Целью работы является моделирование существующего процесса информирования клиентов, оптимизация этого процесса, сравнительный анализ существующих систем информирования, проектирование архитектуры собственной системы. В ходе выполнения работы был проведен сравнительный анализ брокеров сообщений, выявлены достоинства и недостатки каждого из них. Для подключения к существующей корпоративной платформе был разработан план внедрения и выполнена миграция данных в целевую систему с помощью разработанной программы-синхронизатора. / The purpose of the work is to simulate the existing process of informing customers, to conduct a comparative analysis of existing informing systems, and to design the architecture of the same type system. In the course of the work, a comparative analysis of message broker programs was carried out and the advantages and disadvantages of each were identified. In order to connect to the existing corporate platform, an implementation plan was developed and data migration to the target system was performed with the help of the developed synchronization program.

This master thesis elaborates the construction of an integrated framework for the simultaneous initiation of quality management and information security management within micro and small enterprises. Called QISMO, the model collection consists of three parts: (1) a holistic framework as structure dedicated to achieving a shared understanding among key stakeholders concerned about relations and dependencies, (2) a reference process model for visualising the entire process with the activities related, and (3) a lifecycle model for illustrating the process loop and for clarifying specific phases therein. This study offers an analysis of alternative approaches that results in premises and requirements adapted to micro and small enterprises. Furthermore, major barriers to the improvement of quality and information security management of micro and small enterprises are identified in this study. These include miscalculation of risks, lack of competence, and absence of structured processes. Aside from valuable insights for further development of enhanced training programs, the study contributes a comprehensive analysis of standards and good practices within the field of IT governance. Moreover, the study shares a concrete reference process model that is adapted to the preconditions of micro and small enterprises. These preconditions are acquired throughout the study. The proposition is to provide a basis for the further improvement of business processes and the models related to them, both in practice and in research.

Business Process Model and Notation (BPMN) est en train de devenir le standard le plus utilisé pour la modélisation de processus métiers. Une des principales améliorations de BPMN 2.0 par rapport à BPMN 1.2 est le fait que les objets de données comportent maintenant des éléments sémantiques. Toutefois, BPMN ne permet pas la représentation des mesures de la performance dans le cadre de l'interopérabilité liée aux échanges de données. Ceci représente une lacune dans l'utilisation de BPMN quand on veut représenter les problèmes entrainés par un manque d'interopérabilité dans les processus métiers. Nous proposons d'étendre le méta-modèle Meta-Object Facility meta-model et le XML Schema Definition de BPMN ainsi que sa représentation graphique dans le but de combler ce manque. L'extension, nommée performanceMeasurement, est définie en utilisant le mécanisme d'extension de BPMN. Ce nouvel élément permettra de représenter les mesures de performance dans le cadre de problèmes d'interopérabilité ainsi que dans celui où ces problèmes ont été résolus. L'utilisation de cette extension est illustrée dans un cas d'étude industriel réel. / Business Process Model and Notation (BPMN) is being becoming the most used standard for business process modelling. One of the important upgrades of BPMN 2.0 with respect to BPMN 1.2 is the fact that Data Objects are now handling semantic elements. Nevertheless, BPMN doesn't enable the representation of performance measurement in the case of interoperability problems in the exchanged data object, which remains a limitation when using BPMN to express interoperability issues in enterprise processes. We propose to extend the Meta-Object Facility meta-model and the XML Schema Definition of BPMN as well as the notation in order to fill this gap. The extension, named performanceMeasurement, is defined using the BPMN Extension Mechanism. This new element will allow to represent performance measurement in the case of interoperability problems as well as interoperability concerns which have been solved. We illustrate the use of this extension with an example from a real industrial case.

