<p>The current research aims to identify the variables that influence turnover intentions. In particular, this research explored the concept of turnover intentions by investigating the mediating effects of job satisfaction and psychological capital amongst a sample of 70 employees involved in the tourism industry. The study highlights that employees within the tourism industry within the Western Cape were the most satisfied with work content, and the least satisfied with leadership / supervision. The results emanating from the current study indicate that there is a strong, inverse relationship between job satisfaction and turnover intention amongst tourism employees in the Western Cape. Furthermore, the study revealed that a statistically significant, inverse relationship exists between psychological capital and turnover intention. Multiple regression analysis revealed these variables significantly explained the variance in turnover intention.</p>

From the point of view of interrole conflict, this study probes into the conflict that a physician encounters in his/her environment and the subsequent conflict effect on the satisfaction and intention to quit. In addition to investigating the source of conflict, the study develops a questionnaire to understand the influence of dual professional conflict on satisfaction and intention to quit. Simultaneously, the study examines the mediating effect of physician's satisfaction on dual professional conflict and intention to quit, and tests the moderating effect of professional commitment on other consequences. The rapid changes of healthcare insurance policy in Taiwan have a great impact on the hospital administration. In addition, it has a tremendous influence on physician¡¦s behaviors, which arouse conflicts on both organizational-professional (OPC) and personal-professional (PPC) levels. In the past, there were few research on interrole conflict, especially on the source of physicians' OPC and PPC. Taiwan¡¦s national health insurance and global budget system is unique (to) healthcare insurance system in the worldwide(Taiwan).Literatures are not enough to offer the cause of the dual conflicts of physicians and relevant consequences. The study, first, carries on case interview in accordance with literature review to form questionnaires and builds up hypotheses. Second, it collects the survey materials by combining quantitative and qualitative research in order to obtain a deeper and more accurate analysis of the study results. Physician including residents and attending physician from both public and private hospitals in Taiwan were enrolled for study. A total of 1,200 questionnaires were distributed and 776 were valid questionnaires. The result shows five variables in the source of conflict by using exploratory factor analysis (EFA) and confirmatory factor analysis (CFA). These five variables are significantly correlated with physician¡¦s dual professional conflicts. Results from regression analysis show that affective commitment, continuance commitment and normative commitment of professional commitment have a moderating effect on the relationship between dual professional conflicts and the output variables. Furthermore, by structural equation modeling these results show that both internal and external job satisfaction mediate between physicians¡¦ OPC and their intention to quit, and professional satisfaction partially mediate between physicians¡¦ PPC and their intention to quit. Physicians are one of the important professional groups. Even though changes in healthcare insurance policy are worldwide phenomenon, there is relatively few studies probing into interrole conflict among physicians in Taiwan. This study developed questionnaires of the source of conflict and confirmed both the moderating effect of professional commitment and the mediating effect of satisfaction, which contributes to fill the gap in this field. These results provide a managerial reference in clinical practice and as well as a foundation of future studies.

<p>The current research aims to identify the variables that influence turnover intentions. In particular, this research explored the concept of turnover intentions by investigating the mediating effects of job satisfaction and psychological capital amongst a sample of 70 employees involved in the tourism industry. The study highlights that employees within the tourism industry within the Western Cape were the most satisfied with work content, and the least satisfied with leadership / supervision. The results emanating from the current study indicate that there is a strong, inverse relationship between job satisfaction and turnover intention amongst tourism employees in the Western Cape. Furthermore, the study revealed that a statistically significant, inverse relationship exists between psychological capital and turnover intention. Multiple regression analysis revealed these variables significantly explained the variance in turnover intention.</p>

