Studien undersöker hur e-handelsföretag arbetar med hållbarhet i verksamhetsstyrningen för att balansera interna krav på lönsamhet med externa krav på hållbarhet. Hållbarhet är ett aktuellt ämne som uppmärksammas allt mer i samhället och allt större krav ställs på hållbart företagande. E-handeln är en snabbt växande bransch som ofta kritiseras för att vara ohållbar och dessutom en bransch som ställs inför paradoxala utmaningar till följd av konsumenternas ökade medvetenhet och krav på hållbarhet, samtidigt som interna krav på lönsamhet råder. Det skapas därmed en utmaning för e-handelsföretag att styra mot en hållbar e-handel. I studien konstateras att styrning av hållbarhet inom e-handel är komplext och att e-handelsföretagen befinner sig en utvecklingsfas av sitt hållbarhetsarbete. Det fastställs även att konsumenternas paradoxala krav är en utmaning att hantera, dock har e-handelsföretagen funnit ett sätta att bemöta de paradoxala kraven. Den största utmaningen med att styra mot en hållbar e-handel är däremot att integrera hållbarhet i verksamhetsstyrningen till följd av bristfälliga styrverktyg inom hållbarhet. Studien kommer fram till sex stycken viktiga faktorer för e-handelsföretag att beakta för att styra mot hållbarhet följt av en styrprocess i fem steg för att arbeta och styra mot en hållbar e-handel. / The study examines how e-commerce companies work with sustainability in their business management to balance internal demands for profitability with external demands for sustainability. Sustainability is a current topic that is receiving more and more attention in society and increasing demands are being placed on sustainable business. E-commerce is a fast-growing industry that is often criticized for being unsustainable and also an industry that faces paradoxical challenges as a result of consumers' increased awareness and demands for sustainability, while internal demands for profitability exists. This creates a challenge for e-commerce companies to manage towards sustainable e-commerce. The study states that managing sustainability in e-commerce is complex and that e-commerce companies are in a development phase of their sustainability management. It is also established that the paradoxical demands of consumers are a challenge to deal with, however, e-commerce companies have found a way to meet the paradoxical demands. The biggest challenge in managing towards sustainable e-commerce, on the other hand, is to integrate sustainability into business management as a result of inadequate management tools in sustainability. The study identifies six important factors for e-commerce companies to manage towards sustainability followed by a five-step process for working and managing towards sustainable e-commerce.

Inledning: Företag har idag ett större krav på sig att värna om miljön eftersom produktion och konsumtion står för en stor del växtgasutsläpp. Ledning och chefer behöver därför organisera sitt hållbarhetsarbete över hela verksamheten. Detta gör att internkommunikationen blir avgörande för att engagera medarbetarna och skapa hållbarhetstänk på alla nivåer i företaget. Syfte: Syftet med uppsatsen är att skapa en förståelse för hur det ekologiska hållbarhetsarbetet organiseras i svenska livsmedelsbutiker. Utifrån hållbarhetsarbetet undersöks även hur hållbarhetsmålen tillämpas och kommuniceras internt till anställda i verksamheten.  Metod: Denna studie har tillämpat en kvalitativ metod där fyra butikschefer från olika livsmedelsbutiker har intervjuats utifrån ett strategiskt urval. Kompletterande information har även hämtats genom dokumentanalyser från livsmedelskedjornas hemsidor. Metoden valdes för att skapa en djupare förståelse för ämnet. Slutsats: Organiseringsprocessen hos butikerna visar på deras engagemang för det ekologiska hållbarhetsarbetet. Användandet av experter samt styrning med regler, värderingar, delegering samt utbildningar bidrar till engagemang i deras utförande. Det hållbara arbetet och målen kommuniceras främst genom program, möten och utbildningar för att skapa medvetande hos personalen och motivera deras utförande. / Introduction: Companies today have a greater requirement to protect the environment because production and consumption account for a large part of the world's greenhouse gas emissions. Management and managers therefore need to organize their sustainability work throughout the business. This makes internal communication crucial for engaging employees and creating sustainability thinking at all levels in the company. Purpose: The purpose of the study is to create an understanding of how the ecological the sustainability work is organized in swedish grocery stores. Based on the sustainability work, it is also examined how the sustainability goals are applied and communicated internally to employees in the company. Method: This study has applied a qualitative method where four store managers from different grocery stores have been interviewed based on a strategic selection. Supplementary information has also been obtained through documents analyzed from the food chains websites. The method was chosen to create a deeper understanding about the subject.  Conclusions: The organizational process of the stores shows their commitment to its ecological sustainable work. The use of experts and governance with rules, values, delegation and education contribute to commitment in their execution. The sustainable work and goals are communicated mainly through programs, meetings and education to create awareness among the staff and motivate their execution.