Teoricamente, o Alinhamento Estratégico pode ser obtido com um bom Gerenciamento de Processos de Negócio (BPM na sigla em inglês), porém a relação entre esses temas é, na maioria das vezes, assumida implicitamente e pouco elaborada, tornando-se difícil a visualização e vínculo entre as estratégias e os modelos de processos detalhados, sendo necessário empreender pesquisas na direção de uma união efetiva dos dois temas. O presente trabalho desenvolveu um metamodelo multinível, para ligar os objetivos estratégicos com os processos de negócio da organização através da modelagem de processos de negócio. O trabalho conceitual foi acrescido por uma ferramenta de suporte à modelagem que permite a geração de modelos com base no metamodelo multinível e também a representação dos modelos em diferentes formas de abstração. A abordagem foi aplicada em uma grande multinacional e posteriormente foi conduzida uma avaliação experimental no qual foram realizadas entrevistas com funcionários de diferentes níveis hierárquicos para validar a eficiência e eficácia do trabalho desenvolvido. Como resultado foi possível constatar não apenas a efetividade em alcançar os objetivos propostos como também a facilidade na utilização e compreensão da abordagem em níveis devido a simplicidade na representação dos elementos e seus possíveis relacionamentos / Theoretically, the Strategic Alignment can be accomplished with a good Business Process Management, but the relationship between these themes is, most often, implicitly assumed and little developed, making it difficult to visualize and link between the strategies and the models of detailed processes, being necessary to undertake research towards an effective union of the two themes. This study developed a multilevel metamodel for connecting strategic objectives with organizational business processes through modeling of business processes. The conceptual work was increased by a support tool for modeling that allows the generation of models based on multilevel metamodel and also the representation of models in different forms of abstraction. The approach was applied in a large multinational and was subsequently conducted an experimental evaluation in which interviews with employees from different hierarchical levels were performed to validate the efficiency and effectiveness of their work. As a result it was possible to not only the effectiveness in achieving the proposed objectives as well as the ease of use and understanding of the tiered approach because of the simplicity in the representation of the elements and their possible relationships

O trabalho apresenta como inovação, inclusive em nível internacional, a utilização de métodos e técnicas de engenharia de software e de sistemas aplicadas aos Sistemas Agroindustriais (SAG), definindo uma metodologia objetivando facilitar maior compreensão dos relacionamentos e atividades dos diversos agentes componentes de um SAG; modelar graficamente as atividades dos agentes e demais envolvidos em cada etapa de uma cadeia produtiva, através de IDEF0, BPMN e Casos de Uso; identificar informações para qualidade, rastreabilidade do produto e seus insumos ao longo da cadeia produtiva. Efetua, também com caráter inovador, a aplicação dessa metodologia na área de produtos exóticos através da modelagem de atividades pertencentes ao SAG da Malacocultura Continental (criação comercial de escargots), agronegócio inserido na política de incentivo à Agroindústria Familiar. As exigências dos consumidores de produtos agropecuários em relação a qualidade, segurança e rastreabilidade tem crescido ano após ano devido ao medo de problemas com saúde, como o mal da vaca louca. A modelagem do Sistema Agroindustrial (SAG) possibilita identificar necessidades de informação e automação em uma cadeia produtiva, explorar essas possibilidades de modo a permitir a especificação de sistemas de informação que suportem os negócios dos diversos agentes ao longo da cadeia produtiva satisfazendo os requisitos de qualidade e rastreabilidade dos consumidores. A aplicação de um modelo de caso de uso também é apresentada, descrevendo as atividades componentes de processos ao longo da cadeia produtiva, permitindo a identificação de requisitos e informações de rastreabilidade e qualidade. A técnica de casos de uso aplicada na cadeia produtiva ajuda na especificação de sistemas de informação de melhor qualidade e mais aderentes aos processos de negócio envolvidos. Como exemplo é a apresentada a modelagem (utilizando IDEF0, BPMN e casos de uso) de alguns processos de negócio e informação pertencentes à cadeia produtiva da malacocultura continental. A aqüicultura mundial tem se destacado pelo crescimento e sucessivo aumento de produtividade, conferindo, a este tipo de produção, posição de destaque dentro do setor pecuário internacional. Entre as várias modalidades de aqüicultura, nas duas últimas décadas, a criação de escargots (malacocultura) tem merecido atenção de empresários, órgãos de fomento governamentais e pesquisadores. Em águas continentais, a malacocultura continental especialmente a ampularicultura pode ser reconhecida como forma para produção de moluscos com baixo impacto ambiental, sob sistema de produção compatível com pequenas propriedades, o que contribui na maior oferta de alimento para as famílias rurais, aumento na disponibilidade de alimentos de alto valor nutricional e na renda familiar. / It is proposed the application of some Systems and Software Engeneering techniques to the modeling of agro-industrial systems, in an innovative way, defining a methodology in order to better understand the activities and relationships among the many agents within an specific supply chain. It also permits the productive chain graphical modeling using IDEF0, BPMN and Use Cases. The main goal is to identify information for product traceability and quality through the productive chain. There is also presented, another innovation, the application of this methodology to the Continental Malacoculture Agro-industrial System. Customers\' requirements for agro food products quality, safety and traceability have been rising year after year due to the fear of health problems, such as the mad cow disease. The Productive Chain Modeling helps identifying the information and automation needs of a production chain, exploring its possibilities in order to specify information systems that support the business of the many agents throughout the agro food chain and fulfills customers\' quality and traceability requirements. The application of Use Case Model is also presented for requirements and traceability identification and gathering throughout the productive chain. The Use Case technique applied to the productive chain helps to specify more quality and adherent information systems. As an example of those methods, some business and information processes modeling applied to the Continental Malacoculture Productive Chain are presented, using the IDEF0, BPMN and use case techniques. Worldwide aquaculture has increased in importance due to growth and successive increase in productivity, conferring this type of production an outstanding position in the international animal production sector. Amongst different modalities of aquaculture, in the last two decades, the production of escargots (malacoculture) has deserved attention from businessmen, government and researchers. In continental waters, Continental Malacoculture, especially ampullariculture can be seen as a way of producing low impact mollusks, using a system compatible with small farms production, contributing to a greater increase in the availability of high nutritional value food and also improving rural families\' income.

