In recent years, there has been an increased demand by the South African communities and society at large for public institutions to become more accountable. The literature seems to support the view that managerial trust and organisational trust in the public sector is globally acknowledged as a strategic goal. It is imperative for leaders in the public sector to recognise the nature of the business leadership that is required in the South African context. Servant leadership was identified as a leadership style that is most likely to achieve the objective of a trusting public sector.The paper examines the relationship between servant leadership and interpersonal trust, as well as organisational trust in a public sector organisation in South Africa. The sample consisted of 54 employees of the City of Johannesburg Property Company (SOC) Ltd who participated in a survey designed around the Servant Leadership Behaviour Scale developed by (Sendjaya, Sarros&Santora, 2008) along with the Organisational Trust Indicator (Nyhan&Marlowe, 1997).The results of the investigation confirmed what the literature says on servant leadership and trust. It revealed a statistically significant relationship between the opinions of servant leadership with both interpersonal trust and organisational trust. These findings will be discussed in terms of their implications for establishing what kind of leadership model might work in public sector organisations and how this approach might build trust among employees as key stakeholders. / Dissertation (MBA)--University of Pretoria, 2012. / Gordon Institute of Business Science (GIBS) / unrestricted

A dissertation submitted in fulfilment of the requirements for the degree of Masters in Education, at the University of the Witwatersrand , July 2019 / ‘Servant leadership’ is a burgeoning research area and a novel approach to leadership, which links the issue of leadership with questions of morality and virtues. Robert Greenleaf, the originator of the theory, describes servant leadership as a theory that ‘begins with a natural feeling that one wants to serve, to first serve, and then lead as a servant’. Scholarship on servant leadership has increased in recent years, with a growing trend for it to be practised in private and non-profit organisations. However, there is still a lack of research on the topic. Some studies have found servant leadership to be a relevant and effective leadership style, and have therefore suggested that educational leadership programmes adopt the principles and apply the practices associated with it. Part of what is intriguing about servant leadership theory is the application of this unique leadership approach in organisations. But to contextualise and apply this approach correctly, we need to understand its Western character and origin. My objective in this project is to understand what servant leadership would mean in an African context, and to evaluate its plausibility in South African school organisations. In other words, my aim is to translate the concept of servant leadership to fit the South African paradigm. / NG (2020)

No description available.

The coronavirus disease 2019 (COVID-19, i.e., C-19) pandemic promulgated psychological distress among employees across the United States, necessitating the examination of its consequential negative impact. By drawing upon conservation of resource and scarcity theory, this research develops a theoretical model that demonstrates how employees’ psychological distress triggered by the C-19 pandemic (C-19PD) sways their task performance, organizational citizenship behavior (OCB), and work withdrawal via work engagement. As first-stage moderators, I propose core self-evaluations (CSE), servant leadership, and perceived organizational support (POS) as moderators of the link between C-19PD and work engagement. As second-stage moderators, I propose task interdependence, constraints, and telecommuting intensity as moderators of the link between work engagement and task performance, OCB, and work withdrawal. An individual-level survey study was designed to gather a data set of 275 currently employed workers from four public universities in the U.S., and the mediation hypotheses were supported. However, the moderating effects of CSE, servant leadership, and POS (i.e., first stage moderators) and task interdependence, constraints, and telecommuting intensity (i.e., second stage moderators) were not supported. Implications for theory, limitations, future research directions, and practical applications are discussed.

This study was designed to understand how ACSI certified Christian School leaders in Arizona lead their schools. There are a variety of leadership models available. Servant leadership, being a fairly recent phenomenon has been studied and implemented by numerous organizations and leaders with great organizational success and buy in. One area of servant leadership research which still needs development is whether or not ACSI certified Christian School leaders are employing servant leadership principles. By using qualitative metrics and using narrative-based interviews of Christian School leaders coupled with already established research parameters of servant leadership as outlined by Page and Wong (2003), this study analyzed whether or not servant leadership is guiding and directing the acting administrators in Arizona ACSI certified schools. Each interview was recorded and transcribed to look for key words and concepts understood in servant leadership models. This study focused on current administrators serving in K-12 schools across the state of Arizona. With analyzing interview transcripts and discovering patterns that emerge a better understanding emerged as to how ACSI Christian School leaders lead their respective school environments. / Educational Administration

