The purpose of our study is to see how an organization, and also a administrative authority, communicates by using social media. The organization in this case is the Swedish Police, because of their paradoxical problem with confidentiality versus openness and transparency. The Police has over a hundred Facebook-accounts, where they try to have a open dialogue with their publics without breaking the law of secrecy. Our general purpose of the study is also to see what the pros and cons are of having a own media channel, instead of the traditional media and their often anticipation twists. The result of the study showed that the three different police precincts, which we investigated in our essay, are working in three different ways. The gap may affect their overall reputation and trust gained by their publics. Both traditional media and social media often occur to the administrative authorities, and the police are working hard on maintaining the truth, before the publics create their own trueness. So far they’re not using Facebooks fully potential as a network of dialogues, and the gap between different police precincts are way to deep for them to fully functional as one authority. But on the positive side, all of them are working in the same direction, which may help them to become more alike in their communication.

This project explores the challenges of managing in times of organisational stress. The New Zealand department of corrections is facing multiple pressures which are only set to increase including: financial strictures as government funding is being highly scrutinised, greater demand as inmate numbers increase, and reduced capabilities as many staff lack experience. A grounded theory in a case study setting (three prisons in Christchurch, New Zealand) was undertaken utilising repertory grid and semi-structured interviews to explore the ways in which managers cope during times of such stress. A total of 11 interviews were conducted. In the case, I considered what differentiates effective managers from those who appear less able to cope. It was found that effective managers are those who are able to build trust and respect with their constituents. When staff trust and respect their managers it is because they feel valued and perceive their manager to be on their side; they are then willing to reciprocate. Positive regard, demonstrations of support, and leading by example were found to be key factors leading to being perceived as being on the staff’s side. The links between trust, respect and performance along with the valuation of staff wellbeing were examined.

Webpage design is an important factor in the capturing of new donor populations and increasing charitable giving. Charities often use emotional appeals when soliciting donations but little is known about the effects of embedding different verbal triggers directly into donation buttons. The aim of this study was to investigate the effects of three emotional triggers on donor compliance, donation amount and trust in the charity. A between-groups experimental design was used to test six hypotheses regarding the impact of social approval, empowerment, and guilt on donor compliance, donation amount and trust in the charity. Eighty students completed the research protocol using a simulated online donating platform. The hypotheses were not supported and the implications of the findings are discussed within the context of the strengths and limitations of the research design.

The experiment investigated how job role identification can affect how people interact with a charity collector. The main predictions look at the level of identification that charity street donation collectors have with their job role (e.g., no ID, uniform/t-shirt, ID badge, and uniform/t-shirt + ID badge) and how this was associated with how much potential donors trust the charity collector, whether they comply with giving the collector a donation, and if they do comply, then how much money they donate, and also how long it takes the potential donor to make a decision. Results show that although trust and level of identification was positively correlated, the difference between groups was non-significant. With regards to amount donated per person, donors are statistically more likely to donate slightly larger sums of money per person to those collectors in the low identification conditions. The results also show that there is no statistical significance between group differences in time to make a donation decision for each of the conditions involved. Implications of the results and research for charity use are discussed.

Bakgrund: Att upptäcka och stödja barn som far illa är ett stort och unikt ansvar. Sjuksköterskan är den enda utanför familjen som regelbundet träffar barn och följer deras hälsa, tillväxt och utveckling. Sjuksköterskan kan hamna i en svår situation då de misstänker att barn far illa och samtidigt vill behålla en god kontakt med föräldrarna. Alla föräldrar vill sina barns bästa men förutsättningarna varierar. Syfte: Syftet var att undersöka Skol- och BVC-sjuksköterskans erfarenheter av att möta familjer där barn far illa i hemmet. Metod: Datamaterialet utgörs av intervjuer med sju Skol- och BVC-sjuksköterskor med specialistexamen. Studien har analyserats med en kvalitativ innehållsanalys med induktiv ansats. Resultat: Ur analysen framträdde två huvudkategorier, Att samverka för barnet och Att vara en stödjande person. Resultatet visade att det var av betydelse att våga se och hjälpa familjer genom uppbyggnad av förtroende och stöd från sjuksköterskan. Konklusion: Av resultatet framkommer att sjuksköterskan såg en stor vikt av att bygga upp ett förtroende till barnet och familjen då det hade betydelse för hur sjuksköterskan sedan skulle kunna ge det stöd barnet och familjen behövde. Dock fanns en ständig rädsla för att familjen skulle tappa förtroendet. Det krävdes mod att våga se de barn som far eller riskerar att fara illa och vidta åtgärder.

