Abstract A Kleinian Analysis of Organisations: Implications for Employee Health and Well-Being. This dissertation considers research that was conducted into the impact of organisational style of operation upon the health and well-being of individual employees. A Kleinian analysis of organisations, from a psychoanalytic perspective, highlights the defining characteristics of different organisations within the study. The intent of the thesis is to argue that the different types of organisations impact upon the health and well-being of their employees. Six organisations were studied using both qualitative and quantitative methods. Extensive interviews were conducted with 120 employees from those organisations. A Kleinian Analysis Questionnaire and a Kleinian Analysis Rating Scale (new psychoanalytic techniques aimed at promoting dialogue with employees) assisted in the analysis and positioning of the organisations. The findings suggested that organisations can be distinguished in Kleinian terms and that these differences produce a range of health effects for employees. In the qualitative parts of this research extensive discussions took place with the employees of organisations considered to be in either the Depressive position or the Paranoid – Schizoid positions. Using the Kleinian Analysis Questionnaire (KAQ), a great deal was revealed about the emotional lives of their organisations and the impact of these realities on their own individual emotional lives and on their mental and physical health. Organisational employee assistance programs (EAPs) were considered in terms of how support was extended to employees within the studied organisations and how the efficacy and utilization of EAPs were affected by organisational classification of either Depressive or Paranoid-Schizoid. A range of quantitative measures were employed in the study and included the broad health measures SF-36, the Satisfaction With Life Scale (SWLS), the Schedule for the Evaluation of Individual Quality of Life - Direct Weighting (SEIQoL-DW) and the Work Environment Scale (WES). Employees in the Depressive organisations described their workplaces as open, encouraging, creative, flexible and democratic in process. They described how the stated values and mission statements of their organisations were consistent with their own personal values and how their work as described by Gabriel (2002) enhanced their sense of self esteem and self image. There were abundant examples of their organisations providing support, described in psychoanalytic terms as ‘containment’. The quantitative results, in part, supported the qualitative results by demonstrating that the employees of Depressive organisations had a better rate of recovery from psychological issues arising from personal and workplace matters. In contrast, employees from Paranoid – Schizoid organisations described their workplaces as defensive, blaming, scapegoating, rigid and concrete, where organisational behaviour was often inconsistent with the organisation’s stated values and mission statements. They described some of the competitive activity as inconsistent with their own personal values and at times giving rise to anxiety. This discord had reflections on the emotional health of individuals. This was borne out in the quantitative aspects of the study which also found that the mental health of individuals and their rate of recovery from psychological issues were adversely affected by the lack of ‘containment’ afforded to them by their organisations. The results strongly demonstrated the value of EAPs as mechanisms of support for employees and revealed differences in the impact upon health and well-being of employees between the two Kleinian organisational types in addition to differences in the levels of utilization and involvement. Keywords: Kleinian Analysis; Health Implications; Employee Assistance Programs; Containment Australian and New Zealand Standard Research Classifications (ANZSRC): 150305:50%; 150311:25%; 179999:25%

