This study provides a better understanding of the interactions between firm resources, strategy choice, marketing environment, and performance in rural SMEs. To date, a strategy framework specifically for SMEs in developing countries had not been developed. Past studies adapted the Miles and Snow (1987) strategy typologies or have developed strategy types for SMEs in developing countries only conceptually. This study extended the modelling approach adopted by DeSarbo et al., (2005, 2006) by empirically deriving a strategy typology specifically for SMEs in a developing country. Based on K-means clustering of theoretically relevant strategy dimensions, two strategy clusters were identified??lower performing conservative strategy A, and higher performing customer oriented strategy B. The issue of resource limitations in strategy formulation had not been adequately addressed by past studies on SME strategy. By examining how and to what extent objective and perceived dimensions of the external environment impact the resources-strategy-performance (RSP) links in rural SMEs, the study tested the applicability of the Resource-Based View (RBV) and the Knowledge-Based View (KBV) in a new context??that of rural SMEs in a developing country. Both RBV and KBV were supported by the findings. Key strategic resources in rural SMEs were explored for its strategic and performance implications. General resources and capabilities, knowledge-based resources, and in particular ??tacit?? marketing knowledge, were examined in an aggregated sense through the intuitive understanding within the one SME owner-manager. Strategy choice moderated and mediated the resource-performance relationship. SMEs with higher levels of resources and capabilities tended to adopt the higher performing strategy B. The study provided further insights on the kinds of knowledge that mattered. Knowledge-based resources that were more tacit in character determined strategy choice and performance??higher customer serving skills led to adopting the higher performing strategy B, while planning skills led to adopting the lower performing strategy A. Both the objective and perceived environments influenced SME performance by moderating the resource-strategy-performance relationship. SMEs located in more munificent provinces perceived their market environment accurately, possessed higher knowledge-based resources, and were more likely to adopt the higher performing strategy B.

Thesis (MA)--Stellenbosch University, 2002. / ENGLISH ABSTRACT: In the business sector of the Information Society, information plays a crucial role in giving an enterprise a competitive advantage. Information as a resource in a small enterprise includes internally produced information, information obtained from the external environment as well as the knowledge residing in people's heads. However, this information and knowledge needs to be processed and recorded in physical formats for the purposes of decision-making and problem solving as it is part of the information resources of the small enterprise. This study explored the extent of information and knowledge management in developing communities' small enterprises in pursuit of survival and success. A deeper understanding of the business information needs, sources of information, frustrations and problems were investigated in order to establish and meet the specific needs of small enterprises in developing communities. More specifically, the objective of the study was to promote effective information organisation in small enterprises, with special reference to developing communities, as a means to support economic and social development of South Africa. For data gathering, a questionnaire was developed and distributed to owner/managers of 17 small enterprises in Kayamandi, a developing community in the Stellenbosch area. The purpose was to determine owner/managers's needs with regard to information organisation and to identify existing systems, tools and procedures that might be appropriate for this sector. The results indicated the absence or insufficient business education of owner/managers in Kayamandi, which has a damaging effect on their ability to acquire