Syfte: Syftet med denna uppsats är att undersöka hur det kommer sig att den fysiska resebyrån finns kvar och hur framtiden ser ut hos dessa i och med teknologins snabba framväxt.  Metod: Denna studie utgår ifrån en kvalitativ metod. För att samla in data till empirin har tio semistrukturerade intervjuer genomförts med olika resebyråer belägna i Stockholm, via personliga möten, telefon och e-post. De resebyråer som undersökts är Jade Travel, Lotus Travel, Resevaruhuset, Resecity, Apollo, Ving, Nygren & Lind, Jorden Resor, BIG Travel och Globetrotter. Teoretisk referensram: De teorier som använts i studien behandlar konsumentbeteende, distributionskanaler, servicescape, dynamiken av servicemötet och relationen mellan konsument och resebyrå. Slutsats: Den fysiska resebyrån har i och med teknologins framväxt förändrats på så sätt att dagens fysiska resebyråer värderar det fysiska servicemötet med kunden. En del fysiska resebyråer har minskat i antal men servicekvaliteten tillsammans med kompetens och kunskap hos de anställda i resebyråerna har blivit högre, detta föra att kunna konkurrera mot andra resebyråer och deras virtuella tjänster samt för att skapa en relation med konsumenterna. / Purpose: The purpose of this essay is to examine why physical travel agencies still exist, and what the future looks like for those agencies since the technology's rapid growth.  Method: This study is based on a qualitative methodology. Ten semi-structured interviews have been conducted for the empirical data. The interviews were held with various travel agencies located in Stockholm through personal meetings, telephone and e-mail. The travel agencies who participated in the interviews was; Jade Travel, Lotus Travel, Resevaruhuset, Resecity, Apollo, Ving, Nygren & Lind, Jorden Resor, BIG Travel and Globetrotter. Theoretical framework: The theories that have been used in this essay are consumer decision making, distribution channels, servicescape, the dynamics of the service encounter and the relationship between customer and travel agency. Conclusion: The physical travel agency has since the technology's development changed on a way that today's physical travel agencies evaluate the physical service meeting with the customer. Some physical agencies have decreased in number but the quality of service along with the skills and knowledge among employees of the travel agencies has increased, therefore to compete against other travel agencies and their virtual services, and to create a relationship with the consumers.

International development practitioners are highly optimistic that mobile phones can improve the lives of the inhabitants of remote rural areas in developing countries with an underdeveloped transportation infrastructure. However, the instrumental role of telecommunication is unclear in contexts where residents’ information-sharing networks are strongly geographically constrained by their limited mobility. Empirical research on the interactions between telecommunication and travel in rural areas of developing countries is lacking. This study analyses physical and virtual contact patterns within 1270 instrumental information-sharing relationships reported by the inhabitants of the Pulau Panggung and Sumber Rejo rural subdistricts of Indonesia. In 2013, we implemented an exogenous mobility intervention. In 2014, we administered a network survey in 16 randomly selected farming groups to map local residents’ egocentric and sociocentric physical and virtual travel networks. By comparing the observed networks with simulated random networks, analysing the relationship characteristics and their history, and performing a regression analysis with fixed effects, we examine the complementarity and substitution between telecommunication and travel in the creation and maintenance of social networks. By examining the effects of the exogenous intervention, we can explain the mechanisms underlying the uncovered associations. The results suggest path dependency between physical and virtual travel in remote rural areas. The implication for transportation policy is that physical mobility is a precondition for the creation of virtual information-sharing links. Instrumental communication relationships that do not socially require regular physical co-presence can be partially substituted by virtual travel only after virtual links have been created through physical mobility. Therefore, in contrast with general expectations, mobile telephony in remote rural regions is more practical if the transportation infrastructure is adequately developed. The paper concludes with a discussion of the potential contribution of the sociocentric network perspective to transportation research.

Aging becomes one of the urgent topics in Taiwan, therefore new product and services must be established in respond to this issue. In recent years, online social network have been one of the most accelerative business model spreading across internet. Facebook has been one of the most influential role model among all. An opportunity gap is identified within these two phenomenon. The present paper is to initiate an innovative business model on worldwide geographic social network – based on the target market of senior travelling demand. This innovative business model will be satisfying the discovered gap. The establishment of this innovation business model is based on the process of Innovation SCREW: (1) Search; (2) Combination; (3) Re-search, Re-Combination; (4) Experiment, Evaluation; (5) Work, Weigh. Through this framework, it brings to the possible establishment of this platform. In addition, by using of secondary datasets that lead to comprehend further to consumer behavior and market demand. As the result, based on this innovative platform, it is hoping to create a new online worldwide geographic social network that can improve services on senior’s travelling demand.