Made available in DSpace on 2014-12-17T14:52:40Z (GMT). No. of bitstreams: 1 AntonioJR.pdf: 1725341 bytes, checksum: 0e836d7ba7dc0c8e447789b991986c4b (MD5) Previous issue date: 2008-12-04 / This Master of Science Thesis deals with investigating the factors affecting employees satisfaction studying the case of teachers on a technological education institution. It is surveyed teachers in a sample of size 42 out of 316. It is used a form that deploys a model of satisfaction antecedents factors comprised of work system, professional development, teaching activity, physical environment, pay, and problems management. The sample was found representative (&#967;2 test) based on genre, tenure, degrees, and age. The model for satisfaction with the institution presented a adjusted r2 > 0,80 and the main factors affecting it was found to be work system, professional development, and teaching activity. For the satisfaction with the career, the model results with a r2 > 0,70 and as main factors professional development, teaching activitiy and pay. The variables contribuition for the students education and use of suggestions were ones of the main variables appearing in the models. The results suggest an improvement in the model regarding the previous models used by Silva (2003) and Cruz Filho (2007) regarding model explicability of teacher satisfaction / Esta tese de mestrado aplica m?todos e modelos multivariados explicativos da satisfa??o do cliente para investigar os fatores da satisfa??o de empregados no caso de uma institui??o de educa??o tecnol?gica. S?o pesquisados os docentes em uma amostragem de 42 de um total de 316 docentes. ? usado um question?rio que implementa um modelo de vari?veis antecedentes da satisfa??o composto de qualidade do sistema de trabalho, desenvolvimento profissional, atividade docente, ambiente f?sico, remunera??o e gest?o de problemas como antecedentes da satisfa??o. A amostra revelou-se representativa (teste &#967;2) quanto verificada com as vari?veis de controle sexo, tempo de institui??o, perfil de titula??o, faixa et?ria. O modelo explicativo para satisfa??o com a Institui??o apresentou r2 > 0,80 tendo como os principais fatores significativos a p < 0,05 vari?veis do Sistema de Trabalho, Desenvolvimento Profissional, Atividade Docente, Ambiente Fisico. Para satisfa??o com a carreira o modelo apresentou r2 > 0,70 e teve como fatores explicativos da satisfa??o Desenvolvimento Profissional, Atividade Docente e Remunera??o. A vari?vel de auto-efic?cia (contribui??o com a forma??o dos alunos) apareceu em ambos os modelos. Os resultados sugerem uma melhoria no modelo em rela??o aos trabalhos anteriores de Silva (2003) e Cruz Filho (2007) em rela??o ? explicabilidade da satisfa??o dos docentes

Human resources are the most important assets of any health system. In recent years it has been increasingly recognised that improving the performance of health personnel should be at the core of any sustainable solution to health system performance. However, it is widely acknowledged that health systems are not producing the desired output of health interventions due to factors such as insufficient skilled and experienced health personnel, demotivated health personnel, lack of management skills, poor working conditions and environment, and inadequate remuneration. This study explores the factors that affect performance of nurses in Namibia with the aim of providing a management framework for improving the performance of professional nurses. The study followed a quantitative research approach using an explorative descriptive design. A survey method using questionnaires was applied. The reaction to the study was positive as a response rate of 75.8% was obtained. Data analysis included identifying and comparing existence or absence of factors using the SSPS package. The target population included all professional nurses in Oshana, Otjozondjupa and Khomas regions. Baseline results revealed various factors which affect performance. The study revealed that hospitals currently have deficiencies in human resource management aspects such as recognition of employees who perform well, working conditions, implementation of performance appraisal systems, feedback on performance outcomes and management skills. These aspects are strongly associated with level of performance of health personnel. Based on the results, a management framework was proposed. The framework consists of activities for enhancing the nursing profession; strengthening knowledge and expertise, including management skills; improving performance; and generating knowledge through research. / Health Studies / D. Litt. et Phil.(Health Studies)