Syfte: Syftet med studien är att undersöka attityder hos tillverkare av dentala material gentemot hållbarhetsarbete och implementering av mål för hållbar utveckling. Vår utgångspunkt i hållbarhetsarbete stammar från FN:s Agenda 2030, de globala målen för hållbar utveckling. Material och metod: Urvalsprocessen gav 8 företag av vilka 3 valdes ut att ingå i varsin semistrukturerad kvalitativ intervju. Resterande 5 företag tillfrågades att delta i en enkätundersökning och samtliga företags hemsidor inventerades utifrån de tre aspekterna ekonomisk, social och miljömässig hållbarhet samt informationens tillgänglighet. Resultat: Endast ett företag lät sig intervjuas. Svarsfrekvensen för enkäten var noll. Resultatet av hemsidegenomgången visar att 2 av företagen bedriver hållbarhetsarbete utifrån de tre aspekterna ekonomisk, social och miljömässig hållbarhet och att dessa 2 beaktar även vissa av de globala målen för hållbar utveckling, Agenda 2030. Slutsats: Majoriteten av de undersökta zirkoniaproducenterna har inte prioriterat att synliggöra sitt hållbarhetsarbete på sina hemsidor riktade till dentalbranschen och endast två av åtta företag bedriver synligt hållbarhetsarbete. Endast dessa företag visar att de beaktar de tre aspekterna av hållbarhet: ekonomisk, social och miljömässig. / Purpose: The aim of the study is to investigate the attitudes of manufacturers of dental materials towards sustainability and their implementation of sustainable development based on the UN’s global goals for sustainable development, Agenda 2030. Material and methods: The selection process resulted in 8 companies and 3 of them were selected to participate in a semi-structured qualitative interview. The remaining 5 companies were asked to participate in a survey. All companies’ websites were inventoried for the three aspects of sustainability (environmental, social and economic) as well as their searchability. Result: Only one company was interviewed. No one participated in the survey. The result of the website review says that 2 of the companies conduct work with sustainability and these 2 companies also consider some of the global goals for sustainable development, Agenda 2030. Conclusion: The majority of the zirconia producers in the study have not given priority to making their sustainability work visible on their websites aimed at the dental industry, and only two out of eight companies carry out visible sustainability work. Only these two companies show that they consider the three aspects of sustainability: economic, social and environmental.

