Stellenbosch University. Faculty of Economic and Management Sciences. Dept. of Graduate School of Business. / Thesis (MBA)--Stellenbosch University, 2007. / ENGLISH ABSTRACT: The purpose of this study is to investigate diversity management practices as discussed in the literature and practiced in a South African manufacturing organisation, with the aim to determine key components of a diversity management model. Furthermore, the study aims to discuss diversity and the related concepts to create a clear understanding. The study reviews the rationale in creating and managing a diverse workforce and explores the benefits for the organisation. The study provides a synopsis of components of diversity management initiatives and diversity models from the literature with the view to include components in the proposed diversity management model. A qualitative methodological research design was selected with a single case study at Coca-Cola Canners. The case study examines in detail the diversity management practices at Coca-Cola Canners, which has applied diversity concepts. Through interviews with managers and employees data was collected and contrasted with theoretical premises on diversity management. The study found that although participants had a reasonable knowledge of diversity, misunderstandings still exist on the dimensions of diversity to be included and the relation of diversity with concepts such as affirmative action and equity legislation. Clarification on these concepts is essential before debating diversity management initiatives. Furthermore a real commitment from leadership to agree that valuing diversity can be leveraged to benefit both the organisation and the individual is required. The organisation needs to identify the transition to the ideal situation of a multicultural organisation, where differences are valued. Full integration exists structurally and informally. The key components identified in the study are integrated into a conceptual model that supports the desired outcomes. The study recommends that diversity management transcend above equity and affirmative action and requires a culture change that values differences and include all employees in the organisation. This process requires an integrated and ongoing strategy. Critical components include determine the status of the organisation, train ing and awareness workshops, re- establish internal systems and procedures, evaluation, communication and change management practices. Internal systems such as performance management, training, development planning and succession planning are critical to motivate and support employees. Specific focus on training diverse teams and team leaders on how to work together is essential / AFRIKAANSE OPSOMMING: Die doel van die studie is om diversiteitsbestuur praktyke te ondersoek, 5005 bespreek in die literatuur en toegepas in 'n Suid Afrikaanse vervaardigingsorganisasie en om deur die proses sleutelkomponente van 'n diversiteitsbestuursmodel te identifiseer. Verder beoog die studie om diversiteit en verwante konsepte te bespreek, om sodoende die konsepte beter te verstaan. Die studie bespreek die motivering om 'n diverse werkersmag te skep en te bestuur. Die vaordele vir die organisasie, met'n diverse werkersmag word bespreek. Die studie bespreek die komponente van diversiteitsbestuurs inisiatiewe en madelle uit die literatuur met die doel om dit te inkorporeer in 'n voorgestelde diversiteitsbestuursmodel. 'n Kwalitatiewe navorsingsmetodiek is gevolg met'n enkeJe gevallestudie by Coca-Cola Canners. Die gevaliestudie ondersoek die diversiteitsbestuurspraktyke wat gevolg word in die organisasie. Onderhoude was gebruik om inligting te versamel en inligting is vergelyk met die teorie verkry vanaf die literatuuroorsig. Die studie het gevind dat, alhoewel deelnemers 'n redelike kennis het van diversiteit, misverstande nog steeds bestaan oor die dimensies van diversiteit, wat ingesluit moet word asook ten opsigte van die verwantskap met regstellende aksie en gelyke indiensneming. Ooreenstemming ten opsigte van die konsepte is belangrik voordat die debat oor bestuur van diversiteit voortgesit kan word. Verder word die ondersteuning en leierskap van bestuur benodig am waarde in diversiteit te sien, en om sodoende v~ordele vir die organisasie en individue te bewerksteHig. Die idea Ie situasie sal wees om die onderneming te verander na 'n multikulturele organisasie deur 'n transformasieproses. Integrasie word bewerkstellig in die formele en informele strukture, sonder voorkeure aan sekere groepe. Die sleutel - komponente geYdentifiseer, word ingesluit in 'n model wat die verwagte voordele nastreef. Die aanbevelings sluit in dat die bestuur van diversiteit, veel meer behels as regstellende aksie, gelyke indiensneming en dat die bestuur van diversiteit 'n organisasie-kultuuraanpassing verg deurdat waarde geheg word aan verskille en dat almal in die organisasie ingesluit word. Hierdie proses benodig 'n geO(ntegreerde en aaneenlopende strategie. Kritiese komponente sluit in die volgende: bepaal die status van die organisasie, opleiding en bewusmaking, hersien sisteme en prosedures, evaluasie, kommunikasie en die bestuur van verandering. Interne sisteme soos prestasiebestuur, opleid ing, ontwikkeling en opvolgbestuur is belangrik om werknemers te motiveer en te ondersteun. Spesiale fokus word benodig om spa nne met diverse lede te bestuur. Opleiding moet gereel word vir die spanlede en spanleiers.

