kvantitativa forskningsmetoder för att samla in data. Forskningens omfattning var att skapa en digital affärsmodell med affärsmodellinnovation med input från två intressenter och data från kunder. För att skapa en grund för forskningen utfördes en litteraturgenomgång på nyckelorden affärsmodeller, affärsmodellinnovation, digital transformation, digital transformationsstrategi, affärsprocesshantering, intressenthantering, kundrelationer och transporthantering. Diskussionen och slutsats visar en digitaliserad affärsmodell och en digitaliserad affärsmodell som passar en digital omvandling med hjälp av samarbete mellan intressenter.

The demand for sustainability on this earth is more prominent than ever. The global climate crisis affects everyone, and the movie industry's massive annual emissions are certain. However, the movie industry has not yet been investigated in-depth nor held accountable for its environmental impact. In the literature, environmental regulations of powerful institutions, such as the European Union, have been influential for sustainable change. Hence, this thesis will examine the interface of project-based organizations, environmental regulations, and sustainable practices through an exploratory approach. Precisely, this thesis aims to examine the influence of environmental regulations on project-based industries, using the example of the European movie industry with a focus on Germany and Italy. The research questions focus on the aspects of pressures and impacting factors along the supply chains of moviemaking. Lastly, it is also examined how stakeholders are affected by EU regulations. Data is gathered through a qualitative approach, using semi-structured interviews, and analyzed through the theoretical frame of institutional and stakeholder theory. The results of this study reveal that there is currently no specific impact of EU regulations on sustainable practices in the movie industry. Also, currently, no EU laws affect the defined stakeholders in the film business. Instead, it could be found that national legislation and infrastructure, private sector engagement, and organizations' self-commitment are impacting the industry to become more sustainable. Moreover, the movie industry's structural factor as project-based affects cooperation, communication, and laws for sustainability. This thesis serves as a groundwork for further research and practical implementations for sustainable filmmaking.

Project stakeholder management (SM) as one of the building blocks for project management theory has been studied by many scholars, and a lot of theoretical frameworks are developed to analyse relevant stakeholders based on different groups of attributes to formulate appropriate expectation managing strategies. Nevertheless, contemporary research rarely describes the dynamic change of stakeholder relationship during the course of a project and mainly focuses on public-private partnership projects where the relationships are complex and some external stakeholders can be threatening to project goals. As a result, private engineering procurement projects are less addressed by such studies, in which stakeholders are usually aligned on organisation-wise objectives but they lack alignment on whose expectation to prioritize by project operation team.  This thesis studied one engineering equipment procurement project took place at start-up company who specialised on green energy and tailored one existing stakeholder model to analyse key stakeholder's salience development during two major project stages and to understand their behaviours, as well as the resulted impacts on project operation brought by individual stakeholder action. The study found out that stakeholders’ behaviours are well in line with their expectations from not only the project but also the organization, and stakeholder salience level can function as good guidance to steer project trajectory. Nevertheless, a proper cross-functional coordination is needed to not overshadow project genuine objective with organization-level objectives. The study also addressed other challenges pertinent to stakeholder management in private engineering project sector, in terms of stakeholder inclusion and information dissimilation, stakeholder coalition and intervention of top management. Further research is called out to be performed on this sector especially for start-up organisations that operate under rapid changing environment.

Some administrative border areas are recently defined as cross-border areas, and have become a key phenomenon that is challenged by disparities between urban and rural areas. In this setting, the cross-sector collaboration is presented as a type of organization to respond challenges generating from these disparities. Despite its complexity, the cross-sector collaboration is becoming a significant strategy in cross-border areas to instigate sustainable development issues through bringing new dynamics into the traditional settings. From a realist perspective, the researchers in this study explore the cross-sector collaboration and approaches to organizing cross-sector collaboration in cross-border areas. Each side ofan administrative border in cross-border areas, there exists three main societal sectors - public, private and third sector having representation as collaboration stakeholders. In order to deal with sustainable development of cross-border areas through cross-sector collaboration, resource management and stakeholder management approaches are problematized as not adequate to address various dimensions of complexities regarded in cross-sector collaboration in cross-border areas. Moreover, the village of Röstånga has been studied in order to examine the practice of these approaches to cross-sector collaboration along the administrative border between Svalöv and Klippan municipalities in Skåne region.Fundamental factors in organizing cross-sector collaboration in cross-border areas have been identified throughout the case study. In order to organize cross-sector collaboration in such setting, the researchers also find out that there are 'other issues', commonly known by public and third sector as meeting points, local logic and social capital, that are not approached within neither resource management nor stakeholder management approach. These other issues need to be instantly addressed in cross-sector collaboration in cross-border rural areas in addition to the identified fundamental factors. At the end, the researchersdevelop 'Social Issue Management Approach' that integrates management-with-stakeholders approach, as having no focal organization but a common focal issue, and social issue approach as an ideal strategy suggested to organize cross-sector collaboration in cross-border areas.