Based upon the principles of equality, respect, and dignity for an organization and its community, Robert K. Greenleaf (1977) dedicated his life to conceptualizing and defining the humanistic philosophy of "servant leadership." With service and leadership sometimes seen as opposites, servant leaders are often misunderstood and perhaps underestimated. The purpose of this study was to create a well-defined comprehensive portrait of a servant leader by identifying key descriptors of the characteristics and behaviors of servant leaders and the work environments where they are effective. The research procedure consisted of a three-round Delphi to gain consensus on responses to four key research questions. From your experience and observation, what are the key words or phrases that describe (1) the characteristics that distinguish servant leaders, (2) the behaviors that distinguish servant leaders, (3) the work environments in which servant leaders are effective, and (4) the work environments in which servant leaders are ineffective? The following groups were represented on the panel of experts: (a) appointed and elected officials, (b) authors, (c) business leaders, (d) clergy, (e) educators, (f) leaders of associations, and (g) leaders of volunteer organizations. The first round Delphi instrument was open-ended. The second round gained opinion by adding a Likert scale to the results of the first round. The third round Delphi instrument was used to gather opinions from each panel member using a revised Likert scale instrument. In the third round each panelist received the statistical information calculated from the second round. The characteristics, behaviors, and effective work environments, as agreed upon consensually by the panel of experts in the third round, were reported. Twenty-eight panelists participated in each of the three rounds of the Delphi study. The characteristics, behaviors, and effective work environments of servant leaders, as determined by the panel of experts, are presented and discussed. A Servant Leadership Inventory was created from the data. The self-rating inventory is offered as an instrument to create discussion and increase awareness about leadership based on service to others. / Ed. D.

The COVID-19 Pandemic exacerbated a multitude of systems in the United States in 2020 up to current day. The structure of non-profit organizations across the country weakened as demands escalated for free food resources with specific pressure placed on food banks and food recovery organizations. There were citizens who had not previously relied on free food services who found themselves in drive through pickups, waiting for pre-packaged food boxes or the occasional you-pick operation to feed their families and themselves. The increase in demand for free food services was reacted to by those leading and directing the free food distribution sites through a time of crisis. This qualitative study serves to analyze food recovery organization (FRO) leadership strategies and principles that guided their decision making and problem-solving skills in response to food shortages and supply chain issues. The merge of the eight pillars of transformational and servant leadership theory provided propositional pillars that were tested in practice through interviews with FRO leaders in Appalachia. The discovery of how these leadership strategies were enacted during a time of crisis will guide the development of a training curriculum for nonprofit leaders in the future. / Master of Science in Life Sciences / The COVID-19 Pandemic exacerbated a multitude of systems in the United States in 2020 up to current day. The structure of non-profit organizations across the country weakened as demands escalated for free food resources with specific pressure placed on food banks and food recovery organizations. There were citizens who had not previously relied on free food services who found themselves in drive through pickups, waiting for pre-packaged food boxes or the occasional you-pick operation to feed their families and themselves. The increase in demand for free food services was reacted to by those leading and directing the free food distribution sites through a time of crisis. This qualitative study serves to analyze food recovery organization (FRO) leadership strategies and principles that guided their decision making and problem-solving skills in response to food shortages and supply chain issues. The merge of the eight pillars of transformational and servant leadership theory provided propositional pillars that were tested in practice through interviews with FRO leaders in Appalachia. The discovery of how these leadership strategies were enacted during a time of crisis will guide the development of a training curriculum for nonprofit leaders in the future.

No description available.

The competitive environment of the 21st century, failure of U.S. companies, and the financial crisis of 2008 have moved leadership expectations to the forefront of research. However, there is a lack of empirical research about organizational reporting outcomes of self-identified servant leadership (SL) organizations compared to self-identified nonservant (non-SL) organizations. Guided by Greenleaf's SL theory, the purpose of this study was to compare information on organizational data for triple bottom line (TBL) reporting outcomes in SL organizations and non-SL organizations. Using causal comparative research design and global reporting initiative data with a sample of 12 organization reports, reporting outcomes were compared from 6 SL and 6 non-SL organizations. The independent variables were SL and non-SL organizations. The dependent variables were TBL outcomes (social, financial, and environmental) with 55 intervening variables such as economic impact, greenhouse gas emissions, and human rights. Data analysis included descriptive statistics such as comparative analysis of the total and average of reporting outcomes and inferential statistics such as t tests. Findings of the study showed no statistically significant differences existed between TBL reporting outcomes of SL and non-SL organizations. Implications for positive social change lie in the focus on humanism in leadership in which organizational reports provide reliable outcome data for future community building and influence on social good.

