Within the competitive marketing environment, companies are faced with many challenges to stay competitive. Companies are consistently trying to establish the longterm relationship with customers by satisfying them as much as possible. Since relationship marketing has highly-discussed concerns building the long-term relationship and improve customer satisfaction, the study aims to describe how different relationship marketing tactics affect customer satisfaction. According to previous scholars, four different major relationship marketing tactics were selected to investigate and described in the study, which are the quality of service, price perception, brand perception and value proposition. The authors developed a theoretical framework by reviewing previous works of literature to see how companies use relationship marketing tactics as a business strategy to develop customer satisfaction. The method of quantitative research was applied to this study and a online questionnaire was used to collect data. In results chapter, the authors tested descriptive analysis, reliability, validity, regression analysis by analyzing the empirical findings. There are three hypotheses accepted and one rejected. In the end of this paper, the authors analyzed and described the data in detail and revealed the effect of each relationship marketing tactics on customer satisfaction. Limitation of this study and further research are also presented.

Self-Directed Work Teams (SDWT) are strategic organization designs based on the belief that the time required to make good decisions decreases when employees are empowered to tap their tacit job knowledge. Because this strategy requires employees to think differently about the way they perform their jobs, the supervisor plays a critical role in SDWT implementations. If leaders fail to adequately manage the challenges associated with the transition to the SDWT structure, employee commitment towards the team and organization at large may suffer, putting the realization of SDWT benefits at risk. To better understand this complicated process, this research describes a field study observation designed to explore the relationship between the constructs of Self-Determination Theory (autonomy, competence, relatedness) with employee affective commitment towards a SDWT transition. Additionally, this research evaluates the mediating role leadership influence tactics has on the relationship between Self-Determination Theory and employee affective commitment towards a SDWT transition.

Immunity and reproduction are important and costly life-history traits and a large part of eco-immunology focuses on trade-offs between investing in reproduction versus immunity. Male Cape ground squirrels (Xerus inauris) are a good organism to test these trade-offs as they invest heavily in sperm competition, evidenced by their large testes, and exhibit alternative reproductive tactics. My research objective was to determine 1) if testosterone suppresses immunity, or if immunity suppresses testosterone, and 2) if alternative reproductive tactics differ in their investments in immunity and reproduction. I found evidence that testosterone was suppressed after an immune challenge, and that manipulatively increased testosterone had no effect on immunity, body condition or parasites. The dispersing tactic males were in worse condition, had higher parasite abundances, but showed no difference in their innate immune ability to non-dispersing males. Males incur increased costs with dispersal and may focus their energy into reproduction instead of immunity. / October 2015

This thesis is a study of the campaign tactics of the Arkansas gubernatorial elections as revealed by the 1948, 1950 and 1952 campaigns.

This thesis, through examination of the battles of Kadesh (1288 B.C.), Alam Halfa (1942), and the Arab-Israeli War (1967), attempts to determine the degree of similarity between tactical employment of the ancient chariot and modern armored vehicles. Sources include official analysis and records of participants and observers. This thesis proves that tactical employment of chariots and modern armored vehicles is clearly similar. Chariots were used to support infantry in the three conflicts examined. Also proved is that chariots were used almost identically with armored vehicles in exploiting a breakthrough, serving as reaction forces, making a reconnaissance, conducting retrograde operations, and holding or blocking enemy forces.

This thesis explores the nature of service learning projects that are structured to make interventions in rhetorical spheres and seek to achieve social change on a smaller scale rather striving for grander, or even systemic, change. In structuring community projects that include inherently limited interventions and equally limited goals, I argue that such projects should be open to immediate adjustments within themselves –to abandon any particular form or goal—to satisfy the immediate needs of the individuals served. I draw upon my work with a reintegration program for ex-offenders in Richmond, Virginia called Working with Conviction to help demonstrate that service learning constituents who create community projects need to be acutely attuned to the temporal and spatial constraints of any project, the ideological commitments of the relevant community, and the various locations of agency that can be affirmed and explored regarding the individuals served.