A Notação e Modelo de Processo de Negócio (BPMN - Business Process Model and Notation) possibilita apresentar informações sobre o fluxo de dados de um processo por meio de dados e artefatos, tais como objetos, associações e repositórios de dados. No entanto, esses elementos apresentam poder de expressão limitado, principalmente quando se referem ao mapeamento das fontes de dados (ex.: serviço web) em um modelo de processo. Neste contexto, o presente trabalho propõe uma abordagem para associar fontes de dados a elementos de BPMN (ex.: tarefa de serviço). Tal abordagem deve servir como um ponto de partida para profissionais de gerenciamento de processos de negócio quanto ao mapeamento, na etapa de modelagem, da fonte de dados que está sendo utilizada pelo processo, através da utilização de elementos de BPMN. Visando demonstrar os resultados, foram evidenciadas cinco correlações, que são chamadas de “propostas de definições”, seguidas por sua descrição textual e um exemplo de uso. Essas propostas de definições, juntamente com as fontes de dados utilizadas, foram avaliadas por meio de uma pesquisa de opinião. Como resultado, destaca-se que as fontes de dados selecionadas foram validadas pelos participantes da pesquisa de opinião, que demonstraram conhecimento em ao menos uma das fontes de dados, fornecendo indícios que as fontes de dados selecionadas são as mais apropriadas para o trabalho em questão. Ainda, como resultados, as propostas de definições foram validadas com os participantes, obtendo resultados positivos quanto aos fragmentos de processo elaborados para representar as fontes de dados internos, transferência de arquivos e base de dados compartilhada. A principal contribuição deste trabalho é auxiliar na identificação de fontes de dados de um processo de negócio, a partir do conjunto de elementos disponibilizado pela BPMN 2.0.2, onde, anteriormente, tal identificação era possível apenas através da documentação do processo. / Business Process Model and Notation (BPMN) makes it possible to display information about the data flow of a process through data and artifacts such as objects, associations and data stores. However, these elements provide a limited capacity, especially when referring to the mapping of the data sources (e.g. web service) in a process model. In this context, this paper proposes an approach to associate data sources to BPMN elements (e.g. service task). Such approach aims to serve as a starting point to business process management professionals in order to map, in design time, the data source that is being used by the process, through the use of BPMN elements. In order to demonstrate the results, five correlations were evidenced, which are called “definitions proposals”, followed by their textual description and an example of use. These definitions proposals, together with the data sources used, were evaluated through a survey. As a result, the selected data sources were validated by the participants of the survey that demonstrated knowledge in at least one of the data sources, providing evidence that the selected data sources are the most appropriated for the work concerned. Also, as results, the definitions proposals were validated with the participants, obtaining positive results regarding to the process fragments designed to represent the data sources internal data, file transfer and shared database. The main contribution of this thesis is to assist the identification of data sources of a business process, from the set of elements provided by BPMN 2.0.2, where, previously, such identification was only possible through the process documentation.