Sur leur lieu de travail, les individus sont confrontés à de nombreuses difficultés. Souvent, ces difficultés sont engendrées par de mauvaises conditions de travail qui génèrent des phénomènes de risques psychosociaux (RPS), susceptibles de nuire à la santé des salariés. En Sciences de la Gestion, les RPS sont l’objet d’un intérêt croissant, car ils ont aussi un impact sur la performance et sur la pérennité de l’entreprise. Alors qu’il existe des politiques et des pratiques de gestion des ressource humaines (GRH) mises en place par les entreprises pour faire face à ces risques, une démarche efficace n’est pas encore aboutie. Or, selon le modèle exigences/ressources (Demerouti et al., 2001), il existe des conditions de travail favorables (ressources) qui ont le potentiel de réduire ces risques, et qui font l’objet de ces travaux de recherche. Plus précisément, cette thèse s’interroge sur les représentations des salarié/es quant aux ressources qui ont le plus de potentiel pour réduire les effets des conditions de travail nocives. En même temps, nous faisons l’hypothèse que ces ressources sont aussi capables d’influencer la pérennité de l’entreprise, via la fidélisation des salarié/es. Nous avons mené une étude de cas au sein d’un groupe de l’agro-alimentaire, qui contrôle deux implantations industrielles qui ont conservé leur culture d’entreprise d’avant la fusion dans ce groupe. Nos résultats montrent que les salariés identifient quatre ressources (autonomie au travail, variété des tâches, bon climat social et soutien des supérieurs) qui ont plus de potentiel que d’autres pour compenser les conditions de travail contraignantes, et que ces ressources sont largement citées quel que soit le genre, le poste occupé, et le site. Il apparaît que ces mêmes ressources sont aussi capables d’influencer l’intention de rester des salarié/es dans l’entreprise. Cependant, ce ne sont pas toujours les pratiques de GRH qui créent ces ressources, mais –d’après les représentations des salariés- plutôt des valeurs liées à la culture d’entreprise précédant la fusion. Au-delà de la contribution à la théorie Exigences/Ressources, nos travaux souhaitent aussi contribuer à la prise de conscience, par les managers, de l’intérêt de certaines ressources pour la mise en place de meilleures conditions de travail et l’amélioration des stratégies de pilotage de la pérennité. / At the workplace, individuals face many challenges. Usually these difficulties are caused by poor working conditions that generate the phenomena of psychosocial risks factors (PRF), which can harm the health of employees. In management sciences, an increasing interest has set to PRF, particularly because they also have an impact on the performance and on the longevity of the company. The human resource management (HRM) policies and practices are made by companies to deal with these risks, but an effective approach is not yet achieved. According to the job demands / resources model (Demerouti et al., 2001), there are better working conditions (resources) that have the potential to buffer demands which causes PRF. Resources are the subject of this thesis.Precisely, this thesis questions the employees’ representations resources that have the greatest potential to buffer harmful working conditions. At the same time, we make the assumption that these resources are also able to influence the longevity of the firm, through employee loyalty. We conducted a case study within an agri-food group, which controls two industrial establishments which inherited their organizational culture before joining this group. Our results show that employees identify four resources (autonomy at work, task variety, good social climate and superiors support) that have more potential than others to buffer dangerous working conditions. Moreover, these resources are equally quoted in relation to gender, occupation, and industrial site. Furthermore, it appears that the same resources are also able to influence employees intention to remain in the group. However, it is not always the HRM practices that create these resources, but rather the values that are linked to the firm culture, before the merger.Beyond the contribution to the job demands / resources model, our research also aims to contribute to the managers' awareness of the value of certain resources to implement better working conditions and management strategies of longevity.

The main aim of diploma thesis, which called Influence of stress on work performance in selected companies, is to explore stress factors in the workplace and their influence on work performance. In the theoretical part of this thesis were summarized issues of stress, symptoms of stress, stress and healthy, types of stressors, stress factors in the workplace, stress management, work performance and pathological situations in the workplace, such as bossing, mobbing and sexual harassment.

