The ability to establish and maintain trust is regarded as a critical modern leadership skill. However, different conceptualisations of trust saw to it that the empirical and theoretical sides of research did not merge. As a result, trust has been studied in a variety of different ways and resulted in a varied and fragmented knowledge base, which this study attempts to address. The objectives of this study were to investigate conceptualizations of trust as perceived by middle- and senior level managers in a military medical basis in order to provide recommendations to management on how to build trust. Research was conducted in two phases of investigation. In phase 1 a literature review of the concept was conducted by analyzing and categorizing definitions and frameworks currently in use. In the second phase an empirical investigation was conducted by means of a descriptive and explorative qualitative research design and the use of a non-probability purposive sampling technique. The results showed that three proposed factors of trustworthiness (ability, benevolence and integrity), effective communication as well as perceived justice and fairness are fundamental to the establishment of trust. It is evident that management should draft a strategic plan to ensure that trust is established and maintained on a sustainable basis. The findings will contribute to a better understanding of the essential nature of trust and assist management in an effective approach to master trust as an essential leadership skill in order to successfully enhance business reputation and outcomes. / Thesis (MBA)--North-West University, Potchefstroom Campus, 2011

The ability to establish and maintain trust is regarded as a critical modern leadership skill. However, different conceptualisations of trust saw to it that the empirical and theoretical sides of research did not merge. As a result, trust has been studied in a variety of different ways and resulted in a varied and fragmented knowledge base, which this study attempts to address. The objectives of this study were to investigate conceptualizations of trust as perceived by middle- and senior level managers in a military medical basis in order to provide recommendations to management on how to build trust. Research was conducted in two phases of investigation. In phase 1 a literature review of the concept was conducted by analyzing and categorizing definitions and frameworks currently in use. In the second phase an empirical investigation was conducted by means of a descriptive and explorative qualitative research design and the use of a non-probability purposive sampling technique. The results showed that three proposed factors of trustworthiness (ability, benevolence and integrity), effective communication as well as perceived justice and fairness are fundamental to the establishment of trust. It is evident that management should draft a strategic plan to ensure that trust is established and maintained on a sustainable basis. The findings will contribute to a better understanding of the essential nature of trust and assist management in an effective approach to master trust as an essential leadership skill in order to successfully enhance business reputation and outcomes. / Thesis (MBA)--North-West University, Potchefstroom Campus, 2011

Trust between team members is important: Research has shown that teams with higher levels of trust have a propensity to be higher performers. This study built on contemporary trust theory by examining initial interpersonal trust development between a new team member and a newly formed work-team using experimental rather than correlation-based survey methods. Undergraduate students from a metropolitan Australian university participated in a vignette experiment examining the effect of teams with varying levels of Ability, Benevolence and Integrity on trust development. It was hypothesised that these antecedents of trust do not have similar effect on our Intention to Trust as is currently depicted in Mayer, Davis and Schoorman's (1995) integrative model of organisational trust. Their model is developed by hypothesising that the type and magnitude of the information we receive about a trustee moderates the relationship between our Intention to Trust and its antecedents. Initial examination of the traditional scales identified overlaps that needed clarification. This was completed by informing existing scales and the vignette manipulations with the context specific information that emerged from the thematic analysis of structured interviews. Subsequent analyses of the questionnaire data used ANOVA and Structural Equation Modelling techniques. In testing the hypotheses, Ability was found to be most salient in the development of Intention to Trust. This research contributes methodologically by developing a vignette-based experimental method that improves the reliability of existing trust scales. The study contributes theoretically by further explaining the salience of the trust antecedents and practically by identifying that the judgment and decision-making of new workteam members can be distorted by halo bias wherein they ignore the Benevolence traits of team members of a group that exhibits high levels of Ability.

O objetivo desta dissertação é compreender o conceito de padrão moral na filosofia de David Hume. Qual sua importância? O padrão moral regula os juízos morais. Todos os juízos de valor dependem do gosto e de sentimentos de prazer ou desagrado. Mas o que é o gosto? Quais objetos ele julga? Como ele forma juízos? Em moral, o objeto do gosto é o caráter pessoal. O caráter virtuoso causa prazer, o vicioso causa desgosto. Sentimos prazer com um caráter virtuoso porque ele contribui para a felicidade da espécie humana. Sentimos prazer com a felicidade de nossa espécie por causa de um instinto denominado benevolência. Todos nós temos esse instinto, existe uma natureza humana. Alguns juízos de gosto são defectivos, mas o refinamento corrige-os. O padrão moral é instituído pelo refinado gosto de indivíduos que contemplaram a natureza humana. Eles são chamados de moralistas. Moralistas humanizam a humanidade. São essas as principais teses examinadas aqui. / This dissertation aims to comprehend the concept of moral standard in David Humes philosophy. Why is it important? The moral standard regulates moral judgments. All value judgments depend on taste and on sentiments of pleasure or dislike. But what is taste? What objects does it judge? How does it make judgments? The object of taste on morals is personal character. The virtuous character causes pleasure, the vicious character causes disgust. We feel pleasure with a virtuous character, for he promotes the happiness of the human species. We feel pleasure with the happiness of our species because of an instinct denominated benevolence. We all have this instinct, there is a human nature. Some judgments of taste are defective, but refinement corrects them. The moral standard is instituted by the refined taste of individuals who contemplated human nature. They are called moralists. Moralists humanize humanity. These are the principal theses here examined.