the information they need for their daily business work and operational activities. Moreover, the owner/managers do most of their information gathering using a variety of informal sources, and that information is not organised in information packages. This, in tum, affects their business development. Information should interact with tacit knowledge to improve the quality of work. In addition, the oral tradition should be promoted because it plays an important role in the daily running of the small enterprises in developing communities. In that sense, owner/managers should create an environment that can assist in knowledge sharing from various information sources. Maintaining such knowledge as information in retrieval based information systems could assist owner/managers in the overall functioning of their businesses because they are faced with the challenge of responding effectively to changing customer expectations. An affordable information system model is recommended and structured to fit owner/manager's work habits. The arrangement of information resources in the system can be used for categorisation of information either in a manual or electronic system. / AFRIKAANSE OPSOMMING: In die sakesektor van die Inligtingsamelewing speel inligting 'n kritieke rol om aan 'n onderneming 'n mededingende voorsprong te bied. Inligting as hulpbron in 'n klein onderneming sluit in intern-geproduseerde inligting, inligting wat uit die eksterne omgewing verkry word, asook die kennis wat in mense se koppe is. Dié inligting moet egter verwerk en vasgelê word in fisiese formate met die oog op besluitneming en probleemoplossing, aangesien dit deel is van die inligtingshulpbronne van die klein onderneming. Hierdie studie verken die omvang van inligtings- en kennisbestuur in ontwikkelende gemeenskappe se klein sake-ondernemings met die oog op oorlewing en sukses. 'n Dieper begrip is gesoek van die sake-inligtingsbehoeftes, bronne van inligting, frustrasies en probleme ten einde die spesifieke behoeftes van 'n klein onderneming te bepaal en daaraan te voldoen. Meer bepaald was die doel van die studie om effektiewe inligtingsorganisering in klein ondernemings te bevorder, met spesifieke verwysing na ontwikkelende gemeenskappe, as 'n manier om ekonomiese en sosiale ontwikkeling in Suid-Afrika te bevorder. Met die oog op dataversameling is 'n vraelys ontwikkel en versprei onder eienaarslbestuurders van 17 klein ondernemings in Kayamandi, 'n ontwikkelende gemeenskap in die Stellenbosch-gebied. Die doel was om eienaars/bestuurders se behoeftes met betrekking tot inligtingsorganisering te bepaal en stelsels, werktuie en prosedures te identifiseer wat vir hierdie sektor toepaslik sou wees. Die uitslae dui op die afwesigheid of ontoereikendheid van sake-opleiding onder die eienaars/bestuurders in Kayamandi, wat 'n skadelike uitwerking het op hul vermoë om die nodige inligting te bekom vir hul daaglikse sake-bedrywighede en operasionele aktiwiteite. Verder hanteer die eienaarslbestuurders grotendeels hul eie inligtingsversameling deur gebruik te maak van 'n verskeidenheid informele bronne, en hierdie inligting word nie in inligtingspakkette georganiseer nie. Dit beïnvloed op sy beurt hul sake-ontwikkeling. Inligting behoort in wisselwerking te wees met versweë kennis ten einde die kwaliteit van werk te verbeter. Daarby behoort die mondelinge tradisie bevorder te word, want dit speel 'n belangrike rol in die daaglikse bestuur van die klein sake-ondernemings in ontwikkelende gemeenskappe. In daardie opsig behoort eienaars/bestuurders 'n omgewing te skep wat kan help met kennisdeling vanuit verskeie inligtingsbronne. Die instandhouding van sulke kennis as inligting in herwinningsgebaseerde inligtingstelsels, sou eienaarslbestuurders kon help in die algehele funksionering van hulondernemings, want hulle staar die uitdaging in die gesig om effektief te reageer op veranderende klanteverwagtinge. 'n Bekostigbare inligtingstelselmodel word aanbeveel en gestruktureer om by eienaarslbestuurders se werksgewoontes te pas. Die rangskikking van inligtingsbronne in die stelsel kan gebruik word vir die kategorisering van inligting óf in 'n hand- óf in 'n elektroniese stelsel.