O termo sustentabilidade corporativa refere-se à capacidade de uma organização de sobreviver no longo prazo, mantendo-se (minimamente) lucrativa para que possa exercer suas atividades com cada vez menos impactos negativos ambientais e mais benefícios sociais. Considerando a lógica de que a empresa é aquilo que ela é capaz de mensurar, organizações sustentáveis demandam sistemas gerenciais de mensuração de desempenho que estejam alinhadas ao desenvolvimento sustentável. Assim, o presente estudo se propõe a discutir a seguinte pergunta de pesquisa: Como é inserida a sustentabilidade nos sistemas de mensuração de desempenho corporativos? Para isso, são propostos dois objetivos de pesquisa: (i) levantar os sistemas de mensuração de desempenho de sustentabilidade e explorar seus principais desafios; e (ii) explorar a importância relativa dada pelas empresas em relação aos indicadores de sustentabilidade. Para isso, a pesquisa conta com uma revisão sistemática da literatura e estudos de casos multissetoriais (um piloto e quatro exploratórios). A pesquisa traz evidências de que a temática de indicadores de sustentabilidade é ainda incipiente e pouco estruturada, com potencial de melhorar o aproveitamento da literatura já consolidada de sistemas de mensuração de desempenho. O estudo bibliométrico conta com (i) estatística descritiva, (ii) análise de redes de relacionamento (co-citação e palavras-chave) e (iii) análise de conteúdo a partir de uma amostra de artigos extraídos da base de dados ISI Web of Knowledge (Web of Science). Verifica-se que a literatura de indicadores de sustentabilidade aborda temáticas diversas, tais como vantagem competitiva, gestão de stakeholders e avaliação do ciclo de vida. Já os estudos de casos baseados em entrevistas semi-estruturadas permitiram o levantamento dos seguintes sistemas de mensuração de desempenho com incorporação de indicadores de sustentabilidade: sistema de avaliação de desempenho das áreas, sistema de avaliação de desempenho individual, indicadores para elaboração de relatórios internos e externos e sistema de avaliação inicial de projetos. Além disso, foram identificados fatores que interferem na prioridade dos indicadores de sustentabilidade: estratégia corporativa, pré-requisito; maturidade da questão e urgência. Dentre os desafios apontados pelas empresas, encontram-se a definição de indicadores para avaliar os benefícios sociais decorrentes das atividades da organização, a quantificação monetária de retorno de iniciativas ambientais e sociais e o engajamento dos colaboradores na sustentabilidade corporativa, independente da natureza das suas atividades. A pesquisa mostra que há benefícios na incorporação da sustentabilidade no sistema de mensuração de desempenho corporativo e que isso ainda tem potencial para ser abordado de forma mais sistemática, sem depender exclusivamente da iniciativa de determinados líderes. O papel desses atores para implantação de práticas sustentáveis na organização é fundamental e necessário, mas não suficiente, já que a sustentabilidade corporativa depende do engajamento de diversos stakeholders (internos e externos à organização), que podem ser influenciados pela cultura e pelos processos de negócios alinhados à lógica do desenvolvimento sustentável. / The term corporate sustainability refers to the ability of an organization to survive in the long term, keeping itself (minimally) profitable in order to conduct their activities with less negative environmental impacts and more social benefits. Whereas the logic that the company is what it is capable of measuring, sustainable organizations require performance management systems that are aligned to sustainable development. Thus, this study aims to discuss the following research question: \"How sustainability is embedded in corporate performance measurement systems?\" For this, it proposes two research objectives: (i) identify the sustainability performance measurement systems and explore their major challenges, and (ii) explore the relative importance given by companies in relation to sustainability indicators. So, the research has a systematic literature review and multisectoral exploratory case studies (one pilot and four exploratory). The research provides evidence that the theme of sustainability indicators is still incipient and unstructured, with the potential to improve the use of literature already consolidated on performance measurement systems. The bibliometric study is based on (i) descriptive statistics, (ii) analysis of extracted networks of relationships (co-citation and keywords) and (iii) content analysis of a given sample of articles extracted from ISI Web of Knowledge (Web of Science). It is found that the literature of sustainability indicators covers different topics such as competitive advantage, stakeholder management and life cycle assessment (LCA). The cases studies based on semi-structured interviews allowed the identification of the following performance measurement systems that incorporate sustainability indicators: performance evaluation of the areas; individual performance evaluation system; indicators for internal and external reports; and initial project evaluation system. In addition, factors influencing the priority of sustainability indicators have been identified: maturity of the issue, requirement, corporate strategy and urgency. Among the challenges faced by companies, there are the definition of indicators to assess the social benefits of the organization activities, the quantification of the monetary return of environmental and social initiatives and employee engagement in corporate sustainability, independently of the nature of their activities. Research shows that there are benefits in incorporating sustainability in corporate performance measurement system and it still has the potential to be addressed more systematically, without relying solely on the initiative of certain leaders. The role of these actors for implementing sustainable practices in the organization is essential and necessary, but not sufficient, since the corporate sustainability depends on the engagement of various stakeholders (internal and external to the organization), which may be influenced by the culture and the business processes aligned to the logic of sustainable development.