Every society has jobs that need to be done in order to survive and to improve its members’ subjective well-being. Work is an important source of individuals’ subjective well-being. Employees within higher education institutions face a complex environment and play an important role in the reconstruction and development in South Africa. Employees are experiencing more challenges in the workplace than ever before. They spend more time at work and because they have less leisure time, they have fewer opportunities of seeking meaning in their lives. These factors have an impact on the well-being and happiness of employees in higher education institutions. The aim of this study was to investigate the relationship between employees’ work experience, type of contract and work outcomes of employees at a higher education institution. A cross-sectional survey design was used with 483 employees at a higher education institution and a response rate of 62% (N = 300) was obtained. The measuring instruments used in this study included the Psychological Contract Across Nations (PSYCONES), Employment Contract Scale, Job Satisfaction Scale, Mental Health Continuum - Short Form and Intention to Quit Scale. Exploratory factor analyses and Cronbach alpha coefficients were computed to determine the construct validity and reliability of the measures. Pearson correlation coefficients, multivariate analysis of variance, one-way analysis of variance and hierarchical regression analyses were used to examine the relationship between the constructs in this study. Bootstrap-estimated confidence intervals were used to assess the significance of indirect effects. The results of study 1 confirmed the validity and reliability of measures (except for the social contract). Age, tenure and gender had statistically significant effects on the fulfilment of one dimension of the psychological contract, namely work conditions. Younger people with less tenure experienced more fulfilment of the psychological contract (regarding work conditions). Tenure also impacted psychological contract violation. Type of contract (permanent versus temporary) impacted the fulfilment of the psychological contract (specifically work conditions). Males (compared to females) experienced more fulfilment of the psychological contract (regarding work conditions) and less violation of the psychological contract. Tenure and type of contract were also related to experiences of the employment contract. The results of study 2 showed that psychological contract violation, job dissatisfaction and lack of flourishing directly impacted turnover intention. Lack of psychological contract fulfilment indirectly impacted job dissatisfaction and languishing via psychological contract violation. The employment contract did not have a statistically significant effect on job satisfaction, flourishing and turnover intention of employees in a higher education institution. Psychological contract violation indirectly impacted turnover intention via job dissatisfaction and languishing of employees. The results of this study confirmed the important role of fulfilment of the psychological contract and non-violation of the psychological contract regarding job satisfaction, flourishing and retention of employees in a higher education institution. Recommendations were made for future research. / MCom, Labour Relations Management, North-West University, Vaal Triangle Campus, 2012

Thesis (MComm)--Stellenbosch University, 2011. / ENGLISH ABSTRACT: This study stems from an urgent need to understand which factors contribute to nurse practitioners’ intention to quit, and consequently what organisations can do to retain these practitioners. There is increased pressure on the healthcare sector, more specifically nursing, due to a severe shortage in this discipline. These shortages are not an isolated phenomenon, but influence the private as well as public sector worldwide, as well as in South Africa. A multitude of factors contribute to the fact that nursing is a scarce skill worldwide. Some factors are controllable, others not. By isolating the controllable factors, organisations and managers can be equipped to put action plans in place to decrease the impact of this crisis. Processes and action plans to enlarge the nursing pool, and also to retain the current workforce, can contribute to overcoming this challenge. There is proof that the implementation of a structured talent management programme can contribute to overcoming this challenge. Line managers and their competence regarding the management of personnel play a key role in such a talent management programme. This study has as its objective to re-evaluate an existing talent management competency model for line managers, and to propose additional variables that can influence organisational outcomes like job satisfaction, organisational commitment and turnover intention. By understanding which line manager competencies influence organisational outcomes, and the manner in which they influence these outcomes, line managers as well as organisations can be equipped to formulate processes and programmes that can contribute to the retention of a scarce skill, and importantly, also minimise the impact of a worldwide crisis. The results of the study indicated that the operationalisation of the talent management competencies failed. The originally proposed model consequently had to be reduced by deleting all talent management latent variables from the model. Poor model fit was obtained for the reduced model. Modifications were, however, made to the reduced model based on modification index suggestions derived from the data. The modified model showed good fit and support was obtained for all the paths in the modified model. Crossvalidation of the modified model was recommended. / AFRIKAANSE OPSOMMING: Hierdie studie spruit uit ‘n dringende behoefte om te verstaan watter faktore daartoe bydra dat verpleegkundiges die voorneme ontwikkel om ‘n organisasie te verlaat, en gevolglik wat organisasies kan doen om verpleegkundiges wel te behou. Toenemende druk word in die gesondheidsorgsektor ervaar, meer spesifiek op verpleging, weens ernstige tekorte in hierdie dissipline. Hierdie tekorte is nie ‘n geïsoleerde verskynsel nie, maar raak die privaatsektor sowel as die publieke sektor wêreldwyd, sowel as Suid-Afrika. ‘n Veelvoud van faktore dra daartoe by dat verpleegkunde ‘n skaars vaardigheid wêreldwyd is. Sekere faktore is beheerbaar, ander nie. Deur die beheerbare faktore te isoleer, kan organisasies en bestuurders aksieplanne in plek stel om die impak van hierdie krisis te verminder. Prosesse en aksieplanne om byvoorbeeld die verplegingpoel te vergroot, en ook om die huidige werksmag te behou, kan bydra tot die oorbrugging van hierdie uitdaging. Daar is bewyse dat die implementering van ‘n gestruktureerde talentbestuurprogram kan bydra om hierdie uitdaging te oorkom. ‘n Sleutelrol in so ‘n talentbestuurprogram, is die lynbestuurder en sy/haar bevoegdheid ten opsigte van die bestuur van personeel. Hierdie studie het ten doel om ‘n bestaande talentbestuurmodel vir lynbestuurders te her-evalueer en addisionele veranderlikes voor te stel wat organisasie-uitkomste soos werkstevredenheid, organisasie-verbondenheid en voorneme om te bedank beïnvloed. Deur te verstaan watter lynbestuurbevoegdhede organisasie-uitkomste beïnvloed en die wyse waarop hierdie bevoegdhede op hierdie uitkomste inwerk, kan lynbestuurders, sowel as organisasies, toegerus word om prosesse en programme te formuleer. Hierdie programme kan ‘n bydra lewer tot die behoud van ‘n skaars vaardigheid, en sodoende die impak van ‘n wêreldwye krisis minimaliseer. Die resultate van die studie het aangetoon dat die operasionalisering van die talentbestuurbevoegdhede onsuksesvol was. Die oorspronklik voorgestelde model moes gevolglik gereduseer word deur die talentbestuur-latente veranderlikes uit die model te verwyder. Swak modelpassing is vir die gereduseerde model bevind. Wysigings is egter aan die gereduseerde model aangebring gebaseer op modifikasie-indeksvoorstelle afgelei uit die data. Die gewysigde model het goeie passing getoon en steun is vir al die bane in die gewysigde model gevind. Kruisvalidasie van die gewysigde gereduseerde model is aanbeveel.

