Introduktion: Ökad migration av människor mellan länder har bidragit till språkliga ochkulturella variationer i samhället. Det ställer högre krav på hälso- och sjukvården och utmanarambulanspersonal i sitt arbete när det saknas ett gemensamt språk. Syfte: Att belysaambulanspersonalens upplevelser när det förekom språkliga barriärer i prehospital vård.Metod: En litteraturöversikt vars resultat baserades på 13 vetenskapliga artiklar; sexkvalitativa, sex kvantitativa och 1 av mixad metod. Analysen genomfördes enligt Whittemoreoch Knafls modell. Resultat: Resultatet presenteras i form av fyra kategorier: upplevdautmaningar i det vårdande mötet, patientsäkerhet och vårdkvalitet, ambulanspersonalenshandläggning och behov av utveckling samt sju subkategorier. Konklusion: Språkliga barriärerinnebar en ökad risk för missförstånd och felbehandling. Ambulanspersonalen hanteradespråkliga barriärer genom anpassningsstrategier för verbal och icke- verbal kommunikation.Informationsbrist och kunskapsbrist påverkade vårdkvalitet och patientsäkerhet. Detidentifierades behov av anpassade hjälpmedel för prehospitalt bruk och utbildningefterfrågades för att nå ökad förståelse vilket kunde underlätta kulturell anpassning ochförbättra ambulanssjukvårdens patientsäkerhet och vårdkvalitet. Det saknades riktlinjer kringspråkbarriärer prehospitalt. / Introduction: Increased migration between countries have increased the presence of culturaland language variations, which enhances demands on the healthcare and on ambulancepersonnel when they are caring with the presence of language barriers. Aim: The purpose ofthis paper was to illuminate ambulance personnel ́s experiences of language barriers inprehospital care. Method: A literature review with results from 13 scientific articles; sixqualitative, six quantitative and one with mixed method. The analysis was based on the methodfrom Whittemore and Knafl. Results: The result is presented in four categories: experiencedchallenges in the caring meeting, patient safety and quality of care, the ambulance personnel ́shandling and need for development as well as seven subcategories. Conclusion: Languagebarriers increased the risk of misunderstanding and maltreatment. Ambulance personnelhandled language barriers through strategies such as adapting to the situation and throughverbal and non-verbal communication. Lack of information and knowledge affected quality ofcare and patient safety. Need for custom aids designed for prehospital settings and educationwas requested to reach increased understanding, which could simplify cultural adaption andimprove prehospital quality of care and patient safety. Guidelines regarding language barrierswere missing.

Submitted by Marlene Santos (marlene.bc.ufg@gmail.com) on 2016-08-22T17:32:01Z No. of bitstreams: 2 Dissertação - Raina Ribeiro Marques - 2016.pdf: 13527010 bytes, checksum: 59c283fc484a08da24fa8c5c822eeeb3 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Approved for entry into archive by Luciana Ferreira (lucgeral@gmail.com) on 2016-08-23T11:54:05Z (GMT) No. of bitstreams: 2 Dissertação - Raina Ribeiro Marques - 2016.pdf: 13527010 bytes, checksum: 59c283fc484a08da24fa8c5c822eeeb3 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) / Made available in DSpace on 2016-08-23T11:54:05Z (GMT). No. of bitstreams: 2 Dissertação - Raina Ribeiro Marques - 2016.pdf: 13527010 bytes, checksum: 59c283fc484a08da24fa8c5c822eeeb3 (MD5) license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Previous issue date: 2016-07-05 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / The robust optimization techniques can be used in problems subject to uncertainty in order to obtain robust solutions, that is, solutions that are less sensitive to the problem variations. Problems such as the facility location, specifically, the location of ambulances, have uncertainty in your data. Thus, an integer linear programming model for allocation of ambulances and stations is investigated considering that the service time is an uncertainty parameter, since this parameter is influenced by the nature of the call, traffic, or distance traveled, for example. It is proposed a model considering the application of a robust approach that controls the amount of uncertainty parameters related with the service time. A case study with