The aim of graduation theses is to show the application of public services quality methods in town Tabor. Thanks to controlled interview with secretary I wil find out the concrete methods using by the town to improve the quality of its services. Then I will try to explain the esence and benefit of this methods for choice office.

This diploma thesis is mainly to explain the significance of the document Efektivní veřejná správa a přátelské služby: Strategie realizace Smart Administration 2007 - 2015 2015 (Efficient public administration and friendly service: Smart Administration Strategy 2007 - 2015) in the context of the reform process of public administration in the Czech republic. The author′s point of view is based of the theory of change, strategic managment and modern managment methods in public administration. Author focused on way of understanding the role and the context of the implementation of this document in public administration. Aim of this thesis is a decription and explanation of changes and their comparison with the primary Strategy′s goals. Another goals of this thesis is to understand the context of the implementation of the Strategy Smart Administration with regard to the major actors and events that could affect implementation. These methods are supplemented by findings that were obtained through interviews with experts in public administration area. The results of these analyses show that the goals of Strategy Smart Administration have not been fulfilled and this document presented an umbrella body for SMART methods in public administration. The goals of Strategy Smart Administration have not been met...

American Heart Association officials and other expert cardiologists recommend omega-3 (n-3) dietary supplementation for the secondary prevention of cardiovascular disease, a prevalent health problem in the United States. Physicians' lack of understanding of possible n-3 preventive health benefits results in underprescribing n-3 dietary supplements and lower n-3 dietary supplement product sales. N-3 dietary supplement marketers do not understand physician n-3 prescribing decision criteria enough to optimize high-impact communication to physicians to increase n-3 dietary supplement product use. The purpose of this phenomenological research study was to improve n-3 marketers' understanding of how physicians reach decisions to prescribe or recommend products including n-3 dietary supplements. Argyris' ladder of inference theory provided the study framework to facilitate understanding physicians' decision criteria. Rich data collected and analyzed from 20 primary care physician interviews in Kentucky, Indiana, and Tennessee revealed physicians use similar decision criteria for drugs and n-3s. Three essential influencers of physician decisions included clinical evidence, personal experience, and cost. Other influencers were opinions of peers, pharmaceutical representatives, samples, direct-to-consumer advertising, and knowledge of dietary supplements. Study outcomes may inform pharmaceutical marketers regarding presentation of clinical evidence, cost emphasis, and pharmaceutical representative skills and may facilitate competitive advantage for n-3 marketers. The social benefit of this study is improved physician understanding of n-3s may result in more accurate and appropriate prescribing to augment positive health outcomes.

<b>Background:</b> Defined by their mechanisms, social and psychological interventions are those interventions that work through mental processes and social phenomena. They are often complex and challenging to evaluate, so understanding randomised controlled trials (RCTs) of these interventions requires detailed reports of the interventions tested and the methods used to assess them. However, reports of these RCTs often omit important information. Poor reporting hinders critical appraisal and synthesis of RCTs in systematic reviews, thereby impeding the effective transfer of research evidence to policy and practice. The Consolidated Standards for Reporting Trials (CONSORT) Statement is a reporting guideline that has contributed to improvements in the quality of RCT manuscripts in journals publishing medical research. However, studies have shown persistent deficiencies in the reporting quality of social and psychological intervention trials. A new CONSORT extension for these interventions may be needed given their distinct and complex features. This DPhil thesis reports on a project to develop and disseminate an official CONSORT Extension for Social and Psychological Interventions: CONSORT-SPI. <b>Structure:</b> Following a preface, this DPhil thesis includes eight chapters. Chapter 1 provides an overview of the conceptual rationale that prompted the CONSORT-SPI project. Chapter 2 details the project protocol, which consists of a five-phase methodology that follows current best practices for reporting guideline development and dissemination. Chapter 3 discusses systematic literature reviews to assess reporting guidelines for and the reporting quality of publications of social and psychological intervention RCTs. Chapter 4 discusses an online, international Delphi process to generate a prioritised list of possible items to include in the CONSORT-SPI extension. Chapter 5 discusses a formal consensus meeting to select reporting items to add to or modify for the CONSORT-SPI Extension checklist. Chapter 6 involves drafts of the CONSORT-SPI checklist as well as a template for the Explanation and Elaboration (E&E) document providing detailed advice and examples of good reporting for each checklist item. These drafts have not yet been circulated to co-authors or other members of the project team; their purpose in this thesis is to give an indication of how previous project phases have led into initial prototypes of the checklist and E&E, which will undergo further development and revision by the project team before publication. Chapter 7 proposes a coordinated dissemination and implementation strategy informed by theoretical frameworks and tools used to guide the implementation of clinical guidelines and empirically-supported interventions. The final chapter summarises the information gained from the CONSORT-SPI project to date, assesses strengths and limitations of the project methodology, and discusses implications for future research. <b>Conclusion:</b> A CONSORT-SPI Extension could improve the reporting quality of social and psychological intervention RCTs. This extension could also facilitate better critical appraisal of this body of research and its use in evidence-based decision-making. With successful dissemination and implementation, the guideline will hopefully contribute to the improvement of intervention evaluations—as well as the methodology underpinning these studies—within the social and behavioural sciences.

