El presente trabajo de investigación plantea como premisa la necesidad de que la cultura organizacional de la Intendencia de Aduana Marítima del Callao (IAMC) facilite la adecuación y el cumplimiento de los principios que se desprenden del Acuerdo sobre Facilitación de Comercio (AFC), que constituye el primer acuerdo multilateral concertado por la Organización Mundial del Comercio y que entró en vigor en el año 2017. A partir de ello, se pretende establecer si el tipo de cultura organizacional de la IAMC permite un adecuado alineamiento a los principios que se desprenden del AFC, lo que ha permitido plantearse la pregunta de investigación: ¿El tipo de cultura organizacional actual en la IAMC, favorece el alineamiento a los principios que se desprenden del Acuerdo de Facilitación de Comercio? Se ha pretendido realizar una aproximación a las características de la cultura predominante, mediante un diagnóstico de la cultura organizacional de la Intendencia de Aduana Marítima del Callao (IAMC), utilizando como ayuda para este propósito, la metodología del Modelo de Valores en Competencia propuesta por Cameron y Quinn. Se realizó una investigación bajo el enfoque cualitativo de tipo descriptivo, bajo un diseño no experimental de carácter transversal, para lo cual se utilizó como apoyo el instrumento denominado Organizational Culture Assessment Instrument (OCAI) para realizar el diagnóstico señalado. Finalmente, luego del análisis realizado, se determina que de los 7 principios identificados que se desprenden del Acuerdo sobre Facilitación de Comercio (AFC) de la Organización Mundial de Comercio (OMC) cinco de ellos pueden ser facilitados por el actual tipo de cultura de la organización y dos de ellos encuentran dificultades para su alineamiento. Dentro de las recomendaciones se indica el desarrollo de una estrategia de comunicación que contribuya en facilitar un mejor alineamiento de todos los principios del AFC en la cultura de la organización. / The present research work raises as a premise the need for the organizational culture of the Callao Maritime Customs Intendancy (IAMC) to facilitate the adaptation and compliance of the principles that emerge from the Trade Facilitation Agreement (TFA), which constitutes the first multilateral agreement concluded by the World Trade Organization (WTO), which entered into force in 2017. Based on this, it is intended to establish whether the type of organizational culture of the IAMC allows an adequate alignment to the principles that emerge from the TFA, which has allowed to pose the research question: Does the current type of organizational culture in the IAMC favor alignment with the principles that emerge from the Trade Facilitation Agreement? It has been intended to make an approach to the characteristics of the predominant culture, through a diagnosis of the organizational culture of the Callao Maritime Customs Intendancy (IAMC), using as an aid for this purpose, the methodology of the Competing Values Framework proposed by Cameron and Quinn. An investigation was carried out under a qualitative, descriptive approach, under a non-experimental design of a cross-sectional nature, for which the instrument called Organizational Culture Assessment Instrument (OCAI) was used as support to make the diagnosis indicated. Finally, after the analysis carried out, it is determined that of the 7 identified principles that emerge from the Trade Facilitation Agreement (TFA) of the World Trade Organization (WTO), five of them can be facilitated by the current type of culture of the organization and two of them encounter difficulties for their alignment. The recommendations indicate the development of a communication strategy that contributes to facilitating a better alignment of all the principles of the TFA in the culture of the organization. / Tesis

The diploma thesis deals with company culture and work engagement and it aims to explore the relationship between these two concepts in the field of psychology of work and organization. The theoretical part describes in detail the topic of company culture, its relationship with other aspects of the work environment and the possibility of measuring it with a focus on the Competitive Value Model (CVF). The next part presents work engagement, methods of its measurement, connection to work behaviour and other consequences. The empirical part presents quantitative research, in which answers were collected from 126 respondents who came from 10 different companies. The purpose of the study was to examine the relationship between company culture and engagement at the individual level. The Organizational Culture Assessment Instrument (OCAI) was used to examine company culture, and the Utrecht Work Engagement Scale (UWES) was used to obtain information on the level of engagement. The hypotheses verified the existence of a relationship between engagement and individual types of company culture and the difference between the degree of engagement concerning the dominant type of company culture. The results were analyzed by a combination of Multiple factor analysis, Chi-square test and correlations. The results...

