Context. The quality of business process models is important in the area of model-based software development. The overall goal of this study was to develop and evaluate a model for assessing the quality of models (Process Diagrams) in Business Process Model and Notation (BPMN). The model was an instantiation of the developed metamodel that adopt ISO/IEC 1926. Objectives. The objectives of the thesis were to propose, implement and evaluate a model for quality assessment of business process models in BPMN. The model was intended to help practitioners to check the quality of their BPMN models and provide meaningful feedback on whether the business process models are of good or bad quality. First objective was to develop a metamodel of models for quality assessment of business process models in BPMN, and later the model that in an instantiation of the metamodel. Within the model, the objectives were to propose the relevant quality characteristics, quality metrics, quality criteria and quality functions. Finally, usefulness of model for quality assessment of business process models in BPMN was to be evaluated. Methods. The methodology was driven by essential elements of the model for quality assessment of business process models in BPMN. This is: quality characteristics, quality metrics, quality criteria and quality functions. In the beginning the metamodel of the model was developed based on the ISO/IEC 1926 standard. Later, in order to identify quality characteristics of models existing in the literature, a systematic literature review was conducted. Quality characteristics explicitly relevant to BPMN were compared against each other and selected. Overlapping quality characteristics relevant to BPMN were merged. Next, in order to obtain quality metrics that measure aspects of models of business processes, a literature review was carried out. The literature review was restricted by a proposed set of selection criteria. The criteria were questions that every relevant literature describing quality metrics must affirmatively answer in order to identify only metrics that were able to be assigned to identify quality characteristics. If the chosen quality metrics needed to be changed or adjusted for the sake of better results, the author added changes or adjustments and provided rationale for them. Next, in order to obtain quality criteria, values of the quality metrics were gathered through measuring a repository of BPMN models. The repository was gathered as a preparatory work for the thesis and it consisted of models of varying quality. Manual measurement of quality metrics for each BPMN model from the repository could not be done within a reasonable amount of time. Therefore, a tool to automatically calculate metrics for BPMN models was implemented. The quality criteria were proposed based on the results from interpretation of the values using statistical analysis. Later, quality functions that aggregate values of the metrics were proposed. The complete model was next integrated into the tool so that it could assess a quality of real BPMN models. Finally, the model for assessing the quality of business process models in BPMN was evaluated for usefulness through a survey and survey-based experiment. Results. A metamodel of models for quality assessment of business process models in BPMN was proposed. A model for the quality assessment of models in BPMN was proposed and evaluated for usefulness. Initial sets of quality characteristics of models were found in the literature and quality characteristics that were relevant to BPMN were extracted. Quality metrics that measure aspects of models were found and adjusted to the BPMN notation. Quality criteria that state how values of quality metrics can be classified as good or bad were provided. Quality functions that state if quality characteristics are good or bad for a chosen BPMN model were provided. Finally, a tool that implements the model for quality assessment of models in BPMN was created. Conclusions. The results of the survey and survey-based experiment showed that the proposed model for quality assessment of models in BPMN works in most cases and is needed in general. Additionally, the elements of the model which should be corrected were identified. Contacted users of BPMN expressed a will to use the suggested tool associated with the model for quality assessment of business process models in BPMN.

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Health-care delivery involves clinical handover processes that occur at many levels of inpatient care. These processes are essential to an effective health-care system due to their role in achieving efficient communication, reducing transmission time, and lowering costs. Ensuring safe and effective handover requires the coordination of multiple care providers that work together to deliver patient care efficiently. Poor coordination during handover can have major effects on patient care, leading to loss of information and contributing to adverse events. As health-care delivery evolves to become more patient-centered, handovers from short- to long-term care need to maintain a strong communication, which in turn will depend on the evolution of support systems for that communication. Due to the wide range of care providers and patient needs, there has so far been a lack of research work on handover processes. This study aims to explore the clinical handover process for patients moving from a cardiology unit to home and community care settings, and how they are affected by varying degrees of communication. It relies on literature review and a case study conducted at Montfort Hospital, Ontario, to identify and analyze the major factors involved in this type of handover, and to form suggestions about how this process could be improved. This thesis analyzes process scenarios arising in the case study, modeling them using business process management (BPM) tools and techniques to identify problems and formulate solutions. A model of the existing process is created and analyzed using business process management notation (BPMN), and is then subjected to analysis, the results of which identify several communication issues with a potential to cause delays and information loss. The findings highlight the importance of collaboration among care providers, and indicate the potential uses of BPM methodology to choreograph that collaboration. The study ultimately shows how improvements to collaboration and information exchange can increase the communication effectiveness in handover processes and reduce the probability of adverse patient events.

This diploma thesis deals with the usage of agents in business process modelling. The aim is to identify possible uses in the problem area and to evaluate their potential. Intended usage is analysed on the basis of the objectives of process modelling. Described in detail, it focuses on potential application of agents in a process modelling itself, in deploying executable and flexible processes, process improvements and finally in dynamic planning. A further objective is to provide an overview of current research and literature in problem area. To fulfil the goal available literature is analysed and basis approaches are demonstrated in case study. Paper does not address the implementation of multi-agent systems (MAS). Following introduction reader is guided though basic elements of the processes and their modelling, concept of agents and modelling of MAS. As a process modelling notation BPMN in planned 2.0 release was selected. Next section is devoted to the usage of agents. The last part of the work is a case study discussing the possibilities of agents application in company operating public car auctions. In addition the process model (BPMN) transformation to agent model is presented and further developed as a interconnection between process modelling and agent-based systems. Combination of agent approach with business rules and hybrid simulation are proposed as the most promising usages.