In der Privatwirtschaft ist Geschäftsprozessmanagement (GPM) mittlerweile verbreitete Praxis. Mit den stärker wirkenden demografischen Veränderungen, dem zunehmenden Kostendruck, dem daraus folgenden Ressourcenmangel sowie den gestiegenen Dienstleistungsansprüchen der Verwaltungskunden nimmt die Bedeutung von Wissensmanagement und GPM auch in der öffentlichen Verwaltung zu. Trotz eines größtenteils einheitlichen Gesetzesrahmens werden in der Verwaltung Geschäftsprozesse unterschiedlich ausgestaltet. Zwischen Projekten, die Verwaltungsprozesse zum Gegenstand haben, gibt es zu wenig Austausch von Expertise und Erfahrungen. Die Erkenntnisse aus der erfolgreichen Umsetzung von Prozessmanagement in der Privatwirtschaft sind nicht ohne weiteres in die Verwaltungspraxis übertragbar. Daher widmen wir uns in einem zweiten Beitrag verschiedenen Umsetzungsstrategien von GPM in der öffentlichen Verwaltung in Europa. Vor dem Hintergrund der derzeitigen Implementierung bzw. des Reifegrads von GPM in einzelnen Verwaltungen ist GPM längst kein integraler Bestandteil der Organisationen. Insbesondere ist die Bereitschaft, Wissen über Geschäftsprozesse zu teilen, ist sehr begrenzt. Wir untersuchen in einem weiteren Beitrag, welche Umstände, Treiber und Hemmnissen den Prozesswissens-Austausch in öffentlichen Organisationen beeinflussen. In einem abschließenden Beitrag stellen wir die wesentlichen Bausteine eines föderalen Informationsmanagements in der öffentlichen Verwaltung in Deutschland dar. Dabei haben wir untersucht, wie Daten und Informationen aus den Bereichen Leistungen, Prozesse und Formulare der öffentlichen Verwaltung miteinander zu kombinieren und zu integrieren sind. / Business Process Management (BPM) is already widely used in the private sector. The importance of knowledge management and BPM in the public administration also increases due to the advancing demographic change, the increasing cost pressures, the consequent lack of resources as well as the increased demand of customers for administrative services. Despite a uniform legal framework, the business processes are executed differently in different administrations. There is little exchange of expertise and experience between BPM projects. The goal of the research project “National Process Library” (NPL) is to create a platform to exchange and reuse processes and BPM expertise about and among German administrations. For the dissertation at hand, essential design elements of this platform have been designed and have been subject to a first evaluation. Many findings about the successful implementation of process management in the private sector cannot be directly transferred to the public administration, as there exist important differences. Hence, the second contribution focuses on the different implementation strategies of BPM in public administrations in Europe. The current degree of implementation and maturity of BPM in public administrations is generally low. Many administrations face similar challenges and offer identical or overlapping services. However, the willingness to share knowledge about business processes is very limited. Therefore, the exchange of process knowledge could lead to immense savings. The third contribution investigates the circumstances, drives and inhibitors to improve process knowledge sharing in public organizations. The last contribution represents the essential components of a federal information management in the public administration in Germany. The derived framework combines and integrates data and information from the areas of services, processes and forms of public administrations.

Ip Po Na. / Thesis (M.Phil.)--Chinese University of Hong Kong, 1999. / Includes bibliographical references (leaves 63-72). / Abstracts in English and Chinese.

