The thesis is focused on business processes with a link to a concrete small-scale enterprise. The aim of this work is the project of selected major processes. The theoretical part explains the difference between processional and functional management, describes the basic methods and standards of modeling process, selection method for the purpose of practical part with the reference to the specifics of the enterprise. The practical part contains market analysis, analysis of surrounding requirements and made project of certain process according to chosen modeling method.

La gestion de l'évolution des processus métier exige une compréhension approfondie des cause des changements, de leurs niveaux d'application ainsi que de leurs impacts sur le reste du système. Dans cette thèse, nous proposons une approche de gestion et de contrôle de l'éolution des processus métier permettant d'analyser ces changements et de comprendre leurs impacts. Cela assistera les concepteurs et les chargés de l'évolution des processus métier à établir une évaluation a priori de l'impact pour réduire les risques et les coûts liés à ces changements et d'améliorer le service et la qualité des processus métier. Ce travail consiste à proposer un ensemble de contributions permettant une vérification de la cohérence et de la conformité des modèles de processus métier après chaque changement, mais aussi d'établir une éaluation a priori de l'impact structurel et qualificatif des modifications. Les différentes approches proposées sont en cours d'expérimentation et de validation à travers le développement d'une plate-forme basée sur l'environnement Eclipse

La croissance importante du nombre d'étudiants et le changement de profils des apprenants constatés durant les deux dernières décennies ont bouleversé l'enseignement supérieur. Le besoin d'adapter les enseignements a émergé brutalement. Les cours en face à face s'adressant à un grand nombre d'étudiants offrent un cadre soutenable pour la recherche et la mise en oeuvre de nouvelles pratiques pédagogiques. Dans ce contexte, différentes études montrent que l'utilisation de systèmes de votes interactifs (SVI) est un moyen de proposer des évaluations formatives aux étudiants durant le cours en les engageant massivement. Cependant ces systèmes n'intègrent pas toutes les dimensions caractérisant l'évaluation formative, ils ne tirent pas parti des apports des systèmes d'échanges et de partage de textes (SEPT) ayant fait leur apparition avec Internet et offrent donc des modalités d'interactions limitées. Ainsi nos travaux adressent les deux questions de recherche suivantes : - comment enrichir la mise en oeuvre d'évaluations formatives dans le contexte d'un cours en face à face dispensé à un grand nombre d'étudiants ? - comment susciter l'engagement du plus grand nombre d'étudiants dans les activités relatives à ces évaluations formatives ? Pour répondre à ces questions, nous proposons en premier lieu un cadre de travail pour la conception de systèmes d'évaluation formative dans le contexte des cours en face à face adressés à une large audience. Nous introduisons ainsi le concept d'évaluation d'audience et décrivons les processus qui lui sont associés en utilisant un langage standard de modélisation. De plus, afin d'enrichir la mise en oeuvre de l'évaluation formative dans les amphithéâtres, nous proposons un nouveau processus baptisé "processus en N phases" intégrant des activités et stratégies caractéristiques de l'évaluation formative telles que l'évaluation par les pairs ou l'utilisation des étudiants comme ressources pour les autres. Ce processus supporte également des modalités d'interaction plus riches qui incluent la saisie de texte libre ou la fourniture de feedback sous forme textuelle. La deuxième partie de nos travaux porte sur la conception et la mise en oeuvre du système d'évaluation d'audience Tsaap-Notes qui combine les atouts des SVI et des SEPT pour implanter le processus en N phases. Ce système d'évaluation d'audience enrichi a fait l'objet d'une série d'expérimentations montrant des résultats probant sur la capacité du système à maintenir l'engagement de la très grande majorité des étudiants dans le processus d'évaluation formative. / The significant growth in student numbers and changing learner profiles observed during the last two decades have shaken higher education. The need to adapt teaching strongly appeared. Face to face lectures for a large audience are a sustainable frame for research and implementation of new pedagogical practices. In this context, different studies show that the use of audience response system (ARS) is an efficient way to provide students with formative assessments during lectures and that they engage a large numbers of attendees. However, these systems do not integrate all dimensions of formative assessments, they do not take advantages of sharing text systems (STS) who appeared with Internet and therefore provide only limited types of interaction. Thus, our work addresses the following research questions : - how to enhance implementation of formative assessments in the context of face to face lectures adressed to a large number of students ? - how to maintain engagement of the majority of students in activities related to these formative assessments ? In order to answer these questions, we first propose a framework for the design of formative assessment systems to be used during face to face lectures addressed to a large audience. Thus, we introduce the concept of Audience Assessment and describe its related processes using a standard language. Then, in order to enhance implementation of formative assessments addressed to a large audience, we propose a new process called "N phases process" which introduces characteristic activities and strategies of formative assessments such as peer assessment or use of students as resources of instruction for others. This process supports also richer types of interaction such as answer given as free text entry or feedback provided as text. The second part of our work focuses on the design and the implementation of the audience assessment system called " Tsaap-Notes ". Tsaap-Notes combines the strengths of SVI and STS to implement the N phases process. A series of experimentations has been conducted on Tsaap-Notes showing good results on the capacity of the N phases process to engage the large majority of students.