HR-avdelningars roll är att tillgodose medarbetarnas, chefers och organisationens behov och utveckla de mänskliga- och organisatoriska resurserna. Det verkar vara vanligt att tro att de ekonomiska resurserna är viktigast för en organisations överlevnad, men medarbetares prestationer kan direkt påverka organisationers konkurrenskraft. Syftet var att utifrån ett HR-perspektiv öka förståelsen för organisationskultur och motivation och beskriva vad som utgjorde en innovativföretagskultur samt vilken roll arbetsmotivation hade för ett innovativt arbetsbeteende. Genom ett bekvämlighetsurval intervjuades åtta respondenter inom innovativa företag. En tematisk analys användes för att analysera intervjuerna och resulterade i två huvudteman som var innovativ företagskultur och motivation. Förutsättningarna för innovativa kulturer och beteenden samt motivation visade sig bero på graden av autonomi, socialt stöd och upplevelsen av kompetens samt återkoppling i arbetet. Autonomi och återkoppling var sätt för medarbetare att få tillåtelse att våga testa samt utvärdera sina innovativa idéer, vilket kunde leda till en mer autonom motivation och främja innovationskraften. Arbete med organisationskultur och motivation skulle kunna vara användbara sätt för HR-avdelningar och organisationer att arbeta för att behålla och förstärka sin position på marknaden.

本研究旨在應用競值架構探討國民小學校長領導行為、學校組織文化與學校組織效能之間的關聯性。研究採用調查研究法，以台灣地區公立國民小學教師為對象，總共發出1060份問卷，問卷回收率為89.91％，有效問卷回收率則為84.81％。正式問卷回收之後，分別以單因子單變量變異數分析、單因子多變量變異數分析、集群分析、區別分析、皮爾森積差相關、迴歸分析（簡單、多元及調節迴歸）、階層線性模式及結構方程模式等統計方式對回收資料進行分析。 本研究獲得以下九項結論： 一、國民小學校長領導行為在競爭行為層面上的表現最突出。 二、國民小學組織文化特性趨向層級節制和朋黨組織文化。 三、國民小學學校組織效能在內部過程模式上的表現最佳。 四、校長領導行為、學校組織文化與學校組織效能之間具有正向關聯。 五、校長領導行為表現愈佳及複雜性愈高，有助於塑造學校組織文化與提升 學校組織效能。 六、學校組織文化的特性愈強及複雜性愈高，能促使學校組織效能之表現愈 佳。 七、校長領導行為與學校組織文化之趨同程度愈高，學校組織效能之表現並未 愈佳。 八、校長領導行為與學校組織效能之關聯是否受學校組織文化所調節，須視學 校組織文化之分析層次而定。 九、校長領導行為可透過學校組織文化的中介作用，正向影響學校組織效能。 本研究分別就實務應用及未來研究兩方面提出如下建議： 一、實務應用方面 （一）以競值架構之量表診斷學校組織行為 （二）展現兼容並蓄之領導作風 （三）提升領導行為之複雜性 （四）著重組織文化之型塑 （五）營造兼容並包的組織文化 （六）各種組織效能模式應兼籌並顧 二、未來研究方面 分別就研究對象、研究變項、研究方法、統計分析方法以及行為複雜性之檢測方式等方面，對未來的研究提出建議。 / The purpose of the study was to investigate the relationships among principal’s leadership behavior, school organizational culture, and school organizational effectiveness by utilizing competing values framework. The research method this study adopted is survey research. Data were collected from 1060 teachers of elementary schools in Taiwan. The response rates were 89.91％; the usable rates were 84.81％. The collected data were analyzed by using the statistical methods of one-way ANOVA, one-way MANOVA, cluster analysis, discriminant analysis, Pearson product-moment correlation, regression analysis (simple regression, multiple regression, and moderated regression), hierarchical linear modeling, and structural equation modeling. The conclusions of this study are: 1.Among all of the dimensions of principal’s leadership behavior, “Compete” is the dominant in the elementary schools. 2.Among all of the dimensions of school organizational culture, “Hierarchy” and “Clan” are the dominant in the elementary schools. 3.Among all of the dimensions of school organizational effectiveness, “Internal Process” is the dominant in the elementary schools. 4.There are positive relationships among principal’s leadership behavior, school organizational culture, and school organizational effectiveness. 5.The principals with better leadership performances and higher behavioral complexity tend to shape school organizational culture and enhance school organizational effectiveness. 6.The schools with stronger organizational cultures and higher cultural complexity could improve school organizational effectiveness. 7.The hypothesis that the higher the congruence between principal’s leadership behavior and school organizational culture is, the better the school organizational effectiveness is could not be supported. 8.Whether the relationship between principal’s leadership behavior and school organizational effectiveness could be moderated by school organizational culture depends on the level of analysis of school organizational culture. 9.The principal’s leadership behavior could positively affect school organizational effectiveness through the mediated effect of school organizational culture. In addition, this study provides suggestions respectively on the aspect of practical application and future study.