Orientador: Thomas Patrick Dwyer / Dissertação (mestrado) - Universidade Estadual de Campinas, Instituto de Filosofia e Ciências Humanas / Made available in DSpace on 2018-08-09T08:08:00Z (GMT). No. of bitstreams: 1 Ferreira_LuizRenatoRibeiro_M.pdf: 2150459 bytes, checksum: 64393db436e20814e741a8fe9d7f583f (MD5) Previous issue date: 2007 / Resumo: Este estudo apresenta uma reflexão sobre os processos técnicos e políticos encontrados elas administrações públicas municipais de cidades de pequeno e médio portes em suas tentativas de introduzir novas tecnologias de gestão baseadas nos ambientes da cidade digital. Com o uso de entrevistas, observações de campo e estudos bibliográficos, analisa também as relações de poder, os processos decisórios, as implicações políticas e o comportamento do corpo burocrático nesses momentos de transformações e transição do Poder Público Municipal, geradas a partir dos processos de globalização e inovação / Abstract: This dissertation presents a reflection on the technical and political processes found by public municipal administrations small-sized to medium-sized cities while trying to introduce new management technologies based on the environments of the digital city. Though the use of interviews, field observations and bibliographical studies, it also analyzes the power relations, the decision-making processes, the political implications and the behavior of the bureaucracy body in these moments of transformation and transition of the Public Municipal Power, which come from the globalization and innovation processes / Mestrado / Sociedade da Informação / Mestre em Ciência Política

The content of the paper is the analysis of the development of territorial structure of public administration in the Czech Republic. The contribution of the paper is the evaluation of the present state of the Czech public administration after the introduced administrative reforms that however have not been completed from the viewpoint of their proper intentions. The foreground character of the present paper is rooted in the solution of the most pressing problems of structural design the area public administration function, that have not yet been corrected by the up to now provided reform steps. In the process of the working of the individual designs, the author has been considering the historic development of the stipulated problems since the year 1848, and the individual views of specialists engaged in the public administration in the Czech Republic and the actual designs provided by the Ministry of the Interior. Among the chief steps that would improve the present state of the public administration in the Czech Republic the author classifies the abolition of law No. 36/1060 Sb., the territorial division of the state, the abolition of municipalities of the 2nd rank and the reduction of the competences of small municipalities with delegated province.

This diploma thesis entitled Implementing the "Effective Public Administration and Friendly Services (Smart Administration Strategy 2007-2015)" deals with the modernization of public administration, specifically the implementation of the Smart Administration strategy. Part of the work is an analysis of documents related to this strategy, which is supplemented by the opinions of experts on public administration. The main objectives of the work include mapping the prerequisites for the creation and implementation of the Smart Administration strategy. Other partial goals of the thesis include exploring the main theoretical resources of Smart Administration. Last but not least, the goal was to determine whether the Smart Administration strategy was successfully implemented and to draw conclusions and recommendations from the findings. Part of the thesis is a description of the implementation process both at the theoretical level and on the example of implementation of the Smart Administration strategy. To identify the benefits and shortcomings, qualitative expert interviews were conducted between representatives of public administration and other experts. In the final part of the thesis the author draws recommendations based on the obtained data and discusses possibilities for improving the...

Questo studio indaga il fenomeno dell'amministrazione di risultato. Si tratta di una figura teoricamente nuova; essa, infatti, pur essendo già presente in importanti studi del passato, ha incominciato ad affermarsi come modello autonomo soltanto a partire nell'ultimo decennio. Molti autori che si sono occupati recentemente del tema, infatti, hanno avuto la pretesa di fondare sull'amministrazione di risultato, un presunto sistema generale di diritto amministrativo. Sennonché, dopo aver contestato le numerose tesi erronee, si cerca di dimostrare in questo lavoro, come tutte le figure genericamente ricondotte all'amministrazione di risultato, possono distinguersi a seconda che si riferiscano all'attività complessiva o, viceversa puntuale della p.a. / This work is concerned with the phenomenon of performance-oriented administration. This is theoretically a new subject: in fact, although it has been already studied in the past, the perspective of performance-oriented administration has gained its own space only in the last decade. Many scholars who have recently approached the subject want to build on performance-oriented administration a general system of administrative law. The goal of this work is to demonstrate how all the institutes usually traced back to performance-oriented administration can be distinguished according to they refer to the public administration's activity as a whole or to a single act in particular.