Bakgrund: Under de två senaste decennierna har efterfrågan på hållbarhetsinformation ökat vilket har lett till införandet av tvingande reglering på hållbarhetsrapportering, exempelvis genom Direktiv 2014/95/EU. Till följd av tvingande hållbarhetsrapportering måste företag implementera hållbarhetsstyrning för att efterleva kraven på hållbarhetsrapportering.  Syfte: Syftet med studien är att förklara hur hållbarhetsstyrning i företag har påverkats till följd av tvingande reglering på hållbarhetsrapportering och hur hållbarhetsstyrning har påverkat rapporteringskvaliteten på hållbarhetsinformation. Metod: En kvantitativ metod genom innehållsanalys och kvasiexperiment ligger till grund för studien. Innehållsanalysen genomförs på tio svenska börsnoterade företags års- och hållbarhetsrapporter för räkenskapsåren 2013–2022.  Resultat: Resultatet visar att tvingande reglering har ett positivt samband med hållbarhetsstyrning. Kulturella-, administrativa- och cybernetiska kontroller har haft störst ökning till följd av tvingande reglering. Vidare förekommer ett positivt samband mellan hållbarhetsstyrning och rapporteringskvalitet. Kunskapsbidrag: Studien bidrar till litteraturen om sambandet mellan hållbarhetsstyrning och hållbarhetsrapportering. Vidare bidrar studien med metodologiskt bidrag genom ett konstruerat hållbarhetsstyrningsindex. / Background: Increasing demand for sustainability information during the last two decades has led to enactment of mandatory sustainability reporting, for example through Directive 2014/95/EU. As a result of mandatory sustainability reporting, companies must integrate sustainability management control systems to comply with reporting requirements.  Purpose: The purpose of this paper is to explain how sustainability management has been affected due to mandatory reporting on sustainability and how sustainability management has affected the quality of sustainability reporting. Research method: The study applies a quantitative method through content analysis and quasi-experiments. The content analysis is carried out on ten Swedish listed companies’ annual- and sustainability reports for the fiscal years 2013-2022. Results: The result shows that mandatory regulation has a positive relationship with sustainability management. Cultural-, administrative- and cybernetic controls have had the greatest increase due to mandatory regulation. Furthermore, there is a positive relationship between sustainability management and reporting quality.  Contributions: This study contributes to the literature on the relationship between sustainability management and sustainability reporting. It also makes a methodological contribution through a constructed sustainability management control index.

Os complexos desafios socioambientais da modernidade têm levado a sociedade, as empresas e os governos a interagir, construindo um novo conhecimento interdisciplinar em direção a um desenvolvimento com a manutenção da sustentabilidade ambiental do planeta. Parte desse conhecimento devido à relação das empresas com seu ambiente, tem recebido o nome de Responsabilidade Socioambiental. O que se pretendeu nessa pesquisa foi conhecer a relação entre as práticas de gestão com responsabilidade socioambiental (RSA) e seu desempenho para o desenvolvimento sustentável (DS). Para isso, buscou-se responder à questão: qual a relação das práticas de gestão com RSA e o desempenho para o DS? Foi feita uma revisão na literatura sobre os temas relacionados e depois realizou-se uma pesquisa quantitativa descritiva multidisciplinar com 80 empresas ligadas à instituições de apoio à gestão para o Desenvolvimento Sustentável. Após realizar uma análise de correlação canônica, obteve-se os seguintes resultados: as variáveis relativas à Visão e Liderança, Planejamento e Implementação, e Controle e Relato têm importância na relação com o desempenho, porém têm maior peso as variáveis Visão e Liderança e Planejamento e Implementação. Além disso, concluiu-se que determinados princípios e diretrizes, como Declaração dos Direitos Humanos, Pacto Global, Objetivos de Desenvolvimento do Milênio, padrões de certificação, como a ISO 9001 e 14001, e ferramentas, como Produção Limpa e Ecoeficiência, têm importância similar na sua relação com o desempenho, não sendo possível determinar diferença entre elas. Também foi possível concluir, da análise de correlação canônica, que as empresas com valores do bem comum têm nível maior de prática e desempenho do que as que não tem. / The socioenvironmental complex challenges of modernity have brought to society, businesses and governments to interact, building a new interdisciplinary knowledge toward a development with environmental sustainability of the planet. Part of this knowledge due to the relationship of companies with their environment, has received the name of Socioenviromental Responsibility. What if such research were intended to ascertain the relationship between management practices with socioenvironmental responsibility (SER) and its performance for Sustainable Development (SD). To do so we attempted to answer the question: what is the relationship between management practices with SER and performance for the SD? A review was made in the literature on related themes and after conducting a multidisciplinary descriptive quantitative research with 80 companies involved in the institutions supporting management for Sustainable Development an analysis was conducted of canonical correlation giving the following results: the variables on Vision and Leadership, Planning and Implementation, and Control and Reporting are important in relation to the performance, but have greater weight variables \'Vision and Leadership\' and \'Planning and Implementation. Moreover, it was concluded that certain principles and guidelines as Declaration of Human Rights, Global Compact, Millennium Development Goals and standards for certification as ISO 9001 and 14001 and tools such as Clean Production and eco-efficiency have similar importance in relation to the performance eliminating the possibility of determining the difference between them. It was also possible to conclude that companies with values of common good have a better level of practice and performance than those that do not.