Submitted by Cristiane Oliveira (cristiane.oliveira@fgv.br) on 2011-05-24T15:02:58Z No. of bitstreams: 1 71070100711.pdf: 7808538 bytes, checksum: 97b8b63f7284e92480f7a4bbe9a21247 (MD5) / Approved for entry into archive by Gisele Isaura Hannickel(gisele.hannickel@fgv.br) on 2011-05-24T15:05:09Z (GMT) No. of bitstreams: 1 71070100711.pdf: 7808538 bytes, checksum: 97b8b63f7284e92480f7a4bbe9a21247 (MD5) / Approved for entry into archive by Gisele Isaura Hannickel(gisele.hannickel@fgv.br) on 2011-05-24T15:05:41Z (GMT) No. of bitstreams: 1 71070100711.pdf: 7808538 bytes, checksum: 97b8b63f7284e92480f7a4bbe9a21247 (MD5) / Made available in DSpace on 2011-05-24T15:11:47Z (GMT). No. of bitstreams: 1 71070100711.pdf: 7808538 bytes, checksum: 97b8b63f7284e92480f7a4bbe9a21247 (MD5) Previous issue date: 2011-02-22 / The objective of this research was identifying which international manager career policies are designed by Brazilian companies and how external and internal factors influence policy designs and which outcomes are achieved. The contextual aspects show Brazil’s economy as an emergent economy, with social and economic indicators in growth which provides an environment for different types of business expansion. The internationalization has been stimulated by Brazilian government and the opportunities arising in the international scenario are levers to the internationalization process of the companies of distinct industries and sizes. So, they demand professionals with capabilities and skills to act and manage an international operation. For theoretical and empirical basis, multinationals companies’ internationalization researches with the economic and strategic approaches were consulted. Also, the researches about international management and change and adjust needed in the structures, activities and controls to perform whole the process of internationalization. In the specific way, it was studied how the Human Resources Management must be structured to attend, through its policies and practices, the companies’ expectations and strategies. The career studies helped to portrait the changes occurred in the work environment and in the individual life expectation as well as to present different models and approaches about career’s types and management. The qualitative approach was chosen and the semi structured interviews and documental analyses were used to collect empirical data. The Human Resources managers of six Brazilian companies collaborated with this research. To help the analysis of collected data, the six companies were divided into three groups: i) the company’s internationalization occurred past ten years or more; ii) the company’s internationalization occurred between ten and five years; and iii) the company’s internationalization occurred at least five years. Observing this criteria, there were choose six companies, two for each group, those that best illustrated or emphasized his group of internationalization, using the sample for a typical case, which seeks to illustrate or highlight what is typical, normal on the average. The resulting research points that the time of internationalization highlights the differences between companies, but he does not explain them all. Some external and internal factors impact on the definitions of policies for managing international career. They are: the level of maturity and competitive markets in which companies operate; the small number of professionals trained to act as international managers in the human resources market; the small number of consultants able to work the issue; the specificity of international profile of the manager; the constant pressure on the international manager; the non linear demand for the position; and organizational culture. Besides these, there is the trust factor, represented both in a moral but also the expectation of completing the work and the decisions that the manager shall, as a representative of the company and its values. In the Group I, the policies for managing international career maturity are the result of the operation of business and the seniority of their HR professionals. Already in the Group II, the design of political career is based on the national operation, enterprise owners and their confidence in the HR field. In companies of the group III, are also characterized by the entrepreneurial spirit of its owners, by its less rigid hierarchical and functional structure, which leads them to have no political career as clear and therefore send their professionals to the outside without much training. In all cases, the level of satisfaction with the outcome is good, however there were concerns expressed and interest in improving the processes. HR professionals are aware that