Made available in DSpace on 2015-04-16T14:49:21Z (GMT). No. of bitstreams: 1 arquivototal.pdf: 724342 bytes, checksum: f9ff77d12333d35654c714417ba2f01d (MD5) Previous issue date: 2010-08-18 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / This study aimed to understand the impacts of management policies of private banks on the bank employees. To understand the central theme of the study, carried out a theoretical basis, approaching the work, their process of adjustment, restructuring and flexibility in a broader context, converging on the productive restructuring in Brazil and finally the changing world of the reality of work activity bank. The study was conducted with thirteen workers who experience the banking practice in three of the largest private banks in the city of Campina Grande - Paraíba. The review process was built based on four major categories: Labor flexibility, total quality programs, meritocracy and collective action. The main findings of the research indicated actions as subcontracting, instability and deregulation promoted by the relaxation of work. Further findings are part of the heightened demand for worker skills bank and causing increased intensification and increased working hours. The analysis of the impacts has resulted in detachment and estrangement from the class bank by the policies of rewards that increasingly value the individual performance directly or indirectly, thus promoting the break with solidarism class among workers. Some implications and directions for new studies were presented in the form of research questions, aiming to contribute to the development of studies involving research subjects specific to the banking world. / Este estudo teve como objetivo conhecer os impactos das políticas de gestão dos bancos privados sobre os trabalhadores bancários. Para compreender a temática central do estudo, realizamos uma fundamentação teórica, abordando o trabalho, seu processo de regulação, reestruturação e flexibilização no contexto mais amplo, convergindo para a reestruturação produtiva no Brasil e por fim as transformações do mundo do trabalho da realidade da atividade bancária. O estudo foi realizado com treze trabalhadores que vivenciam a prática bancária em três dos maiores bancos privados na cidade de Campina Grande Paraíba. O processo de análise foi construído tendo por base quatro categorias principais: Flexibilização do trabalho, programas de qualidade total, meritocracia e ação coletiva. Os principais achados da pesquisa indicaram ações como a subcontratação, a precarização e a desregulamentação promovida pela flexibilização do trabalho. Ademais, fazem parte dos achados a exacerbada exigência pela qualificação dos trabalhadores bancários provocando aumento e intensificação da jornada de trabalho. A análise dos impactos ainda resultou em individualização e estranhamento da classe bancária por meio das políticas de recompensas que cada vez mais valorizam o desempenho individual direta ou indiretamente, promovendo assim a ruptura com o solidarismo de classe entre os trabalhadores. Algumas implicações e direções para novos estudos foram apresentadas na forma de questões de pesquisa, objetivando contribuir para o desenvolvimento de estudos envolvendo sujeitos de pesquisa específicos do universo bancário.

Made available in DSpace on 2014-06-11T19:29:38Z (GMT). No. of bitstreams: 0 Previous issue date: 2006-08-24Bitstream added on 2014-06-13T19:18:00Z : No. of bitstreams: 1 ribeiro_amm_me_fran_prot.pdf: 1152995 bytes, checksum: 59e2ecc2ea32fec05f06685df27d4536 (MD5) / Countless transformations occurred in the world of work, resulting of the productive restructuration, had affected in a particular way the bank working atmosphere, with reflects on the health of these professionals. These new ways of organizations and managements, developing work atmospheres marked by overload and insecurity caused by aspects related to creativity and work satisfaction, resulted in changes on the identity and on the way of work of these professionals, which effects had been felt particularly on the process between health and illness on the work relations. From these considerations, this dissertation had as objective study the relation between banking work and health, by a research and an analyze of the existing scientific academic production about this subject. Therefore, this a documental research that has used as an information bank 05 summaries of Doctorate Theories and 31 Master Dissertations which has this thematic as study objective. This material came from brazilian Master's Degree programs, produced in 11 different discipline areas, and 15 of these dissertations are from the psychology area. For the treatment of the data and its systematization for interpretation was used the Content Analyzes, which results shows up, in a first moment, the interests of the Science for this subject, confirming its relevance. On the other hand, the Summaries analyzes shows that the barely totality of the production refers to the changes occurred on the conditions of the banking work as responsible for any kind of mental or physical illness on these type of workers. Another significant aspect of the analyzes is the verification of the knowledge fragmentation construction tendency that, in the specific relation between Banking Work and Health, was constructed from countless perspectives and theoretical points, according to the area that had produced it. This data verify the importance of the search for interactivity process of this knowledge