Submitted by Joana Azevedo (joanad@id.uff.br) on 2017-08-22T13:30:40Z No. of bitstreams: 1 Dissert Priscylla Mello A M D Leventis.pdf: 3255273 bytes, checksum: df7879b229f6137a25f5239c68cbdcd9 (MD5) / Approved for entry into archive by Biblioteca da Escola de Engenharia (bee@ndc.uff.br) on 2017-08-22T16:39:22Z (GMT) No. of bitstreams: 1 Dissert Priscylla Mello A M D Leventis.pdf: 3255273 bytes, checksum: df7879b229f6137a25f5239c68cbdcd9 (MD5) / Made available in DSpace on 2017-08-22T16:39:22Z (GMT). No. of bitstreams: 1 Dissert Priscylla Mello A M D Leventis.pdf: 3255273 bytes, checksum: df7879b229f6137a25f5239c68cbdcd9 (MD5) Previous issue date: 2017-02-23 / Sustentabilidade é um tema cada vez mais abordado nos meios acadêmico e organizacional. A partir de uma primeira definição - ampla e generalista - sobre o desenvolvimento sustentável, uma série de estudos foi desenvolvida, no intuito de conceituar a sustentabilidade e delimitar suas práticas. Vê-se emergir inúmeras vertentes conceituais, dentre elas o modelo do Triple Bottom Line, o qual pressupõe as dimensões financeira, ambiental e social para o desenvolvimento da sustentabilidade e cuja aplicabilidade pode ser vislumbrada em contextos organizacionais. Neste paradigma, esta pesquisa se baseia na gestão por competências, conceito amplamente utilizado nas organizações para a alavancagem de resultados. Mediante a realização de uma pesquisa qualitativa, descritiva e exploratória, o presente trabalho apresenta uma análise acerca das competências necessárias à gestão da sustentabilidade, a partir de um estudo de caso em uma indústria brasileira. A coleta de dados contou com os procedimentos de pesquisa bibliométrica, pesquisa documental, realização de entrevistas com sete profissionais da referida organização e aplicação, nestes, do inventário de personalidade NEO-PI-R. Espera-se que este trabalho possa contribuir, tanto para o desenvolvimento de novos estudos associando tais temáticas em questão, como sobretudo para facilitar a incorporação e aplicabilidade da sustentabilidade nas organizações, em suas esferas operacional, tática e estratégica. Os resultados da presente pesquisa demonstraram o alinhamento das competências organizacionais em sustentabilidade da empresa pesquisada com o modelo do Triple Bottom Line, a complexidade de sua gestão e a necessidade constante de revisão e integração entre suas ações, bem como a mobilização das diversas áreas organizacionais que a compõe. Observou-se a existência de competências funcionais em gestão da sustentabilidade transversais, além de competências funcionais específicas por função. Evidenciou-se, ainda, grande afinidade entre os perfis de personalidade dos gestores entrevistados, especialmente entre os que desempenham as funções de gestão dos projetos sociais de sustentabilidade e entre os que gerenciam as demais dimensões da sustentabilidade na organização. Por fim, denota-se coerência, por parte da organização, na escolha dos profissionais que ocupam tais funções na organização pesquisada, tendo em vista a aderência observada entre seus perfis de personalidade e as atividades desempenhadas por eles. / Sustainability is a subject increasingly addressed in the academic and organizational environment. From a first definition - broad and general - about sustainable development, a series of studies for its development, intended to conceptualize sustainability and delimit its practices. A number of conceptual strands emerged, including the Triple Bottom Line model, which presupposes financial, environmental and social dimensions for the development of sustainability and its application can be seen in organizational contexts. In this paradigm, this research is based on the management by competences, concept widely used in the organizations for leverage of results. By conducting a qualitative, descriptive and exploratory research, the research presented an analysis on sustainability management competencies of a case study in a Brazilian industry. Data collection included the procedure of bibliometric research, documentary research, interviews with the professionals of the organization and the application, in these, NEO-PI-R personalitu inventory. It is hoped that this work can contribute both to the development of new studies associated with such themes, and especially to facilitate the incorporation and application of sustainability in companies, in their operational, tactical and strategic spheres. The results of the research demonstrated the alignment between the organizational competencies in sustainability of the surveyed company and the Triple Bottom Line model, the complexity of its management and the constant need for revision and integration between its actions, as well as the mobilization of the several organizational areas that compose it . It was observed the existence of transversal functional competences in sustainabilitu management, besides functional specific competencies by function. It was also evidenced a great affinity between the personality profiles of the managers interviewed, especially among those who perform social in sustainability projects and among those who manage the other dimensions of sustainability in the organization. Finally, there is coherence on the part of the organization in the choice of the professionals who occupy these functions in the organization researched, due to an adherence observed in their personality profiles and their activities.