Thesis (MBA)--Stellenbosch University, 2007. / ENGLISH ABSTRACT: In order to do business is a combination of good skills and knowledge, as well as business sense to make a success. Besides these pOints is there the pressures of moral values and ethical codes with the aim to manage organisations more effectively and honourable. Literature reflects the hard side of business skills, namely strategy, planning, leading, control and monitoring of processes. In addition are there the professional guidelines like the accounting standards to which chartered accountants need to adhere to. There is not too much focus on the soft side of business, like the adherence to values and principles. Organisations like Enron, as example, acted as a starting point to ask questions to the business sector, to ensure that systems need to be developed, to identify and solve any unethical behaviour, directly or indirectly, where possible. Organisations need to follow ethical programmes to address values and principles. Programmes are not sufficient as a higher authority's urules" are necessary to ensure excellent and successful organisations. Business people are experiencing Many Christians experience negative influences in their daily conduct, which are against their principles. This leads to the non-appliance of ethical codes in order to make a success of their businesses. The question remains to what degree is this biblical correct and how does this fit into the organisations business culture. The study project wi ll focus on a process to explain and assist the dilemma of a combination of business and biblical ethical principles. The end result is to give unto both Christian and non-Christian the opportunity to manage their organisations on . principles and not for their own account. To be both ethical and shrewd will also be discussed. Not a[[ people are Christians and it is not expected to only follow biblical principles. This is anyhow not possible, due to the professional codes of Medici, engineers and finance, thus the need for integration. God's "rules" are universal, like gratification, irrespective of the individual's personal perception, and can be applied in any situation. This study also aims to motivate business people to keep focusing on God and to lead people in the workplace to Him. / AFRIKAANSE OPSOMMING: Om besigheid te doen is 'n kombinasie van goeie vaardighede en kennis, asook besigheidsin om sukses te smaak. Suiten hierdie aspekte is daar die druk van morele waardes en etiese kodes, ten doel om organisaises meer effektief en eerbaar te bedryf. Literatuur reflekteer die harde kant van besigheidsvaardighede, SODS strategie, beplanning, leiding, kontrole en monitering van prosesse. Asook, die professionele riglyne so os die rekeningkundige standpunte waaraan geoktroeerde rekenmeesters moet valdoen, word onderrrig. Daar word egter baie min op die sagte kant van besigheid gefokus, soos die handhawing van waardes en beginsels. Organisasies S005 Enron, as voorbeeld, het vrae begin stel aan die besigheidsektor am te verseker dat daar stelsels bestaan of geskep moet word, wat enige onetiese optrede, direk of indirek waar moontlik, te identifiseer en op te los. Organisasies moet poog om etiese programme te volg wat waardes en beginsels aanspreek. Programme is egter nie genoeg nie en 'n hoer gesag se ~reels" is nodig om uitstekende en suksesvolle organisasies daar te stel. Vir enige Christen is daar gedurig negatiewe invloede in die al1edaagse bestaan wat teen hul beginsels is. Dit het die gevolg dat daar probeer word om die etiese kodes te omseil, om 'n sukses te maak van hul besighede. Die vraag is tot watter mate is dit bybels korrek en hoe pas dit in die besigheidskultuur van organisasies. 'n Proses word in die studie projek bespreek wat die kombinasie van die dilemma tussen besigheids en bybelse etise beginsels pro beer verduidelik en te vergemaklik. Die einddoel is om aan beide Christen en nie Christen die geleentheid te gee om besighede op beginsels te bestuur en nie net uit eie gewin nie. Kan individue beide arrogant en nederig wees, word bespreek. Nie aile mense is Christene nie en word nie verwag dat hul op slegs bybelse beginsels moet funksioneer nie. Dis nie moontlik nie, weens professionele kodes vir medisie, ingenieurs en finansies, daarom die behoefte aan integrasie. Wat ookal individue se persoonlike perspektief op beginsels is, God se reels is universeel, soos swaartekrag, en kan in enige situasie aangewend word. Die studie projek dien ook as motivering vir Christen besigheidsmense om hul fokus op God te hou en so dus in die werkplek geleenthede te gebruik om ander mense tot Hom te lei.