O gerenciamento de projetos de forma sistematizada vem se tornando essencial para todo tipo de organização, pois os mercados a cada dia tornam-se cada vez mais competitivos, os recursos mais escassos e os clientes muito mais exigentes. É possível observar isso com o número crescente de empresas que se associam ao Project Management Institute (PMI) - referência nas melhores práticas em gerenciamento de projetos - que desde o final de 2013 possui mais de 400.000 empresas associadas em todo o planeta. Tal tendência é natural, visto que as empresas necessitam se destacar nos negócios em um mercado cada vez mais dinâmico a fim de garantir a sua sobrevivência. De acordo com Gu et al. (2013), uma questão-chave na investigação de gerenciamento de projetos gira em torno de porquê alguns projetos são bem sucedidos, enquanto outros não. Esta questão levou os pesquisadores a explorar determinantes potenciais que possam levar ao sucesso ou fracasso de um projeto. Por exemplo, o Standish Group International (2009) encontrou uma taxa global de fracasso do projeto em torno de 72% nos EUA. É certo que a cultura organizacional exerce forte influência no sucesso dos projetos, mas seria possível diagnosticá-la para com isso melhor conduzir as equipes de projeto? Deste modo, o objetivo do presente estudo foi analisar a relação entre a cultura organizacional e o gerenciamento de projetos, utilizando-se para tanto dos modelos como o Competing Values Framework (CVF) e o Organizational Culture Assessment Instrument (OCAI). O emprego dos modelos se justifica por serem os mais utilizados na literatura em gestão organizacional, embora não tenham sido encontrados estudos empíricos que os utilize no contexto brasileiro em gerenciamento de projetos. O método utilizado para obtenção do perfil cultural dominante para o sucesso em gerenciamento de projetos foi survey, na qual o modelo OCAI foi adaptado e destinado para gerentes e membros de equipe de projetos. Observou-se através da análise dos dados, que a cultura de clã foi a que apresentou forte influência para o sucesso no gerenciamento de projetos de acordo com a percepção dos respondentes da survey. É importante ressaltar que não há um perfil de cultura melhor que o outro, portanto, a cultura de gerenciamento de projetos obtida é apenas o diagnóstico de uma cultura organizacional que poderá permitir a obtenção de um desempenho superior, ou seja, sucesso no atendimento de escopo, qualidade, custo e prazo. Discute-se para estudos futuros a importância de se empregar respondentes de diferentes estados do Brasil e ainda de outros países, buscando estabelecer que não existam influências de outros fatores culturais regionais na percepção dos respondentes. / Project management in a systematic manner has become essential for any type of organization, because the markets every day become increasingly competitive, scarce resources and more demanding customers. You can see this with the growing number of companies that are associated with the Project Management Institute (PMI) - reference the best practices in project management - which since late 2013 has more than 400,000 affiliates around the world. This tendency is natural, since companies need to stand out in business in an increasingly dynamic market in order to ensure their survival. According to Gu et al. (2013), a key issue in project management research centers on why some projects are successful while others do not. This question led the researchers to explore potential determinants that can lead to success or failure of a project. For example, the Standish Group International (2009) found an overall rate of failure of the project around 72% in the US. Admittedly, the organizational culture has a strong influence on the success of the projects, but it would be possible to diagnose it for it better lead project teams? Thus, the aim of this study is to analyze the relationship between organizational culture and project management, using for both models like the Competing Values Framework (CVF) and the Organizational Culture Assessment Instrument (OCAI). The use of models is justified because they are the most used in the literature on organizational management, although we did not find empirical studies that use them in the Brazilian context in project management. The method used to obtain the dominant cultural profile for success in project management was the survey, in which the OCAI model was adapted and designed for managers and project team members. It was observed by analyzing the data, the clan culture showed the strong influence for success in project management according to the perception of the survey respondents. Importantly, there is a better culture profile than the other, so the obtained project management culture is only the diagnosis of an organizational culture that may allow obtaining superior performance, ie success in scope of service, quality, cost and schedule. It is argued for further study the importance of employing respondents from different states of Brazil and even from other countries, seeking to establish that there are no influences from other regional cultural factors in the perception of respondents.