Submitted by Bernardo Solé Barros (bernardosole@hotmail.com) on 2015-01-22T22:11:56Z No. of bitstreams: 1 Cenário de mudanças e implicações na transferência de conhecimento tácito.versão final para download.pdf: 1378134 bytes, checksum: 4c7960434e0af2def0f74217e1cbcb4c (MD5) / Approved for entry into archive by Janete de Oliveira Feitosa (janete.feitosa@fgv.br) on 2015-02-04T19:28:02Z (GMT) No. of bitstreams: 1 Cenário de mudanças e implicações na transferência de conhecimento tácito.versão final para download.pdf: 1378134 bytes, checksum: 4c7960434e0af2def0f74217e1cbcb4c (MD5) / Approved for entry into archive by Marcia Bacha (marcia.bacha@fgv.br) on 2015-02-11T13:02:22Z (GMT) No. of bitstreams: 1 Cenário de mudanças e implicações na transferência de conhecimento tácito.versão final para download.pdf: 1378134 bytes, checksum: 4c7960434e0af2def0f74217e1cbcb4c (MD5) / Made available in DSpace on 2015-02-11T13:09:06Z (GMT). No. of bitstreams: 1 Cenário de mudanças e implicações na transferência de conhecimento tácito.versão final para download.pdf: 1378134 bytes, checksum: 4c7960434e0af2def0f74217e1cbcb4c (MD5) Previous issue date: 2013-12-19 / O objetivo dessa dissertação é analisar o desafio da transferência de conhecimento no setor de tecnologia de Óleo e Gás, especificamente na empresa FMC Technologies do Brasil, e suas consequências no diferencial competitivo, ao compreender como se dá a transferência de conhecimento tácito dos especialistas para os novos colaboradores, que devido ao enorme crescimento do segmento são a maioria atualmente. O estudo de caso se dará pela observação participante do próprio autor no local de trabalho, abordagem de teoria analítica e consequente pesquisa qualitativa com colaboradores de diferentes áreas e tempos de serviço, a fim de qualificar observações, bem como entender como se estabelece este processo e fundamentalmente, como melhorá-lo e garantir sustentabilidade. Como resultado deste trabalho tivemos a validação dos especialistas como responsáveis pela transferência do conhecimento tácito dentro do ambiente e contexto capacitante criado desde a fundação da empresa CBV, o qual desdobra a estratégia através da inspiração na valorização do trabalho e sentimento de contribuição. / The main purpose of this study is to analyze the knowledge transfer challenge in the oil and gas technology industry, specifically in FMC Technologies in Brazil, and its consequences on the competitive edge by understanding how is the transfer of knowledge from the specialist to new employees , that due to the massive growth of the segment are the most current . The case study will be done by the author's own participant observation in the workplace, the analytical theory approach and consequent qualitative research with employees from different areas and service times in order to qualify observations and to understand how this process is established and fundamentally, how to improve it and ensure sustainability. As a result of this work we validate the experts as responsible for the transfer of tacit knowledge within the environment and enabling context created since the company's founding CBV, which deploy the strategy through inspiration in the recognition of work and sense of contribution.

Submitted by Claudia Dias da Mota (claumota@yahoo.com.br) on 2015-04-07T13:03:37Z No. of bitstreams: 1 Gestao_do_Conhecimento_Vaprov-06-04-2015-V23.pdf: 4831930 bytes, checksum: b91fab1101cacff53d4a89f021f5d8fd (MD5) / Approved for entry into archive by Janete de Oliveira Feitosa (janete.feitosa@fgv.br) on 2015-05-27T14:00:29Z (GMT) No. of bitstreams: 1 Gestao_do_Conhecimento_Vaprov-06-04-2015-V23.pdf: 4831930 bytes, checksum: b91fab1101cacff53d4a89f021f5d8fd (MD5) / Approved for entry into archive by Marcia Bacha (marcia.bacha@fgv.br) on 2015-06-01T11:59:52Z (GMT) No. of bitstreams: 1 Gestao_do_Conhecimento_Vaprov-06-04-2015-V23.pdf: 4831930 bytes, checksum: b91fab1101cacff53d4a89f021f5d8fd (MD5) / Made available in DSpace on 2015-06-01T12:00:05Z (GMT). No. of bitstreams: 1 Gestao_do_Conhecimento_Vaprov-06-04-2015-V23.pdf: 4831930 bytes, checksum: b91fab1101cacff53d4a89f021f5d8fd (MD5) Previous issue date: 2014-12-15 / This project develops the idea that knowledge management will be efficient if it contemplates knowledge in its major categories: tacit, present in people's minds, and explicit, in the organization's records, manuals and procedures. The conversion from one to the other is the essence of knowledge creation. Following this principle, the organizational management should create conditions for the exchange of experiences among people for the conversion and consequent sharing of knowledge to flow dynamically in the organizational structure. Technology is a means of access to facilitate dissemination of information and organizational culture elements should contribute to encouraging the creation of new ideas. Considering these arguments, the project will discuss the relationship between tacit and explicit knowledge in four types of conversion, socialization, externalization, combination and internalization. / O presente projeto desenvolve a ideia de que a gestão do conhecimento será eficiente se contemplar o conhecimento em suas duas principais modalidades: tácito, presente na mente das pessoas, e explícito, presente nos registros da organização, nos manuais e nos procedimentos. A conversão do primeiro para o segundo é a essência da criação do conhecimento. Seguindo esse princípio, a gestão organizacional deverá criar condições para trocas de experiências entre as pessoas, para que a conversão e consequente compartilhamento do conhecimento fluam de forma dinâmica na estrutura organizacional. Por um lado, a tecnologia é um meio de acesso para facilitar a disseminação da informação, por outro, a cultura organizacional deverá contribuir com elementos incentivadores à criação de novas ideias. Considerando esses preceitos, o projeto discutirá o relacionamento entre os conhecimentos tácito e explícito em quatro tipos de conversão: socialização, externalização, combinação e internalização.

