Can Internet search query data be a relevant predictor of financial measures of brand value? Can Internet search query data enrich existing financial measures of brand valuation tools and provide more timely insights to brand managers? Along with the financial based motivation to estimate the value of a brand for accounting purposes, marketers desire to show “accountability” of marketing activity and respond to the customer’s perception of the brand quickly to maintain their competitive advantage and value. The usefulness of the “consumer information processing” framework for brand, consumer and firm forecasting is examined. To develop our hypotheses, we draw from the growing body of work relating web searches to real world outcomes, to determine if a search query for a brand is causal to, and potentially predictive of brand, consumer and firm value. The contribution to current literature is that search queries can predict perception, whereas previous research in this nascent area predicted behavior and events. In this direction, we propose arguments underpinning this research as follows: the theoretical background relative to brand valuation and the theoretical frame based on an in-depth review of how scholars have used search query data as a predictive measure across several disciplines including economics and the health sciences. From a practitioner perspective, unlike traditional valuation methods search query data for brands is more timely, actionable, and inclusive.

Purpose- The purpose of the study was to investigate how employees perceive and understand their company brand values. The aim was to show the importance of internal branding when communicating brand values in an organization to employees. Design/methodology/approach- The methodology used in this research was a quantitative survey study. Three warehouses were chosen for the study, in Älmhult, Helsingborg and Malmö. The sample was 129 employees and questionnaires were handed out to them. The data from the questionnaires were analyzed in the data program SPSS. Findings- Result from the study shows that the employees have a good understanding and share a mutual perception about the brand values. Although the employees have good knowledge the study shows that they are not committed on a personal level to the brand values. Since internal branding is about implementing the brand values with the employees the result shows that the internal branding is not as embedded as it should be in the organization. Research limitations and implications- Due to the timeframe given, the research was a cross- sectional study. A suggestion for future research is to do a longitudinal design in order to see changes over time. A theoretical implication is given to the two concepts of brand citizenship behavior and brand commitment since the results in this research are different from other studies. For the managerial implications, the commitment to the brand should be taken into consideration in the internal branding process. Originality/ value- The value that this study brings is to the internal branding process by showing the lack of brand commitment even though the knowledge about the brand values are high.

The aim of this thesis is to explore and illustrate empirically how brand values are co-created in communication by users on a corporate Facebook page. The text from two months of conversa-tion on IKEA Sweden’s Facebook page has been analyzed using qualitative and quantitative meth-ods. The concept of value co-creation has been excessively discussed in marketing literature during the last decades. In co-creation the customers, or stakeholders, create value together with the brands, but how this happens in communication on the social media remains to be further exam-ined. This thesis takes a close perspective of the phenomenon and the result shows how a few brand values of the IKEA brand are recurrently reinforced in the text communication as IKEA and other users of their Facebook page share practical advices, emotions, and thoughts. The communication is surprisingly friendly and supportive, the atmosphere reminds of a big family, an IKEA family, even though users don’t know each other. The social values appear to be of fun-damental importance as one of the world’s largest furnisher retailers uses the world’s largest social media, and these values are co-created between the users in the IKEA Facebook community. Fur-thermore, there is a brand value of IKEA explaining that IKEA understands their customers living situations and needs. This value is continuously co-created as employees of IKEA talks with cus-tomers and learn from what is said, commented and suggested on their corporate Facebook page.

This research confers with the relationship between customer expectation, actual experience of the services and products, guest satisfaction, value acknowledgement, and loyalty, adopted using questionnaire survey and The Lees Hotel as research subject. 232 valid samples are returned, and SPSS statistics software was applied for ¡§descriptive statistical analysis¡¨, ¡§one-way ANOVA analysis¡¨, and ¡§Scheffe T-test analysis.¡¨ According to the result of this research, guest satisfaction and value acknowledgement were not effective by the pre-consumption expectation; however, guest satisfaction and value acknowledgement were influenced by post-consumption experience. Also, the quality of services had substantial effect on guest satisfaction and value acknowledgement. Population statistics partially interfere with guest satisfaction and brand value. Guest satisfaction has apparent impact on returning for another consuming experience and recommendation.