Purpose: The population of Sweden is steadily increasing, which raises the need for new infrastructure and new buildings. To meet these demands the construction industry must become more efficient. According to several researchers, better leadership can be a part of accomplishing this. Discussions regarding leadership are mostly from the leaders’ perspective and usually the decisions about what kind of leadership is needed is made by the leaders themselves. Not very often do the followers get a chance to share their thoughts on what they need to become more efficient. Earlier research shows a correlation between motivation and efficiency. Therefore, this study attempt to find out what motivates construction workers. This study intended to examine what type of leadership construction workers think they need to become more efficient. The study’s aim was to contribute knowledge about how leadership can increase the efficiency on the construction site. Method: Two methods for data collection were used. A literary review based on effective leadership and interviews with construction workers about their thoughts on what type of leadership would increase their motivation and efficiency. Findings: This study has, by answering the research questions, contributed knowledge about how leadership can increase the efficiency on the construction site. The construction workers are of the opinion that their leaders have a big impact on their efficiency. The leaders’ knowledge and experience of the production phase as well as their ability to communicate and plan ahead were all seen as factor that affect their efficiency. The literary review for this study found 23 effective leadership traits. According to the construction workers the leadership skills that contribute the most to their motivation and efficiency are humility, relationship-management, and self-awareness. Connecting the construction workers responses to the efficient leadership theories showed that the most relevant theories for increasing the workers motivation and efficiency are Transformational and Servant Theory. The theory of Servant is the most relevant since it focuses on the followers. Implications: To increase the efficiency one must focus on the people in the industry. By changing the leadership based on the construction workers' opinions their efficiency can be increased. Therefore, it is recommended that leaders on the construction site work with the leadership theories Transformational and Servant and that they develop the effective leadership traits, especially the traits the construction workers find most important. Limitations: This study was limited to the leadership from the site supervisor to the construction workers. The focus was on what type of leadership the construction workers wanted to become more motivated and efficient. Furthermore, the study was limited to four leadership theories and effective leadership traits. Keywords: Efficiency, motivation, effective leadership traits, Contingency Theory, Transformational Theory, Transactional Theory, and Servant Theory. / Syfte: Sveriges befolkning växer stadigt vilket medför en ökad efterfrågan på nya bostäder och ny infrastruktur. För att tillgodose denna ökade efterfrågan behöver byggbranschen bli effektivare. Enligt flera forskare kan effektiviteten delvis ökas genom bättre ledarskap. Diskussioner om ledarskap utgår nästan enbart från ledarnas perspektiv och det är vanligt att ledarna bestämmer vilken typ av ledare som behövs. Det är sällan följarna får chansen att framföra åsikter sina om vad de behöver för att bli mer effektiva. Tidigare forskning har också visat att det finns ett samband mellan motivation och effektivitet. Därför undersöktes även vad som motiverar yrkesarbetarna. Denna undersökning avsåg att ta reda på vad yrkesarbetarna anser sig behöva för ledarskap för att bli mer motiverade och effektivare. Målet med undersökningen var att bidra med kunskap kring hur ledarskap kan öka effektiviteten i byggproduktionen. Metod: I undersökningen användes två metoder för datainsamling. En litteraturstudie med utgångspunkt i effektivt ledarskap samt intervjuer med yrkesarbetare om deras syn på vilket ledarskap som skulle öka deras motivation och effektivitet. Resultat: Genom att svara på frågeställningarna har undersökningen bidragit med kunskap kring hur ledarskap kan öka effektiviteten i byggproduktionen. Yrkesarbetarna anser att produktionsledaren har stor inverkan på deras effektiviteten. Det som påverkar är produktionsledarens kunskap och erfarenhet om produktionen samt deras förmåga att kommunicera och planera arbetet. Under litteraturstudien påträffades 23 effektiva ledaregenskaper. Enligt yrkesarbetarna är det egenskaperna ödmjukhet, relationshantering och självkännedom som bidrar mest till att öka deras motivation och effektivitet. Genom att koppla yrkesarbetarnas svar till de effektiva ledarskapsteorierna har det visat sig att Transformational och Servant Theory är de mest relevanta teorierna för att öka yrkesarbetarnas motivation och effektivitet. Eftersom Servant Theory fokuserar på följarna anses den mest relevant. Konsekvenser: För ökad effektivitet ska fokus läggas på de människor som branschen består av. Genom att anpassa ledarskapet efter yrkesarbetarnas åsikter kan deras effektivitet öka. Med anledning av detta rekommenderas det att ledare i byggproduktion arbetar med ledarskapsteorierna Transformational och Servant, samt att ledaren utvecklar de effektiva ledaregenskaperna, framförallt de egenskaperna som yrkesarbetarna efterfrågade. Begränsningar: Undersökningen behandlade endast ledarskapet mellan produktionsledaren och yrkesarbetarna. Fokus låg på vilket ledarskap yrkesarbetarna ville ha för att bli motiverade och effektiva. Vidare begränsningar var att enbart undersöka fyra ledarskapsteorier samt de effektiva ledaregenskaperna. Nyckelord: Effektivitet, motivation, effektiva ledaregenskaper, Contingency Theory, Transformational Theory, Transactional Theory, och Servant Theory.