Since the release of the Truth and Reconciliation Commission of Canada’s final report in 2015, there has been a political and societal focus on the atrocities that occurred in residential schools. The abuse, sexual abuse, murder, and genocide of Indigenous children through the residential school system has become the main focus for many settlers in Canada. However, focusing our attention on the most heinous acts alone can obfuscate manifestations of Indigenous regulation and oppression that are subtler or more covert. This project takes a genealogical approach to allow for the exposure of naturalized settler colonial logics, while also placing residential schools within a continuum of Indigenous regulation and oppression. This project uses Foucault’s concepts of power (disciplinary power, biopower, governmentality) and contemporary colonial concepts of recognition and accommodation to uncover the governmental technologies used within the residential school system and the Correctional Service of Canada’s approach to Indigenous corrections. This project challenges the progression fallacy which states our current epoch is more ethical than any other that came before by arguing the political rationalities of Western superiority and settler colonial benevolence that justified the creation of residential schools still exist today. This project examines the Correctional Service of Canada’s approach to Indigenous corrections as a contemporary illustration of how the political rationalities of Western superiority and settler colonial benevolence not only serve as justifications for harmful policies, programs, and initiatives, but also aid in the production of new Indigenous subjects and populations. Although the manifestations of Indigenous oppression have changed throughout time, the political rationalities that underpin them have stayed the same.

In unpredictable crises, situations arise where the effects of the crisis do not manifest themselves during or after it is overplayed. The research literature has been limited to studying the context of a combination of an ongoing pandemic and how it affects the trust between coworkers in a virtual work environment, in which they have been compelled to work because of external pressures. As a result of a limitation of the existing research literature, the coworkers affected by the phenomenon need to be able to give their statements where experience and experiences are highlighted to deeply understand how this sudden situation has affected the coworkers' trust. The study aims to describe and understand how coworkers experience trust in compelled forms of work during a crisis. To find out how coworkers experience trust in teleworking, an empirical study in the form of a qualitative case study methodology has been applied. The empirical material consists of ten respondents from two service companies, which have been analyzed in thematic content analysis. The results show that compelled telework has led to certain changes in trust in coworkers and the organization in certain contexts in telework. Virtual trust in its definition proves to be difficult to achieve in these organizations if the coworkers have not worked together physically before. It appears that coworkers place greater emphasis on the factor of integrity than benevolence and ability. Organizations need to understand how different individuals fit a specific form of work, where the character of the personality plays a crucial role in the trust within the virtual teams. Furthermore, the results show that they require more understanding of the studied phenomenon to avoid psychological strains that affect the individual, the organization, and society partly on an individual level, partly for organizational goals, and from a societal perspective.

No description available.

During initial business-to-business encounters, salespeople try to enhance buyers’ future interaction intentions. A common belief is that increasing buyers’ similarity perceptions increases the chances of future interaction. This study assesses the impact of the similarity-attraction effect on future interaction. By synthesising social psychology and marketing literature, a conceptual framework is proposed, in which perceived similarity influences salesperson trust. This relationship is mediated by task-related and social assessments of buyers. Task-related assessments comprise willingness (benevolence and integrity) and competence (power and expertise). Social attraction is conceptualised as likeability. Salesperson trust drives anticipated future interaction, together with organisational trust and anticipated added value. The conceptual framework was empirically tested through a cross-sectional survey. Dutch professional buyers assessed recent initial sales encounters. A sample of 162 dyads was analysed, using PLS-SEM, including FIMIX segmentation. This study demonstrates support for a third willingness construct: willingness behaviour. This construct implies that buyers are more influenced by expectations regarding behaviour, than assessments of salespeople’s attitudes. A homogeneous analysis supports the influence of perceived similarity on salesperson trust, both directly and through willingness behaviour. However, model-based segmentation uncovers a segment of cost-oriented dyads and a segment of more profit-oriented dyads. In cost-oriented dyads, there is no significant direct effect between perceived similarity and salesperson trust, and willingness behaviour nearly fully mediates this relationship. In more profit-oriented dyads, the similarity-attraction effect is not present. Theoretical and methodological contributions and managerial implications of these findings are discussed.

The purpose of this study was to examine relationships among individual values, trait boredom, job boredom, job characteristics, and CWB. Job boredom and trait boredom were expected to be positively related to CWB. Individual values and job characteristics were expected to moderate the relationship between boredom and different types of CWB. Completed online questionnaires were received from 211 participants, and 112 co-worker matches also submitted online surveys. The Schwartz Value Survey, Job Descriptive Index, Job Boredom Scale, and Boredom Proneness Scale were used to assess independent variables. The Counterproductive Work Behavior Checklist measured the dependent variable. Results were analyzed using correlation and moderated regression. Both trait boredom and job boredom showed large significant correlations with all forms of CWB. Additionally, co-worker reported job boredom showed significant correlations with some forms of CWB. Values showed small and mostly non-significant relationships with CWB and no moderating effects on the boredom/CWB relationship. Job characteristics showed relationships with some forms of CWB but did not interact with boredom in its effects on CWB. In general, moderating effects were not found in the relationships among boredom, values, job characteristics, and CWB. Theoretical and practical implications are discussed.

Thesis (Ph. D.)--Florida State University, 2004. / Advisor: Dr. Linda Saladin-Adams, Florida State University, College of Arts and Sciences, Dept. of Humanities. Title and description from dissertation home page (viewed Sept. 30, 2004). Includes bibliographical references.