Thesis (MBA)--Stellenbosch University, 2011. / In a relatively very short period the Internet has grown from being virtually unknown to becoming an essential business tool. Together with its many benefits, the Internet has unfortunately brought with it several new organisational challenges. One of these challenges is how to manage personal Web usage (PWU) in the workplace effectively. Although many managers see PWU as a form of workplace deviance, many researchers have pointed out its potential benefits such as learning, time-saving, employee well-being and a source of ideas. To help organisations manage PWU in the workplace more effectively, this research realised the need for a typology of PWU behaviours in the South African workplace. Multidimensional scaling (MDS) was identified as an objective method of creating such a typology. The objective of this research was therefore to develop an instrument to gather data for a multidimensional scaling study of PWU behaviours in the South African workplace. A questionnaire was designed that consists of three distinct sections. The first section contains seven pre-coded demographics questions that correspond with specific demographic variables, proven to have a relationship with PWU. The second section of the questionnaire is designed to gather dissimilarity data for input into an MDS algorithm. To begin with, 25 Web usage behaviours of South Africans were identified using Google Ad Planner. After weighing up various options of comparing the Web usage behaviours, the pairwise comparison method was selected. Ross sequencing was used to reduce positioning and timing effects. To reduce the number of judgements per participant, the 300 required judgments are split six ways, resulting in 50 judgements per participant. The last section of the questionnaire is designed to gather data to assist with interpreting the dimensions of the MDS configuration. Eight benefits and risks of PWU were identified. These are combined into a matrix together with the 25 Web usage behaviours. The data from this section will allow future research to use linear regression to discover the relationship between the Web usage behaviours (the objects), and the benefits and risks of PWU (the variables). It is believed that this design offers a fair compromise between the time and effort required of participants and the quality and integrity of the acquired data.

Thesis (MBA)--Stellenbosch University, 2002. / ENGLISH ABSTRACT: Until recently, there was little awareness of the phenomenon of workplace bullying, or of the means by which it is carried out. Even today, many people still know very little or nothing of what goes on behind closed office doors. The prevalence of workplace bullying seems to indicate a worsening trend, and it may be that everyone in the workplace is now at risk of having "an experience". Workplace bullying is the deliberate, hurtful mistreatment of a person by a bully driven by her or his need to control others at work. It is quite simply, psychological violence in the workplace, and the results thereof include psychological trauma, loss of dignity, and feelings of shame in the person being targeted or victimised. Bullying can be regarded as the use or abuse of position or power to coerce others by fear or persecution or to oppress them by force or threat. It has been identified as a more crippling and devastating problem for both employees and employers than all other work-related stresses put together. Most bullying is insidious in that it is carried out at the psychological level. Although it may be most obvious in screaming and publicly abusive episodes, it is usually more subtle and persistent. Its behaviours can include rumours, gossip and attempts to turn others against a person, stealing credit for others' work, deliberate attempts to sabotage someone's work, highly public and humiliating criticism, blame, threatened job loss or punishment. In the case of physical assault, there is no doubt that an attack has taken place. In the case of bullying, it may be months, perhaps even a year or more, before one begins to realise that the difficulty one is experiencing with a particular individual, or group of individuals, goes beyond what can reasonably