In this work, I dealt with the field of Business Process Managent and Service Oriented Architecture. First I tried a comprehensive conceptual view of both through the definition of important principles. In BPM as a disciline I identified "life-cycle" as the most important principle for process optimization tools. For service-oriented architecture, I had to reduce the view to important principles related to composition of services. An important starting point in my work are the definitions of processes and services and their roles in BPM systems. It is a simplified view that helps connect modeled processes to Web services. Web services and orchestration is the most popular and most common usage of the service-oriented architecture. Composition is another important building block of SOA and is the basis for more realistic goals of SOA, such as greater enterprise agility, more efficient utilization of resources in the enterprise, etc. BPM discipline combines multiple elements and as it is typicaly multidisciplinary it combines process management and optimization through tools. These tools historically perform their roles well, but companies are now in a very competitive linked environment and must to behave differently. In my work I have stated firstly why would these areas could be beneficial to each other. The next part focused, what is the relationship with the life-cycle process for BPM and how it fits into the life-cycle services in SOA. Finally, I analyzed the current state mapping of BPMN, the most common notation for expressing processes in BPM, to BPEL. BPEL describes a process, but it is expressed as a programmatic sequential process, which is also executed in digital form. At work I have examined the role of the new version of the BPMN notation 2.0.

This thesis is focused on company process management. The aim is to describe the operation and management of a particular company, through defining yet undescribed processes, so as to enable operational improvements and organizational development by its application. The intention is, however, also to find the customary processes and to achieve such a general approach that it can be possible to use the created models for other subjects. The object of thesis is not to model vast and complex diagrams, but to clarify unclear places in company. For example, the distribution of activity in multiple portions, between multiple processes, so that the output is a clear representation of the organisation process map. Company management is a topic that is currently very popular and addressed by many authors in various texts. Every day there are new approaches and methods created in order to face this topic, and to achieve high efficiency. Due to the quantum of works is not easy to choose the ideal approach. It is also important to realize that not every organization can be satisfied with each methodology. This thesis is divided into chapters. The introduction provides the objectives of the work and there are mentioned hypotheses which are discussed in Chapter Five. One hypothesis is focused on the exercise of the MMABP methodology, and asks questions that lead to discussion whether the use of the methodology leads to the creation of ideal and generally adaptable processes. The second chapter describes the methodological approach and familiarize the reader with the modelled project. The third chapter is dedicated to the global process map. The fourth chapter focuses on individual processes. It is followed by discussion and conclusions in the fifth and sixth chapter, commenting outputs of this work.

Diploma thesis is focused on the possibility of implementation of process portal at University of Economics in Prague. The aim is to describe process portal of Czech Technical University and propose solution for implementation of process portal at University of Economics in Prague. This solution includes process categorization and creating process diagrams for the most important processes at University of Economics in Prague. The thesis also includes the creation and evaluation of a questionnaire, which introduces process portal to students and helps to find out whether process portal is understandable for students and whether they would use it. Thesis objectives are specified in the introduction. The next section describes the research work. Basic concepts are defined and presented solutions Process Portal on the Czech Technical University can be found in the third part. The fourth part describes the benefits which comes from implementation of process portal and also describes questionnaire, which was focused on finding interest of students. The fifth part is focuses on the design of process solutions portal for University of Economics. The summary describes the findings and proposed recommendations.

This diploma thesis deals with the topic of Business Process Management, its development and fundamental paradigms in the field of BPM as BPR. The thesis also compares approaches to BPM. Furthermore, it defines the term "process" and describes its classification. The thesis also explains the concept of the process-driven organization, including its characteristics. An integral part of the thesis is the explanation of the holistic approach to BPM and its technical aspect, i.e. the business process modeling which deals with creating the diagrams classified by basic principles of object orientation. The thesis introduces general modeling language UML and its specification in the form of notation BPMN and Eriksson-Penker. Also there are shown few examples of diagrams used in the BPM. All of these findings are then used in the constructing of process models and diagrams in the defined research area of the particular organization.

The topic of this thesis is an analysis of testing software processes for selected IT department in an international financial institution followed by subsequent optimization based on the identified deficiencies. The paper firstly describes the problem of software testing in general. Next part is about explanation of the concept and modeling of business processes. Second part of the thesis is about an examination of the selected development department. and it describes its applications and the present status of testing. Based on the deficiencies found during the analysis, there are described some proposals to increase effectivity of testing processes.

This thesis deals with reengineering of Erasmsus process framework and conceptual design of its information support. Analytical part is focused to description of current state of ERASMUS programme and European education system. In the same part, advantages and shortcomings of current situation are analyzed. The output of this analysis is set of strengths and weaknesses of current solution. Based on this information, the conceptual design of the information support core is designed. At the end, potential further steps of designing of this project are discussed.