This thesis is introducing the main specifics of practical use of Competency Management in any firm or corporation. The Paper is providing answers to following questions: What is the crucial difference between Competency Management and traditional human resource management approach? What is the novelty of Competency Management? What are the main advantages of Competency management in practise?

Dans le contexte de la globalisation croissante, les entreprises multinationales qui s’implantent à l’étranger ont un véritable défi à relever à l’heure actuelle et pour les années à venir : comment attirer et retenir des talents dans le cadre d’une compétition mondiale. L’enjeu est particulièrement fort en Chine dans un contexte de croissance rapide et de pénurie de talents. Le taux de turn-over au sein des entreprises multinationales en Chine est très élevé. Une mobilité fréquente des jeunes talents, au particulier les jeunes cadres qui circulent entre les entreprises étrangères est une vraie menace managériale. L’objectif de cette recherche est déterminer les meilleures pratiques de GRH et, tout particulièrement, de management des compétences qui permettent d’améliorer la fidélisation des jeunes cadres des multinationales. La fidélité se traduit par une faible intention de départ et une forte implication organisationnelle. Notre question de recherche est donc : Quels sont les facteurs qui influencent l’intention de départ des jeunes talents d’une part et leur implication organisationnelle d’autre part ? / In the context of increasing globalization, multinational companies set up abroad have a real challenge at present and for the near future: how to attract and retain talent in a global competition. This is particularly crucial issue in China, in a context of rapid growth and of talent shortage. The rate of turnover in multinational companies in China is very high. The frequent mobility of young cadres moving between foreign companies is a real managerial threat. The objective of this research is to determine the best HRM practices, and especially, the practices of management skills that improve the loyalty of senior executives of multinational companies. The loyalty is translated by a low intention to depart and a strong organizational implication. Therefore, our research question is: What are the factors that influence on the one hand, the intention to depart of the young talents, and the organizational implication on the other?

O presente estudo procurou tecer uma leitura construtivista do fenômeno da criação de conhecimento nas organizações considerando-se três pressupostos: primeiro, que a realidade apresenta-se ao indivíduo a partir de uma posição intersubjetiva; segundo, que o ato de conhecer implica em interações de ordem cognitiva e social; e terceiro, que a ação subjetiva e a legitimação normativa implicam a negociação de significados compartilhados entre o sujeito e a instituição. O objetivo foi, a partir dessa compreensão, explorar como as atividades, que envolviam a criação de conhecimento, podiam ser apreendidas como significativas, particularmente pelos profissionais em funções de média gerência. Além da criação de conhecimento, outras três variáveis foram consideradas: estratégia empresarial, competência individual e papel da média gerência. Desenvolveram-se categorias interpretativas para cada uma dessas variáveis a fim de classificar seus principais conceitos e facilitar o tratamento analítico. Decidiu-se pela média gerência dada a importância relativa que ela exercia no processo de criação de conhecimento, de acordo com a literatura. Como parte da pesquisa, realizou-se um estudo de campo que contou com a participação de cinco superintendentes regionais de um banco privado estrangeiro, no exercício dessa função de gerência intermediária. Decidiu-se por empreender uma pesquisa etnográfica, que exigiu a inserção do pesquisador no contexto de trabalho dos participantes. Realizaram-se três encontros com cada um dos cinco participantes para tratar de suas experiências passadas, projeções futuras e realidades presentes; além de momentos de observação. Apesar do tratamento essencialmente qualitativo, a pesquisa fez uso de mapas causais, que serviram como guias à interpretação. Com os dados obtidos, duas análises foram conduzidas: a primeira, tratou de uma narrativa analítica do que os participantes interpretavam ser atividades significativas de criação de conhecimento e que participavam no cotidiano do trabalho; e a segunda, procurou tecer um quadro teórico-explicativo - considerando as dimensões cognitiva e social envolvidas no ato de conhecer - que permitiu compreender melhor os elementos e as relações envolvidas na construção de significados compartilhados por aquele grupo de pessoas. Como resultado, identificou-se que nas atividades interpretadas como significativas havia reciprocidade entre as representações que os participantes tinham da realidade (dimensão cognitiva) e o papel institucional que exerciam (dimensão social). / Abstract The current study aimed to look at the knowledge creation in organisations from a constructive perspective, based on three assumptions: first, that reality appears to individuals from an inter-subjective perspective; second, that the act of knowing demands cognitive and social interactions; third, that subjective action and normative legitimisation involve individual and organisation negotiation for shared meaning. The objective, from this comprehension, was to explore how the activities related to knowledge creation could be grasped as meaningful, particularly by the middle management. Besides knowledge creation, other three variables were taken into account: business strategy, individual competency and the role of middle managers. Interpretative categories were developed to each of these variables in order to categorise their main concepts and support analytical treatment. The middle management was taken into account due to its relative importance at process of knowledge creation, according to the literature. As part of the research, a fieldwork took place involving five regional superintendents holding middle management positions at a private and foreign commercial bank in Brazil. An ethnographical research was taken and it inserted the researcher at the context of work of those participants. Three meetings with each of the participants were taken in order to talk about past experiences, future projection and present realities; besides moments of routine observations. Regardless of the focus on qualitative methods, casual maps served as guides for interpretation. After obtaining the data, two analysis were taken: the first was an analytical narrative of what the participants interpreted as being meaningful knowledge creation activities; and the second, suggested a theoreticalexplicative framework - considering the cognitive and social dimensions involved in the act of knowing - that allowed a better comprehension of the elements and relations involved in shared meaning construction by that group of people. As a result, it was identified that at the activities interpreted as meaningful there was reciprocity between the representations that participants had about reality (cognitive dimension) and their institutional role (social dimension).