Submitted by Thassia da Silva (tdasilva22@gmail.com) on 2018-01-18T18:07:34Z No. of bitstreams: 1 Thassia da Silva--Key Success Factor Ranking for Intrafirm Knowledge Sharing A Delphi Method Approach in the Oil and Gas Industry.pdf: 2005716 bytes, checksum: 3357ec23f1c093750910850a6e7e9434 (MD5) / Approved for entry into archive by ÁUREA CORRÊA DA FONSECA CORRÊA DA FONSECA (aurea.fonseca@fgv.br) on 2018-03-02T19:31:43Z (GMT) No. of bitstreams: 1 Thassia da Silva--Key Success Factor Ranking for Intrafirm Knowledge Sharing A Delphi Method Approach in the Oil and Gas Industry.pdf: 2005716 bytes, checksum: 3357ec23f1c093750910850a6e7e9434 (MD5) / Made available in DSpace on 2018-03-12T18:57:52Z (GMT). No. of bitstreams: 1 Thassia da Silva--Key Success Factor Ranking for Intrafirm Knowledge Sharing A Delphi Method Approach in the Oil and Gas Industry.pdf: 2005716 bytes, checksum: 3357ec23f1c093750910850a6e7e9434 (MD5) Previous issue date: 2017-12-18 / Knowledge and its propagation are unquestionably at the center of most, if not all, discussions on innovation, performance, as well as other elements related to firm success. Although the literature has proposed several key success factors for knowledge sharing, it has yet to explore how these factors rank in terms of importance from a firm nationality perspective. Through a Delphi Method approach, upstream professionals from four major multinational Oil & Gas firms (Brazilian, North American, Norwegian and French), with at least seven years of experience, ranked specific literature-based proposed factors for successful intrafirm knowledge sharing. There was a total of three rounds, where the first round had 41 participants, and the remaining two rounds (second and third) had 39 participants. On average, open door policy was the most relevant factors that lead to knowledge sharing among the four firms. In terms of the least relevant ones, acknowledgement and status were seen, on average, as factors less likely to lead to intrafirm knowledge sharing.

Actuellement, le développement du travail en mode projet, ainsi que le travail en réseaux, entraînent de profondes modifications dans la manière de concevoir les espaces de travail et les bureaux. Les entreprises qui conçoivent ces espaces associent souvent des architectes et des designers.La thèse a pour objet de répondre à la question suivante : comment les connaissances nouvelles sont elles générées dans les activités de conception relatives au domaine de l'aménagement des espaces de travail ?Le premier chapitre s'articulera autour des différents travaux relatifs aux activités deconception (travaux de Lebahar, Hatchuel et Visser, etc.). Le second s'intéressera aux différentes théories relatives à la génération des connaissances (travaux de Nonaka, Tsoukas et Engeström, etc).Afin de répondre à notre question de recherche, nous avons mis en place un dispositif d'observation de longue durée au sein des entreprises étudiées (approche de nature ethnométhdologique). Il s'agit de deux entreprises parisiennes spécialisées dans l'aménagement des espaces de travail: Génie des Lieux et Workspace CBRE.Nous avons montré que des difficultés d'intercompréhension apparaissent dans les activités de conception. Ces obstacles sont dûs à l'existence des connaissances tacites relationnelles au sens d'Harry Collins. Ces dernières peuvent être rendues explicites par la conception d'objets intermédiaires. Nous avons vu également comment la conception des artefacts en deux dimensions et en trois dimensions permet la génération des connaissances nouvelles et utiles dans un projet d'aménagement d'espaces de travail. / The development of this work is currently carried out in a project mode, since working in the network requires deep modifications in a way of conceiving the workspaces as well as the offices. The enterprises that conceive these spaces often associate both the designers and the architects.The purpose of this present thesis is to answer the flowing question: how are the recent knowledges generated in the conception activities which appear in the field of work space planning?The first chapter focuses on the works related to the conception activities (works of