Submitted by Joana Azevedo (joanad@id.uff.br) on 2017-08-22T18:30:54Z No. of bitstreams: 1 Dissert Priscylla Mello A M D Leventis.pdf: 3255273 bytes, checksum: df7879b229f6137a25f5239c68cbdcd9 (MD5) / Approved for entry into archive by Biblioteca da Escola de Engenharia (bee@ndc.uff.br) on 2017-08-28T17:54:36Z (GMT) No. of bitstreams: 1 Dissert Priscylla Mello A M D Leventis.pdf: 3255273 bytes, checksum: df7879b229f6137a25f5239c68cbdcd9 (MD5) / Made available in DSpace on 2017-08-28T17:54:36Z (GMT). No. of bitstreams: 1 Dissert Priscylla Mello A M D Leventis.pdf: 3255273 bytes, checksum: df7879b229f6137a25f5239c68cbdcd9 (MD5) Previous issue date: 2017-02-23 / Sustentabilidade é um tema cada vez mais abordado nos meios acadêmico e organizacional. A partir de uma primeira definição - ampla e generalista - sobre o desenvolvimento sustentável, uma série de estudos foi desenvolvida, no intuito de conceituar a sustentabilidade e delimitar suas práticas. Vê-se emergir inúmeras vertentes conceituais, dentre elas o modelo do Triple Bottom Line, o qual pressupõe as dimensões financeira, ambiental e social para o desenvolvimento da sustentabilidade e cuja aplicabilidade pode ser vislumbrada em contextos organizacionais. Neste paradigma, esta pesquisa se baseia na gestão por competências, conceito amplamente utilizado nas organizações para a alavancagem de resultados. Mediante a realização de uma pesquisa qualitativa, descritiva e exploratória, o presente trabalho apresenta uma análise acerca das competências necessárias à gestão da sustentabilidade, a partir de um estudo de caso em uma indústria brasileira. A coleta de dados contou com os procedimentos de pesquisa bibliométrica, pesquisa documental, realização de entrevistas com sete profissionais da referida organização e aplicação, nestes, do inventário de personalidade NEO-PI-R. Espera-se que este trabalho possa contribuir, tanto para o desenvolvimento de novos estudos associando tais temáticas em questão, como sobretudo para facilitar a incorporação e aplicabilidade da sustentabilidade nas organizações, em suas esferas operacional, tática e estratégica. Os resultados da presente pesquisa demonstraram o alinhamento das competências organizacionais em sustentabilidade da empresa pesquisada com o modelo do Triple Bottom Line, a complexidade de sua gestão e a necessidade constante de revisão e integração entre suas ações, bem como a mobilização das diversas áreas organizacionais que a compõe. Observou-se a existência de competências funcionais em gestão da sustentabilidade transversais, além de competências funcionais específicas por função. Evidenciou-se, ainda, grande afinidade entre os perfis de personalidade dos gestores entrevistados, especialmente entre os que desempenham as funções de gestão dos projetos sociais de sustentabilidade e entre os que gerenciam as demais dimensões da sustentabilidade na organização. Por fim, denota-se coerência, por parte da organização, na escolha dos profissionais que ocupam tais funções na organização pesquisada, tendo em vista a aderência observada entre seus perfis de personalidade e as atividades desempenhadas por eles. / Sustainability is a subject increasingly addressed in the academic and organizational environment. From a first definition - broad and general - about sustainable development, a series of studies for its development, intended to conceptualize sustainability and delimit its practices. A number of conceptual strands emerged, including the Triple Bottom Line model, which presupposes financial, environmental and social dimensions for the development of sustainability and its application can be seen in organizational contexts. In this paradigm, this research is based on the management by competences, concept widely used in the organizations for leverage of results. By conducting a qualitative, descriptive and exploratory research, the research presented an analysis on sustainability management competencies of a case study in a Brazilian industry. Data collection included the procedure of bibliometric research, documentary research, interviews with the professionals of the organization and the application, in these, NEO-PI-R personalitu inventory. It is hoped that this work can contribute both to the development of new studies associated with such themes, and especially to facilitate the incorporation and application of sustainability in companies, in their operational, tactical and strategic spheres. The results of the research demonstrated the alignment between the organizational competencies in sustainability of the surveyed company and the Triple Bottom Line model, the complexity