The purpose of this study is to determine the factors that influence the work satisfaction of inspectors of education in the Northern Cape. This aim is achieved by firstly conducting a literature study on the nature of work satisfaction and factors responsible for inspector work satisfaction and/or work dissatisfaction. Secondly an empirical investigation is conducted on the perceptions of inspectors about factors influencing their work satisfaction. Finally, recommendations are made through which inspectors of education can achieve optimal work satisfaction for themselves. Findings from the literature study indicate that work context and work contents factors influence inspector work satisfaction. Work context factors mainly concern supervision and working conditions. Working conditions include aspects such as physical working conditions, leadership, interpersonal relationships, policy, participation in decision-making, salary, work safety, work security and the organizational climate. Work context factors relate to inspectors' needs for psychological growth and self-fulfilment viz., the needs for responsibility, recognition, promotion, the work itself and professional development. Findings from the empirical investigation indicate that the respondents are less satisfied in their jobs than is generally reported. Inspectors regard the satisfaction of work context factors as very important and are partly contended that these needs are satisfied. However there are numerous work context factors from which they derive relatively little work satisfaction, inter alia, working conditions with regard to some supervisory activities, participation in decision-making and strategic planning in the department of education, work security and work safety. The factors within the work context are experienced as mostly satisfying. The recommendations of this study emphasise the necessity of an effective line of communication between the Education Department and the regional office, and the Education Department should launch a penetrating investigation into the filling of vacancies at the level of inspectors. With the aim on participatory management as many as possible role-players should be involved at provincial level. With the aim of professional development of both newly appointed inspectors of education and more experienced inspectors of education a professional inclusion program must be developed regarding better role and task fulfilment. / Thesis (MEd)--PU for CHE, 1999

The purpose of this study is to determine the factors that influence the work satisfaction of inspectors of education in the Northern Cape. This aim is achieved by firstly conducting a literature study on the nature of work satisfaction and factors responsible for inspector work satisfaction and/or work dissatisfaction. Secondly an empirical investigation is conducted on the perceptions of inspectors about factors influencing their work satisfaction. Finally, recommendations are made through which inspectors of education can achieve optimal work satisfaction for themselves. Findings from the literature study indicate that work context and work contents factors influence inspector work satisfaction. Work context factors mainly concern supervision and working conditions. Working conditions include aspects such as physical working conditions, leadership, interpersonal relationships, policy, participation in decision-making, salary, work safety, work security and the organizational climate. Work context factors relate to inspectors' needs for psychological growth and self-fulfilment viz., the needs for responsibility, recognition, promotion, the work itself and professional development. Findings from the empirical investigation indicate that the respondents are less satisfied in their jobs than is generally reported. Inspectors regard the satisfaction of work context factors as very important and are partly contended that these needs are satisfied. However there are numerous work context factors from which they derive relatively little work satisfaction, inter alia, working conditions with regard to some supervisory activities, participation in decision-making and strategic planning in the department of education, work security and work safety. The factors within the work context are experienced as mostly satisfying. The recommendations of this study emphasise the necessity of an effective line of communication between the Education Department and the regional office, and the Education Department should launch a penetrating investigation into the filling of vacancies at the level of inspectors. With the aim on participatory management as many as possible role-players should be involved at provincial level. With the aim of professional development of both newly appointed inspectors of education and more experienced inspectors of education a professional inclusion program must be developed regarding better role and task fulfilment. / Thesis (MEd)--PU for CHE, 1999