be expected in one's place of work. In the research the author explored the impact of workplace bullying on the organisation and the individuals (victims) concerned. The author used a real-life case study / example in Chapter 2 to illustrate the existence and the negative effects of this workplace phenomenon. The author suggests some strategies to victims and employers on how to recognise the tactics of their tormentors, how to stop the hurt and regain their dignity, self-esteem and confidence and, furthermore, how to discourage workplace bullying and eliminate its debilitating effects. Organisations should realise that bullying at work is a hidden menace that can destroy individuals and undermine both individual and teamwork performance, and that people can never perform at their best when they are bullied. Employers and employees therefore have a mutual interest in the eradication of this workplace demoraliser, workplace bullying. Ignoring the problem will not make it go away - it will slowly eat away your organisation's bottom line. / AFRIKAANSE OPSOMMING: Daar was tot onlangs min bewustheid van die verskynsel van werkplektreitering of van die wyse waarop dit toegepas word. Selfs vandag nog weet baie mense baie min of selfs niks van wat eintlik agter geslote kantoordeure aangaan nie. Die voorkoms van werkplektreitering dui op 'n toenemende tendens, en dit kan wees dat elke persoon in die werkplek die gevaar loop om aan hierdie "ervaring" blootgestel te word. Werkplektreitering is die opsetlike en skadelike mishandeling van 'n persoon deur 'n bullebak wat gedryf word deur sy/haar behoefte om almal in die werkplek te beheer. Dit is eenvoudig sielkundige geweld in die werkplek, sowel as die resultaat daarvan, wat insluit sielkundige trauma/geweld, die verlies aan waardigheid, en gevoelens van skaamte in die persoon wat geteiken word of die slagoffer is. Werkplektreitering kan beskou word as die gebruik of misbruik van mag en posisie om vrees by ander in te boesem deur vervolging of onderdrukking of deur dwang of bedreiging. Werkplektreitering is geïndentifiseer as 'n probleem wat meer verlammend en verwoestend is as alle ander werkverwante stressors van werkgewers en werknemers saamgevoeg. Die meeste treitering is verradelik deurdat dit op 'n sielkundige vlak uitgevoer word. Alhoewel 'n geskree en openlike beledigende episodes die ooglopendste is, is dit gewoontlik meer subtiel en aanhoudend. Die gedrag van die werkplekbullebak kan insluit gerugte, skinderpraatjies, pogings om persone teen mekaar op te steek, krediet te neem vir 'n ander se werk, doelbewuste pogings om iemand se werk te saboteer, hoogs openlike en vernederende kritiek, beskuldigings, asook dreigemente met betrekking tot werksverlies of straf. Met fisieke geweld is daar geen twyfel dat 'n aanranding plaasgevind het nie. Met werkplektreitering kan dit egter maande, miskien selfs 'n jaar of meer, neem voordat 'n mens besef dat die probleme wat met 'n spesifieke individu of groep individue ondervind word verder strek as wat redelikerwys binne 'n mens se werkplek verwag kan word. In die navorsingsverslag het die skrywer die moontlike impak van treitering in die werkplek op die organisasie én die individue wat daaraan onderworpe is, ondersoek. Die skrywer het gebruik gemaak van 'n werklike gevallestudie in Hoofstuk 2 om die teenwoordigheid en die negatiewe impak van werkplektreitering binne die werksomgewing te illustreer. Die skrywer stel sekere strategieë aan slagoffers en werkgewers voor oor die wyse waarop die taktiek van die plaaggeeste herken kan word, hoe om die seerkry te stop en waardigheid, selfagting en selfvertroue terug te bring en voorts hoe om werkplektreitering te ontmoedig en die aftakelende gevolge daarvan te elimineer. Organisasies moet besef dat werkplektreitering 'n weggesteekte bedreiging is wat individue kan vernietig en individuele en spanwerkprestasies kan ondermyn en dat mense nooit op hul beste kan presteer wanneer hulle getreiter word nie. Werkgewers en werknemers het dus 'n wedersydse belang in die uitroeiing van hierdie werkplek demorialiseerder, werkplektreitering. Deur die probleem te ignoreer sal dit nie laat verdwyn nie, maar dit sal stadig maar seker tot organisasies se ondergang lei.