changes will happen before these processes are stabilized. And finally, the recognition by the results is felt at all levels of the organizations, even in the Group III. This satisfaction is measured by the discourse of the owners based on the results obtained so far by international managers. / Esta pesquisa teve como objetivo identificar quais são as políticas para a carreira de gestor internacional delineadas por empresas brasileiras, como fatores externos e internos influenciam no desenho destas políticas e quais os resultados alcançados. O contexto escolhido deveu-se ao fato de que o Brasil tornou-se uma economia emergente, com indicadores sociais e econômicos em crescimento, o que propicia um ambiente de expansão para diferentes tipos de negócios. A internacionalização tem sido estimulada pelo governo brasileiro e as oportunidades que surgem no cenário internacional são alavancas para o processo de internacionalização das empresas de setores e portes distintos. Assim, elas passam a demandar de profissionais capacitados para atuar e gerir a operação internacional. Como base teórico-empírica de referência foram consultados estudos sobre a internacionalização das empresas sob o ponto de vista dos modelos econômicos e de estratégia. Também foram analisados os estudos sobre as mudanças e adequações necessárias à gestão das empresas, de suas estruturas, processos e controles dentro do processo de internacionalização. E, de forma mais específica, foi abordado como a área de Recursos Humanos deve se estruturar para atender às expectativas e estratégias delineadas pelas empresas por meio de suas políticas e práticas. Os estudos sobre carreira foram utilizados para retratar as mudanças ocorridas no ambiente de trabalho e na expectativa de vida dos indivíduos, bem como para apresentar os diferentes modelos e abordagens sobre os tipos de carreira e sua gestão. A abordagem de pesquisa utilizada foi a qualitativa, com a entrevista semi-estruturada e a análise documental como instrumentos de coleta de dados. Participaram deste trabalho os responsáveis pela área de Recursos Humanos de seis empresas brasileiras. Para a análise dos dados obtidos, as empresas foram divididas em três grupos: i) internacionalizadas há mais de dez anos; ii) internacionalizadas entre dez e cinco anos; iii) internacionalizadas há menos de cinco anos. Das empresas que preencheram o critério de participação, foram escolhidas duas de cada grupo, sendo aquelas que melhor ilustravam ou realçavam o seu grupo de internacionalização, utilizando a amostra por Caso Típico, que busca ilustrar ou realçar o que é típico, normal, relativo à média. Como resultado de pesquisa foi observado que o tempo de internacionalização ressalta as diferenças entre as empresas, porém ele não as explica no todo. E que alguns os fatores externos e internos são considerados pelas áreas de RH como impactantes nas definições das políticas de carreira de gestor internacional. São eles: os níveis de maturidade e competitividade dos mercados em que as empresas atuam; o número de profissionais com formação para atuar como gestores internacionais que estão no mercado de recursos humanos; o número reduzido de consultorias aptas a trabalhar o assunto; a especificidade do perfil do gestor internacional; a constante pressão sobre o ocupante do cargo; a demanda não linear para o cargo; e a cultura da organização. Além destes, destaca-se o fator confiança, representado tanto no sentido moral como também expectativa da realização dos trabalhos e nas decisões que o gestor tomará, como representante da empresa e seus valores. Nas empresas do Grupo I, as políticas para carreira de gestor internacional são resultantes da maturidade da operação das empresas e da senioridade de seus profissionais de RH. Já nas empresas do Grupo II, o desenho de políticas de carreira tem por base a operação nacional, o espírito empreendedor de seus donos e a confiança depositada na área de RH. Nas empresas do grupo III, também se caracterizam pelo espírito empreendedor de seus donos, por suas estruturas hierárquicas e funcionais mais frouxas, o que as leva a não ter políticas de carreiras tão claras e, portanto, enviam seus profissionais para o exterior sem muita formação. Em todos os casos, o nível de satisfação com os resultados é bom, entretanto foram manifestadas apreensões e interesse em melhorar os processos. Os profissionais de RH estão cientes que mudanças acontecerão antes que estes processos sejam estabilizados. E finalmente, o reconhecimento pelos resultados é sentido em todos os níveis da organização, mesmo nas empresas do Grupo III. Esta satisfação é medida pelo discurso dos donos com base nos resultados até então obtidos pelos gestores internacionais.