Lebahar, Hatchuel and Visser...etc...). The second deals with the different theories relating to the generation of knowledge (works of Nonaka, Tsoukas and Engeström... etc...).To answer our research question, we have installed a device which requires a long_term intervention inside the enterprises meant for study (ethnomethodological approach). There are two Parisian enterprises that specialize in work space planning: (GENIE DES LIEUX and workspace CBRE).During the work, we have shown some difficulty intercomprehension that emerged in the conception activities. We have concluded, as a result, that these obstacles were due to relational tacit knowledges (RTK) according to Harry Collins theory. However these difficulties can be made explicit by the conception of intermediate objects.We have also noticed that ho when conceiving the artifacts into two and three dimensions, this allows the generation of new and useful knowledges in a project of work space planning.

Submitted by Alison Vanceto (alison-vanceto@hotmail.com) on 2017-03-21T12:14:55Z No. of bitstreams: 1 TeseLFMA.pdf: 6039987 bytes, checksum: 0c2336ab8f5bc28819f69b3f22ff44fb (MD5) / Approved for entry into archive by Ronildo Prado (ronisp@ufscar.br) on 2017-04-20T14:03:16Z (GMT) No. of bitstreams: 1 TeseLFMA.pdf: 6039987 bytes, checksum: 0c2336ab8f5bc28819f69b3f22ff44fb (MD5) / Approved for entry into archive by Ronildo Prado (ronisp@ufscar.br) on 2017-04-20T14:03:24Z (GMT) No. of bitstreams: 1 TeseLFMA.pdf: 6039987 bytes, checksum: 0c2336ab8f5bc28819f69b3f22ff44fb (MD5) / Made available in DSpace on 2017-04-20T14:08:51Z (GMT). No. of bitstreams: 1 TeseLFMA.pdf: 6039987 bytes, checksum: 0c2336ab8f5bc28819f69b3f22ff44fb (MD5) Previous issue date: 2016-12-08 / Não recebi financiamento / The Agile Project Management (GAP) emerges as a response to criticisms made to Traditional Project Management Methods for being prescriptive, bureaucratic, and not very dynamic, thus limited when applied in innovation-intensive and knowledge-intensive environments. The main differences between those approaches are the self-management teams, use of the concept of vision rather than scope, iterations, greater customer involvement and pursuit for simplicity. All have an impact on how Knowledge Management (KM) is performed, in particular, the prioritization of the use of tacit rather than explicit knowledge. Several authors approach the intercession between agile project management and knowledge management theories, however, they made little progress in their proposals for management models. Through systematic theoretical reviews and case studies, we advance in this aspect, proposing a Conceptual Model for Knowledge Management in Agile Project Management. The main peculiarities are: consider both intra and interproject knowledge; consider GAP differentials; focus on the project team; use GAP rituals to potentiate the KM; and the applicability to any agile method. / O Gerenciamento Ágil de Projetos (GAP) surge como resposta às críticas aos métodos tradicionais de gerenciamento de projetos quanto a serem prescritivos, engessados e pouco dinâmicos, desse modo, limitados em ambientes de inovação e intensivos em conhecimento. As principais diferenças entre as abordagens são a autogestão, uso do conceito de visão no lugar de escopo, as iterações, o maior envolvimento do cliente e busca por simplicidade e redução da documentação. Todas têm impacto na forma como a gestão do conhecimento (GC) é realizada, em particular, a priorização do uso do conhecimento tácito ao invés do explícito. Diversos autores abordam a interseção entre as teorias de gerenciamento ágil de projetos e gestão do conhecimento, no entanto, avançam pouco em propostas de modelos de gestão. Esse trabalho, por meio de revisões teóricas sistemáticas e estudos de casos, contribui nesse aspecto, propondo um Modelo para apoiar a Gestão do Conhecimento no Gerenciamento Ágil de Projetos. Como suas principais particularidades estão: considerar tanto o conhecimento intra como interprojetos; contemplar os diferenciais do GAP; ter como foco a equipe de projetos; utilizar os rituais do GAP em favor da GC; além de poder ser aplicado a qualquer método ágil.