Can Internet search query data be a relevant predictor of financial measures of brand value? Can Internet search query data enrich existing financial measures of brand valuation tools and provide more timely insights to brand managers? Along with the financial based motivation to estimate the value of a brand for accounting purposes, marketers desire to show “accountability” of marketing activity and respond to the customer’s perception of the brand quickly to maintain their competitive advantage and value. The usefulness of the “consumer information processing” framework for brand, consumer and firm forecasting is examined. To develop our hypotheses, we draw from the growing body of work relating web searches to real world outcomes, to determine if a search query for a brand is causal to, and potentially predictive of brand, consumer and firm value. The contribution to current literature is that search queries can predict perception, whereas previous research in this nascent area predicted behavior and events. In this direction, we propose arguments underpinning this research as follows: the theoretical background relative to brand valuation and the theoretical frame based on an in-depth review of how scholars have used search query data as a predictive measure across several disciplines including economics and the health sciences. From a practitioner perspective, unlike traditional valuation methods search query data for brands is more timely, actionable, and inclusive.

Thesis deals with the subject of brand value / equity. In the application part equity of selected brands of yoghurts is measured using Equity Builder and Brand Power methodologies and recommendations for their brand equity growth are given.

El tema de investigación a realizar es de la relación del Customer Experience en bares y en redes sociales de las cervezas artesanales en Lima Moderna. El público objetivo por estudiar sería a los jóvenes adultos entre los 25- 35 años en los distritos de Miraflores, Barranco y Surco que son consumidores de este tipo de cervezas. Es de relevancia dicha investigación porque las cervezas artesanales están logrando crear una gran demanda en los consumidores por ofrecer buena calidad, precios bajos y generar engagement a través de las acciones online y offline. Para ello se busca entender dicho fenómeno en este tipo de cervezas por la cual generan valor de marca con el fin de obtener notoriedad en el mercado. Por ende, se evidencia una relación existente del customer experience digital incluyendo bares de cervezas artesanales con el valor de marca debido a que se obtiene una reputación y recomendación de marca de los clientes a otros en base a las acciones online (redes sociales) y offline (bares de cervezas artesanales) que se habían realizado durante del tiempo para obtener notoriedad en el mercado a largo plazo. / The research topic to be carried out is the relationship of the Customer Experience in bars and social networks of craft beers in Modern Lima. The target to study would be young adults between 25-35 years in the districts of Miraflores, Barranco and Surco who are consumers of this type of beer. This research is relevant because craft beers are managing to create a great demand on consumers for offering good quality, low prices and generating engagement through online and offline actions. For this, it is sought to understand this phenomenon in this type of beer by which they generate brand value in order to obtain notoriety in the market. Therefore, there is an existing relationship of the digital customer experience including Craft beer bars with brand value because a reputation and brand recommendation is obtained from customers to others based on online (social networks) and offline actions (Craft beer bars) that had been made over time to gain long-term market visibility. / Trabajo de investigación

Creating brand value is a vital procedure for online fashion retailers to customers. In Bangladesh, todays, e-commerce fashion is a new trend for the consumers. People are purchasing through online than ever before in Bangladesh. In particular, there are fewer research that provides insight on how online fashion enterprises create their brand value to. For this, it is important for retailers to create brand value to consumers for their e-trade. Therefore, the author found it interesting to research the brand value of online fashion retailers to customers. From previous literature, there are some limitations for creating brand value to consumers.

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / O presente estudo, como investigação acadêmica de abordagem multidisciplinar, tem como objetivo geral contribuir para a identificação de possíveis caminhos que minimizem as discrepâncias verificadas entre os valores contábil e econômico das marcas. Neste contexto, em que o Brasil vivencia a transição para o International Financial Reporting Standards (IFRS), faz-se mister investigar a relação destas normas com a evidenciação da significância econômica desses bens, com o intuito de analisar as restrições normativas à contabilização das marcas, e identificar causas e impactos dessas discrepâncias. A pesquisa, de características essencialmente exploratória e qualitativa, aborda os conceitos teóricos de Ativos Intangíveis, Marcas, Brand Equity, Brand Value e Normativa Contábil, e utiliza a consulta bibliográfica e a entrevista presencial como formas de coleta de dados. No estudo, foram comparados os valores contábil e econômico das 31 marcas brasileiras listadas nos rankings de marcas mais valiosas divulgados em 2011 pelas três principais consultorias especializadas em avaliação de marcas; e entrevistadas 11 pessoas entre acadêmicos e profissionais das áreas Contábil, Econômica, Administrativa e Financeira, com o propósito primário de entender a essência da problemática da evidenciação contábil da marca. Como resultado, identificou-se que a questão basilar para a solução desse problema reside na confiabilidade da mensuração do valor monetário da marca, e que, como ainda não há consenso científico sobre a aplicabilidade dos métodos disponíveis na literatura aos diferentes propósitos de avaliação desse bem, é preciso que se desenvolvam novos e contínuos estudos a fim de identificar um padrão metodológico consistente, uniforme e objetivo que melhor se aplique aos interesses da Contabilidade como instrumento de gestão. / The main goal of this study, an academic research of a multidisciplinary approach, is to contribute to the identification of possible ways to diminish the discrepancies found between the book and the economic value of brands. In this context, in which Brazil is experiencing the transition into the International Financial Reporting Standards (IFRS), is implied the need to investigate the relationship of these standards with the disclosure of the economic significance of these goods, in order to reflect on the normative constraints about the accounting of brands, and identify causes and impacts of these distortions. The research, essentially of exploratory and qualitative characteristics, addresses the theoretical concepts of Intangible Assets, Brands, Brand Equity, Brand Value and Accounting Regulations, and makes use of personal interviews and literature consultation as form of data gathering. In this study, a comparison was drawn between the book and the economic values of 31 Brazilian brands listed in the rankings of most valuable brands, published in 2011 by the three main consultancy agencies specializing in brand valuation, and 11 interviews were conducted with academics and professionals in Accounting, Economics, Finance and Administration, with the primary purpose of understanding the essence of the issue of brand accounting disclosure. As a result, it was identified that the primary issue for the solution of this problem lies in the reliability of measuring brand value, and that, as there is still no scientific consensus on the applicability of the methods available in the literature for different purposes of assessment of the asset, you must, it is necessary to develop new and ongoing studies to identify a consistent methodology pattern, equable and objective that best applies to the interests of accounting as a management tool.

