This thesis is dealing with the issues of stress and stress factors found at the 112 emergency call operators. Citizens call the emergency number 112 in case of notification of an extraordinary situation. However, in some cases the emergency call is being misused. The call is then marked as spiteful. The ECC runs in a 24-hour shift operation and the operators change after a 12-hour shift. Each new operator is accepted in the service based on his knowledge, physical, health and above all psychological examination. He is obliged to attend the entrance training and courses in lenght of overall nine weeks. There he gets to know the issues of FRS CR, operational management and he has to pass a language course as well. It is very psychologically demanding for every operator to receive emergency calls. The operator needs to be able to listen, empathize and react adequatly. He deals with calls concerning accidents, injuries, foreigners and spiteful calls. An operator should recognize its gravity and devote to its resolution. However, he has his own personal life along with its joys and problems. It is vital that he is able to separate issues of his work and those of personal nature. This and many other indicators may cause stress reactions to the operator. Many psychologists have attempted to define stress. Each has, however, a different opinion and it is complicated to reach a an accurate definition. One thing is for sure - and that is stress shows itself in different ways and everyone is affected by it differently. In case of an emergency call operator, the stress factors are mainly time to execute the call, character of the notification, as well as the working group, personal life and emotional challenge. Multiple questions have been formulated for this thesis. Both current and former emergency call operators in Ceske Budejovice have been asked these question, which were then processed. The questions were divided into five fields concerning the interviewees' characteristics, collective and family, prevention a one last field was designated for the former operators. The interviews were anonymous, recorded and summarized. Two objectives were defined for this thesis: an analysis of the stressful situations of the emergency call operators and also of the impulses causing the formation of the stress factors, aw well as drafting a solution to stressful situations, possibility of the psycho-training, motivation and relaxation. The answer to the research question 'Which stress factors restrict the operators while performing service and how do they come into being' was determined from the carried-out interviews. There are situations which can make the operators insecure, such as a suicidal call, or when the call is unintelligible, or in case the incident cannot be correctly and quickly localized. Another problem can be the spiteful calls, in which case the telephone just rings and the caller hangs up right away. Another answer has also been extracted from the respondents: 'Which possibilities to handle stress do the operators have, which way to get rid of stress is satisfactory for them'. In the area of FRS of the South Bohemian Region there is a sports ground for every member to use. They would gladly welcome an opportunity to visit the firefighters's intervention in person. They are interested in psychology education, working with a suicidal call and periodic language courses. There are some proposals and ways to prevent stress of the 112 emergency call operators stated in the conclusion of the thesis. The system of training, possibilities to exchange workplaces, periodic language courses and interviews with the regional psychologist of the FRS of the South Bohemian Region. There are relaxation methods introduced, which would enable the operators to reduce stress and thus prevent illnesses, psychic exhaustion and eventually even a burnout. The results of this thesis can be used for all 112 EECs in the Czech republic.

Summaries in Afrikaans and English / Text in Afrikaans / Stress is a complex and multi-dimensional phenomenon of which topical significance is given at present. The aim of this study was to focus on the influence of stress on academic performance of the young student. First, a comprehensive study of the literature was undertaken in order to arrive at an understanding of the foregoing. An overview of the nature, etiology and manifestation of stress, as well as how it is coped with, is offered. Special attention was devoted to factors that cause the young student to experience distress. In addition the way in which the personal actualisation of the young student occurs, was researched. From the research it appeared that owing to, among other things, the experiencing of distress and inadequate personal actualisation, some young students are in a situation involving need, which requires urgent and essential ortho-andragogic guidance. Consequently, the ortho-andragogic responsibility of rendering aid within the context of tertiary training was addressed. Lastly, an empirical investigation of the correlation between distress and particularised academically oriented issues was launched. Based on the findings and conclusions arrived at during the course of the study and investigations, recommendations have been made for future research. / Stres is 'n komplekse en veelvlakkige fenomeen wat in die huidige tydsgewrig van aktuele belang beskou word. Die doel van die studie is om die fokus te laat val op die invloed van stres op die akademiese prestasie van die jeugdige student. Ten einde tot begrip van die voorgaande te kom, is daar in eerste instansie 'n omvattende literatuurstudie onderneem. 