The thesis is focused on the analysis of processes in project management in the automotive sphere. After a short introduction of selected company is discribed life cycle of engagement. In the analytical part of thesis is metodically designed procedure for the analysis of ongoing processes in lifecycle of engagement. Qualitative description of the processes is converted into process models in notation BMPN and after are created tables for more detailed processes analysis. Based on the analysis and knowledge of the tools of project management are for the weaknesses of the processes recommended tools for their elimination.

Made available in DSpace on 2016-06-02T19:06:11Z (GMT). No. of bitstreams: 1 5796.pdf: 5610928 bytes, checksum: 83a4b901733c188ca3934f9ed06c5dbb (MD5) Previous issue date: 2012-02-23 / Software system development demands appropriate tools, technologies and development processes in order to create systems that meet customer s business needs while being flexible enough to cope with business evolution and constant changes. Service-Oriented Computing (SOC) is an IT paradigm that might help on such development as long as a development process is established to address its peculiarities. As part of this work some of these processes were analyzed and it was observed that several of them focus on development of systems composed exclusively by services, which is not always interesting: first when building software s graphical user interface, second when the business logic that gives competitive advantage needs to be encapsulated, or third at enterprises starting the SOC adoption. In these cases a mix of Object-Oriented (OO) elements and SOC principles, concepts, technologies and techniques could be used to provide better results. This work presents an iterative approach to develop software that uses OO and services, named IASWS (Iterative Approach for Software Development using Web Services) based on the Incremental model. It incorporates business process modeling using BPMN; XP and SoaML profile. This approach differs from the others as it allows services and SOC gradual adoption and is comprised of nine phases: Requirements Identification, Business Process (BP) and Services Contextualization, Service Design, Service Implementation, Service Testing, Solution Design, Solution Implementation, Solution Testing and Acceptance Verification. This dissertation is focused on the four initial phases: Requirements Identification, BP and Services Contextualization, Service Design and Solution Design which are responsible for: system requirements gathering, requirements analysis and solution elaboration, service design and solution design. Software increments are delivered as iterations complete and includes the implementation of one or more business process. Delivering software increments to the customer allows for development progress visualization and provides feedback on what had been implemented. Business process modeling using BPMN contributes to understanding customer s business area and improves requirements identification. Services are modeled and specified using SoaML profile allowing automatic code generation at the implementation phase. Two examples applying approach to development were carried out to investigate the IASWS applicability. / O desenvolvimento de sistemas de software exige ferramentas, tecnologias e processos de desenvolvimento adequados para criar sistemas que atendem às necessidades de negócio do cliente e que sejam suficientemente flexíveis para acompanhar as constantes mudanças e evoluções dos negócios. A Computação Orientada a Serviços (COS) é um paradigma de TI que pode auxiliar nesse desenvolvimento, desde que haja um processo de desenvolvimento que considere as suas peculiaridades. Alguns desses processos foram analisados neste trabalho e observou-se que eles tem o enfoque no desenvolvimento de sistemas compostos exclusivamente por serviços, o que nem sempre é interessante: a) quando se deseja construir a interface gráfica do software, b) quando é preciso encapsular a lógica de negócio, que faz o diferencial competitivo entre os produtos, ou c) em empresas que estão iniciando a adoção da COS. Nessas situações a utilização conjunta de elementos da Orientação a Objetos (OO) com princípios, conceitos, tecnologias e técnicas da COS pode trazer benefícios. Dessa forma, nesta dissertação foi criada uma abordagem iterativa de desenvolvimento de software que utiliza OO e serviços, denominada IASWS (em inglês, Iterative Approach for Software Development using Web Services), tendo como base o modelo incremental; a modelagem de processos de negócio (PN), usando BPMN; XP e o perfil SoaML. A abordagem IASWS tem como diferencial a possibilidade da adoção gradual de serviços e da COS, sendo composta por nove fases: Identificar Requisitos, Contextualizar PN com Serviços, Projetar Serviços, Implementar Serviços, Testar Serviços, Projetar Solução, Implementar Solução, Testar Solução e Verificar Aceitação. No escopo desta dissertação são tratadas as quatro fases iniciais: Identificar Requisitos, Contextualizar PN com Serviços, Projetar Serviços e Projetar Solução as quais sãos as responsáveis pela: obtenção de requisitos do sistema, análise desses requisitos e elaboração de uma solução, projeto de serviços e projeto da solução. A cada iteração é gerado um incremento no software, que inclui a implementação de um ou mais processos de negócio, e que é entregue ao cliente para que esse possa visualizar o avanço no desenvolvimento, ao mesmo tempo em que fornece feedbacks sobre o desenvolvimento do sistema. A modelagem de processos de negócio utilizando BPMN, além de contribuir para o entendimento do negócio do cliente, favorece também a identificação dos requisitos. Serviços são representados e especificados utilizando o perfil SoaML que possibilita a geração automatizada do código do serviço na fase de implementação. Dois exemplos de aplicação da abordagem foram desenvolvidos para analisar a aplicabilidade da IASWS.