Os estudos acerca da gestão do conhecimento apontam para a utilização do conhecimento como fomento de um desempenho mais eficaz, a partir do envolvimento dos sujeitos nos processos organizacionais, valorizando os ativos do conhecimento, capazes de promover o sucesso da organização. A literatura da área de gestão do conhecimento concentra suas discussões no ambiente das organizações empresariais e possui a maioria das pesquisas e aplicações voltadas ao conhecimento organizacional, contudo, verifica-se a existência de outros contextos, nos quais a gestão do conhecimento pode ser estudada e discutida, dentre esses, o contexto das organizações universitárias, sob a perspectiva do conhecimento científico. A pesquisa investigou o ambiente de uma organização universitária, com o objetivo de estudar o processo de compartilhamento do conhecimento científico na Universidade Tecnológica Federal do Paraná (UTFPR). Para tanto, realizou um estudo de caso envolvendo docentes que atendessem a dois requisitos: orientar tese de doutorado e possuir bolsa produtividade do CNPq. Os dados foram coletados por meio de pesquisa documental e entrevistas em profundidade analisadas utilizando a análise de conteúdo. Os resultados apontam que embora ainda não existam muitos estudos acerca da gestão do conhecimento científico, o ambiente científico já agrega elementos utilizados pela GC. Para os entrevistados, o processo de aquisição de conhecimentos e o interesse pela atividade de pesquisa não estão atrelados à área de formação, mas as suas características individuais. As pesquisas são realizadas em áreas definidas para adensar o conhecimento. A produção está atrelada à pesquisa dos seus orientandos e para iniciar um novo estudo, utilizam a literatura, sobretudo periódicos internacionais. Os canais de comunicação utilizados são, a participação em eventos, e-mail, viagens, contato face a face, participação em bancas, Skype, aulas, fórum, reuniões, telefone, chat, lista de e-mail, página web (acesso aberto e restrito por senha), palestras, seminários, servidor web (com senha), videoconferência. Na comunicação formal, os periódicos são escolhidos por qualidade e credibilidade. Não há ferramentas e práticas institucionalizadas para o compartilhamento de informação e conhecimento, o que ocorre em meios informais, contudo, há o investimento recente em ferramentas como portal institucional, biblioteca digital de teses e dissertações e repositório institucional. O ambiente institucional apresenta espaço físico limitado, por outro lado oferece condições para a realização de atividades de pesquisa. Consideram o contato com os pares relevante para a realização de suas atividades de pesquisa. / Studies on knowledge management have pointed out the use of knowledge as a way for developing more efficient performances, due to the involvement of subjects on organizational processes, recognizing the value of knowledge assets as capable of making an enterprise successful. The literature in the area of knowledge management concentrates the discussions on business organizational environment and most of researches and applications are related to the organizational knowledge perspective. However, it is noted the existence of other contexts where knowledge management can be studied and discussed, among these, academic contexts on the scientific knowledge perspective. This work has investigated the environment of an academic institution with the aim of studying the scientific knowledge sharing at Universidade Tecnológica Federal do Paraná (UTFPR). For so, a case study was developed at the institution, involving professors who met the following requirements: being primary adviser of doctorate dissertations and receiving Research Productivity Scholarship from CNPq. The data were collected by means of documental research and interviews were deeply analyzed using Content Analysis. The results showed that, even though there are not many studies on scientific knowledge management, the scientific environment already possesses elements used by KM. According to the interviewees, the process of knowledge acquisition and the interest in research activities are not tied to their professional area, but to their individual characteristics. Research is conducted in defined areas in order to deepen knowledge. Their production is related to the research conducted by their advisees and, in order to start a new study, they make use of literature, especially international journals. The communication channels mentioned were: participation in events, e-mails, trips, face to face contact, participation in boards, Skype, classes, forums, meetings, phone calls, chat, e-mail list, web page (open access and restricted by password), lectures, seminars, web server (with password), video conferencing. In relation to the formal communication, journals are chosen for their quality and credibility. There are no institutionalized tools and practices for sharing information and knowledge. It occurs in informal ways. However, investments have been recently made in tools such as the institutional portal, digital library of theses and dissertations and institutional repository. The institutional environment has limited physical space, on the other hand, it offers conditions for carrying out research activities. They consider contact with peers relevant for the development of their research activities.