Croisant théorie néo-institutionnaliste et théorie des mouvements sociaux, cette thèse en stratégie explore la dialectique entre travail institutionnel disruptif et travail institutionnel défensif mettant ainsi en évidence les stratégies et contre stratégies qui peuvent être déployées au sein d’un champ organisationnel. Grâce à une étude de cas longitudinale, nous étudions l’histoire de l’amiante en France, entre 1970 et 1997. Entre contestation et collaboration, le cas est marqué par des luttes institutionnelles longues et complexes. Notre analyse s’appuie sur des données d’archives variées dont des archives audiovisuelles. Notre étude souligne l’évolution des répertoires tactiques mobilisés contre l’institution. Les tactiques persuasives conduiront à un changement de la pratique institutionnalisée pourtant maintenue par un travail de défense marqué par la mise en place d’une organisation frontière, le Comité Permanent Amiante, appelé aujourd’hui le « lobby de l’or blanc ». Seules des tactiques destructrices, portant sur les dimensions les plus ouvertes de l’institution, conduiront à sa délégitimation. Nous soulignons alors le rôle du pilier régulatif dans cette stratégie / Within the field of strategy, the thesis deals with the role of social movements inthe process of deinstitutionalization through the concept of repertoire of tactics. This research studies how social movement actions lead to the delegitimization of a taken for granted practice. We focus on the dialectic between defensive and disruptive institutional work. Our method is based on a processual case study. Drawing from the asbestos industry in France from 1970’ to 1990’, we study dialectical struggles between social movement and institution. Our study emphasizes the evolution of repertoire of tactics. Persuasive tactics lead to an institutional change and yet the practice is maintained due to the creation of a boundary organization. Only destructives tactics, directed against more opened institutional pillars, can lead to the ban of the practice. We emphasize the role of the regulative dimension in this strategy

Titel: Preparation for beginning to be active in professional tennis Goals: Goal of my work is to analyze general preparation for children to start actively in performance tennis, are conditioning, technique, tactics, and physiological preparation. Method: For being successful of the assigned tasks, we used diagnostic methods and processed the following analysis of their data in fitness, technique training, tactics, and physiological preparation. Results: They compare general preparations of baby tennis players and show diagnostics while working with children. Key words: Tennis, babytennis, condition, technique, tactics, mentally.

Title of thesis: Comparison of results of testing and game performance diagnosis of basketball players from team U15 Slavoj BK Litoměřice. Aim of thesis: To find out if the results of motion performance tests achieved by players during the training process will affect in-game performances of individual players during the season of junior U15 league. Methods of thesis: Analysis of literary sources and use of own experiences of children and youth coaching. While evaluating the motion performance tests done by players of team Slavoj BK Litoměřice, I used the assessment technique. I selected a numerical scale type of this technique. The examination of individual in-game performance was based on a direct field observation with a selected index, when the individual in-game performance of the chosen players is evaluated by the technical record of the game. I made a rating of a player's in-game performance from the data gathered from the game record, which characterizes his overall usefulness for his team in the particular match. Results: Thesis points out the issues of diagnostics of players match performance in sport games of children and youth. Theoretical assumptions correspond with practical experiences from working with children in lower age categories. In my work, I was comparing the motor tests...

The subject-matter of my thesis is interrogation tactics, i.e. a process when an interrogator choses a specific method which should help him to reach the goal of the interrogation - true and full testimony. The whole thesis is divided into five chapters that are again divided into sections. The introduction chapter describes the basic terms which are crucial for understanding and appreciation of the thesis. Second chapter gives reader an overview on Czech current effective regulation in Criminal Code compared with German current effective regulation and with regulation which was effective on Czech territory in 1873. In the third chapter I dealt with preparing of an interrogation, i.e. analytical a synthesis part, their mutual cohesion and also with different opinions of authors' regarding the problematic whether to divide the preparing of interrogation into phases or not. There are described particular phases of interrogation, in the fourth part that is an introduction, a monologue and a dialog. Each part is described in particular section. In section called dialog I have tried to describe each interrogation tactic, e.g. psychological influence on somebody who is lying. In the end of this chapter I also describe documentation about the process and about results of an interrogation. The least, fifth,...