Thesis (MBA)--Stellenbosch University, 2002. / ENGLISH ABSTRACT: The past decade saw increasing prominence put on teams in the workplace and concurrently a proliferation in the use of adventure-based programmes to develop teams. The study provides a description of an adventure-based team development intervention into the executive team of the Health and Racquet Club's Gauteng region. The team consisted of fourteen executives that all took part in a three-day team development programme. As a qualitative study it refers to the nature of the intervention as characterised by the participants through their experience thereof and as a descriptive study it learns about the who, what, when, where, and how of the adventure-based team development intervention. The study is done from a phenomenologicalconstructionist perspective and therefore focuses on the meaning attached to the experience by the participants while it recognises the involvement of the researcher. The study is accomplished by describing: • the principles underscoring the intervention and illustrating how the intervention is based on recent literature applying the principles to adventure-based team development; • intervention (and research) context by recounting the activities that were used; and • meaning attached to the intervention with regards to the impact thereof on individuals and team development. In Chapter One an overview of the study, the scope thereof and a formulation of the research problem are given. Chapter Two presents an overview of the team within its context and explains the process of contracting, the team's needs and the fit between the intervention and the strategic aims of the organisation. "The following Chapter provides the principles that were applied in the design and construction of the intervention and gives the theoretical underpinnings of the programme as stemming from recent literature. In Chapter Four a description of the course design as well as the activities that were used is given. This is followed by a description of the impact of the intervention on the individual members and on the team respectively. An overview of the phenomenological method of analysis of Georgi is given and it is used to analyse partlcipant's presentation of the most memorable moments they experienced during the course. The study is concluded by presenting the research outcomes, suggestions on future research and final comments. / AFRIKAANSE OPSOMMING: Gedurende die afgelope dekade is aansienlik meer prominensie aan spanne in die werkplek toegeken. Daarmee saam is daar ook 'n toename in die gebruik van avontuur-gebaseerde ontwikkelingsprogramme vir spanne. Hierdie studie verskaf 'n beskrywing van 'n avontuur-gebaseerde spanontwikkelingsintervensie waaraan die uitvoerende span van die Health and Racquet Club se Gautengstreek onderwerp is. Die span het bestaan uit veertien bestuurders wat almal aan 'n drie-dag spanontwikkelingsprogram deelgeneem het. Die studie is kwalitatief van aard in die wyse waarop die aard van die intervensie deur die deelnemers gekenmerk word deur hul belewenis daarvan. As 'n beskrywende studie beskryf dit die wie, wat, waar en hoe van die avontuur-gebaseerde spanontwikkelingsintervensie. Die studie word vanaf 'n fenomenologies-konstruksionistiese perspektief aangepak. Dit behels dat daar op die betekenis wat aan die ervaring deur die deelnemers geheg word, gefokus word. Die betrokkenheid van die navorser word terselfdertyd erken. Die studie is voltooi deur 'n beskrywing aan te bied van: - die beginsels wat die intervensie onderlê en hoe die intervensie gebaseer is op 'n toepassing van resente onwikkelings in navorsing rakende avontuur-gebaseerde spanontwikkeling; - die intervensie- (en navorsings-) konteks deur die aktiwiteite wat gebruik is te skets; - die betekenis wat aan die intervensie geheg is met betrekking tot die impak daarvan op individue en spanontwikkeling onderskeidelik. In Hoofstuk Een word 'n oorsig van die studie, die omvang daarvan en 'n formulering van die navorsingsprobleem verskaf. Hoofstuk Twee bied 'n oorsig van die span binne sy konteks aan en verduidelik die proses van kontraktering, die span se behoeftes en die belyning van die intervensie met die strategiese doelwitte van die organisasie. Die volgende Hoofstuk bied die beginsels wat toegepas is in die ontwerp en daarstelling van die intervensie en gee die teoretiese onderbou van die program soos dit put uit resente literatuur. In Hoofstuk Vier word 'n beskrywing van die kursusontwerp asook die aktiwiteite wat gebruik is verskaf. Dit word gevolg deur 'n beskrywing van die impak van die intervensie op individuele deelnemers en die span onderskeidelik. 'n Oorsig van die fenomenologiese metode van Georgi word verskaf en dit word aangewend om 'n analise van die deelnemers se weergawe van die mees betekenisvolle oomblikke wat hulle gedurende die program ervaar het, te doen. Die studie word afgesluit met die navorsingsresultate, aanbevelings oor toekomstige navorsing en finale opmerkings.