real data provided by the fire department of the city of Catalão, Goiás, is performed on the models and the results show that the number of ambulances is greater than the current need, as pointed by the model without uncertainty. However, the results on the robust model show that the real number of ambulances in the city is able to serve a limited amount of demand, so for a maximum variation of the demand, the number of available ambulances are not able to support it. The model had worked well for the first two scenarios among the three ones tested, in which for the last scenario the model was quite sensitive to changes on the uncertainty parameters. / As técnicas de otimização robusta podem ser usadas em problemas sujeitos a incertezas com o intuito de obter soluções robustas, isto é, soluções menos sensíveis as variações do problema. Problemas como o de localização de instalações, especificamente, o de localização de ambulâncias possuem incertezas em seus dados. Assim, um modelo de programação linear inteira de localização de ambulâncias e bases é investigado considerando que o tempo de atendimento das chamadas é um parâmetro incerto, uma vez que este parâmetro é influenciado pela natureza da chamada, trânsito ou distância, por exemplo. Propõe-se um modelo a partir da aplicação de uma abordagem robusta que controla a quantidade de parâmetros incertos sobre o tempo de atendimento. A partir de um estudo de caso, com dados reais fornecidos pelo batalhão de corpo de bombeiros da cidade de Catalão, Goiás, considerado sobre os modelos, os resultados mostram que a quantidade de ambulâncias existente na corporação é maior que a necessidade atual, dado o modelo sem incertezas. Porém, os resultados sobre o modelo robusto apontaram que a quantidade de ambulâncias existentes na cidade é capaz de atender até certa variação do tempo de atendimento, sendo que para uma variação máxima, a quantidade de ambulâncias disponível não é capaz de suprir a demanda. O modelo se comportou bem para os dois primeiros cenários, dentre os três testados, sendo que para o último cenário o modelo se mostrou bastante sensível a variação dos parâmetros considerados incertos.

Orientador: Gustavo Pereira Fraga / Dissertação (mestrado) - Universidade Estadual de Campinas, Faculdade de Ciências Médicas / Made available in DSpace on 2018-08-25T22:05:25Z (GMT). No. of bitstreams: 1 Cardoso_RicardoGalesso_M.pdf: 2663051 bytes, checksum: 22a0b9761510d651b4c07c7bf8455737 (MD5) Previous issue date: 2014 / Resumo: O atendimento pré-hospitalar sofreu enormes avanços nas últimas décadas. Especificamente os conflitos armados contribuíram sobremaneira para a evolução do atendimento ao traumatizado, e dentro desse contexto, espelhando-se em experiências bem sucedidas nos períodos de guerra, o resgate e atendimento de pacientes utilizando o helicóptero foi estabelecido, passando posteriormente a ser amplamente utilizado no ambiente civil. O presente estudo tem por objetivo analisar descrever o perfil de doentes atendidos pelo sistema de resgate aeromédico na Região Metropolitana de Campinas, correlacionando-o ao apresentado na literatura mundial sobre o assunto, avaliando critérios de triagem e acionamento; tempo resposta, tempo de atendimento e de transporte; procedimentos invasivos realizados no APH; gravidade dos doentes; morbidade e mortalidade. Foi realizado estudo prospectivo descritivo, no qual foram analisados prontuários e fichas médicas de pacientes atendidos no período entre julho de 2010 e dezembro de 2012. Nesse período, 242 vítimas foram atendidas pela equipe de RA e levadas ao HC - Unicamp. Dos 242 pacientes, 22 foram excluídos do estudo, sendo que os dados de 220 pacientes foram analisados. Dos 220 casos avaliados, 173 (78,6%) eram do sexo masculino, com média de idade de 32 anos. O trauma contuso foi o mais frequente, acometendo 207 (94,1%) vítimas, sendo que dessas, 66 (30,0%) sofreram acidentes envolvendo motocicletas, 51 (23,2%) envolveram-se em colisões automobilísticas, 32 (14,5%) foram vítimas de quedas de altura, 31 (14,1%) sofreram atropelamentos. O tempo resposta médio foi de 10 ± 4 minutos, variando entre 3 e 48 minutos e o tempo total de pré-hospitalar teve média de 42 ± 11 minutos, variando entre 14 e 109 minutos. Os valores médios dos índices de trauma foram: RTS = 6,2 ± 2,2; ISS = 19,2 ± 12,6; e TRISS = 0.78 ± 0.3. Quarenta e três doentes (19,5%) obtiveram RTS de 7,84 e ISS ? 