Recently cognitive principles have been discussed for Conceptual Modeling with the aim to increase domain understanding, model comprehension and modeling efficiency. In particular, the principle of Perceptual Discriminability, which discusses the visual differences of modeling constructs, reveals potential for model comprehension if human attention is influenced in a way that important modeling constructs are more easily detected, and can hence faster be processed. Yet, so far no conditions how the human gaze can be influenced have been defined and evaluated for Conceptual Modeling. This dissertation extends Perceptual Discriminability for conditions to attract human attention for those constructs that are important for model comprehension. Furthermore, these conditions are applied to constructs of two different modeling grammars in general as well as to elements of the process flow of Business Process Models. To evaluate the results a laboratory experiment of extended Perceptual Discriminability is described in which significant differences have been identified for process flow comprehension. For the demonstration of the potential of extended Perceptual Discriminability BPMN secondary notation is improved by emphasizing those constructs that are most important for model comprehension. Therefore, those constructs that are important for model comprehension have been identified within a content analysis and have been worked on according to the conditions of extended Perceptual Discriminability for those visual variables that are free for an application in secondary notation.

Business Intelligence (BI) is the set of techniques and technologies that support the decision-making process by providing an aggregated insight on data in the organization. Due to the numerous potentially useful data hold by the events and applications running in the organization, the BI market calls for new technologies able to suitably exploit it for analysis wherever it is available. In particular, the Extract, Transform, and Load (ETL) processes, the fundamental BI technology responsible for integrating and cleansing organization data, must respond to these requirements.<p><p>However, the development of ETL processes is still considered to be very complex and time-consuming, to such a point that roughly 80% of the BI project effort is dedicated to the ETL development. Among the phases of ETL development life cycle, ETL modeling is a critical and laborious task. Actually, this phase produces<p>the first effective formal representation of the ETL process, i.e. ETL model, that is completely reused and refined in the subsequent phases of the development.<p><p>Typically, the ETL processes are modeled using vendor-specific ETL tools from the very beginning of development. However, these tools are unsuitable for business users since they induce overwhelming fine-grained models.<p><p>As an attempt to provide more appropriate tools to business users, vendor-independent ETL modeling languages have been proposed in the literature. Nevertheless, they still remain immature. In order to get a precise view on these languages, we conduct a survey which: i) defines a set of criteria associated to major ETL<p>requirements identified in the literature; ii) compares the surveyed conceptual languages, issued from research work, to the physical languages, issued from prominent ETL tools; and iii) studies the whole methodologies of ETL development associated<p>to these modeling languages.<p><p>The analysis of our survey reveals several drawbacks in responding to the ETL requirements. Particularly, the conceptual languages have incomplete elements for ETL modeling with few or no formalization. Several languages are only descriptive with no ability to be automatically implemented into executable code, nor are they able to be automatically maintained according to changes over time.<p><p>To address these shortcomings, we present, in this thesis, a novel approach that tackles the whole development life cycle of ETL processes. <p><p>First, we propose a new vendor-independent language aiming at modeling ETL processes similar to typical business processes, the processes responsible for managing the operations in an organization. The rational behind this proposal is to provide ETL processes with better access to data in events and applications of the organization, including fresh data, and better design capabilities such as available analysis for any users. By using the standard representation mechanism denoted BPMN (Business Process Modeling and Notation) and a classification of ETL elements resulting from a study of the most used commercial and open source ETL tools, the language enables building agile and full-edged ETL processes. We name our language BPMN4ETL to refer to BPMN for ETL processes.<p><p>Second, we build a model-driven framework that provides automatic code generation capability and ameliorates maintenance support of our ETL language. We use the Model-Driven Development (MDD) technology as it helps in developing software, particularly in automating the transformation from one phase of the software development to another. We present a set of model-to-text transformations able to produce code for different business process engines and ETL engines. Also, we depict the model-to-model transformations that automatically update the ETL models with the aim of supporting the maintenance of the generated code according to data source evolution. A demonstration using a case study is conducted as an initial validation to show that the framework covering modeling, implementation and maintenance could be used in practice.<p><p> To illustrate new concepts introduced in the thesis, mainly the BPMN4ETL language, and the implementation and maintenance framework, we use a case study from the fictitious Northwind Traders company, a retailer company that imports and exports foods from around the world. / Doctorat en Sciences de l'ingénieur / info:eu-repo/semantics/nonPublished

This diploma thesis deals with the modeling and evaluation tools that are used for process modeling. The aim is to provide a method of selecting the most appropriate tool for selected requirements. This goal is achieved by using several subgoals, which include tools analysis for process modeling, design criteria for the selection of tools, their weights calculation, design and construction method for selecting tools in Excel and create case studies that will demonstrate the principles of selection tools. At the beginning of the thesis is characterized by the area of process management, its history, actual trends and definitions related thereto. Another chapter is a description of notations that are used for modeling processes. The largest part of the chapter is devoted to the characteristics Notation Business Process Model and Notation (BPMN), which together with their graphic design described all the elements of notation. The remaining part of the chapter describes the notation event-driven process chain (EPC) and the Unified Modeling Language (UML). A description of tools for process modeling is dedicated to the fifth chapter includes a detailed characterization of each instrument. Based on the individual tools and literary sources, the next chapter in the proposed criteria by which the tools will be evaluated. For calculating the weights of the proposed criteria is used Fuller method. The chapter concludes with evaluation tools previously described and a description of how to select the creation tools in Excel. The work ends with case studies which serve to illustrate the procedure for selecting tools.