Submitted by Joana Azevedo (joanad@id.uff.br) on 2017-08-19T19:00:59Z No. of bitstreams: 1 Dissert THIAGO DA SILVA FERREIRA.pdf: 2170199 bytes, checksum: 55980b70fed9f12cbea47f1f7c15a6f1 (MD5) / Approved for entry into archive by Biblioteca da Escola de Engenharia (bee@ndc.uff.br) on 2017-08-22T16:51:41Z (GMT) No. of bitstreams: 1 Dissert THIAGO DA SILVA FERREIRA.pdf: 2170199 bytes, checksum: 55980b70fed9f12cbea47f1f7c15a6f1 (MD5) / Made available in DSpace on 2017-08-22T16:51:41Z (GMT). No. of bitstreams: 1 Dissert THIAGO DA SILVA FERREIRA.pdf: 2170199 bytes, checksum: 55980b70fed9f12cbea47f1f7c15a6f1 (MD5) Previous issue date: 2016-12-14 / O presente estudo tem o objetivo de analisar os impactos da implementação por uma empresa de petróleo e gás natural dos empreendimentos GNL (gás natural liquefeito) e GLP (gás liquefeito de petróleo) aos pescadores artesanais de Magé, Estado do Rio de Janeiro no período de 2007 a 2016. Em termos metodológicos, a pesquisa se apoiou na revisão sistemática da literatura adotada tanto para oferecer o devido embasamento teórico sobre licença social para operar e justiça ambiental, quanto para apoiar a construção de instrumentos de coleta de dados aplicados junto a distintos stakeholders. Dentre os resultados destacaram-se: a necessidade de um maior esforço por um diálogo para além dos requisitos legais para licenciamento dos empreendimentos, assim como a busca por uma maior contribuição da academia e poder público na comunicação e esclarecimentos sobre os riscos e impactos locais do empreendimento, e suas respectivas oportunidades, quando existem. / This study aims to analyze the impacts of the implementation from LNG projects (liquefied natural gas) and LPG (liquefied petroleum gas) by an oil company and natural gas to the fisherfolk of Magé, State of Rio de Janeiro in the period 2007-2016. In terms of methodology, the research relied on the systematic review of the literature to both provide theoretical basis of social license to operate and environmental justice, and to support the construction of data collection instruments applied along the different stakeholders. The results highlighted the need for a greater effort for dialog beyond the legal requirements for the licensing of enterprises, as well as the search for a greater contribution of academia and public power in communication on the local risks and impacts, as their opportunities, when it exists.