of its management and the constant need for revision and integration between its actions, as well as the mobilization of the several organizational areas that compose it . It was observed the existence of transversal functional competences in sustainabilitu management, besides functional specific competencies by function. It was also evidenced a great affinity between the personality profiles of the managers interviewed, especially among those who perform social in sustainability projects and among those who manage the other dimensions of sustainability in the organization. Finally, there is coherence on the part of the organization in the choice of the professionals who occupy these functions in the organization researched, due to an adherence observed in their personality profiles and their activities.

Problematisering: Hållbar utveckling är en omfattande utmaning för världen och innefattar ekonomisk, miljömässig och social hållbarhet där ett samspel krävs för att uppnå hållbar utveckling. Agenda 2030 utgör globala mål för hållbar utveckling vilket många kommuner i Sverige har antagit. Även kommunala bolag måste styras för att uppnå hållbar utveckling. Utifrån tidigare forskning har vi identifierat en kunskapslucka kring svårigheter vid styrning av hållbarhet från en kommun ner i ett offentligt bolag samt hållbarhetsstyrning i ett kommunalt bolag. Då samhället måste ta ansvar för hållbar utveckling och kommuner är en stor del av samhället, har kommuner möjlighet att påverka hur hållbarhetsarbetet kan utformas. Därför behövs det en djupare förståelse för hur styrning av hållbarhet ser ut inom denna kontext. Syfte: Syftet med denna uppsats är att bidra med en ökad förståelse för hur kommunal hållbarhetsstyrning av ett kommunalt bolag ser ut och vilka svårigheter som finns vid styrning av hållbarhet. Uppsatsen syftar även till att identifiera svårigheter vid ett kommunalt bolags hållbarhetsstyrning av verksamheten. Metod: För att besvara syftet är uppsatsen utformad som en fallstudie med en kvalitativ forskningsmetod och en abduktiv forskningsansats. Vi har genomfört semistrukturerade intervjuer med respondenter i en svensk kommun samt i ett av kommunens bolag. Empiriska data har även samlats in via dokument. Slutsats: Styrning av hållbarhet av och i ett kommunalt bolag är komplext. Resultatet av denna studie visar på sex framstående svårigheter. Dessa svårigheter är definition och uttryckta mål, politisk styrelse, vinst och samhällsnytta, kontroll och flexibilitet, kultur samt uppföljning. Inom varje område kan svårigheter för en kommuns hållbarhetsstyrning av ett bolag såväl som svårigheter vid hållbarhetsstyrning i ett kommunalt bolag identifieras. / Background: Sustainable development is a comprehensive challenge for the world. It consists of economic, environmental and social sustainability, where an interplay is required to reach sustainable development. Agenda 2030 consists of global goals for sustainable development which many Swedish municipalities have adopted. Municipal companies also need to be managed to reach the aim of sustainable development. A knowledge gap on difficulties with a municipality’s sustainability management control of a municipal company as well as difficulties with sustainability management control in a municipal company has been identified. As society needs to take responsibility for sustainable development, municipalities have the possibility to influence how to work with sustainability. Therefore, a deeper understanding of how sustainability management control takes place within this context is needed. Purpose: The purpose with this paper is to contribute with a deeper understanding for how municipal governance of a municipal corporation looks regarding sustainability and what difficulties that exists when managing sustainability. The paper also aims to identify difficulties in a municipal company's sustainability management. Methodology: This paper is designed as a case study with a qualitative research method and an abductive research approach. The empirical data consist of documents and a total of six semi-structured interviews. Conclusion: Sustainability management control of and within a municipal company is complicated. The result of this study shows six overall areas of difficulties. These are definition and expressed goals, political board, profit and social benefits, control and flexibility, culture and follow-up. Within these areas' difficulties can be identified with a municipality’s sustainability management control of a municipal company as well as difficulties within the company’s internal sustainability management control.