Thesis (MBA)--Stellenbosch University, 2003 / ENGLISH ABSTRACT: Organisations have to address the issues of discrimination and bullying in the workplace, issues that have a negative impact on productivity. Organisations also need to address discrimination and bullying, as these phenomena have a large impact on the morale of employees within the organisation; morale that in turn influence productivity. Discrimination and bullying have been addressed by research in the past; however, more research has been done on discrimination than on bullying which is a fairly new field of study. Therefore the purpose of this report is to shed more light on the topic of bullying in the workplace and how to overcome it. It is necessary that discrimination and bullying as phenomena, is thoroughly understood, if one wants to attempt to find remedies for these issues. Therefore this research has been conducted by describing discrimination in the workplace, in order to create a thorough base from which to look at bullying in the workplace (a manifestation of discrimination). After the discussion on discrimination, bullying in the workplace is described by means of defining it, and describing its various aspects; how bullies work, examples of bullying, circumstances leading to bullying and its impact on all parties involved. A phenomenological analysis (research that attempts to describe a phenomena as it happen rather than trying to explain it) of bullying behaviour has been conducted by looking at the role of reinforcement, experience, knowledge and intrinsic values in creating a bullying personality. Childhood bullies has been discussed, bullies described and how they are created, together with their psychology, in order to understand more about the bully as an adult. The research also dealt with the victim and his psychology, in order to understand the bully-victim dyad (the relationship between the bully and the victim). Further, prejudice and power also plays a role in supporting bullying behaviour. Various remedies that can be used to eradicate discrimination and bullying from the workplace have been identified and described. These remedies are: • Legislation and the burden of proof. • Education and training to empower individuals to recognise and act against discrimination and bullying. • Social learning. • Continuous evaluation of the corporate culture of the organisation which will identify problem areas with regards to discrimination and bullying. • The establishment of support networks for minority groups. • Proactive, reasonable accommodation of differences (such as disability, HIV or AIDS, cancer, diabetes and the mental and emotional illnesses, left-handedness). • All parties should be informed about their responsibilities in combating the problem. • Workplace policies to deal with discrimination and bullying. • Establishment of efficient communication within the organisation. • Using mediation as a less expensive and quicker solution. • Emotional intelligence training or coaching. This research has shown that: • Discrimination is still a problem in South Africa and will prevail to be one in future as a result of the changing nature of the phenomenon. • Bullying is a live phenomenon in the workplace of today and its incidence is on the increase. • Bullies are created. Sufficient evidence to conclude that bullies are born, has not been found. • It is not clear from the literature to what extent human resource practitioners are equipped to deal with discrimination and bullying in the workplace. • Managers have the responsibility to deal with discrimination and bullying in the workplace. / AFRIKAANSE OPSOMMING: Organisasies moet diskriminasie en karnuffelry (gedrag van boelies) in die werkplek aanspreek aangesien dit produktiwiteit en moraal van werknemers negatief beïnvloed. Moraal opsig self beïnvloed produktiwiteit. Diskriminasie en karnuffelry is in die verlede in navorsing aangespreek. Meer navorsing oor diskriminasie bestaan egter as oor karnuffelry, wat 'n nuwer studieveld is. Die doel van hierdie navorsingsverslag is dan juis om meer lig te plaas op die onderwerp van boelies in die werkplek en hoe om die probleem te oorkom. 'n Goeie kennis oor die verskynsels van diskriminasie en karnuffelry is nodig, indien 'n poging aangewend gaan word om die probleem aan te spreek. Om die rede het hierdie navorsing diskriminasie in die eerste plek aangespreek, met die doel om 'n goeie basis daar te stel waarvandaan daar na karnuffelry ('n manifestasie van diskriminasie) gekyk kan word. Karnuffelry word dan vervolgens bespreek deur te kyk na die definisie daarvan, 'n beskrywing van die verskeie aspekte daar rondom, hoe boelies te werk gaan, voorbeelde van karnuffelry, omstandighede wat daartoe aanleiding gee en die impak daarvan op alle betrokke partye. 