O objetivo desta dissertação é analisar as representações sociais presentes nos discursos de bancários adoecidos pelo trabalho. A hipótese básica sustenta que a relação saúde-trabalho-adoecimento contribui para a desconstrução/construção da identidade do trabalhador, à medida em que as relações sociais são transformadas por uma nova realidade mediatizada pela doença. As transformações trazidas pela reestruturação produtiva no setor e a conseqüente mudança no perfil bancário constituem o contexto econômico e social que contribuem para o adoecimento, afetando a subjetividade do trabalhador e as formas de sociabilidade, tendo em vista as perdas dos referenciais de identidade, espaço e tempo. Conclui-se que o adoecer, além de proporcionar a construção de novas identidades, constitui-se num processo de aprendizado, dinâmico e complexo, que consiste em assimilar e produzir conhecimentos e formas de ação. / The objetive of this work is to analyse the social representations produced by bank tellers made sick at work. The basic hipothesis argues that the relation between health-work-sickness contributes for disconstruction/construction of workers identity, if we think that social relations are transformed by a new reality mediate by sickness. The productive restructuring of the financial sector has changed the characterists of the bank tellers, and these points form the social and economic context that contribute for the sickness. They affect their subjectivity and sociability, because they lose their identity, space and time references. We conclude that: to become ill, beyond the possibilities to construct new identities, is a learning process, dinamic and complex, depends on assimilate and product knowledge and action forms.

O objetivo desta dissertação é analisar as representações sociais presentes nos discursos de bancários adoecidos pelo trabalho. A hipótese básica sustenta que a relação saúde-trabalho-adoecimento contribui para a desconstrução/construção da identidade do trabalhador, à medida em que as relações sociais são transformadas por uma nova realidade mediatizada pela doença. As transformações trazidas pela reestruturação produtiva no setor e a conseqüente mudança no perfil bancário constituem o contexto econômico e social que contribuem para o adoecimento, afetando a subjetividade do trabalhador e as formas de sociabilidade, tendo em vista as perdas dos referenciais de identidade, espaço e tempo. Conclui-se que o adoecer, além de proporcionar a construção de novas identidades, constitui-se num processo de aprendizado, dinâmico e complexo, que consiste em assimilar e produzir conhecimentos e formas de ação. / The objetive of this work is to analyse the social representations produced by bank tellers made sick at work. The basic hipothesis argues that the relation between health-work-sickness contributes for disconstruction/construction of workers identity, if we think that social relations are transformed by a new reality mediate by sickness. The productive restructuring of the financial sector has changed the characterists of the bank tellers, and these points form the social and economic context that contribute for the sickness. They affect their subjectivity and sociability, because they lose their identity, space and time references. We conclude that: to become ill, beyond the possibilities to construct new identities, is a learning process, dinamic and complex, depends on assimilate and product knowledge and action forms.

Text in Afrikaans, abstract in Afrikaans and English / Wanneer psigometriese toetsing op groepe uit verskillende sosio-ekonomiese agtergronde toegepas word, presteer individue uit agtergeblewe omgewings swakker as bulle ewekniee uit meer ontwikkelde omgewings. Hierdie individue se toegang tot hoofstroom loopbaangeleenthede word dikwels bemoeilik as gevolg van die beperking. Die leerpotensiaal benadering word aangebied as belowende alternatief om die probleem, wat 'n sosio-ekonomiese oorsprong het, te oorbrug. Die resultate van die studie bewys die stelling gedeeltelik waar, maar met buitengewone inspanning. In die finale ontleding van die resultate is dit duidelik dat die verbeterde voorspelling eerder toegeskryf kan word aan die optimale vlak van ontwikkeling wat die individu bereik net voor die toetsing, en nie soseer sy/haar leerpotensiaal nie. / Applying psychometric tests to groups from different socio-economical backgrounds, inevitably result in the individuals from deprived backgrounds performing noteably poorer than their counterparts from more developed backgrounds. These individuals also find enterance to the mainstream careers difficult because of this restriction. The learning potential approach to assessment is presented as a promising alternative to overcome the problem that is related to the socio-economic background of the individual. The results of this study partly confirm the value of the learning potential approach, but only with extra-ordinary effort. In the final analysis of the results it is clear that the improved predictive accuracy was rather due to the optimal level of development the individuals reached just before the testing, and not so much their learning potential. / Psychology / M. Sc. (Sielkunde)

This study identified and empirically investigated individual employee, organisational and information and communication technology (ICT) systems factors to determine the extent to which these factors support employees’ learning of the adopted retail banking ICT systems before undergoing training. Quantitative research approach was followed. A realised stratified random sample of 237 respondents consisting of tellers and customer care consultants (one group) and line managers (second group), working at branches of various retail banks in the western region of Kenya, participated in this study. Descriptive, exploratory factor and inferential statistical analyses were conducted. The results showed: a high level of agreement with the identified factors; significant positive linear relationships between the factors; statistical significant differences (p<0.05) between the respondent groups and between the categories for each demographic variable with regard to the respondents’ level of agreement with each factor. Supportive and directive learning strategies were recommended for retail banking employees before training. / Business Management / M. Com. (Business Management)

Text in Afrikaans, abstract in Afrikaans and English / Wanneer psigometriese toetsing op groepe uit verskillende sosio-ekonomiese agtergronde toegepas word, presteer individue uit agtergeblewe omgewings swakker as bulle ewekniee uit meer ontwikkelde omgewings. Hierdie individue se toegang tot hoofstroom loopbaangeleenthede word dikwels bemoeilik as gevolg van die beperking. Die leerpotensiaal benadering word aangebied as belowende alternatief om die probleem, wat 'n sosio-ekonomiese oorsprong het, te oorbrug. Die resultate van die studie bewys die stelling gedeeltelik waar, maar met buitengewone inspanning. In die finale ontleding van die resultate is dit duidelik dat die verbeterde voorspelling eerder toegeskryf kan word aan die optimale vlak van ontwikkeling wat die individu bereik net voor die toetsing, en nie soseer sy/haar leerpotensiaal nie. / Applying psychometric tests to groups from different socio-economical backgrounds, inevitably result in the individuals from deprived backgrounds performing noteably poorer than their counterparts from more developed backgrounds. These individuals also find enterance to the mainstream careers difficult because of this restriction. The learning potential approach to assessment is presented as a promising alternative to overcome the problem that is related to the socio-economic background of the individual. The results of this study partly confirm the value of the learning potential approach, but only with extra-ordinary effort. In the final analysis of the results it is clear that the improved predictive accuracy was rather due to the optimal level of development the individuals reached just before the testing, and not so much their learning potential. / Psychology / M. Sc. (Sielkunde)