Knowledge and management of that knowledge have been a corner-stone for many enterprises. Creation, dissemination and preservation of knowledge is a difficult task for many organizations. This study identified knowledge transfer mechanism in a start-up company by providing a detail review of existing methods and key challenges associated with current methods. The aim of the study was to provide a comprehensive starting-point for the case company while implementing knowledge transfer mechanism within teams from different departments. This was accomplished by constructing a knowledge transfer framework for the case company. This study also scrutinized several dozens of articles and journals on knowledge transfer topic to get a better overview of existing KT processes and practices. A research gap was found in the context of knowledge transfer phenomena at SME’s and start-up companies. This study shades light on knowledge transfer mechanism and its compatibility with a start-up company. A qualitative single case study was conducted. All empirical data was collected via interviews and observations at a start-up automobile company in Lund (Sweden). Our study contributes to knowledge management literature, by emphasizing vast differences between implementing knowledge transfer activities between MNCs and SMEs or start-up companies.

164 f. / Submitted by Suelen Reis (suziy.ellen@gmail.com) on 2013-04-29T15:17:36Z No. of bitstreams: 1 Dissertacao Braulito Perazzo.pdf: 1818607 bytes, checksum: ffbd7f1eb15b98cbdbee75287ff9f0c8 (MD5) / Approved for entry into archive by Maria Auxiliadora Lopes(silopes@ufba.br) on 2013-06-10T17:20:10Z (GMT) No. of bitstreams: 1 Dissertacao Braulito Perazzo.pdf: 1818607 bytes, checksum: ffbd7f1eb15b98cbdbee75287ff9f0c8 (MD5) / Made available in DSpace on 2013-06-10T17:20:10Z (GMT). No. of bitstreams: 1 Dissertacao Braulito Perazzo.pdf: 1818607 bytes, checksum: ffbd7f1eb15b98cbdbee75287ff9f0c8 (MD5) Previous issue date: 2009 / Partindo do pressuposto, sustentado pelo pensamento de Michael Polanyi, de que o conhecimento se constitui das dimensões tácita e explícita, nesta dissertação desenvolve-se uma análise conceitual e discursiva do programa curricular do curso de medicina da Universidade Estadual do Sudoeste da Bahia (UESB) em busca de manifestações do conhecimento tácito nas estratégias de ensino. Tal estratégia de ensino está amplamente baseada em uma metodologia denominada Aprendizagem Baseada em Problemas (ABP), que vem representando uma mudança paradigmática no Ensino Médio e na Educação Profissional em Saúde, em resposta às significativas limitações observadas nas formas tradicionais e unilaterais de transmissão do conhecimento. O referencial teórico da presente dissertação ancorou-se não apenas nos conceitos de socialização e da convivialidade desenvolvidos mais propriamente na obra Personal Knowledge de Michael Polanyi, como também no modelo de conversão do conhecimento, proposto por Nonaka e Takeuchi, intérpretes de Polanyi e teóricos da gestão organizacional . Neste sentido, buscou-se identificar nas dinâmicas dos módulos tutoriais temáticos do programa curricular do tipo ABP do curso de medicina da UESB, as instâncias onde o conhecimento tácito se manifesta e onde se verificam suas conversões. Portanto, a análise da qual essa dissertação é relato, logrou evidenciar mais especificamente, as similitudes existentes entre os princípios epistemológicos da ABP com os postulados de Polanyi e Nonaka e de Takeuchi. Pode-se observar que tal similaridade encontra-se refletida, principalmente, na abordagem sócio-prática desse modelo de ensino e aprendizagem, que se traduz como uma via essencial dos saberes tácitos. Conclui-se a dissertação sugerindo a possibilidade de se instaurar na práxis pedagógica do curso de Medicina da UESB, a abordagem do conhecimento tácito e suas instâncias, como mais um instrumento de enriquecimento epistemológico no contexto da formação dos futuros médicos. Reafirmou-se ainda, a importância de se adotar novas estratégias de ensino que venham privilegiar o conhecimento na sua forma integral, demandando para isto, estabelecer novas relações entre os atores sociais desse processo. Em outras palavras, buscou-se a identificação nas atividades de convivialidade e compartilhamento de experiências, momentos onde se verificam as formas de explicitação do conhecimento tácito. / Salvador