Submitted by Edineia Teixeira (edineia.teixeira@unioeste.br) on 2018-10-11T14:01:58Z No. of bitstreams: 2 Tabatha _Santos - 2018.pdf: 4871103 bytes, checksum: dac5eb30acdb621c2e57d529c3381c8c (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Made available in DSpace on 2018-10-11T14:01:58Z (GMT). No. of bitstreams: 2 Tabatha _Santos - 2018.pdf: 4871103 bytes, checksum: dac5eb30acdb621c2e57d529c3381c8c (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Previous issue date: 2018-06-21 / In the context of the discussion about sustainable development emerges a paradigm based on social and environmental values, derived from the conscious and responsible use of natural resources, whose premise is to reach the satisfaction of the needs of the present generation, in a way that does not compromise the ability to attend the demands of future generations. In this sense, organizations have adopted more sustainable strategies and practices to minimize environmental and social impacts, in addition to achieving economic-financial gains and achieving legitimacy in the face of stakeholders. In view of this, this dissertation aims to analyze how is the sustainability management for organizational legitimacy in front of the pressures of the stakeholders in an agricultural cooperative in western Paraná. A theoretical model based on Stakeholder Theory, Legitimacy Theory and the Triple Bottom Line was developed, which presupposes that organizations are pressured by their stakeholders through the power, legitimacy and / or urgency to adopt sustainability practices economic, environmental and social, in order to gain, maintain and / or regain legitimacy in the face of these pressures. With a qualitative approach, it was aimed to explain these relationships through the case study procedure in an agricultural cooperative, in this way, interviews were conducted with managers and main stakeholders. From the content analysis, the research propositions were confirmed: stakeholders pressure organizations to adopt sustainability practices, through power, legitimacy and / or urgency; sustainability involves the balance of economic, environmental and social dimensions; organizations seek strategies to win, maintain and / or regain legitimacy. Therefore, it was concluded that there are pressures for adoption of sustainable practices by the main stakeholders, nevertheless, the cooperative has a proactive position in adopting economic, environmental and social practices, since it does more than is required by the legislation. This has brought financial benefits, as well as minimizing environmental impacts and demonstrating social responsibility, which is reflected in the image and reputation to its stakeholders and to a greater competitive advantage / No contexto de discussão acerca do desenvolvimento sustentável emerge um paradigma baseado em valores sociais e ambientais, provenientes do uso consciente e responsável dos recursos naturais, cuja premissa consiste em alcançar a satisfação das necessidades da geração presente, de forma que não comprometa a capacidade de atender as demandas das futuras gerações. Neste sentido, as organizações têm adotado estratégias e práticas mais sustentáveis para minimizar os impactos ambientais e sociais, além de obter ganhos econômico-financeiros e alcançar legitimidade perante os stakeholders. Diante disso, essa dissertação tem como objetivo analisar como é a gestão da sustentabilidade para legitimidade organizacional frente às pressões dos stakeholders em uma cooperativa agropecuária do oeste do Paraná. Para tanto, foi desenvolvido um modelo teórico embasado na Teoria dos Stakeholders, Teoria da Legitimidade e no Triple Bottom Line, o qual pressupõe que as organizações são pressionadas pelos seus stakeholders por meio do poder, legitimidade e/ou urgência, para adotar práticas de sustentabilidade econômica, ambiental e social, a fim de ganhar, manter e/ou recuperar legitimidade frente a estas pressões. Com uma abordagem qualitativa, objetivou explicar estas relações por meio do procedimento de estudo de caso em uma cooperativa agropecuária, dessa maneira, foram realizadas entrevistas com gestores e principais stakeholders. A partir da análise de conteúdo confirmaram-se as proposições da pesquisa: os stakeholders pressionam as organizações para adotar práticas de sustentabilidade, por meio do poder, legitimidade e/ou urgência; a sustentabilidade envolve o equilíbrio das dimensões econômica, ambiental e social; as organizações buscam estratégias para ganhar, manter e/ou recuperar a legitimidade. Portanto, concluiu-se que existem pressões para adoção de práticas sustentáveis pelos principais stakeholders, apesar disso, a cooperativa tem um posicionamento proativo na adoção de práticas econômicas, ambientais e sociais, visto que faz além do que é exigido pela legislação. Isso tem trazido benefícios financeiros, além de minimizar os impactos ambientais e demonstrar a responsabilidade social, o que se reflete na imagem e reputação perante seus stakeholders e em maior vantagem competitiva.