9, sendo classificados como "supertriados". Do total de pacientes admitidos, 185 (84,1%) receberam alta, com tempo médio de internação de 17,8 dias. O resgate aeromédico é uma importante ferramenta nos sistemas de atendimento a traumatizados. Apesar de sua ampla utilização, questões ainda permanecem em aberto acerca do real benefício desse recurso, e da melhor maneira de empregá-lo. O serviço de RA na cidade de Campinas é o primeiro a ser implantado em uma base no interior do estado de São Paulo, e apresenta dados bastante semelhantes aos apresentados na literatura. Houve um elevado índice de supertriagem, fato que demonstra a necessidade de se aperfeiçoarem os critérios de triagem e acionamento. Apesar do foco do presente estudo não ser a análise de influência do RA na sobrevida do paciente, nem a comprovação de seu custo efetividade, resultados como os descritos acima servem de estímulo para um estudo específico e mais aprofundado sobre o assunto, no contexto nacional / Abstract: Pre-hospital care has suffered enormous advances during the last decades. Armed conflicts have contributed greatly to the evolution of trauma care, and within this context, inspired by the successful experiences during periods of war, the rescue and care of patients using the helicopter was established, passing later to be widely used in the civilian environment. The present study aims at analyzing the profile of patients treated by the aeromedical rescue system in the metropolitan region of Campinas, correlating it to the data available in world literature on this subject. The topics evaluated will be: triage and activation criteria; response time, on scene time and transport time; invasive procedures performed in pre-hospital care; severity of trauma; morbidity and mortality. A prospective descriptive study was conducted, in which were analyzed charts and medical records of patients in the period between July 2010 and December 2012. During this period, 242 victims were treated by the aeromedical rescue team, and brought to the HC-Unicamp. Of the 242 patients, 22 were excluded from the study, and the data of 220 patients were analyzed. Of the 220 cases evaluated, 173 (78.6%) were male, with a mean age of 32 years. Blunt trauma was the most prevalent (207 cases - 94.1%) with the most common causes being motorcycle accidents (66 cases - 30%) and automobile collisions (51 cases - 23.2%). The average response time was 10 ± 4 minutes, varying between 3 and 48 minutes and total pre-hospital time averaged 42 ± 11 minutes, varying between 14 and 109 minutes. The mean values of the indices of trauma were: RTS = 6.2 ± 2.2, ISS = 19.2 ± 12.6 and TRISS = 0.78 ± 0.3. Pre-hospital traqueal intubation was performed in 77 cases (35%) and 43 patients (19.5%) had an RTS of 7.84 and an ISS ? 9, and were classified as overtriage. Of all patients admitted, 185 (84.1%) were discharged. The aeromedical rescue is an important tool in trauma systems. Despite its wide use, questions still remain unanswered about the real benefit of this feature, and the best way to use it. The aeromedical rescue service in the city of Campinas is the first to be stablished at a countryside base in the State of São Paulo, and presents data quite similar to those presented in the literature. There was a high rate of overtriage, a fact that demonstrates the need to improve the triage and activation criteria. Despite the focus of the present study was not the analysis of influence of aeromedical rescue in the survival rates of these patients, nor proof of its cost effectiveness, results like those described above serve as a stimulus for a specific and in-depth study on the subject, in the national context / Mestrado / Fisiopatologia Cirúrgica / Mestre em Ciências