Made available in DSpace on 2015-03-05T18:57:19Z (GMT). No. of bitstreams: 0 Previous issue date: 20 / Nenhuma / Este estudo buscou analisar as competências individuais dos empreendedores e organizacionais de empresas de base tecnológica da incubadora UNITEC, em São Leopoldo/RS, identificando como se processa a articulação entre elas e qual é o impacto nas práticas organizacionais. Uma das alternativas para minimizar o efeito negativo do alto índice de mortalidade de empresas no primeiro ano é o estudo do empreendedorismo, como forma de propiciar desenvolvimento econômico, através da geração de empregos, bem como a atenção à gestão das competências, com vistas a identificar as competências empreendedoras que precisam ser trabalhadas e articuladas para estimular a inovação e possibilitar o desenvolvimento da tecnologia, garantindo a sobrevivência da organização de base tecnológica. Foram analisadas três empresas incubadas, com no mínimo quatro anos de atuação, sendo entrevistados em cada uma delas os empreendedores e um colaborador, além do administrador da incubadora, totalizando dez pessoas. A análise dos dados obtidos / This study aims to analyze entrepreneurs’ individual competencies and technology-based company organizational competencies at UNITEC - an incubator in São Leopoldo, Rio Grande do Sul, Brazil – identifying how the articulation among them is processed and the impact it has on organizational practices. One of the alternatives seeking to minimize the negative effect of companies’ high death rate in their first year of life is the study of entrepreneurship as a way to favor economic development through the generation of jobs as well as through the attention to the management of competencies aiming at identifying entrepreneurial competencies that have to be worked on and articulated to encourage innovation and make technological development possible, guaranteeing the survival of technologically-based organizations. Three incubated companies, all in operation for 4 years or more, have been analyzed; the entrepreneurs, one collaborator and the incubator administrator have been interviewed in each one of them, totalin

To stay competitive within the market, organizations need to accurately understand the skills and competencies of their human resources to better utilize them and more effectively respond to internal and external demands for expertise. This is particularly important for most services organizations which provide a variety of products and services to multiple and changing clients. The ability to accurately locate experts is also important to knowledge workers. From this perspective, finding individuals with appropriate knowledge and skills is important for accomplishing knowledge intensive tasks and solving complex problems. This thesis focuses on the problem of representing and reasoning about skills and competencies over time for more effective human resources management and expert finding. Proper modeling of skills and competencies provides, among other things, a common language for assessments, a foundation for consistent interviewing, a linkage between performance management and learning, and a means for aligning business strategy and skills for driving organizational performance. It also improves knowledge management by making explicit what the organization knows and can perform. In this thesis, we present a framework for profiling human resources over time. In particular, we use first-order logic to represent and reason about expertise, skills and competencies and capture information about sources of skill and competency information. The framework provides: - a formal ontology for skill and competency management which specifies how individuals should be represented and evaluated against a skill, - a technique for inferring and validating skills and competencies over time using different sources of information, - a systematic way of evaluating human resources in order to provide a more efficient, structured, and consistent assessment process, and - techniques for identifying unreliable sources of information and revising trust in these sources. This work enhances the ability of organizations to better utilize their human assets and improves the task of expert finding required for accomplishing knowledge intensive tasks and solving complex problems.

To stay competitive within the market, organizations need to accurately understand the skills and competencies of their human resources to better utilize them and more effectively respond to internal and external demands for expertise. This is particularly important for most services organizations which provide a variety of products and services to multiple and changing clients. The ability to accurately locate experts is also important to knowledge workers. From this perspective, finding individuals with appropriate knowledge and skills is important for accomplishing knowledge intensive tasks and solving complex problems. This thesis focuses on the problem of representing and reasoning about skills and competencies over time for more effective human resources management and expert finding. Proper modeling of skills and competencies provides, among other things, a common language for assessments, a foundation for consistent interviewing, a linkage between performance management and learning, and a means for aligning business strategy and skills for driving organizational performance. It also improves knowledge management by making explicit what the organization knows and can perform. In this thesis, we present a framework for profiling human resources over time. In particular, we use first-order logic to represent and reason about expertise, skills and competencies and capture information about sources of skill and competency information. The framework provides: - a formal ontology for skill and competency management which specifies how individuals should be represented and evaluated against a skill, - a technique for inferring and validating skills and competencies over time using different sources of information, - a systematic way of evaluating human resources in order to provide a more efficient, structured, and consistent assessment process, and - techniques for identifying unreliable sources of information and revising trust in these sources. This work enhances the ability of organizations to better utilize their human assets and improves the task of expert finding required for accomplishing knowledge intensive tasks and solving complex problems.