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / O presente estudo, como investigação acadêmica de abordagem multidisciplinar, tem como objetivo geral contribuir para a identificação de possíveis caminhos que minimizem as discrepâncias verificadas entre os valores contábil e econômico das marcas. Neste contexto, em que o Brasil vivencia a transição para o International Financial Reporting Standards (IFRS), faz-se mister investigar a relação destas normas com a evidenciação da significância econômica desses bens, com o intuito de analisar as restrições normativas à contabilização das marcas, e identificar causas e impactos dessas discrepâncias. A pesquisa, de características essencialmente exploratória e qualitativa, aborda os conceitos teóricos de Ativos Intangíveis, Marcas, Brand Equity, Brand Value e Normativa Contábil, e utiliza a consulta bibliográfica e a entrevista presencial como formas de coleta de dados. No estudo, foram comparados os valores contábil e econômico das 31 marcas brasileiras listadas nos rankings de marcas mais valiosas divulgados em 2011 pelas três principais consultorias especializadas em avaliação de marcas; e entrevistadas 11 pessoas entre acadêmicos e profissionais das áreas Contábil, Econômica, Administrativa e Financeira, com o propósito primário de entender a essência da problemática da evidenciação contábil da marca. Como resultado, identificou-se que a questão basilar para a solução desse problema reside na confiabilidade da mensuração do valor monetário da marca, e que, como ainda não há consenso científico sobre a aplicabilidade dos métodos disponíveis na literatura aos diferentes propósitos de avaliação desse bem, é preciso que se desenvolvam novos e contínuos estudos a fim de identificar um padrão metodológico consistente, uniforme e objetivo que melhor se aplique aos interesses da Contabilidade como instrumento de gestão. / The main goal of this study, an academic research of a multidisciplinary approach, is to contribute to the identification of possible ways to diminish the discrepancies found between the book and the economic value of brands. In this context, in which Brazil is experiencing the transition into the International Financial Reporting Standards (IFRS), is implied the need to investigate the relationship of these standards with the disclosure of the economic significance of these goods, in order to reflect on the normative constraints about the accounting of brands, and identify causes and impacts of these distortions. The research, essentially of exploratory and qualitative characteristics, addresses the theoretical concepts of Intangible Assets, Brands, Brand Equity, Brand Value and Accounting Regulations, and makes use of personal interviews and literature consultation as form of data gathering. In this study, a comparison was drawn between the book and the economic values of 31 Brazilian brands listed in the rankings of most valuable brands, published in 2011 by the three main consultancy agencies specializing in brand valuation, and 11 interviews were conducted with academics and professionals in Accounting, Economics, Finance and Administration, with the primary purpose of understanding the essence of the issue of brand accounting disclosure. As a result, it was identified that the primary issue for the solution of this problem lies in the reliability of measuring brand value, and that, as there is still no scientific consensus on the applicability of the methods available in the literature for different purposes of assessment of the asset, you must, it is necessary to develop new and ongoing studies to identify a consistent methodology pattern, equable and objective that best applies to the interests of accounting as a management tool.