Thesis (MComm)--Stellenbosch University, 2012. / ENGLISH ABSTRACT: In the current recessive times, in which the war for talent is rife, organisations and researchers are increasingly taking interest in how not only to retain their talent, but also to optimise their leadership and engagement practices to maximise organisational outcomes through their talent. However, research on the dynamics of the relationships between specific leadership behaviours, employee engagement, work-related factors and employee intention to quit is limited to investigating single constructs, or only the relationships between two constructs. This study attempted to gain some insights into the relationships between perceived leader behaviour, employee engagement, job characteristics and employee intention to quit by testing a conceptual model of hypothesised relationships derived from research on the body of literature relating to these constructs. A non-experimental quantitative research design was applied using a sample of managers in a local JSE-listed manufacturing organisation (n = 185). Participants completed a questionnaire that measured the perceived presence of the transformational leadership style, experienced work engagement, perceived motivating potential of work and employee intention to quit. Reliability analysis was done to assess the measurement properties of the respective measures, and all scales showed adequate reliability. Univariate relationships between the measured ordinal variables, using Spearman correlations, corroborated all hypothesised relationships between the respective constructs. The results indicate that there are significant positive relationships between transformational leadership and employee engagement, the motivating potential of a job and employee engagement, and transformational leadership and the motivating potential of a job. Also significant negative relationships exist between transformational leadership and intention to quit, and employee engagement and intention to quit. The mediating effects of employee engagement, as measured using Sobel’s test, confirm engagement to be a mediator of the relationship between transformational leadership and intention to quit, as well as of the relationship between the motivating potential of a job and intention to quit. This study adds to existing literature on intention to quit, transformational leadership, employee engagement and job characteristics (motivating potential of a job) by providing insights into the strength and directions of relationships among these constructs. Furthermore, it provides valuable insights into the mediating effects of the engagement construct. The findings of this study provide valuable information to consider in business practice for the development of interventions aimed at mitigating turnover behaviour and maximising organisational outcomes through an engaged workforce. The limitations and recommendations of the study provide insights into possibilities that could be explored in future research. / AFRIKAANSE OPSOMMING: In die huidige tyd van resessie is organisasies in gedurige stryd om hul talent te behou. Navorsers en organisasies is dus toenemend besig om te ondersoek hoe om hul leierskap en menslike hulpbronne sodanig aan te wend om optimale resultate vir die organisasie te verseker. Die navorsing verwant aan die dinamika tussen leierskapsgedrag, betrokkenheid, taakeienskappe en intensies tot bedanking is beperk tot ondersoeke ingestel op slegs enkele konstrukte, of op die verhouding tussen twee van hierdie konstrukte. Die doel van hierdie studie was om nuwe insae te bied oor die verhoudings tussen hierdie konstrukte. Dit is bereik deur ondersoek in te stel na die hipotese wat opgestel is in die vorm van ‘n konseptuele model oor hierdie verhoudings op grond van die inligting wat deur die literatuurstudie gelewer is. ‘n Nie-eksperimentele kwantitatiewe navorsingsontwerp is toegepas op ‘n steekproef (n = 185) bestaande uit bestuurdersin ‘n vervaardigingsmaatskappy wat op die JSE gelys is. Deelnemers aan hierdie studie het ‘n vraelys voltooi wat die transformasionele leierskapstyl, betrokkenheid, waargenome motiveringspotensiaal van werk (taakeienskappe) en intensies tot bedanking gemeet het. Die betroubaarheidsanalise gedoen op die verwante meetinstrumente het voldoende betroubaarheid gelewer. Eenvariantverhoudings tussen die ordinale veranderlikes is met Spearman korrelasies gemeet en die resultate het alle hipoteses oor die verwante verhoudings tussen hierdie konstrukte bevestig. Die uitslae het getoon dat daar beduidende positiewe verhoudings bestaan tussen transformasionele leierskapsgedrag en betrokkenheid; die motiversingspotensiaal van werk (taakeienskappe) en betrokkenheid; en transformasionele leierskapsgedrag en die motiversingspotensiaal van werk . Dit het verder ook aangedui dat daar beduidend negatiewe verhoudings bestaan tussen transformasionele leierskapsgedrag en intensies tot bedanking, asook tussen betrokkenheid en intensies tot bedanking. Die modererende gedrag van die betrokkenheidskonstruk is deur die Sobel toets gemeet en het bevestig dat hierdie konstruk ‘n bemiddelaar is in die verhouding tussen transformasionele leierskapsgedrag en intensies tot bedanking, asook in die verhouding tussen die motiveringspotensiaal van werk (taakeienskappe) en intensies tot bedanking. Hierdie studie dra by tot die bestaande literatuur oor intensies tot bedanking, transformasionele leierskapsgedrag, betrokkenheid en die motiveringspotensiaal van werk (taakeienskappe) deurdat dit insae lewer oor die sterkte en rigting van verhoudings tussen hierdie konstrukte. Verder dra dit by tot waardevolle insigte in die invloed van die betrokkenheidskonstruk op die werknemer se bedoeling om te bedank. Die bevindinge van hierdie studie gee waardevolle inligting om in aanmerking te neem in besigheidspraktyke gemik op die versagting van omsetgedrag in organisasies, en om optimale betrokkenheidsgedrag te verseker vir optimale uitkomstes vir die organisasie. Die beperkings en aanbevelings van die studie bied insigte en moontlikhede wat vir toekomstige navorsing aangewend kan word.