SAMMANFATTNING   Bakgrund: Trygghet kan beskrivas som en säkerhet som varje person kan lita på och som medför en skyddande känsla. Patientens upplevelse från ambulansen har en stor påverkan på välbefinnande och livskvalitet efter vårdtidens slut. Hur patienten känner är en av de största informationskällorna för att kunna avgöra hur upplevelsen har varit i ambulansen. Varje vårdsituation i den prehospitala vårdmiljön är unik, vårdmiljöns utformning har en direkt koppling till patientens hälsa.    Syfte: Syftet var att beskriva patientens upplevelse av trygghet i prehospital miljö.   Metod: Den valda metoden var en allmän litteraturöversikt med induktiv ansats där både kvalitativ och kvantitativ forskning använts. En strukturerad sökning genomfördes i databaserna PubMed och Cinahl. 15 vetenskapliga artiklar inkluderades efter att de analyserats och genomgått kvalitetsgranskning. Resultatet är främst baserat på kvalitativ forskning.     Resultat: Resultatet i studien syntetiserades till två huvudkategorier som beskrev patienters upplevelse av trygghet; mellanmänskliga faktorer och yttre faktorer. De mellanmänskliga faktorerna innefattar underkategorierna ambulanspersonalens yrkesskicklighet, deras förmåga till att ge information, skapa förtroende och bedriva en personcentrerad vård. De yttre faktorerna innefattar underkategorierna den prehospitala miljön i sig, patientens exponering av smärta och värme.   Slutsats: Litteraturstudiens resultat visade på patientens upplevelse av trygghet i prehospital miljö via huvudfynden mellanmänskliga faktorer och yttre faktorer. De mellanmänskliga faktorerna beskrivs i större omfattning med direkt påverkan på upplevelsen av trygghet genom ambulanspersonalens uppträdande. De yttre faktorerna beskrivs indirekt påverka upplevelsen av trygghet via frihet från lidande. Upplevelsen från ambulansen har påverkan på hur patienten upplever välbefinnande och livskvalitet efter vårdtidens slut. Hur patienten känner är en av de största informationskällorna för att kunna avgöra hur upplevelsen har varit i ambulansen. Hälso- och sjukvårdsbarometern ges ut årligen i Sverige för att inventera förtroendet för somatisk slutenvård, primärvård eller somatiska specialiserade mottagningar. Förtroende har i litteraturstudien identifierats som ett huvudfynd när det gäller upplevelse av trygghet. / Background: Safety can be described as a security that every person can rely on and that brings a protective feeling. The patient's experience from the ambulance has a major impact on well-being and quality of life after the end of the care period. How the patient feels are one of the biggest sources of information in order to determine how the experience has been in the ambulance. Every care situation in the prehospital care environment is unique, the design of the care environment has a direct link to the patient's health.   Purpose: The purpose was to describe the patient's experience of safety in the prehospital environment.   Method: The method chosen was a general literature review with inductive approach where both qualitative and quantitative research was used. A structured search was performed in the PubMed and Cinahl databases. 15 scientific articles were included after being analyzed and subjected to quality review. The result is mainly based on qualitative research.   Results: The results of the study were synthesized into two main categories that described the patient's experience of safety; interpersonal factors and external factors. The interpersonal factors include the subcategories of the ambulance staff's professional skills, their ability to provide information, create confidence and conduct a person-centered care. The external factors include the subcategories of the prehospital environment itself, the patient's exposure to pain and heat.   Conclusion: The results of the literature study showed the patient's experience of safety in the prehospital environment via the main findings of interpersonal factors and external factors. The interpersonal factors are described to a greater extent with direct impact on the experience of security through the behaviour of ambulance personnel. The external factors are described indirectly affecting the experience of safety through freedom from suffering. The experience from the ambulance has an impact on how the patient experiences well-being and quality of life after the end of care. How the patient feels are one of the biggest sources of information in order to determine how the experience has been in the ambulance. The health barometer is issued annually in Sweden to inventory confidence in somatic inpatient care, primary care or somatic specialized clinics. In the literature study, confidence has been identified as a key finding when it comes to experiencing safety.