'n Oorsig is gebied ten opsigte van die aard, etiologie, manifestering en bantering van stres. In die besonder is gelet op faktore wat aanleiding tot distresbelewing by die jeugdige student gee. Benewens die voorgaande, is die wyse waarop die persoonsvoltrekking van die jeugdige student geskied, nagevors. Uit die navorsing het dit geblyk dat sommige jeugdige studente vanwee onder meer distresbelewing en ontoereikende persoonsvoltrekking, in 'n noodsituasie verkeer, wat orto-andragogiese begeleiding noodsaaklik maak. Gevolglik is 'n blik op die orto-andragogiese aanspreeklikheid vir hulpverlening binne tersiere opleidingsverband gewerp. In laaste instansie is 'n empiriese ondersoek na die korrelasie tussen stres en verbesonderde akademiesgeorienteerde aangeleenthede geloods. Na aanleiding van die bevindinge en gevolgtrekkings waartoe daar in die loop van die studie en ondersoek gekom is, ls aanbevelings vir toekomstige navorsing gedoen. / Teacher Education / D. Ed. (Orthopedagogics)

À bord des aéronefs de transport commercial, lorsqu’un passager est victime d’un arrêt cardio-respiratoire, les membres d’équipage de cabine, appelés « PNC » (Personnel Navigant Commercial) dans la terminologie aéronautique, interviennent comme tout secouriste en initiant la chaîne de survie afin d’améliorer le pronostic vital de ce dernier. Dotés d’une formation très sérieuse et périodiquement mise à niveau, les PNC sont capables de prendre en charge des situations d’urgence médicales et de donner les premiers secours liés aux urgences potentielles, aux états de malaise, ainsi que ceux liés aux circonstances et à un environnement particulier. La réanimation cardio-pulmonaire, tâche exceptionnelle et rare en vol, génère le plus fréquemment des émotions négatives ainsi que du stress auprès des PNC. Cette recherche aborde le stress des membres d’équipage de cabine dans la prise en charge d’une réanimation cardio-pulmonaire en vol selon une approche psychologique et plus singulièrement celle en relation avec la théorie transactionnelle de Lazarus et Folkman (1984) dont l’évaluation cognitive et les « copings » des individus occupent une place centrale. Élaborée à partir d’un recueil de données construit par entretiens semi-directifs auprès d’un groupe de 32 PNC volontaires exerçant leur profession sur des aéronefs de petite capacité de transport passagers, elle se propose d’identifier les facteurs influençant le stress des PNC selon une perspective synchronique. Aussi, afin de cerner le plus d’explication possible de la variance du stress, nous avons pris en compte deux variables personnelles, l’expérience professionnelle et le lieu de contrôle des sujets. Les résultats indiquent que plusieurs facteurs peuvent prédire ou influencer l’état de stress des PNC. Ils montrent une relation significative entre le lieu de contrôle des sujets, l’évaluation cognitive de la situation aversive, le lieu de prise en charge de la victime en arrêt cardiaque et l’état de stress des PNC. Ainsi, les sujets « internalistes » évaluant la situation aversive comme un défi et développant des stratégies d’ajustement centrées sur les problèmes sont les moins stressés. Par ailleurs, le milieu aéronautique augmente l’état de stress des PNC en raison de la forte responsabilité morale envers la victime-passager, du confinement de la cabine, du délai de la mise en œuvre du quatrième maillon de la chaîne de survie ainsi que de la ressource sociale limitée en vol. Enfin, l’amélioration de la formation en premiers secours peut aider les PNC à mieux appréhender cette situation d’urgence en vol. / On board commercial transport aircraft when a passenger suffers from a cardiac arrest, the cabin crew members, called "PNC" (Personnel Navigant Commercial) in aviation terminology, act as any rescuer by initiating survival chain to improve the prognosis of the victim. With a very serious training and periodically upgrade, cabin crew members are able to handle medical emergencies and first-aid related to potential emergencies, discomfort states as well as those related to a circumstance and a particular environment. Cardiopulmonary resuscitation, exceptional and rare task in flight, generates the most frequent negative emotions and stress from cabin crew members. This research deals with the stress of cabin crew members in the management of a cardiopulmonary resuscitation in flight using a psychological approach and particularly the related transactional theory of Lazarus and Folkman (1984) in which appraisal and coping are central. Developed from a data collection built by semi-structured interviews with a group of 32 cabin crew members volunteers flying on small passenger carrying capacity aircraft, it aims to identify the factors influencing their stress in a synchronic perspective. Also, in order to identify the most possible explanation for the variance of stress, we took into account both personal variables such as professional experience and locus of control of the subjects.The results indicate that several factors can predict or influence the cabin crew members’stress. They show a significant relationship between the subject’s locus of control, appraisal of aversive situation, place of management of the victim in cardiac arrest and the stress of the cabin crew members. Thus, « internalist » subjects who assess the situation as a challenge and develop strategies focused on the problems are less stressed. Furthermore, the aviation industry increases the stress state of the cabin crew because of the strong moral responsibility to the victim-passenger, confinement of the cabin, the period of the implementation of the fourth link in the chain of survival (medicalized CPR) and the limited social resource in flight. At last, the improvement of first-aid training can help cabin crew members to manage better this specific situation on board.