On an everyday basis, employees may be subjected to low intensity negative behaviours from those they work with. Uncivil behaviours may cumulatively add up over time to have detrimental effects on employees’ wellbeing and commitment to stay with their organisation. Since most of the research has been cross-sectional, capturing a snapshot in time, knowledge regarding the day-to-day effects of experiencing workplace incivility is limited The broad aim of the present research was to develop a new data collection tool in the form of a digital diary Smartphone app, to explore these day-to-day effects, measuring face-to-face and online workplace incivility. Three studies were conducted to develop and test the app. The first pilot study sought to test the proposed measures for use in the app. In particular, the commonly used Workplace Incivility Scale (WIS) was adapted to apply to online as well as face-to-face interactions. Statistical analysis of this pilot confirmed that both the face-to-face and online versions of the WIS were reliable and valid, and determined that experiencing workplace incivility via both modes was significantly associated with emotional exhaustion, and intentions to quit. On the basis of the first pilot, the app was developed and its feasibility tested in a second pilot focusing on the usability of the new app, which resulted in minor design changes being implemented prior to the final launch. The main research study sought to validate the new app and test a series of hypotheses about the day-to-day effects of workplace incivility. Participants completed an initial web-based survey and were then instructed to complete the questions on the app for one month. Multilevel analyses revealed that employees experienced higher levels of emotional exhaustion, and intention to quit on days when they were exposed to face-to-face or online incivility. The amount of incivility that participants experience on a day-to-day basis (Level 1) predicts emotional exhaustion, and intention to quit on a daily basis, and the average amount of incivility (Level 2) that participants experience also predicts their emotional exhaustion, and intention to quit when not considering other factors. Anger and fear were found to mediate the relationship between both forms of incivility and intention to quit. For the rumination-mediated models, the relationship between both forms of workplace incivility and emotional exhaustion is significantly mediated by rumination. Theoretically, this research contributes by providing insight into workplace incivility and its effects on a daily basis. Methodologically, this research advances the field by providing a new reliable and valid repeated measures data collection tool that other researchers may share to overcome and build upon the limitations inherent in cross-sectional studies.