Orientador: Maria Rachel Tolosa Jorge / Banca: Tales Vilela Santeiro / Banca: Íris Fenner Bertani / Abstract: Countless transformations occurred in the world of work, resulting of the productive restructuration, had affected in a particular way the bank working atmosphere, with reflects on the health of these professionals. These new ways of organizations and managements, developing work atmospheres marked by overload and insecurity caused by aspects related to creativity and work satisfaction, resulted in changes on the identity and on the way of work of these professionals, which effects had been felt particularly on the process between health and illness on the work relations. From these considerations, this dissertation had as objective study the relation between banking work and health, by a research and an analyze of the existing scientific academic production about this subject. Therefore, this a documental research that has used as an information bank 05 summaries of Doctorate Theories and 31 Master Dissertations which has this thematic as study objective. This material came from brazilian Master's Degree programs, produced in 11 different discipline areas, and 15 of these dissertations are from the psychology area. For the treatment of the data and its systematization for interpretation was used the Content Analyzes, which results shows up, in a first moment, the interests of the Science for this subject, confirming its relevance. On the other hand, the Summaries analyzes shows that the barely totality of the production refers to the changes occurred on the conditions of the banking work as responsible for any kind of mental or physical illness on these type of workers. Another significant aspect of the analyzes is the verification of the knowledge fragmentation construction tendency that, in the specific relation between Banking Work and Health, was constructed from countless perspectives and theoretical points, according to the area that had produced it. This data verify the importance of the search for interactivity process of this knowledge / Mestre

Submitted by JOSIANE SANTOS DE OLIVEIRA (josianeso) on 2017-11-16T12:55:21Z No. of bitstreams: 1 Leonardo Lopes Fontes_.pdf: 664121 bytes, checksum: 77126538096938adc686cf80dbf8ebf5 (MD5) / Made available in DSpace on 2017-11-16T12:55:21Z (GMT). No. of bitstreams: 1 Leonardo Lopes Fontes_.pdf: 664121 bytes, checksum: 77126538096938adc686cf80dbf8ebf5 (MD5) Previous issue date: 2017-08-28 / Nenhuma / Este estudo foi realizado com 71 trabalhadores de instituições bancárias da região sul do país, que atuem em atividades externas às agências. Apresenta como principal objetivo avaliar os graus de Síndrome de burnout em bancos da Região Sul do Brasil a partir da aplicação da escala Maslach Burnout Inventory – General Survey (MBI-GS). A pesquisa teve abordagem quantitativa, e natureza de pesquisa pelos tipos pesquisa descritiva e tendo como estratégia a pesquisa de campo. A coleta de dados deu-se através de Survey e de aplicação da escala MBI. Como resultado, identificou-se a presença de níveis moderados de burnout no setor bancário, conforme os critérios estabelecidos por McLaurine (2008), haja vista que seriam indicativos de burnout altos índices de Exaustão Emocional e Despersonalização e moderados índices de Envolvimento Pessoal no Trabalho. No referencial teórico, a Exaustão Emocional seria a primeira dimensão a surgir como indicativo da patologia, apresentando pontuação mais elevada quando comparada as outras dimensões. De acordo com as médias de Exaustão Emocional, obteve-se resultados que variam de 1,37 até 3,24. No caso deste estudo, verificou-se que a Exaustão, apresentou resultado médio de 2,38, indicando que o sentimento de exaustão é frequente nos indivíduos que fizeram parte deste estudo. Quando analisados os níveis de cinismo, os níveis encontrados nesta pesquisa vão de 1 até 1,61, encontrando aqui média em 1,15, caracterizando-se como moderado nível de cinismo. A dimensão Eficácia no Trabalho apresenta suas médias invertidas pelo aspecto positivo dos questionamentos, com resultados entre 4,13 e 5,24, teve média de 4,83, apresentando moderado nível de eficácia no trabalho. Os dados desse estudo apontaram para um desvio padrão considerado elevado, o que demonstra