Whithin their natural environment, plants are subjected to a combination of stress conditions. Since potential interactions between signal pathways, plants respond to multiple stresses differently from how they do to individual stresses, activating a specific programme. Heat shock proteins (HSP70) overexpressed after heat shock influence the viral infection. On one side HSP70 can participate on refolding of aggregated or partially denaturated proteins, on the other side HSP70 can interact with viral proteins and facilitate propagation of viral replication complexes. In this work the effect of heat shock (42řC, 2. hours) applied before or after the inoculation of plants Nicotiana tabacum L. cv. Petit Havana SR1 with Potato virus Y on viral infection was detected. This effect was studied in two biological experiments. The amount of coat protein of PVYNTN and protein HSP70 were detected simultaneously with the activity assays of Hatch-Slack cycle enzymes, glycosidases and peroxidase. Both experimental approaches (heat shock applied before or after the inoculation by PVYNTN ) enhanced amount of the virus and in the 2nd experiment it accelerated infection development. Immediately after application of heat shock the amount of HSP70 was increased. The enhancement of HSP70 by viral infection occurred...

Microscopic green algae produce a number of beneficial substances. The commercially used ones include mainly pigments, especially secondary carotenoids. While primary carotenoids are part of the photosynthetic apparatus, secondary carotenoids are produced only under certain specific conditions (e.g. high exposure to light, nitrogen deficiency). Secondary carotenoids have antioxidant properties that protect the cell from adverse effects. The strains currently in commercial use and the strains that are tested for potential use come almost exclusively from algal collections, so this thesis focuses on strains isolated from nature. Two strains of aeroterrestrial green unicellular algae, which showed potential of producing carotenoids, were found and isolated. These strains were identified as Tetracystis pulchra (clade Dunaliellinia) and Tetracystis sp., a strain related to Tetracystis tetraspora SAG 98.80, belonging to the clade Stephanosphaerinia. The culture conditions for T. pulchra were subsequently optimized and then the culture was subjected to a series of experiments, examining the effect of stress factors on carotenoid formation and accumulation. Specifically, the effect of nitrogen starvation, light intensity, temperature and UVA radiation was tested. It has been shown that especially the light...

Text in German with English and German summaries / Viel Stress und mangelnde Stressbewältigung beeinflussen das gesamte Leben von interkulturellen Mitarbeitern, wie Gesundheit, geistliches Leben, Arbeitsleistung und Beziehungen. Langjährige und umfangreiche Information über Stress und Stressbewältigung zeigte nur wenig positive Veränderung. Diese Untersuchung beschreibt und reflektiert das Erleben und den Umgang mit Stress interkultureller Mitarbeiter, um eine Grundlage für bessere Möglichkeiten zum Stressmanagement im interkulturellen Kontext zu schaffen und damit authentisches geistliches Leben zu fördern. Ziel dieser Studie ist es, aufzuzeigen, wie die Pastoraltherapie interkulturelle Mitarbeiter in ihrem Stressmanagement unterstützen kann. Die Untersuchung über Stress und Stressmanagement von christlichen Mitarbeitern im interkulturellen Kontext soll interkulturelle Mitarbeiter, ihre sendenden Organisationen und Seelsorger informieren und eine Grundlage für Workshops und pastoral-therapeutische Gespräche über Stressmanagement werden. Diese Arbeit zeigt auf, dass Pastoraltherapie einen wichtigen Beitrag in der Verbesserung der Stressbewältigung von christlichen interkulturellen Mitarbeiterinnen und Mitarbeitern leisten kann. / Cross-cultural workers often experience very stressful conditions yet often lack appropriate coping mechanisms. Too much stress over a long period of time influences every aspect of life, like health, spiritual life, work performance and relationships. Continuous and extensive information about stress and stress management have not brought the desired changes. This research analyses stressful conditions and stress management strategies of intercultural workers in order to show the reasons for this lack of stress management. The outcome of this research will be used as a foundation to help intercultural workers to find ways how to manage their stress more effectively and to foster authentic spiritual life.The goal of this study is to highlight how pastoral therapy can support intercultural workers in their stress management. This research will show that pastoral therapy can make a significant contribution to improve stress management for Christian cross-cultural workers. / Practical Theology / M.Th. (Practical Theology (Pastoral Therapy))

La fiabilité constitue aujourd’hui un enjeu important dans le contexte du passage aux systèmes plus électriques dans des secteurs critiques tels que l’aéronautique, l’espace ou le nucléaire. Il s’agit de comprendre, de modéliser et de prédire les mécanismes de vieillissement susceptibles de conduire les composants à la défaillance et le système à la panne. L’étude des effets des contraintes opérationnelles sur la dégradation des composants est indispensable pour la prédiction de leur durée de vie. De nombreux modèles de durée de vie ont été développés dans la littérature dans le contexte du génie électrique. Cependant, ces modèles présentent des limitations car ils dépendent du matériau étudié et de ses propriétés physiques et se restreignent souvent à un ou deux facteurs de stress, sans intégrer les interactions pouvant exister entre ces facteurs. Cette thèse présente une nouvelle méthodologie pour la modélisation de la durée de vie des composants du génie électrique. Cette méthodologie est générale ; elle s’applique à différents composants