O gerenciamento de projetos de forma sistematizada vem se tornando essencial para todo tipo de organização, pois os mercados a cada dia tornam-se cada vez mais competitivos, os recursos mais escassos e os clientes muito mais exigentes. É possível observar isso com o número crescente de empresas que se associam ao Project Management Institute (PMI) - referência nas melhores práticas em gerenciamento de projetos - que desde o final de 2013 possui mais de 400.000 empresas associadas em todo o planeta. Tal tendência é natural, visto que as empresas necessitam se destacar nos negócios em um mercado cada vez mais dinâmico a fim de garantir a sua sobrevivência. De acordo com Gu et al. (2013), uma questão-chave na investigação de gerenciamento de projetos gira em torno de porquê alguns projetos são bem sucedidos, enquanto outros não. Esta questão levou os pesquisadores a explorar determinantes potenciais que possam levar ao sucesso ou fracasso de um projeto. Por exemplo, o Standish Group International (2009) encontrou uma taxa global de fracasso do projeto em torno de 72% nos EUA. É certo que a cultura organizacional exerce forte influência no sucesso dos projetos, mas seria possível diagnosticá-la para com isso melhor conduzir as equipes de projeto? Deste modo, o objetivo do presente estudo foi analisar a relação entre a cultura organizacional e o gerenciamento de projetos, utilizando-se para tanto dos modelos como o Competing Values Framework (CVF) e o Organizational Culture Assessment Instrument (OCAI). O emprego dos modelos se justifica por serem os mais utilizados na literatura em gestão organizacional, embora não tenham sido encontrados estudos empíricos que os utilize no contexto brasileiro em gerenciamento de projetos. O método utilizado para obtenção do perfil cultural dominante para o sucesso em gerenciamento de projetos foi survey, na qual o modelo OCAI foi adaptado e destinado para gerentes e membros de equipe de projetos. Observou-se através da análise dos dados, que a cultura de clã foi a que apresentou forte influência para o sucesso no gerenciamento de projetos de acordo com a percepção dos respondentes da survey. É importante ressaltar que não há um perfil de cultura melhor que o outro, portanto, a cultura de gerenciamento de projetos obtida é apenas o diagnóstico de uma cultura organizacional que poderá permitir a obtenção de um desempenho superior, ou seja, sucesso no atendimento de escopo, qualidade, custo e prazo. Discute-se para estudos futuros a importância de se empregar respondentes de diferentes estados do Brasil e ainda de outros países, buscando estabelecer que não existam influências de outros fatores culturais regionais na percepção dos respondentes. / Project management in a systematic manner has become essential for any type of organization, because the markets every day become increasingly competitive, scarce resources and more demanding customers. You can see this with the growing number of companies that are associated with the Project Management Institute (PMI) - reference the best practices in project management - which since late 2013 has more than 400,000 affiliates around the world. This tendency is natural, since companies need to stand out in business in an increasingly dynamic market in order to ensure their survival. According to Gu et al. (2013), a key issue in project management research centers on why some projects are successful while others do not. This question led the researchers to explore potential determinants that can lead to success or failure of a project. For example, the Standish Group International (2009) found an overall rate of failure of the project around 72% in the US. Admittedly, the organizational culture has a strong influence on the success of the projects, but it would be possible to diagnose it for it better lead project teams? Thus, the aim of this study is to analyze the relationship between organizational culture and project management, using for both models like the Competing Values Framework (CVF) and the Organizational Culture Assessment Instrument (OCAI). The use of models is justified because they are the most used in the literature on organizational management, although we did not find empirical studies that use them in the Brazilian context in project management. The method used to obtain the dominant cultural profile for success in project management was the survey, in which the OCAI model was adapted and designed for managers and project team members. It was observed by analyzing the data, the clan culture showed the strong influence for success in project management according to the perception of the survey respondents. Importantly, there is a better culture profile than the other, so the obtained project management culture is only the diagnosis of an organizational culture that may allow obtaining superior performance, ie success in scope of service, quality, cost and schedule. It is argued for further study the importance of employing respondents from different states of Brazil and even from other countries, seeking to establish that there are no influences from other regional cultural factors in the perception of respondents.