Thesis (M.Com. (Accounting))--North-West University, Potchefstroom Campus, 2008.

It is acknowledged that the primary objective of any company should be the creation of shareholder-value. However, it is also recognised that there are other stakeholders, with their own financial and/or non-financial objectives, which could impact on a company's overall financial performance. Management should therefore identify stakeholder-groups which could impact on the company and formulate a model in addressing their objectives. This study integrates elements from the theory of shareholder-value, the agency-theory, the theory of property rights and different stakeholder orientation-models to develop the approach of responsible stakeholder-management in the creation of shareholder-value. Stakeholders can be grouped into economic, social and environmental components. The concept of sustainable development has exploded in recent years. Three main elements of sustainable development were identified, namely economic, social and environmental development, referred to as "Triple Bottom Line (TBL)". Several organisations have started focussing on the concept of sustainability by guiding the development of sustainability policies. However, the Global Reporting Initiative (GRI) has become the de facto global standard for reporting on sustainable development. The concept of TBL, and how the three elements of sustainability could contribute to the maximisation of shareholder-value, is discussed. The results of the empirical study, where the financial performance and shareholder-growth of companies listed on the JSE and which adopted and reported on the GRI-guidelines, were compared to a group of companies in the same index grouping of the JSE that had not formally adopted and reported on the guidelines, identified a clear trend that those reporting on their sustainability policies had had a much better growth in five of the six financial measures used than the comparative group. / Thesis (M.Com. (Accounting))--North-West University, Potchefstroom Campus, 2008.

Citizens in many provinces in South Africa have increasingly become more vocal about their unhappiness concerning service delivery in many departments of Government; their needs are not being met. Their violence and anger are usually aimed at emergency planners and government institutions, such as the police services, emergency medical services and fire services, therefore adding to various other challenges and difficulties these institution experience in carrying out their responsibilities (News Today, 2008). These institutions are also directly involved in the Disaster Risk Reduction process and play a key role in building a culture of safety and prevention within their communities by distributing knowledge and teaching skills (Twigg, 2004). Twigg (2004) argues that providing communities with information is the only way in which the scale, frequency, and complexity of disasters can be addressed. This should be done by following a multi–disciplinary approach that includes participatory development communication as a tool. The term participatory development communication refers to communication between parties where information transfer is de–emphasised and the process of dialogue between participants is favoured (Jacobson & Kolluri, 1999). This allows for solutions to problems to be identified in a collective fashion (Twigg, 2004; Jacobson & Kolluri, 1999). In light of the above the Maquassi Hills Fire Service’s relationship with the community has a major impact on the contribution the fire services make to building a culture of safety and also to what extent the community works towards building a culture of safety –– and thereby reducing disaster risk within the community. This study, consequently, aims to investigate the current relationship between the Maquassi Hills Fire Services and the community they serve, as well as the role of participatory development communication in this relationship. In order to do so this study explore various guidelines and principles set out by the literature in terms of participatory development communication and culture of safety to establish to what extent the Maquassi Hills Fire Services adhere to these principles and guidelines in their day–to–day functioning. This has been done by using a qualitative research design. Data collection methods appropriate to the qualitative research design were used to collect the necessary data. These methods included focus group discussions with members of the communities in the Maquassi Hills area and semi–structured interviews with the staff and management of the Maquassi Hills Fire Services. Guidelines and principles established in theory were used to describe and evaluate the current situation between the Maquassi Hills Fire Services and the surrounding communities to 5 whom they provide the service of fire fighting. The two main areas of theory addressed were that of Participatory Development Communication and that of a culture of safety as it presents in the Disaster Risk Reduction field. These were also the two main areas investigated in the empirical phase of the study. From the research it was found that in terms of Participatory Development Communication very little is being done by the fire services to establish dialogical communication. Thus creating opportunities for communities to communicate with the fire services by developing relevant communication channels is not being facilitated. However communities are eager to establish such an interactive relationship with the fire services. The data indicated that when the principles and guidelines for building a culture of safety are considered there exist various positive aspects. If these aspects are utilised and facilitated in the correct manner it may facilitate the process of building a culture of safety. It is therefore recommended that the fire services should start interacting with the communities in the Maquassi Hills area. Most of the issues experienced in the relationship between the fire services and the communities can to some extent be ascribed to the fact that the fire services do not reach out to the communities they serve. Interactions with the community should be based on the principles of participatory development communication which will ensure that dialogue is established and information is exchanged. Also very important in the Maquassi Hills area is supplying the communities with relevant, regular, correct and coherent fire safety information and skills. People in these communities need the necessary fire safety information to ensure their safety in terms of fire. By allowing people in these communities to participate in planning and implementing initiatives aimed at informing people, awareness campaigns and information sessions will be suited to the specific areas. This will mean that communities receive information relevant to their situation and circumstances and ultimately initiatives will be more effective, allowing the opportunity for a good culture of safety with regard to fire to be built. / Thesis (M. Development and Management)--North-West University, Potchefstroom Campus, 2012.