Made available in DSpace on 2016-03-15T19:30:42Z (GMT). No. of bitstreams: 1 Lilian Aparecida Pasquini Miguel.pdf: 4964194 bytes, checksum: b1b7bf65d7d6f6f2bc2e7f87f0470750 (MD5) Previous issue date: 2010-11-22 / Fundo Mackenzie de Pesquisa / This case study, oriented by Merriam (1998) view, was elaborated aiming to understand how signs are manifested as mediators in the tacit knowledge sharing process, among members of a cooperative organization, based on the theoretical articulation of: (a) the principles postulated by Polanyi (1962; 1966) about the tacit knowledge, whose view defends the ineffability of this kind of knowledge, (b) Peirce´s ([1931-1958] 2000) semiotic theory, for whom signs are a representation of something for someone (p.46), implying that everything in the world is a sign, and (c) the entente about the Sociology of Knowledge, of Berger and Luckmann (1996), proposing a reality created upon our daily life, through our social interaction, which evokes (d) the integrating symbolic interactionist view offered by Charon (2009). The case was a cooperative private organization, which primary data were collected by interviews, participative observations, production of still and in movement images, and secondary data, documents provided by the organization, i.e., organization chart, members´ demographic data, information existing in the organization site and promotional brochure. The data diversity demanded a methodological articulation of analysis, inspired on Grounded Theory, proposed by Charmaz (2006), Semiotic Analysis, proposed by Santaella (2002), Still Images Analysis, proposed by Penn (2008), In Movement Analysis, proposed by Rose (2008), and Audio Analysis, proposed by Bauer (2008), regarding to the qualitative data, and the statistical technique of Simple Descriptive Analysis, based on Barbetta (2002), regarding to the quantitative data. The whole effort for organizing and analyzing the data involved the utilization of the software NVivo8. Additional theoretical approaches were incorporated during the process of analysis and interpretation, in order to give a context to the signing content identified in the organization-case, analyzed through a semiotic point of view as an institution, showing a predominance signing representation of the existing tacit knowledge, pertaining to the social historical contexts, in which its members lived during the major part of their lives, which contents are summarized to locate the reader in the analysis. There are three significative contributions in the present study. The first refers to the theoretical articulation, which proposes a process of semiotic perception to the tacit knowledge sharing. Such approach could be corroborated in the field research, which allowed, as the second contribution, the proposal of a theoretical model, which allows to evaluate the organizational evolution based on the tacit knowledge sharing, as well as questioning models that do not consider related historical-social aspects. The third contribution is based on the methodological articulation applied, and refers to this study assumption about the characteristics and signs under which the tacit knowledge can be shared, including the verbal signs. Based on this, the present work perspective proposes that the tacit knowledge sharing occurs through a symbolic, interactionist and institutional way, which makes that the innovative mode depends both on internal and external conditions, involving, however, aspects out of the organizational control. / Este estudo de caso, orientado pela vertente de Merriam (1998) foi realizado com o intuito de compreender como os signos se manifestam como mediadores no compartilhamento do conhecimento tácito entre os membros de uma organização cooperativa, a partir da articulação teórica entre: (a) os princípios postulados por Polanyi (1962; 1966) sobre o conhecimento tácito, cuja visão defende a inefabilidade desse tipo