Process modeling is an indispensable task in the discipline of Business Process Management. The process models created in this task help its readers in to acquiring a higher comprehension of a process, allowing for the discovery of opportunities for its improvement. However, the comprehension of a process model is not guaranteed, as process modeling is a complex task that depends on the proficiency of the process modeler to avoid the creation of badly designed constructs. Process modeling guidelines are an essential tool in this regard, though they are dispersed across the many studies of the literature and not all of them have empirical evidence validating their effects. In addition to this problem, it is still an open questions if a set of process modeling guidelines makes the process modeling task more challenging and how effective modelers are in using them. It is also unclear how receptive process analysts are to the modeling guidelines. This dissertation presents a systematic literature review we conducted to collect and analyze the modeling guidelines found in the literature. It investigated a total of 520 articles, extracting a total of 45 modeling guidelines spread across 4 different categories. These 45 guidelines were simplified into a set of 20 guidelines, based on their significance to create more comprehensible process models and their practicality. This dissertation also presents the findings of an empirical experiment performed by 13 subjects that compared the results of two process modeling tasks with and without the support of the 20 modeling guidelines presented by the review, in which it was possible to observe that the subjects recognize the usefulness of the guidelines, but find them difficult to understand and use.

This thesis deals with the topic of process management and modeling. It is divided into two parts - theoretical and practical. The first three chapters are theoretical. The first chapter covers the methods of process management. The second chapter describes the standards of process modeling. The third chapter is concerned with the MMABP method of process management and modeling, as developed at the University of Economics. The practical part comprises two chapters. The first one is dedicated to a questionnaire survey in the field of process modeling including its evaluation. The second chapter of practical part is focused on reengineering of company processes within a department of a large multinational corporation.

This work is focused on business process modeling and subsequent use in, how it works selling electronic magazines online. In the theoretical section describes possible options for modeling languages, then selected BPM notation and described in detail. The second section describes the technologies used to support sales of electronic magazines. In this work an example is Skimagazin magazine. In the final phase of work are given individual detailed models of how the sale works in practice. The models are mainly focused on describing how to communicate with each individual system elements and users or administrators. Due to the large degree of detail models are listed here only the main models for the functioning of online sales. At the end structure of data objects is described.

The presented thesis offers in a wrapped form some basic information about HR procesess in an existing company and at the same time it draws new improvement options by applying an ontological solution. The aim of the thesis is based on a performed process analysis to select and resolve identified deficiencies by planed process improvements. Furthermore the author's solution enables to extend nowadays available options IT systems. The result of the diploma thesis is the description and categorisation of investigated process inefficiencies, followed by a relevant solution of ontological nature designed for elimination of the detected inefficiencies. The thesis is divided into three parts. First of them is oriented to characterise organization's environment, second part contains detailed analysis of hiring process and its subprocesses. Discussion about one of the most main uneffectivity's way, method of using IT systems in a process of process, runs on a base of knowledge contained in previous parts of the thesis.