Bakgrund: Akutsjukvårdens syfte är att tillgodose personer som drabbats av akut skada eller sjukdom en god och säker vård genom hela den akuta vårdkedjan. Brister inom hälso- och sjukvården leder årligen till att patienter skadas. Förutom stort lidande hos patienter och anhöriga belastar detta ett redan hårt pressat vårdsystem. I vårdövergångarna kan misstag eller missförstånd ske som gör att information som ges tolkas olika eller helt går förlorad. För att kunna arbeta förebyggande och minimera antalet vårdskador för patienterna måste risker samt vart dessa uppstår synliggöras. Syfte: Syftet var att belysa patientsäkerhetsrisker vid patientens övergång från ambulanssjukvård till akutmottagning. Metod: En litteraturöversikt med en systematiskt ansats där 15 vetenskapliga artiklar användes. Artiklarna kvalitetsgranskades innan inkludering för att säkerställa ett resultat av god kvalitét. Resultatet sammanställdes genom en integrerad analys. Resultat: Det framkom patientsäkerhetsrisker kopplades till brister i organisationen och bristande förvaltande av vårdrelationen. Organisatoriska brister var förlust av information om patientens tillstånd, bristande fokus på patienten och dennes omvårdnadsbehov. Avsaknad av tydlighet kring vem som bar ansvaret för patienten och dennes vård i vårdövergången samt risker för patienten kopplade till personalens kompetens. Bristande förvaltande av vårdrelationen manifesteras genom avsaknad av samsyn kring patientens situation och sjukdomsförlopp samt bristande bemötande gentemot patienter som ofta besökte akutmottagningen och/eller var i behov av ambulans. Slutsats: För att kunna säkerställa en patientsäker vård förutsätter det att det finns organisatoriska förutsättningar samt att patienten sätts i fokus. Idag ses flera patientsäkerhetsrisker och det behöver ske en förändring i akutsjukvårdens organisation och förhållningssätt för att kunna säkra en god vård för patienten. / Background: The purpose of emergency healthcare is providing people who have suffered an acute injury or illness a good and safe care throughout the emergency care chain. Deficiencies in healthcare lead to patients being injured annually. In addition to suffering patients and relatives, this burdens an already hard-pressed healthcare system. In care transitions, mistakes or misunderstandings can occur, which means information given is interpreted differently or is lost. To be able to work preventively and minimize the number of care injuries for patients, risks and where they occur must be made visible. Aim: The aim was to highlight patient safety risks during the patients transfer from ambulance care to the emergency department. Method: A literary review using a systematic approach including 15 research articles was used. The articles were quality checked before being included to secure a result with a good quality. The result was concluded through an integrated analysis. Results: Patient safety risks were identified linked to deficiencies in the organization and lack of management of the care relationship. Organizational deficiencies were lost of information about the patient’s condition, lack of focus on the patient and their care needs. Lack of clarity of who was responsible for the patient and patients care during the care transition and risks for the patient linked to staff competence. Lack of management of the care relationship manifested through lack of consensus for the patient’s situation and course of disease and lack of treatment toward patients that often visited the emergency department and/or needed an ambulance. Conclusion: To ensure patient safety, there needs to be organizational prerequisites and focus on the patient. Today, major patient safety risks are seen and there needs to be a change in the organization and the approach of emergency healthcare to ensure good care for the patient.