Fundação de Amparo à Pesquisa do Estado do Rio de Janeiro / A partir da metade do século 20 o recurso meramente material deixou de ser considerado como a maior fonte de riqueza de uma instituição ou sociedade para ceder lugar à superestimação do ativo intelectual. Essa alternância de paradigma provocou no seio corporativo a preocupação de desenvolver estratégias e ferramentas gerenciais que fossem capazes de propiciar um meio oportuno para a geração e socialização do conhecimento organizacional. Na sociedade da nova economia, ancorada na valorização dos recursos intangíveis, o gerenciamento do conhecimento tácito, altamente pessoal e subjetivo, é concebido como importante tática para prover vantagem competitiva à empresa, inclusive àquelas que prestam serviços educacionais, concedendo lhe status de inovação apontada para o futuro. Uma das estratégias sugeridas pela literatura especializada reside na criação de redes de relacionamentos sociais que visem ampliar e potencializar a interação entre os partícipes no processo de compartilhamento de conhecimentos e troca de experiências para a apreensão da aprendizagem social colaborativa. Portanto, buscou-se examinar, nesta pesquisa, por intermédio de um estudo de caso particular, se uma importante e renomada instituição de ensino superior (IES) atuante no segmento de educação a distância online cumpre os fatores idiossincráticos e organizacionais relevantes para a transferência do conhecimento tácito, bem como se propicia aos docentes inseridos na comunidade virtual de professores (CVP) uma ambientação favorável para tal. O presente estudo sustenta-se em farto e consistente aparato bibliográfico sobre (i) conhecimento; (ii) gestão do conhecimento e (iii) redes, comunidades virtuais e novo social learning e objetiva confrontar as inflexões teóricas apresentadas com as análises realizadas quantitativa e qualitativamente dos dados coletados da unidade de amostra selecionada, na tentativa de prover elucidações capazes de satisfazer as hipóteses formuladas na pesquisa. / From the mid 20th century the merely material resource has been no longer considered as the richest source of an institution or society to give way to the overestimation of the intellectual assets. This paradigm alternation caused the corporate within the concern of developing strategies and management tools that were able to provide an appropriate means for the generation and socialization of organizational knowledge. In the "society of the new economy," based on the valuation of intangible assets, the management of tacit knowledge, highly personal and subjective, is designed as an important tactic to provide competitive advantage to the company, including those that provide educational services, giving you innovation status headed to the future. One of the strategies suggested by the literature is to create social networking sites aimed at expanding and increasing the interaction between the participants in the knowledge sharing process and exchange of experiences for the arrest of collaborative social learning. Therefore, we sought to examine in this research through a particular case study, is an important and renowned higher education institution (HEI) active in online distance education segment meets the idiosyncratic and organizational factors relevant to the transfer of tacit knowledge, as well as provides the entered teaching in the virtual community of teachers (VCT) a favorable setting for such. This study is based on plentiful and consistent bibliographic apparatus on (i) knowledge; (ii) knowledge management and (iii) networks, virtual and new social learning and objective communities confront the theoretical inflections presented with analyzes quantitative and qualitative data collected from the selected sample unit in an attempt to provide clarifications able to meet the assumptions made in the research.