sans a priori sur leurs propriétés physiques. Les modèles développés sont des modèles statistiques estimés sur la base de données expérimentales issues de tests de vieillissement accéléré où plusieurs types de stress sont considérés. Les modèles visent alors à étudier les effets des différents facteurs de stress ainsi que de leurs différentes interactions. Le nombre et la configuration des tests de vieillissement nécessaires à construire les modèles (bases d’apprentissage) sont optimisés de façon à minimiser le coût expérimental tout en maximisant la précision des modèles. Des points expérimentaux supplémentaires aléatoirement configurés sont réalisés pour valider les modèles (bases de test). Deux catégories de composants sont testées : deux types d’isolants couramment utilisés dans les machines électriques et des sources de lumière OLED. Différentes formes des modèles de durée de vie sont présentées : les modèles paramétriques, non paramétriques et les modèles hybrides. Tous les modèles développés sont évalués à l’aide de différents outils statistiques permettant, d’une part, d’étudier la pertinence des modèles et d’autre part, d’évaluer leur prédictibilité sur les points des bases de test. Les modèles paramétriques permettent de quantifier les effets des facteurs et de leurs interactions sur la durée de vie à partir d’une expression analytique prédéfinie. Un test statistique permet ensuite d’évaluer la significativité de chacun des paramètres inclus dans le modèle. Ces modèles sont caractérisés par une bonne qualité de prédiction sur leurs bases de test. La relation entre la durée de vie et les contraintes est également modélisée par les arbres de régression comme méthode alternative aux modèles paramétriques. Les arbres de régression sont des modèles non paramétriques qui permettent de classifier graphiquement les points expérimentaux en différentes zones dans lesquelles les contraintes sont hiérarchisées selon leurs effets sur la durée de vie. Ainsi, une relation simple, graphique, et directe entre la durée de vie et les contraintes est obtenue. Cependant, à la différence des modèles paramétriques continus sur le domaine expérimental étudié, les arbres de régression sont constants par morceaux, ce qui dégrade leur qualité de prédiction sur la base de test. Pour remédier à cet inconvénient, une troisième approche consiste à attribuer un modèle linéaire à chacune des zones identifiées avec les arbres de régression. Le modèle résultant, dit modèle hybride, est donc linéaire par morceaux et permet alors de raffiner les modèles paramétriques en évaluant les effets des facteurs dans chacune des zones tout en améliorant la qualité de prédiction des arbres de régression. / Reliability has become an important issue nowadays since the most critical industries such as aeronautics, space and nuclear are moving towards the design of more electrical based systems. The objective is to understand, model and predict the aging mechanisms that could lead to component and system failure. The study of the operational constraints effects on the degradation of the components is essential for the prediction of their lifetime. Numerous lifespan models have been developed in the literature in the field of electrical engineering. However, these models have some limitations: they depend on the studied material and its physical properties, they are often restricted to one or two stress factors and they do not integrate interactions that may exist between these factors. This thesis presents a new methodology for the lifespan modeling of electrical engineering components. This methodology is general; it is applicable to various components without prior information on their physical properties. The developed models are statistical models estimated on experimental data obtained from accelerated aging tests where several types of stress factors are considered. The models aim to study the effects of the different stress factors and their different interactions. The number and the configuration of the aging tests needed to construct the models (learning sets) are optimized in order to minimize the experimental cost while maximizing the accuracy of the models. Additional randomly configured experiments are carried out to validate the models (test sets). Two categories of components are tested: two types of insulation materials that are commonly used in electrical machines and OLED light sources. Different forms of lifespan models are presented: parametric, non-parametric and hybrid models. Models are evaluated using different statistical tools in order to study their relevance and to assess their predictability on the test set points. Parametric models allow to quantify the effects of stress factors and their interactions on the lifespan through a predefined analytical expression. Then a statistical test allows to assess the significance of each parameter in the model. These models show a good prediction quality on their test sets. The relationship between the lifespan and the constraints is also modeled by regression trees as an alternative method to parametric models. Regression trees are non-parametric models that graphically classify experimental points into different zones where the constraints are hierarchized according to their effects on the lifespan. Thus, a simple, graphic and direct relationship between the lifespan and the stress factors is obtained. However, unlike parametric models that are continuous in the studied experimental domain, regression trees are piecewise constant, which degrades their predictive quality with respect to parametric models. To overcome this disadvantage, a third approach consists in assigning a linear model to each of the zones identified with regression trees. The resulting model, called hybrid model, is piecewise linear. It allows to refine parametric models by evaluating the effects of the factors in each of the zones while improving the prediction quality of regression trees.