Made available in DSpace on 2016-12-01T19:18:40Z (GMT). No. of bitstreams: 1 122889.pdf: 5943684 bytes, checksum: c69c213c17e6c935616fba2db961c789 (MD5) Previous issue date: 2014-11-25 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / This work is a case study that sought to identify a leverage point that could contribute to the officials responsible for internal control units of the Executive Branch of the State of Santa Catarina, in a short time, in an innovative way, respecting the limitations both the scope of the search as the structure available in each organ, and could provide greater security in carrying out their activities. So we opted for the path management processes via BPMN mapping - Business Process Modeling Notation and because of this is the current methodology employed by TCU - Federal Audit Court. To achieve the proposed objectives, the study identified responsibilities internal control laid by law, checked with those responsible for internal control which the most complex areas and made the area mappings indicated as leading cause of notes, the responsibilities of the internal control on a general level, and the initial phase of the bidding process on the basis of its materiality. After this, it is concluded that was demonstrated the feasibility of adopting this methodology to assist the driver in its monitoring activities, analysis, monitoring and guidance, since it is provided a systemic view of the process, its major milestones, phases, activities and actors. / Este trabalho consiste em um estudo de caso que buscou identificar um ponto de alavancagem que pudesse contribuir com os servidores responsáveis pelas unidades de controle interno do Poder Executivo do Estado de Santa Catarina, num curto espaço de tempo, de forma inovadora, respeitando as limitações tanto do escopo da pesquisa como da estrutura disponível em cada órgão/entidade, e que pudesse proporcionar maior segurança na realização de suas atividades. Assim, optou-se pelo caminho da gestão de processos via mapeamento BPMN ¿ Business Process Modeling and Notation em função de ser esta a metodologia atualmente empregada pelo TCU ¿ Tribunal de Contas da União. Para a consecução dos objetivos propostos, o estudo identificou responsabilidades do controle interno estatuídas na lei, verificou junto aos responsáveis pelo controle interno quais as áreas mais complexas e realizou os mapeamentos da área indicada como maior causadora de apontamentos, das responsabilidades do controle interno em um nível geral, e da fase inicial do processo licitatório em função de sua materialidade. Após isto, conclui-se que ficou demonstrada a viabilidade da adoção desta metodologia para auxiliar o controlador em suas atividades de monitoramento, análise, acompanhamento e orientação, uma vez que é proporcionada uma visão sistêmica do processo, seus principais marcos, fases, atividades e atores.

The subject of the master thesis Process driven organization is using UML language and BPMN methodology to model business processes of the selected organization, followed by using obtained diagrams organization for upgrade any of modeled diagram existing business processes leading to prosperity of the selected organization.

This diploma thesis with the company process management, and focuses on chosen processes and their optimalization in a medium-sized enterprise. The chosen enterprise belongs to leading Czech / European heavy-lift hauliers that transports mostly out-of-gauge cargo by road. The first part of this thesis defines elementary and theoretical terms that help readers understand this work. In the second part the chosen enterprise and its core business is introduced. This is followed by the enterprise analysis, and actual process mapping, based on author's long-term monitoring in a combination with interviews with process users and owners. The optimalization goal was a process adjustment to the state which maximalize company resources while removing found deficiencies.

The thesis is focused on analysis and change suggestions of selected processes in Local Action Group (LAG) Království -- Jestřebí hory, o.p.s. These processes follow projects realized in LAGs' region via specific subsidy program. Organizations' processes are based on established methods which were the base for studying and modelling processes in BPMN notation. In case of significant differences between the theory and real applied methods, there are suggested changes and there are appropriate representation in models. The other part of the thesis includes the suggestion of project office and the new diversification of responsibilities for selected processes among the workers. The asset of the thesis is the comparison of theory and real practical approach that is based on consultation in LAG. Models of processes are the main output that will LAG apply in the process of forming new strategic plan for the next period.

The companies can choose from a wide range of tools and methodologies for mapping their processes. The key point is to select the right ones to ensure they will match with the purpose of process mapping and the process models will be clear and easy to understand for the entire stakeholder spectrum. For process modeling we often use diagrams. We have notations that are very advanced, they can be very detailed and accurate. On the other hand we have those which are very simple and with only a few symbols they can capture basic ideas and attributes of the process. The aim of this thesis is to compare representatives from each group of notations and answer the question which notation is more suitable for different types of utilization of business process models. The representative of the advanced instruments is BPMN 2.0, which is compared with the basic flowcharts. The research is based on Delphi method.

Two of the main needs when developing an information system for an organization are that system analysts know and understand the application domain and that the system properly supports the business processes of the organization. Consequently, elicitation of system requirements from business process models has been acknowledged as a suitable activity to deal with that needs. In addition, system requirements must be linked to subsequent development stages. However, system analysts can face many challenges when performing these activities. They may have problems communicating with customer stakeholders and may need to analyse and operationalize the purpose of the information system. Furthermore, system analysts must bridge the gap between business and system domains for specification of system requirements, specify different types of system requirements and guarantee that their specification is precise, consistent and homogeneous. In relation to object-oriented conceptual modelling-based information system development, system analysts must also avoid potential problems that may arise when a conceptual schema is created from system requirements as part of their link with subsequent development stages. For example, a conceptual schema can be incomplete and/or inconsistent if it is not properly managed. As a solution, this thesis presents a methodological approach for business process-based requirements specification and object-oriented conceptual modelling of information systems. The approach consists of four stages: organizational modelling, purpose analysis, specification of system requirements and derivation of object-oriented diagrams. By following the design research methodology for performing research in information systems, the methodological approach has been designed on the basis of many existing ideas and principles in academia and industry and provides new principles, mechanisms and guidance to address the challenges presented above. / De La Vara González, JL. (2011). Business process-based requirements specification and object-oriented conceptual modelling of information systems [Tesis doctoral no publicada]. Universitat Politècnica de València. https://doi.org/10.4995/Thesis/10251/11445 / Palancia

This Master’s Thesis Focuses on Problematics of Business Process Management in Manufacturing and Trading Company Utilizing Software Products. The Result of the Thesis Is a Design of Changes related to Management of the Current Processes and Selection of Enterprise Information System to Support Managerial Decisions on Tactical and Operational Level. Evaluation of Economic Effects of the Investment into the Information System is a Part of the Designs.