Dissertation submitted in fulfillment of the requirements for the Degree of Master in Technology: Emergency Medical Care, Durban University of Technology, 2011. / Background Information regarding pre-hospital emergency medical services is limited and it is therefore challenging to determine if there is delay in emergency transport of patients. This study aimed to provide such information specifically regarding the emergency transportation of obstetric patients. Purpose The purpose of the study was to describe the transport of obstetric patients within the Ugu Health District of KwaZulu Natal, in terms of patient profiles, the response time intervals and factors that affected response times. Objectives The objectives of the study were to:  determine response time intervals from the initial call to delivery of the patient to a public sector hospital;  describe the types of obstetric cases being transported;  describe factors that affect response times and;  make recommendations on policies and procedures governing emergency obstetric patient transportation Methodology All obstetric patients transported by Emergency Medical Rescue Service (EMRS) within a 2 month time frame within the Ugu District made up the study population. The study was conducted through prospective quantitative data collection using hospital records, the EMRS information system (communications centre data base records) and the EMRS patient return forms. The data was triangulated which established reliability before descriptive analysis was conducted. vi Findings The EMRS predominantly transports obstetric patients in labour with a gravidity of 1. The mean response interval (from receipt of the call to arrival at the patient) of 1h41minutes was a result of delays in the pre-response interval (pre-response waiting time). The mean pre-response interval of 1h07 minutes was a result of delays caused by ambulance unavailability. Pearson‟s correlation showed a significant relationship between the pre-response interval and response interval i.e. delays in the pre-response interval caused delays in the response interval. The EMRS lacks Standard operating procedures governing emergency transport and this was one of the main factors that contributed to some of the causes of ambulance unavailability. The lack of standard operating procedures is therefore also partly responsible for a delayed response interval. 64.5% of the incidents achieved response time intervals of more than 1hour and has therefore failed to achieve the predetermined Department of Health target for 70% of ambulances reaching the site of the patient within 1 hour. Other factors that affect the response time intervals were the poor road conditions, shift change delays and re-routing of ambulances. Conclusion EMRS predominantly transports obstetric patients in labour, including high risk patient groups that are arguably beyond the scope of care of the Basic and Intermediate qualified Emergency Care Practitioners. Standard operating procedures for governing emergency transport are lacking and have contributed to a number of factors affecting response time intervals. Standard operating procedures therefore need to be developed taking into consideration the findings of this study as well as previous recommendations by the National Committee on Confidential Enquiries into Maternal Deaths (NCCEMD).

Submitted in fulfillment of the requirements for the degree of Master of Technology: Emergency Medical Care, Durban University of Technology, Durban, South Africa, 2013. / Background In the Emergency Medical Services (EMS), paramedics play a vital role in the treatment of critically ill or injured patients, as they are often the first link or point of contact for the patient in the healthcare setting. They may therefore also play a vital role in the prevention and control of the transmission of communicable diseases, provided that proper infection control measures are in place. The objectives of the study There is presently no national policy on communicable diseases and infection control that is specifically designed for use in the South African prehospital environment. Given the paucity of research in the area, qualitative multiple case studies were conducted to develop an ambulance specific disinfection protocol and to evaluate its effectiveness in the public sector EMS in the eThekwini District of KwaZulu-Natal. Methodology The study comprised of three phases. In the first phase focus group discussions were conducted to identify the factors needed to develop a disinfection protocol. The study population consisted of both operational and management staff from the EMS under study. The first four focus groups consisted of eight to ten EMS operational staff each and the fifth focus group consisted of five EMS management staff. Thereafter, the information gathered was used in conjunction with internationally accepted guidelines to develop an ambulance specific disinfection protocol (Phase Two). The third phase entailed the implementation of the protocol at seven ambulance bases in the eThekwini health district and the evaluation of the protocol with the use of an open-ended questionnaire at two weeks and four