de conhecimento, (b) a teoria semiótica de Peirce ([1931-1958], 2000), para quem os signos são uma representação de "algo para alguém" (p.46), implicando que tudo no mundo é signo, e (c) o tratado sobre a Sociologia do Conhecimento, de Berger e Luckmann (1996), propondo uma realidade produzida em nossa vida cotidiana, em nossa interação social, o que se articula com (d) a visão integracionista do interacionismo simbólico de Charon (2009). Como empresa-caso foi estudada uma organização privada cooperativa, cujos dados primários foram coletados por meio de entrevistas, observações participativas, produção de imagens paradas e imagens em movimento, e dados secundários, documentos fornecidos pela organização pesquisada, ou seja o organograma funcional, dados demográficos de seus membros, informações contidas em seu site, e em prospectos institucionais. A diversidade de dados demandou uma articulação de métodos e técnicas de análise, inspirados nos protocolos metodológicos da Grounded Theory, proposta por Charmaz (2006), na Análise Semiótica, proposta por Santaella (2002), nas propostas de Análises de Imagens Paradas, de Penn (2008) e de Imagens em Movimento, de Rose (2008), e Análise de Áudio, de Bauer (2008), para os dados qualitativos, e a aplicação da técnica estatística de Análise Descritiva Simples, com base em Barbetta (2002) para os dados quantitativos. O esforço de organização e análise dos dados envolveu a utilizado o software NVivo8. Aportes teóricos adicionais foram incorporados durante o processo de análise e interpretação de dados, visando à contextualização do conteúdo sígnico identificado na organização pesquisada, analisada pelo olhar semiótico como uma instituição, que apresentou uma predominância sígnica representativa do conhecimento tácito existente, pertinente aos contextos históricos sociais, em que seus membros viveram durante a maior parte de suas vidas, cujos conteúdos são apresentados de forma resumida, visando localizar o leitor na análise. Este estudo apresenta três contribuições significativas. A primeira diz respeito à sua articulação teórica, que propõe um processo de percepção semiótico do compartilhamento do conhecimento tácito. Tal proposta pode ser corroborada por meio das análises do estudo de campo, dando origem, como segunda contribuição, a um modelo teórico, que permite avaliar a evolução organizacional baseada no compartilhamento do conhecimento tácito, e questionar modelos que não considerem questões histórico-sociais relacionadas. A terceira contribuição foi possibilitada pela articulação metodológica utilizada, e relaciona-se com o posicionamento assumido neste estudo sobre as características e signos em que o conhecimento tácito pode ser compartilhado, incluindo os signos verbais. Com isto, a perspectiva deste trabalho propõe que o compartilhamento do conhecimento tácito ocorre de forma simbólica, interacionista e institucional, fazendo com que seu teor inovativo dependa de condições internas e externas à empresa, envolvendo, porém, questões fora do controle organizacional.

Submitted by Marcia Bacha (marcia.bacha@fgv.br) on 2013-10-25T13:42:12Z No. of bitstreams: 1 DISSERTAÇÃO FINAL.pdf: 989717 bytes, checksum: d93b3657d202cf376c85394e939405be (MD5) / Approved for entry into archive by Marcia Bacha (marcia.bacha@fgv.br) on 2013-10-25T13:42:26Z (GMT) No. of bitstreams: 1 DISSERTAÇÃO FINAL.pdf: 989717 bytes, checksum: d93b3657d202cf376c85394e939405be (MD5) / Approved for entry into archive by Marcia Bacha (marcia.bacha@fgv.br) on 2013-10-25T13:42:39Z (GMT) No. of bitstreams: 1 DISSERTAÇÃO FINAL.pdf: 989717 bytes, checksum: d93b3657d202cf376c85394e939405be (MD5) / Made available in DSpace on 2013-10-25T13:42:48Z (GMT). No. of bitstreams: 1 DISSERTAÇÃO FINAL.pdf: 989717 bytes, checksum: d93b3657d202cf376c85394e939405be (MD5) Previous issue date: 2011 / Empresas de negócios, que são constantemente pressionados por inovação, têm na criação de conhecimento organizacional a base para a estratégia de sobrevivência. Muito desse conhecimento acumulado é tácito, encarnado em indivíduos e incorporado pela organização, e que é de difícil articulação. A necessária justificativa