Text in Afrikaans / Die doel van die studie is om die verband tussen werksontevredenheid (as gevolg van vervelige- en roetinewerk asook swak bestuursbenaderings) en werksafwesigheid te bepaal. Werksafwesigheid beïnvloed organisasiedoeltreffendheid nadelig omdat daar 'n tekort aan korrektiewe beamptes is as gevolg van die oorbevolking van gevangenes in Pollsmoor-gevangenis. 'n Omvattende oorsig van gepubliseerde literatuur oor werksafwesigheid het die empiriese navorsing van hierdie studie voorafgegaan. Die volgende doelwitte is bereik in hierdie studie, naamlik: * Om die werksafwesigheidsverskynsel by wyse van 'n literatuuroorsig te beskryf. * Om Pollsmoor-gevangenis se werksafwesigheidsyfers en -statistiek aan te toon en die navorsingspopulasie in terme van werksafwesigheidsgroepe te kategoriseer. * Om response rakende die vlak van tevredenheid met die aard van die werk, bestuursbenaderings en ander derde veranderlikes in die werksomgewing, van 'n verteenwoordigende steekproef van die navorsingspopulasie in te win, te ontleed en te beskryf. * Om bevindings en aanbevelings te maak ten opsigte van werkstevredenheid met vervelige- en roetinewerk, swak bestuursbenaderings asook derde veranderlikes. Die bevindings van hierdie studie behoort voordelig aangewend te kan word deur die Korrektiewe Dienste en akademiese belangegroepe. Die bevindings van hierdie studie verskaf ook waardevolle inligting oor werksafwesigheid vir toekomstige navorsing. Summary The aim of the study is to determine the relationship between work absenteeism and work satisfaction with boring- and routine work, poor management styles and third variables. The following objectives have been reached in this study, namely: * To describe the work absenteeism phenomenon by means of a literature review. * To show Pollsmoor prison's work absenteeism figures and -statistics and to categorize the research population in terms of work absenteeism groups. * To collect, analyse and describe the responses' pertaining to the level of satisfaction with the nature of the work, management styles and third variables in the work environment, from a representative sample of the research population. * To make findings and recommendations with regards to work satisfaction with boring- and routine work, poor management styles and third variables. The findings of this study could be utilized by Correctional Services and academic interest groups. / Business Management / M.Tech.

Text in Afrikaans / Die doel van die studie is om die verband tussen werksontevredenheid (as gevolg van vervelige- en roetinewerk asook swak bestuursbenaderings) en werksafwesigheid te bepaal. Werksafwesigheid beïnvloed organisasiedoeltreffendheid nadelig omdat daar 'n tekort aan korrektiewe beamptes is as gevolg van die oorbevolking van gevangenes in Pollsmoor-gevangenis. 'n Omvattende oorsig van gepubliseerde literatuur oor werksafwesigheid het die empiriese navorsing van hierdie studie voorafgegaan. Die volgende doelwitte is bereik in hierdie studie, naamlik: * Om die werksafwesigheidsverskynsel by wyse van 'n literatuuroorsig te beskryf. * Om Pollsmoor-gevangenis se werksafwesigheidsyfers en -statistiek aan te toon en die navorsingspopulasie in terme van werksafwesigheidsgroepe te kategoriseer. * Om response rakende die vlak van tevredenheid met die aard van die werk, bestuursbenaderings en ander derde veranderlikes in die werksomgewing, van 'n verteenwoordigende steekproef van die navorsingspopulasie in te win, te ontleed en te beskryf. * Om bevindings en aanbevelings te maak ten opsigte van werkstevredenheid met vervelige- en roetinewerk, swak bestuursbenaderings asook derde veranderlikes. Die bevindings van hierdie studie behoort voordelig aangewend te kan word deur die Korrektiewe Dienste en akademiese belangegroepe. Die bevindings van hierdie studie verskaf ook waardevolle inligting oor werksafwesigheid vir toekomstige navorsing. Summary The aim of the study is to determine the relationship between work absenteeism and work satisfaction with boring- and routine work, poor management styles and third variables. The following objectives have been reached in this study, namely: * To describe the work absenteeism phenomenon by means of a literature review. * To show Pollsmoor prison's work absenteeism figures and -statistics and to categorize the research population in terms of work absenteeism groups. * To collect, analyse and describe the responses' pertaining to the level of satisfaction with the nature of the work, management styles and third variables in the work environment, from a representative sample of the research population. * To make findings and recommendations with regards to work satisfaction with boring- and routine work, poor management styles and third variables. The findings of this study could be utilized by Correctional Services and academic interest groups. / Business Management / M.Tech.