weeks after implementation. A single ambulance crew and their immediate supervisor from each base were utilized in this phase. Conclusion and recommendations An ambulance specific disinfection protocol was developed and implemented in the EMS under study. During the development, implementation and evaluation of the protocol, many themes with regard to infection control in EMS were identified. These themes were used to better understand the present situation in EMS in relation to infection control and in the formulation of recommendations to assist in the improvement of the present situation. The researcher recommended that all EMS staff require training and education with regard to infection control and prevention. The development and implementation of a protocol and policy document for infection control specifically for EMS is required. There is a need for the deployment of more ambulances and the employment of more operational EMS staff together with the appointment of Infection Control Supervisors at all ambulance bases. Without adequate infrastructure needed to meet infection control and prevention requirements, there may be a serious risk to both staff and the patients they serve. / M

Bakgrund: Sverige har genomgått en förändring i demografi där en allt större del av befolkningen inte har svenska som modersmål. Samtidigt går ambulanssjukvården från att vara en transportfunktion där destinationen alltid varit akutsjukhus till att vara patientens första möte i en obruten vårdkedja. I detta nya uppdrag ingår att inhämta information, bedöma, vid behov behandla och slutligen transportera eller hänvisa patienten till rätt vårdnivå. Grunden för detta är en korrekt anamnes, bedömning och triagering.Detta ställer krav på individanpassad och differentierad vård. Språkförbistring på sjukhus har visat sig resultera i ökad handläggningstid, en större mängd undersökningar och fler vårdskador. Prehospitalt har forskning på språkförbistring inriktat sig på larmsamtal. Syfte:Syftet med denna studie var att undersöka ambulanspersonalens upplevelse att bedöma och vårda patienter vid språkförbistring.Metod: Syftet besvarades genom en kvalitativ studie med induktiv kvalitativ innehållsanalys. Deltagarna utgjordes av sex ambulanssjuksköterskor och två ambulanssjukvårdare som alla hadeerfarenhet av att bedöma och vårda patienter vid språkförbistring. Intervjudeltagarna rekryterades genom bekvämlighetsurval från ett mellansvenskt län. Data inhämtades med semistrukturerade enskilda intervjuer och analyserades med hjälp av induktiv innehållsanalys. Resultat: Fyra huvudkategorierframträdde. En mer fysisk bedömning beskrev hur ambulanspersonalen vid språkförbistring i större utsträckning nyttjade yttre, fysiska attribut för att göra en skattning av patientens kontaktorsak och allvarlighetsgrad. Att kommunicera annorlunda rörde hur vårdarna sökte kommunicera med patienten trots språkförbistring. Att handlägga utan information avhandlade information som ambulanspersonalen trots försök upplevde svår att klarlägga samt hur detta påverkade deras handläggning av patienten. Slutligen presenterades kategorin att skapa en relation vid språkförbistring som belyste hur intervjudeltagarna upplevde att deras mellanmänskliga vård påverkades vid språkförbistring. Slutsats:Studiens resultat påvisar att ambulanspersonals upplevelse av bedömning och vård vid språkförbistring karaktäriseradesav osäkerhet och en önskan om att kompensera för informationsluckor. Denna kompensation yttrade sig genom en noggrannare, bredare fysisk undersökning och bedömning samt en handläggning och vård som arbetar efter modellen ”hängslen och livrem”. Detta upplevdes också som begränsande då vårdarna avhöll sig från vissa åtgärder, såsom smärtstillning eller omstyrning till närakut, primärvård eller geriatriskt sjukhus. Då patienten var kritiskt sjuk upplevde inte personalen att omhändertagandet skiljde sig mot ett möte utan språkförbistring. Vid de tillfällen patienten inte var uppenbartakut sjuk upplevde personalen att de inte kunde ge samma möjligheter till en individanpassad vård och handläggning.En del av denna problematik skulle kunna adresseras genom ett utökat och anpassat besluts- och översättningsstöd för ambulanspersonalen. / Background: Sweden is going through a demographic change in which a larger part of the population no longer has swedish as its first language. At the same time the ambulance service is transforming from a purely transporting service to an integrated part of the patients overall healthcare. This new mission involves to gather information, to assess, when needed to treat and finally to transport or direct the patient to the most suited level of care. This process is based on a correct patient history, assesment and triage. Previous research has shown that language barriers in hospitals result in an increased risk of delays, costly examinations and injuries. Prehospital research on language barriers have traditionally focused on the emergency phone-call. Aim: The purpose of this study was to explore ambulance staffs experiences and perceptions of assessing and caring for patients where language was a barrier. Method: This was a qualitative study using a