de um novo conhecimento torna a sua criação um processo muito frágil. Indivíduos podem sentir-se ameaçados em compartilhar insights, intuição, novas ideias, know-how, habilidades específicas, diante de devastadores mecanismos de controle social como ridículo, difamação e opróbrio, ou pela possibilidade de mau uso de um conhecimento útil e valioso. Por outro lado, com a criança logo ao nascer, e derivado do narcisismo primário, emerge a confiança básica que acompanha o indivíduo ao longo de sua existência, e que, portanto, pode levá-lo a compartilhar seus achados. Esta pesquisa, um ensaio teórico, explorou a relação entre a confiança e compartilhamento de conhecimento tácito nas organizações. Com abordagem multidisciplinar, aderente ao pensamento complexo, incorporou referenciais teóricos advindos de trabalhos de neo-schumpeterianos (Teoria Evolucionária), da sociologia e da psicologia. O percurso metodológico contemplou a busca de artigos em base de dados, leitura de resumos de artigos, busca de autores consagrados na literatura, consulta de autores referenciados nos artigos, leitura e análise de trabalhos selecionados. Mediante análise de conteúdo, que busca identificar o que está sendo dito a respeito do tema, foram criadas as seguintes categorias de análise: inovação, poder, teoria de criação de conhecimento organizacional e confiança humana. Cada uma dessas categorias compôs um capítulo desta dissertação. Embora a escassez de pesquisas empíricas relacionadas ao tema, a análise de conteúdo dos artigos examinados permitiram concluir que a confiança interpessoal mantém relação de poder simétrico entre indivíduos e assim é capaz de acessar o conhecimento tácito enraizado na mente de indivíduos. Dessa forma, com a pesquisa aqui apresentada, espera-se ter contribuído para a literatura e práticas organizacionais relacionadas à gestão de conhecimento. Por fim, foram relatadas limitações no trabalho e sugestões para futuras pesquisas. / Business enterprises, which are constantly pressured by innovation, have organizational knowledge creation as the basis for survival strategy. Much of this accumulated knowledge is tacit, embodied in individuals and embedded by the organization, and which is difficult to articulate. The necessary justification of new knowledge makes its creation a very fragile process. Individuals may feel threatened to share insights, intuition, ideas, know-how, specific skills, in front of devastating social control mechanisms such as ridicule, slander and opprobrium, or the possibility of misuse of a useful and valuable knowledge. On the other hand, like the child right after birth, and derived from primary narcissism, there emerges a basic confidence that accompanies the individual throughout his existence and, therefore, may lead him to share his findings. This research, a theoretical essay, explored the relationship between interpersonal trust and sharing of tacit knowledge in organizations. With a multidisciplinary approach, adhering to complex thinking, this research has incorporated theoretical work stemming from neo-schumpeterian (Evolutionary Theory), sociology and psychology. The methodological approach included the search of articles in databases, reading abstracts, search by renowned authors in the literature, consultation of the authors cited in the articles, reading and analysis of selected works. Through content analysis, which seeks to identify what is being said on the subject, the following categories were established: innovation, power, theory of knowledge creation and human trust. Each of these categories has composed a chapter of this dissertation. Despite the paucity of empirical research related to the theme, the content analysis of the articles examined enabled to conclude that interpersonal trust has symmetrical power relationship between individuals and thus is able to access the tacit knowledge rooted in the minds of individuals. Thus, with the research presented here, it is expected to have contributed to the literature and practices related to organizational knowledge management. Finally, it was reported some work limitations and suggestions for future research.