Os complexos desafios socioambientais da modernidade têm levado a sociedade, as empresas e os governos a interagir, construindo um novo conhecimento interdisciplinar em direção a um desenvolvimento com a manutenção da sustentabilidade ambiental do planeta. Parte desse conhecimento devido à relação das empresas com seu ambiente, tem recebido o nome de Responsabilidade Socioambiental. O que se pretendeu nessa pesquisa foi conhecer a relação entre as práticas de gestão com responsabilidade socioambiental (RSA) e seu desempenho para o desenvolvimento sustentável (DS). Para isso, buscou-se responder à questão: qual a relação das práticas de gestão com RSA e o desempenho para o DS? Foi feita uma revisão na literatura sobre os temas relacionados e depois realizou-se uma pesquisa quantitativa descritiva multidisciplinar com 80 empresas ligadas à instituições de apoio à gestão para o Desenvolvimento Sustentável. Após realizar uma análise de correlação canônica, obteve-se os seguintes resultados: as variáveis relativas à Visão e Liderança, Planejamento e Implementação, e Controle e Relato têm importância na relação com o desempenho, porém têm maior peso as variáveis Visão e Liderança e Planejamento e Implementação. Além disso, concluiu-se que determinados princípios e diretrizes, como Declaração dos Direitos Humanos, Pacto Global, Objetivos de Desenvolvimento do Milênio, padrões de certificação, como a ISO 9001 e 14001, e ferramentas, como Produção Limpa e Ecoeficiência, têm importância similar na sua relação com o desempenho, não sendo possível determinar diferença entre elas. Também foi possível concluir, da análise de correlação canônica, que as empresas com valores do bem comum têm nível maior de prática e desempenho do que as que não tem. / The socioenvironmental complex challenges of modernity have brought to society, businesses and governments to interact, building a new interdisciplinary knowledge toward a development with environmental sustainability of the planet. Part of this knowledge due to the relationship of companies with their environment, has received the name of Socioenviromental Responsibility. What if such research were intended to ascertain the relationship between management practices with socioenvironmental responsibility (SER) and its performance for Sustainable Development (SD). To do so we attempted to answer the question: what is the relationship between management practices with SER and performance for the SD? A review was made in the literature on related themes and after conducting a multidisciplinary descriptive quantitative research with 80 companies involved in the institutions supporting management for Sustainable Development an analysis was conducted of canonical correlation giving the following results: the variables on Vision and Leadership, Planning and Implementation, and Control and Reporting are important in relation to the performance, but have greater weight variables \'Vision and Leadership\' and \'Planning and Implementation. Moreover, it was concluded that certain principles and guidelines as Declaration of Human Rights, Global Compact, Millennium Development Goals and standards for certification as ISO 9001 and 14001 and tools such as Clean Production and eco-efficiency have similar importance in relation to the performance eliminating the possibility of determining the difference between them. It was also possible to conclude that companies with values of common good have a better level of practice and performance than those that do not.