In the master's thesis we are concerned with the logical perspective on business process model-ing. The logical perspective on business process modeling has several advantages. First, being a formal logical system, first-order logic let us thoroughly understand the foundations of process modeling. Second, after we understand the logical foundations of business process modeling, we are free to build a BPM language based entirely on logic, or map an existing language onto logic, which may be useful for artificial reasoning. Third, if the business process model is mapped to logic (or another declarative language) it can be easily stored in a declarative knowledge base. Forth, logic based process models can be used in companies as a basis for knowledge manage-ment. And fifth, the science of logic offers a number of various semantic enhancements, which can be used in favor of better business process modeling expressiveness. The first objective of the thesis is to perform a thorough review of the literature of both our fields -- the business process modeling and temporal logic. The related second objective is to study the ability of logic to represent processes and the notion of time in general, and to offer techniques for logical process representation. Subsequently, the examples should be provided in order to present that the selected techniques are capable of performing what is sketched in the first paragraph. The third objective is to propose improvements of the current business process modeling approach and provide relevant examples. Eventually, means of extending the tech-niques presented can be proposed, too. The major contribution of the thesis is that it constitutes a reasonable basis for further research in the chosen field. For novices or even experienced in the subject it represents a good stepping stone.

The diploma thesis deals with the issue of business process optimization in the company Antee s.r.o. The author has been working for this company for two years and he got a lot of experience with this kind of business processes. The business process optimization is very actual topic in every company because there are always many opportunities for its improvement. The aim of this thesis is to analyze the current status of business processes in the company Antee s.r.o. Then design their optimization for solving tasks much faster. The business process analysis is focused only on Helpdesk department. The contribution of the work is primarily in analyzing selected business processes and the usage of the proposal in the process. The introduction of the proposed solution should reduce the number of requests handled by Helpdesk as well as to offer customers a new service options.

Corporate expenses for IT support of marketing are surging every year, and therefore the processes of marketing support, which contain all the technical aspects of marketing campaign execution and measurement, are attracting more attention than before. The diploma thesis introduces a basic overview of direct marketing and marketing support operations in corporations and presents a reference model to help optimize the marketing support processes. The thesis contains a research of theoretical fundamentals of process modelling and reference model building, a basic overview of corporate direct marketing, an analysis of direct marketing processes and the most relevant processes of marketing support. The reference model, which is based on the outputs from both theoretical parts, includes a detailed description of marketing support processes and outlines the process boundaries in the form of SLA. The model is then tested on two case studies, which emphasize the practical opportunities as well as the major benefits of using the model.

The diploma thesis focuses on application of a chosen BPM methodology in a real trade company with the aim of optimization of its processes, identification of the possible improvement areas and proposing measures leading to an increase of the efficiency of the company. One BPM methodology is chosen based on a methodology comparison in the introductory part of the work. A description of the trade company and a process analysis follows. Then an identification of the improvement potential is done and limits of the improvement potential are found followed by the projects proposed, which should lead to an increase of the efficiency of the company's processes. This thesis produces an overview of chosen BPM methodologies and approaches, brings up the results of the process analysis in a real trade company, and proposes a set of project for realization. Ultimately the work done demonstrates a procedure of BPM methodology implementation in a small trading company, which may be replicated in another similar firm.

This work consists of theoretical and practical part. The theoretical part provides an introduction to the problems of public administration and local government in particular. It deals with municipalities, their legislation (Act on Municipalities and the City of Prague), types, responsibilities, authorities and the difference between self-dependent and devolved matters. It puts municipality into the context of eGovernment, presents two types of classification of eGovernment and highlights the specifics of administrative duties to which belongs also an electronic identity card (eOP) issue. It deals with a history and a purpose of the identity cards and with requirements they are connected to. A large part discusses the eOP, its differences from previous types, functionality, advantages and disadvantages that it brings, and its safety. It describes the procedures and the requirements for its issuance, proposes some improvements and looks into its future. It doesn't forget to evaluate the project of the eOP. It briefly mentions the process modeling. In the practical part is created a new classification of the services of eGovernement and outlines probably the first complex methodology for such classification. In here there is developed an extensive detailed process model describing the issuance of the eOPs in the Prague 4 City District office, measured this service and evaluated its effectiveness. Then survey focused on citizens' views on electronic identity cards and on the procedure of their issuance is processed.