Abstract The research of the thesis is a human- and context-oriented qualitative study in the field of information systems (IS) discipline. The thesis has five research concepts: human resource information systems (HRIS), leadership, human resource management (HRM), tacit knowledge and emotional intelligence (EI). HRIS and leadership are two main concepts of the research, whereas HRM provides an application area and managerial activities of leadership for HRIS. Tacit knowledge and EI, for their part, are used to describe and interpret actions that make good leadership activities human, sensitive and successful. The theoretical framework of the thesis consists of two ideas, 1) when thinking and acting in the current way, what kind of information systems it produces, and 2) when thinking and acting in another way, what kind of information systems it creates. The framework has its base on thinking and acting in a conventional, routine and stereotyped way, which hinders the process of observing, finding out, applying and using alternative thoughts and actions although they might provide useful and innovative solutions or activities for IS design. The research has been carried out and accomplished using hermeneutic phenomenography as a research method to understand, interpret and to describe the phenomenon of the activities of good leadership and the phenomenon of the role of HRIS in the case organizations. As a result of the interviews, the good leaders’ main activity is to learn to know their employees. The essential finding is that the role of HRIS is partly unclear and even non-specific in organizations. The results indicate that the leaders do not use HRIS willingly. In their opinion HRIS do not serve or support their leadership activities. The use of HRIS is more a burden for them than a useful system. The data of HRIS benefits the managerial activities partly but does not benefit the human activities that the leaders have described and emphasized. Thus, a construct of hermeneutic phenomenography has been developed as a contribution to describe the research phenomena and to demonstrate how the role of HRIS could be developed for the activities of good leadership.

This master thesis is the qualitative research with a question whether principles Web 2.0 when implemented, could bring change to organizational knowledge process and influence barriers to knowledge sharing. Nowadays all the constantly growing companies present on the international market has their offices in many countries, separated not only by distance, but also by culture and working hours. This working style brings a lot of benefits to them on local markets, but it also brings some troubles and challenges in terms of management of whole enterprise. The obligatoriness of managing the tacit knowledge sharing is becoming more considerable, because companies face with a problem to bridge the knowledge gap between more experienced employees and new ones. The discussion about how to collect that knowledge and transfer it is still open. This case is sensible for big firms with departments which consult other employees, which are the main focus of this study. In this study there researched and found factors that influence social learning and knowledge sharing in the view of enterprise companies. Research found strong and weak sides of the currently implemented knowledge sharing systems at all and from the point of view of enterprise companies. This research used the qualitative research method as there is the need of exact understanding of how implementing of this system can improve work processes or what discomfort it can bring. In the analysis chapter factors that have direct influence on social knowledge sharing was found and analyzed. In discussion chapter suggestions to the company for further developing and improving present situation was provided.

Att hantera kunskapen inom organisationer blir allt viktigare för att kunna förbättra den organisatoriska konkurrenskraften. Detta kan bland annat uppnås genom ett ökat utnyttjande av kunskapskapitalet. Kunskapskapitalet brukar vanligtvis handla om att utforska tacit kunskap, det vill säga den kunskapen som finns i de anställdas sinnen. Från år 2010 och fyra år framåt förväntas en stor utmarsch av 40-talister från den svenska arbetsmarknaden. Detta kommer att få konsekvenser på arbetsplatserna. Konsekvenserna kommer bland annat att bli i form av underskott i kunskapskapitalet. Syftet med uppsatsen är ta fram en modell som illustrerar hur kunskap kan identifieras och överföras. För att kunna besvara syftet har en abduktiv ansats och en kvalitativ datainsamlingsmetod använts i studien. Totalt har två observationer och fyra intervjuer genomförts. Studien har genomförts på fallföretaget Electrolux Laundry Systems i Ljungby och datainsamlingen har skett inom enheten Hydraulpressningsgruppen. I studien kommer begreppet kunskap och dess olika typer att redas ut. Vidare kommer det beskrivas hur kunskap kan identifieras, konverteras och överföras. Vi har utformat en analys som är baserad på den teoretiska referensramen. Analysen är utformad för att spegla syftet och problembakgrunden i studien. Den bygger på tre övergripande delar, kunskapsbegreppet, kunskapsidentifiering och kunskapsöverföring. Resultatet av studien är en modell som skapar en förståelse för hur kunskapsidentifiering och kunskapsöverföring kan gå till. Studien har även kommit fram till att det finns hinder som kan försvåra en effektiv kunskapshantering. / Managing knowledge is becoming increasingly important to improve the organizational competitiveness. This can be achieved by a greater use of the knowledge capital. This usually means to explore the tacit knowledge which exists in the minds of the employees. In Sweden, from 2010 and four years onwards, a great walkout is expected among the people being born in the 40s. The purpose of this essay is to create a model that illustrates how knowledge can be identified and transferred. The methodology used in this study aims to attain the purpose by using a qualitative method in which interviews and observations are combined. The study has been carried out at the case company, Electrolux Laundry Systems in Ljungby, Sweden. The authors have developed an analysis which is based on the theoretical framework. This analysis consists of three main parts, knowledge identification, knowledge transfer and a model for knowledge management. The conclusion in this essay is a model that creates an understanding of how knowledge can be identified and transferred. The study also found that there are obstacles that might constrain an effective knowledge management.