qualitative content analysis. Participants included six Swedish ambulance nurses and two ambulance nursing assistants who all had experience in assessing and caring for patients where language had been a barrier.Participants were recruited based on convenience. Data was collected through semi-structured interviews and analysed using inductive content analysis. Results:Four main categories emerged. A more physical evaluation encompassed how the providers increased the importance of outside physical attributes to assess the patients condition and level of urgency. To communicate differently comprised hos staff despite language barriers sought to communicate with the patient. To process without information described information that staff despite attempts were unable to map and how this affected their assessment and decision-making. The final category regarded to create a relationship through the language barrier and how participants perceived that their interpersonal carewas affected by language difficulties. Conclusion: The ambulance staff perceived and experienced the assesment and care where language was a barrieras characterised by a higher degree of uncertainty and a wish to compensate for alack of information. This compensation manifested itself through a more thorough, wider physical examination and an assessment based on the principle of ”belt and suspenders”. This was perceived as a limitation as staff abstained from certain actions, such as administering pain relief or directly admitting the patient to primary care or a geriatric ward. The assessment and care for the critically ill patient did not differentiate from that of the everyday case. The moderately ill patient however was perceived as not to be given thesameoptions to an individually adapted care and handling. Part of this problematique could be adressed through an expanded and adapted language- and decision making-tool for the crews.

Thesis (M. Nursing) -- University of Limpopo, 2022 / Background: Emergency departments (EDs) as the hospitals' front door have a critical role in ensuring access to and efficient care of acute illness and injuries in the healthcare system. The environment in EDs is physically and emotionally demanding and burdened by complex patient loads, long shifts, and administrative challenges resulting in high pressure and high volume workloads amongst the staff members. Purpose: The study aimed to develop support strategies for the resuscitation team in EDs of Mankweng and Pietersburg public hospitals in Limpopo Province, South Africa. Study method: A descriptive, phenomenological, and explorative research design was used to explore the resuscitation team's experiences and the available strategies to support them. Purposive and convenience sampling methods were used to select five Medical doctors and twelve Professional nurses to participate in the study. The sample size was determined by the depth of the information obtained from the participants.Data was collected through semi-structured individual interviews. Interview guide was developed to guide with organised line of questioning and thinking. Qualitative data analysis using Tesch's approach was then followed. The quality of data was ensured by applying four elements; credibility, transferability, dependability, and confirmability. Turfloop Research Ethics Committee, the Limpopo Department of Health, and the Mankweng/Pietersburg Ethics Committee permitted the study. The study's details were explained to potential participants, who then agreed to be part of the study and signed consent forms. Results: The following themes emerged: Challenges related to the shortage of resources in the ED, challenges related to lack of standardized procedures and policies for handling the resuscitation process, psychological challenges of resuscitation failure, leadership, and managerial support challenges, and challenges related to education and training of the resuscitation team. Conclusion: This study's results indicated that the resuscitation teams of EDs from Mankweng and Pietersburg Public Hospitals face challenges that cause them stress and burnout. The challenges result from an increased overload of work with no personnel and material resources. They become demoralized by being engaged in failed resuscitation with no psychological support from the management. They don't receive any debriefing or counseling post failed resuscitation and no educational backing of the management. The study's findings guided the researcher in developing strategies to support the resuscitation teams in the EDs of Mankweng and Pietersburg Public Hospitals.

No / This study aimed to compare ultrasound examinations performed within a land ambulance (stationary and moving) with those completed in a simulated emergency department (ED) to determine the feasibility of undertaking ultrasound examinations within the UK prehospital care environment. The findings suggest that abdominal aortic aneurysm and extended focused assessment with sonography in trauma emergency ultrasound examinations can be performed in the stationary or moving land ambulance environment to a standard consistent with those performed in the hospital ED.