The target of this graduation thesis was to specify new views and requirements which effect on managers´ personalities´ formation and development in present HR management. For necessary information acquisition 6O managers completed a questionnaire which was about manager`s personality development. Managers and employees in monitored companies generally know (or subconsciously anticipate) how the superior HR management in nowaday trends should be proceeded and how it should look like. key-managers know about the need of superior personal work and the question is when this range becomes the same preference as economics or production

Made available in DSpace on 2016-08-02T21:42:52Z (GMT). No. of bitstreams: 1 1-pesquisa Milestone e PUC-RJ.pdf: 539428 bytes, checksum: 15835c6ccf39533439dd66e32a3ed7fc (MD5) Previous issue date: 2008-09-29 / Considering that Competency-based Human Resource Management must enhance economic value for organizations and social value for people, this present research aims to investigate among the staff of a company, which personal and professional gains were generated by the model implemented in the company they work for. To succeed in this, a qualitative character case study was taken in a public company that has been applying a Competency-based Human Resource Management System for five years, including all sub-systems (recruitment/selection, training/development, remuneration, performance evaluation and career program) to one hundred percent of all employees. In a process of before and after the Competency-based Human Resource Management System, the research covered which questionnaire and interview. To measure the gains obtained by the employees, there were used categories and subcategories of social gain, defined by Amyra Sarsur in her PhD dissertation, 2007. The results of this research show that, according to the employees perception, three categories were highlighted as social gain: development, conceptual comprehension of the company and self-development. The importance of this research is due to the increasing adoption of this human resources management model by Brazilian companies and the lack of researches that investigate the gains obtained by the employees with the Competency-based Human Resource Management.(AU) / Tendo como pressuposto de que a Gestão de Pessoas por Competências deve agregar valor econômico para a organização e valor social para os indivíduos, a presente pesquisa investiga com os empregados de uma empresa quais os ganhos trazidos na sua vida, profissional e pessoal, pelo modelo implementado na organização em que trabalham. Para alcançar esse objetivo foi realizado um estudo de caso, de caráter qualitativo numa empresa do setor público, que possui há mais de cinco anos um sistema de gestão por competências, contemplando todos os subsistemas (seleção, treinamento, remuneração, avaliação de desempenho e carreira) para 100,0% dos empregados. Num processo de antes e depois do sistema de gestão por competências, a pesquisa foi realizada por meio de questionário e entrevista. Para medir o ganho dos empregados, foram utilizadas as categorias e subcategorias de ganho social definidas na tese de doutoramento de Amyra Sarsur, 2007. Os resultados dessa pesquisa indicaram que, na percepção do empregado, três subcategorias destacaram-se como ganho social: desenvolvimento, compreensão conceptual da organização e autodesenvolvimento. A importância da pesquisa se faz devido à crescente adoção desse modelo de gestão de pessoas pelas empresas brasileiras e a ausência de pesquisas que investigam os ganhos dos empregados com a Gestão por Competências.(AU)

L’objet de cette recherche est d’observer l’impact des Technologies de l’Information et de la Communication (TIC) sur la Gestion des Ressources Humaines (GRH). Après une revue de la littérature, nous présenterons les résultats d’une étude empirique conduite au sein d’une organisation publique, la Mairie de Paris. L’objectif est de décrire des pratiques de « modernisation » de la GRH dans une organisation et d’analyser les changements induits.A travers cette étude de cas, nous envisageons de mettre en lumière les grandes lignes du processus d’appropriation des nouveaux outils technologiques, notamment Chronogestor (gestion du temps de travail) et HR Access (gestion administrative, paie, gestion des carrières) par les acteurs. Ce qui nous permettra, in fine, de ressortir le rôle et la place de la FRH à la Mairie de Paris. Pour cela, nous présenterons dans un premier temps le projet RH 21, puis les outils de gestion du temps de travail et leur impact organisationnel et managérial. / The object of this research is to observe the impact of the information technology on the HRM. After a review of the academic literature, we present the results of an empirical research conducted at the city council of Paris. The view is to describe the “modernisation” of the HRM practices and to analyse the induced changes.Through this case study we plan to clarify the broad outline of the process of appropriation of the new technological tools, in particular Chronogestor (time’s management) and the HR Access (working time for administrative management and pays, the management of the careers). What will enable us, in fine, to arise the role and the place of the FRH to the Town hall of Paris. For that, we will present the project RH 21 initially, then the management tools of the working time and their organizational and managerial impact.

The aim of the thesis is to evaluate the strategic management in a selected organization and propose a strategy to improve competitiveness. The work deals with the analysis of micro organizations through Porter's five forces model and analysis of internal environment in selected functional areas. In marketing, the reader learns about politics product, pricing, communication and distribution. Financial analysis indicates financial situation. This work also provides insight into the production environment, and human resources management. Based on the evaluation of the current state of the organization through analysis of selected internal and external environment is through the SWOT analysis suggested a strategy that will improve the competitiveness of the organization. In addition to the proposed strategy outlined several proposals to streamline the organization's strategic management in selected areas.