Magister Commercii - MCom / The current research aims to identify the variables that influence turnover intentions. In particular, this research explored the concept of turnover intentions by investigating the mediating effects of job satisfaction and psychological capital amongst a sample of 70 employees involved in the tourism industry. The study highlights that employees within the tourism industry within the Western Cape were the most satisfied with work content, and the least satisfied with leadership / supervision. The results emanating from the current study indicate that there is a strong, inverse relationship between job satisfaction and turnover intention amongst tourism employees in the Western Cape. Furthermore, the study revealed that a statistically significant, inverse relationship exists between psychological capital and turnover intention. Multiple regression analysis revealed these variables significantly explained the variance in turnover intention. / South Africa

Syftet med denna studie var att undersöka relationen mellan Work-life balance (WLB) och intentionen att säga upp sig (ITQ) hos skiftarbetare. För att undersöka Work-life balance relation till intentionen att säga upp sig delades work-life balance upp i sina underkategorier Work-family conflict (WFC) och Family-work conflict (FWC). En kvantitativ studie genomfördes via en digital enkät som distribuerades ut till 866 trafikoperatörer som arbetar skift inom en statlig myndighet för trafikledning. Av de 886 tillfrågade svarade 235 på enkäten och 188 av dem kom sedan att användas i analysen då 47 av svaren inte var fullständiga. De 188 svaren analyserades genom en hierarkisk multipel regressionsanalys. Resultatet visade att Work-life balance kan predicera en individs intention att säga upp sig och att Work-family conflikt var den konflikt som förklarade störst del av variansen i ITQ då FWC inte var en signifikant prediktor. Sambandet mellan Work-family conflict och intentionen att säga upp sig var att desto mer Work-family conflict desto högre intention att säga upp sig. / The purpose of this study was to examine the relationship between Work-life balance and Intention to quit among shift workers. To examine the relationship between Work- Life balance and Intention to quit, Work-life balance was split up into its two subcategories Work-family conflict and Family-work conflict. A quantitative study was carried out through a digital survey that was distributed to 866 traffic-operators within a state department that operates in the field of traffic. Of the 866 respondents 235 answered the survey, 47 of the answers were not completed in full and were therefore ejected from the study, total answers used in the study was 188. The 188 answers were analyzed through a hierarchical regression analysis. The results showed that Work-life balance can predict an individual's intention to quit and that Work-family conflict was the conflict that to most extent explained the variance of intention to quit. The result also showed that Family-work conflict were not a significant predictor for intention to quit. The relation between Work-family conflict and intention to quit were displayed in the following way, more work-family conflict resulted in a higher intention to quit.

M. Tech. (Department of Human Resource Management, Faculty of Management Sciences), Vaal University of Technology. / The main purpose of this study was to identify and describe the factors contributing to job satisfaction among employees of non-governmental organisations (NGOs) in Swaziland and to understand the drivers leading employees to think of quitting. Non-governmental organisations are institutions that provide employment opportunities in addition to the private sector and government institutions. The success of NGOs is determined by the availability and commitment of efficient and effective human resources. However, currently, most NGOs are highly affected by staff turnover and, therefore, the quality of the service they provide to the beneficiaries is affected and the financial and non-financial costs of filling vacant posts is significantly increased. To investigate this, a quantitative study was conducted using a structured questionnaire. A total of 300 employees working in NGOs throughout Swaziland were invited to complete the questionnaire and 197 useable responses were collected. The reliability (Cronbach’s Alpha) and construct validity (factor analysis) of the questionnaire were determined. This questionnaire was found to be reliable and valid. The statistical results obtained in this study showed that both forms of job satisfaction (intrinsic and extrinsic) have an inverse relationship with employees’ intentions to quit and that intrinsic job satisfaction was found to have a stronger influence on intention to quit.