que pode haver uma variação muito grande entre níveis bastante baixos e altos de burnout entre os indivíduos pesquisados. A média de burnout foi de 1,62, caracterizando como moderado o índice de burnout. Em relação ao gênero, observou-se uma correlação significativa com os componentes do burnout, apontando que as mulheres têm uma percepção de exaustão, em média, ligeiramente superior aos homens. Da mesma forma, também se verifica uma tendência para os homens apresentarem níveis médios de Eficácia no Trabalho superiores. Foram propostos três tipos de estratégias de intervenção para a prevenção e tratamento da síndrome de burnout: estratégias individuais; estratégias grupais; e estratégias organizacionais. O estudo apresentou limitações, mesmo ante ao rigor científico e metodológico utilizado. Há limitação na pesquisa em função da escolha da população pesquisada ter sido por acessibilidade ou conveniência, como também os trabalhadores escolhidos nas instituições financeiras formarem uma amostra menor, haja vista que os trabalhadores internos são uma parcela mais representativa no quadro de colaboradores. O número de respondentes reduzido da amostra também representou uma limitação. Para trabalhos futuros, sugere-se a replicação do estudo junto aos trabalhadores bancários internos e com maior número de respondentes, possibilitando uma análise mais detalhada de cada amostra, bem como a replicação em outros tipos de indústria ou regiões do Brasil, possibilitando a comparação entre as mesmas e entre regiões. Recomenda-se também a adoção de outras escalas de mensuração da síndrome de burnout. / This study was carried out with 71 employees from banking institutions in the southern region of the country, who work in activities outside the agencies. The main objective was to evaluate the degrees of Burnout Syndrome in banks in the Southern Region of Brazil from the application of the Maslach Burnout Inventory - General Survey (MBI-GS) scale. The research had quantitative approach, and nature of research by the types descriptive research and having as strategy the field research. The data collection was done through Survey and application of the MBI scale. As a result, the presence of moderate levels of burnout in the banking sector was identified, according to the criteria established by McLaurine (2008), since it would be indicative of high burnout rates of Emotional Exhaustion and Depersonalization and moderate levels of Personal Involvement in Work. In the theoretical reference, Emotional Exhaustion would be the first dimension to appear as indicative of the pathology, presenting a higher score when compared to the other dimensions. According with the Emotional Exhaustion averages, results were obtained that varied from 1.37 to 3.24. In the case of this study, it was verified that the Exhaustion presented an average result of 2.38, indicating that the feeling of exhaustion is frequent in the individuals who were part of this study. When analyzed the levels of cynicism, the levels found in this research range from 1 to 1.61, finding here average in 1.15, characterizing as moderate level of cynicism. The Efficacy dimension in the Work presents its means inverted by the positive aspect of the questions, with results between 4.13 and 5.24, with an average of 4.83, presenting moderate level of work efficiency. The data from this study pointed to a standard deviation considered high, which shows that there may be a very large variation between very low and high levels of burnout among the individuals surveyed. The mean of burnout was 1.62, characterizing as moderate the burnout index. Regarding gender, there was a significant correlation with the components of burnout, indicating that women have a perception of exhaustion, on average, slightly higher than men. In the same way, there is also a tendency for men to have higher average levels of Work Efficacy. Three types of intervention strategies for the prevention and treatment of burnout syndrome were proposed: individual strategies; group strategies; and organizational strategies. The study presented limitations, even before the scientific and methodological rigor used. There is a limitation in the research as a result of the choice of the researched population for accessibility or convenience, as well as the workers chosen in the financial institutions to form a smaller sample, since internal workers are a more representative group of employees. The reduced number of respondents from the sample also represented a limitation. For future work, it is suggested that the study be replicated with internal banking workers and with a larger number of respondents, allowing a more detailed analysis of each sample, as well as replication in other types of industry or regions of Brazil, making it possible to compare the same and between regions. It is also recommended to adopt other measures of burnout syndrome.