My claim is that analogue knowledge must be enacted and therefore cannot be documented explicitly, the emphasis lies in the process therefore architecture must address it in such a way. The architecture lends itself to knowledge as a carrier, of both a space for it to enact and to embody its processes and output. The process here is associated with craftsmanship, enduring and evolving where the craftsperson works to delay the image; they do not work to a set goal (the image) but only to further their own knowledge and craft, it is essentially a process of trial and error that evolves the ‘thing’ it is creating. Craft does not hold itself to exquisite products, quite the opposite; its focus is not on the thing it has created but the idea itself, the iterative act, that is craft. When coupled with the practice of analogue knowledge a proposition emerges, an architecture that embodies and addresses this knowledge as a practice archive. A space that pertains to the principals explored in theory however introduces a platform for craftspeople to inhabit and enact. A space that is not ephemeral, where analogue knowledge can endure and evolve as a practice. It becomes an archive not as accumulative practice, but as engaged or performative practice, the performance is the carrier of theory and enactment of knowledge.

Magister Bibliothecologiae - MBibl / The aim of this study was to determine whether or not knowledge was shared and created in the library of the University of the Western Cape (UWC). The study adopted the SECI model of Nonaka and Takeuchi (1995) as its theoretical framework. The service delivery points at the UWC library are as follows: Circulation section, which deals with walk-in users. These are users who, on a daily basis borrow books from and return books to the library. This section normally deals with queries such as users whose library cards are blocked due to outstanding library fines. It comprises front - desk staff, shelf attendants and inter-library loan staff members. Staff members working in the information section (IS) are referred to as faculty librarians (FAC/L’s), who are regarded as section heads and liaise with faculties on campus on a regular basis. The information section deals with walk-in users on a daily basis. The other sections, namely cataloguing, acquisition and periodicals, provide mostly ‘behind the scenes’ services, but their work is of such a nature that users have no access to their sections due to the strict policy with regard to areas of the library in which staff are working with new books and journals. Books and journals that are not on the cataloguing system are kept in the acquisitions and cataloguing section. This also has a significant impact on service delivery in the library. These sections have to ensure that books and journals are processed, in order for users to get access to these resources. This study attempted to answer the following research questions Is there evidence of knowledge sharing and creation in the UWC library? If so, what practices currently exist? How do staff share and create knowledge for service delivery not with general library users, but within and between the acquisitions, cataloguing and information sections? / South Africa

Magister Commercii - MCom / The aim of this study is to understand how knowledge is created, shared and used within the fast moving consumer goods distribution centre in the Western Cape (WC). It also aims to understand knowledge sharing between individuals in the organisation. A literature review was conducted, in order to answer the research questions- this covered the background of knowledge management (KM) and KS and its current status with particular reference to SA’s private sector. The study found that technological KM infrastructure, cultural KM infrastructure and organisational KM infrastructure are important enablers of KS. A conceptual model was developed around these concepts. In order to answer the research questions, the study identified a FMCG DC in the WC, where KS is practiced