Os estudos acerca da gestão do conhecimento apontam para a utilização do conhecimento como fomento de um desempenho mais eficaz, a partir do envolvimento dos sujeitos nos processos organizacionais, valorizando os ativos do conhecimento, capazes de promover o sucesso da organização. A literatura da área de gestão do conhecimento concentra suas discussões no ambiente das organizações empresariais e possui a maioria das pesquisas e aplicações voltadas ao conhecimento organizacional, contudo, verifica-se a existência de outros contextos, nos quais a gestão do conhecimento pode ser estudada e discutida, dentre esses, o contexto das organizações universitárias, sob a perspectiva do conhecimento científico. A pesquisa investigou o ambiente de uma organização universitária, com o objetivo de estudar o processo de compartilhamento do conhecimento científico na Universidade Tecnológica Federal do Paraná (UTFPR). Para tanto, realizou um estudo de caso envolvendo docentes que atendessem a dois requisitos: orientar tese de doutorado e possuir bolsa produtividade do CNPq. Os dados foram coletados por meio de pesquisa documental e entrevistas em profundidade analisadas utilizando a análise de conteúdo. Os resultados apontam que embora ainda não existam muitos estudos acerca da gestão do conhecimento científico, o ambiente científico já agrega elementos utilizados pela GC. Para os entrevistados, o processo de aquisição de conhecimentos e o interesse pela atividade de pesquisa não estão atrelados à área de formação, mas as suas características individuais. As pesquisas são realizadas em áreas definidas para adensar o conhecimento. A produção está atrelada à pesquisa dos seus orientandos e para iniciar um novo estudo, utilizam a literatura, sobretudo periódicos internacionais. Os canais de comunicação utilizados são, a participação em eventos, e-mail, viagens, contato face a face, participação em bancas, Skype, aulas, fórum, reuniões, telefone, chat, lista de e-mail, página web (acesso aberto e restrito por senha), palestras, seminários, servidor web (com senha), videoconferência. Na comunicação formal, os periódicos são escolhidos por qualidade e credibilidade. Não há ferramentas e práticas institucionalizadas para o compartilhamento de informação e conhecimento, o que ocorre em meios informais, contudo, há o investimento recente em ferramentas como portal institucional, biblioteca digital de teses e dissertações e repositório institucional. O ambiente institucional apresenta espaço físico limitado, por outro lado oferece condições para a realização de atividades de pesquisa. Consideram o contato com os pares relevante para a realização de suas atividades de pesquisa. / Studies on knowledge management have pointed out the use of knowledge as a way for developing more efficient performances, due to the involvement of subjects on organizational processes, recognizing the value of knowledge assets as capable of making an enterprise successful. The literature in the area of knowledge management concentrates the discussions on business organizational environment and most of researches and applications are related to the organizational knowledge perspective. However, it is noted the existence of other contexts where knowledge management can be studied and discussed, among these, academic contexts on the scientific knowledge perspective. This work has investigated the environment of an academic institution with the aim of studying the scientific knowledge sharing at Universidade Tecnológica Federal do Paraná (UTFPR). For so, a case study was developed at the institution, involving professors who met the following requirements: being primary adviser of doctorate dissertations and receiving Research Productivity Scholarship from CNPq. The data were collected by means of documental research and interviews were deeply analyzed using Content Analysis. The results showed that, even though there are not many studies on scientific knowledge management, the scientific environment already possesses elements used by KM. According to the interviewees, the process of knowledge acquisition and the interest in research activities are not tied to their professional area, but to their individual characteristics. Research is conducted in defined areas in order to deepen knowledge. Their production is related to the research conducted by their advisees and, in order to start a new study, they make use of literature, especially international journals. The communication channels mentioned were: participation in events, e-mails, trips, face to face contact, participation in boards, Skype, classes, forums, meetings, phone calls, chat, e-mail list, web page (open access and restricted by password), lectures, seminars, web server (with password), video conferencing. In relation to the formal communication, journals are chosen for their quality and credibility. There are no institutionalized tools and practices for sharing information and knowledge. It occurs in informal ways. However, investments have been recently made in tools such as the institutional portal, digital library of theses and dissertations and institutional repository. The institutional environment has limited physical space, on the other hand, it offers conditions for carrying out research activities. They consider contact with peers relevant for the development of their research activities.