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Tanken på att komma till en operationsavdelning kan upplevas som främmande och i visa fall även skrämmande. På en operationsavdelning ska flera operationer genomföras under en dag och flödet av patienter och operationer ska ske effektivt. För att patienten ska uppleva trygghet och få god omvårdnad i den situationen är det av stor vikt att få ta del av patientens tankar och känslor inför generell anestesi. Syftet med studien var just att beskriva patienters tankar och känslor inför generell anestesi. För att bäst kunna besvara syftet har en öppen kvalitativ induktiv intervjustudie med livsvärldsperspektiv använts i den här studien. Åtta intervjuer genomfördes och analyserades med hjälp av en induktiv innehållsanalys. Resultatet visar på en variation av upplevelser. Ett lidande i form av oro och otrygghet förekom hos vissa patienter, som exempelvis att inte veta vad som ska hända, osäkerhetskänsla och att något kan inträffa under sövningen. Även lugn och trygghet var känslor som uttrycktes av patienterna och till grund för det låg bland annat en god vårdrelation till anestesipersonalen baserat på tidigare positiva erfarenheter av generell anestesi. Viktigt för de patienter som intervjuades var att få tillräcklig information och mötas av trygg och erfaren anestesisjuksköterska. Resultatet av studien har bland annat väckt tankar runt hur viktigt det är att som anestesisjuksköterska få reda på om patienten är orolig inför sövningen och utifrån det kunna planera och utforma bemötandet.

Leaders are often called upon to make sense out of complicated situations and give direction to others, and the situations have increased in both number and complexity. A solution to this problem has been identified in sharing leadership and engaging the potential of entire organizations. Therefore the purpose of this literature review is to map and identify interesting areas about shared leadership. Investigating if shared leadership can help organisations become more efficient in a world of growing complexity. Focusing on why organisational actors should consider a shared leadership approach. Critically examine the potential outcome from shared leadership and how an organisation could move towards adopting a shared leadership approach, including steps, conditions and actions that would be required. Literature about shared leadership and similar concepts has increased extensively, causing dissension in the area. Aiming to explore, understand and express what the literature says about shared leadership we adopted the systems view with an inductive and qualitative approach. Realising that shared leadership most commonly is practiced and studied in teams we adopted this scope and went deeper into the social process and conditions for creating shared leadership in teams. Shared leadership was found to solve demands for increased knowledge, skill and ability among modern leaders. Preferably implemented successively by vertical leaders into cross-functional teams conducting knowledge work. Tasks to simple or time to urgent however makes shared leadership ineffective, while misaligned perceptions and purposes between team members might diminish trust and neglect shared leadership. This review then makes valuable implications for future research, suggesting deepened empirical research in the implication of shared leadership.

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To trust is to accept vulnerability. We need trust when we are dependent on others to achieve what we want, but cannot predict with certainty how they will act. Product development represents such a situation. This activity means to deal with profound uncertainty; creating something that has not existed before. In the process, innovators builds on what has gone before and realizes the potential of their ideas with the help of those around them. Trust lies at the heart of this shared journey into the unknown. This thesis provides a dynamic and multi-level investigation into how trust develops in a context of product development and how trust can be repaired after being violated. A key contribution is the illumination of as yet underspecified connections between trust at the group level and the organizational level and the identification of novel mechanisms underlying inter-organizational trust repair. Moreover, the thesis suggests implications of trust for product development management. An important contribution in this area is a deeper understanding of how trust can function as an organizing principle, which enables the simultaneous pursuit of structure and creativity. / <p>Diss. Stockholm :  Stockholm School of Economics, 2014.</p>