'n Fenomenologiese ondersoek (navorsing wat 'n fenomeen beskryf soos dit gebeur eerder as om dit te probeer verklaar) oor die gedrag van boelies is onderneem deur te kyk na die rol wat versterkingsteorie, ervaring, kennis en intrinsieke waardes speel in die totstandkoming van boelies. Boelies as kinders is bespreek en boelies beskryf, asook hoe hulle gevorm word, tesame met hulle psigologie met die doel om meer van die boelie as volwassene te verstaan. Die navorsing het ook gekyk na die slagoffer en sy psigologie met die doel om die boelie-slagoffer verhouding te verstaan. Vooroordeel en mag is verdere aspekte wat 'n rol speel in die gedrag van boelies. Hulpmiddels wat aangewend kan word in die stryd teen diskriminasie en karnuffelry, soos vervolgens gelys, is geïdentifiseer en bespreek: • Wetgewing en bewyslas. • Opvoeding en opleiding vir die bemagtiging van individue. • Aanleer van gedrag uit sosiale omstandighede. • Deurlopende evaluering van die kultuur binne die organisasie om probleemareas rondom diskriminasie en karnuffelry uit te wys. • Die daar stel van ondersteuningsnetwerke vir minderheidsgroepe. • Pro-aktiewe en billike tegemoetkoming van verskille (soos gebrek, MIV of VIGS, kanker, diabetes, verstandelike of emosionele siektes, linkshandigheid). • Alle partye moet ingelig word oor die verantwoordelikheid wat hulle dra met betrekking tot die bekamping van die probleem. • Werkplek beleid rakende die verskynsels. • Verseker dat daar effektiewe kommunikasie binne die organisasie plaasvind. • Mediasie moet gebruik word as 'n vinnige en kostebesparende metode van afrekening met die probleem. • Mentorskap en opleiding in emosionele intelligensie. Die navorsing het verder bewys dat: • Diskriminasie steeds 'n probleem is in Suid-Afrika en dat dit een sal bly in die toekoms. • Karnuffelry in die werkplek is 'n lewendige verskynsel en die insidensie daarvan is aan die toeneem. • Boelies word geskep. Daar kon egter nie voldoende bewyse gevind word dat boelies gebore word nie. • Die bestudeerde literatuur kon nie bewys tot watter mate personeelbestuur praktiseerders toegerus is om die probleem te hanteer nie. • Dit is bestuurders se verantwoordelikheid om af te reken met diskriminasie en karnuffelry in hulle organisasies.

Thesis (MBA)--Stellenbosch University, 2012. / The fundamental purpose of this research was to establish whether there was a link between the work performance of individual employees within a technical division and their own levels of job satisfaction. The degree of work performance was ascertained from individual scores achieved in the biannual performance appraisal. The levels of job satisfaction were ascertained by means of completed job satisfaction questionnaires. All the respondents to the job satisfaction questionnaire did so on a voluntary basis and with the condition of anonymity. The outcomes of these questionnaires were analysed and one of the conclusions that could be drawn was that although the performance scores were positively skewed, there was a tendency that those individuals did not experience similar levels of job satisfaction. The results also indicated that despite higher levels of work performance, the respondents experienced high levels of dissatisfaction in relation to their jobs. This outcome should be further researched and appropriate interventions made.

Thesis (PhD (Industrial Pshychology))--University of Stellenbosch, 2007. / A study of the literature revealed that the content and the structure of several constructs that are used in research in the framework of Positive Organisational Behaviour are subject to doubt. It also became clear that the relationship between the constructs (servant leadership, trust, team commitment, and unit effectiveness) could profitably be investigated further. A study to obtain more clarity about these aspects was therefore planned and executed. In order to conduct this exploratory survey research, an electronic web-based questionnaire was used as the method of data gathering. The questionnaire was programmed and posted for a period of three weeks on the portal of the company where the survey was conducted. A total of 531 respondents from the vehicle sales division of the particular organisation participated in the study. Sales persons (n=417) who were working in 100 dealerships in the automobile business completed three questionnaires. The three questionnaires were the rater version of the Servant Leadership Questionnaire of Barbuto and Wheeler (a self-report version also exists), the Workplace Trust Survey developed by Ferres, the Team Commitment Survey of Bennett. The sales persons assessed the level of servant leadership of their superiors (sales managers) and their own levels of trust and of team commitment. The sales managers (n=114) assessed the effectiveness of the sales persons who reported to them by completing the Team Effectiveness Questionnaire developed by Larson and LaFasto. The Directors who were responsible for the marketing of the products of the organisation completed an internal questionnaire on the performance of the sales function in the dealerships. Answers were sought to five research questions, dealing with the content of the constructs, their configurations, their interrelations and biographic and organisational variables that could possibly have an influence on the constructs.

published_or_final_version / Real Estate and Construction / Doctoral / Doctor of Philosophy

published_or_final_version / Real Estate and Construction / Master / Master of Science in Construction Project Management