Citizens in many provinces in South Africa have increasingly become more vocal about their unhappiness concerning service delivery in many departments of Government; their needs are not being met. Their violence and anger are usually aimed at emergency planners and government institutions, such as the police services, emergency medical services and fire services, therefore adding to various other challenges and difficulties these institution experience in carrying out their responsibilities (News Today, 2008). These institutions are also directly involved in the Disaster Risk Reduction process and play a key role in building a culture of safety and prevention within their communities by distributing knowledge and teaching skills (Twigg, 2004). Twigg (2004) argues that providing communities with information is the only way in which the scale, frequency, and complexity of disasters can be addressed. This should be done by following a multi–disciplinary approach that includes participatory development communication as a tool. The term participatory development communication refers to communication between parties where information transfer is de–emphasised and the process of dialogue between participants is favoured (Jacobson & Kolluri, 1999). This allows for solutions to problems to be identified in a collective fashion (Twigg, 2004; Jacobson & Kolluri, 1999). In light of the above the Maquassi Hills Fire Service’s relationship with the community has a major impact on the contribution the fire services make to building a culture of safety and also to what extent the community works towards building a culture of safety –– and thereby reducing disaster risk within the community. This study, consequently, aims to investigate the current relationship between the Maquassi Hills Fire Services and the community they serve, as well as the role of participatory development communication in this relationship. In order to do so this study explore various guidelines and principles set out by the literature in terms of participatory development communication and culture of safety to establish to what extent the Maquassi Hills Fire Services adhere to these principles and guidelines in their day–to–day functioning. This has been done by using a qualitative research design. Data collection methods appropriate to the qualitative research design were used to collect the necessary data. These methods included focus group discussions with members of the communities in the Maquassi Hills area and semi–structured interviews with the staff and management of the Maquassi Hills Fire Services. Guidelines and principles established in theory were used to describe and evaluate the current situation between the Maquassi Hills Fire Services and the surrounding communities to 5 whom they provide the service of fire fighting. The two main areas of theory addressed were that of Participatory Development Communication and that of a culture of safety as it presents in the Disaster Risk Reduction field. These were also the two main areas investigated in the empirical phase of the study. From the research it was found that in terms of Participatory Development Communication very little is being done by the fire services to establish dialogical communication. Thus creating opportunities for communities to communicate with the fire services by developing relevant communication channels is not being facilitated. However communities are eager to establish such an interactive relationship with the fire services. The data indicated that when the principles and guidelines for building a culture of safety are considered there exist various positive aspects. If these aspects are utilised and facilitated in the correct manner it may facilitate the process of building a culture of safety. It is therefore recommended that the fire services should start interacting with the communities in the Maquassi Hills area. Most of the issues experienced in the relationship between the fire services and the communities can to some extent be ascribed to the fact that the fire services do not reach out to the communities they serve. Interactions with the community should be based on the principles of participatory development communication which will ensure that dialogue is established and information is exchanged. Also very important in the Maquassi Hills area is supplying the communities with relevant, regular, correct and coherent fire safety information and skills. People in these communities need the necessary fire safety information to ensure their safety in terms of fire. By allowing people in these communities to participate in planning and implementing initiatives aimed at informing people, awareness campaigns and information sessions will be suited to the specific areas. This will mean that communities receive information relevant to their situation and circumstances and ultimately initiatives will be more effective, allowing the opportunity for a good culture of safety with regard to fire to be built. / Thesis (M. Development and Management)--North-West University, Potchefstroom Campus, 2012.