The aim of the study is to find out how employees and employers consider the importance of social support for the work with competency management of organizations. With the goal of generating balance between work life and personal life of employees and attractiveness and prosperous development of organizations. The study has a qualitative approach and semistructured interviews as method. The participants who chose to be a part of the study are employed in organizations and represent both employees and employers. According to previous research the most common forms of social support in work life are emotional and instrumental. In general, emotional social support is considered to be the most important for individuals. The empirical material have been analyzed by meaning concentration. The results have been analyzed from the perspective of systems theory. The findings of the study indicate that all forms of social support are considered contributing to balance between work life and personal life of employees and attractiveness and prosperous development of organizations. However other factors are influencing as well. The conclusions are that social support advantageously can and should be applied in competency management of organizations and that also leadership should be focused on. Organizations are recommended to consider individual needs when offering social support to employees. The perspective of systems theory applied when analyzing the results contributed to an overall understanding of the complexity of balance between work life and personal life of employees and competency management of organizations. Therefore systems thinking is suggested as starting point for leadership of organizations.

A gerÃncia na EstratÃgia SaÃde da FamÃlia surge como prÃtica profissional a partir da necessidade de inserÃÃo de um profissional que esteja voltado a responder as demandas organizacionais e de atenÃÃo à saÃde, bem como articular a Rede de AtenÃÃo à SaÃde para garantir a integralidade da atenÃÃo e do cuidado, na perspectiva da AtenÃÃo PrimÃria à SaÃde. A partir da existÃncia desse ator, percebemos o grau de responsabilidades que o mesmo vem assumindo, por exigÃncia do territÃrio e pela secretaria municipal de saÃde. Nesse complexo de atribuiÃÃes e fazeres, a sistematizaÃÃo das competÃncias do gerente para a EstratÃgia SaÃde da FamÃlia faz-se uma necessidade, frente ao desafio que està posto de reconhecer esse profissional como necessÃrio ao bom funcionamento das aÃÃes e dos serviÃos de saÃde. Este estudo teve como objetivo analisar as competÃncias para o gerenciamento em Centros de SaÃde da EstratÃgia SaÃde da FamÃlia atravÃs da prÃtica dos gerentes do municÃpio de Sobral-CE. Trata-se, portanto, de uma pesquisa de abordagem qualitativa, do tipo estudo de caso, utilizando pesquisa bibliogrÃfica, considerando a abordagem construtivista da competÃncia a partir dos estudos principalmente de Bertrand Shwartz (apud DELUIZ, 2001), Irigoin Barrene e Vargas Zuniga (2004), dentre outras contribuiÃÃes. A pesquisa foi realizada entre outubro de 2012 a abril de 2013. A coleta de dados consistiu de grupo focal, entrevista semiestruturada e questionÃrio. Teve como sujeitos da pesquisa gerentes, tutores de territÃrio, profissionais da equipe da ESF, gestor municipal e coordenaÃÃo da AtenÃÃo PrimÃria. Essa multiplicidade de sujeitos foi propositadamente relacionada para conformar a abordagem construtivista da competÃncia quando propÃe a participaÃÃo de diferentes sujeitos diretamente ligados Ãs prÃticas profissionais do gerente, para anÃlise das situaÃÃes de trabalho. Para anÃlise dos dados, foi utilizada a anÃlise temÃtica descrita por Minayo (2008). Como resultados, pudemos identificar um grande nÃmero de prÃticas, atribuiÃÃes e responsabilidades que foram sendo assumidas e incorporadas a partir de demandas da gestÃo e do territÃrio de forma assistemÃtica, gerando uma diversidade de âmodelosâ de gerenciamento. Com a anÃlise, foi possÃvel identificar 24 competÃncias, a qual optamos por sistematizÃ-las utilizando o quadrilÃtero da formaÃÃo para a Ãrea da saÃde: GestÃo, AtenÃÃo, EducaÃÃo e Controle Social. Dentre as competÃncias identificadas a gestÃo de pessoas e a gerÃncia de pessoal foi a mais citada pelos sujeitos do estudo. / Management in the Family Health Strategy (FHS) arises as professional practice from the need for the insertion of a professional that is directed to responding organizational and health care demands, as well as articulating the Health Care Network to guarantee care integrality and the care a person needs, in the Primary Health Care perspective.From the existence of this actor, we understand the level of responsibility that they have been taking on, through territorial demand and by the municipal secretary of health. In this complex of attributions and duties, the systematization of management competencies for the Family Health Strategy becomes a need, facing the challenge that is placed in recognizing this professional as necessary for the proper functioning of health actions and services. This study had as objective to analyze the competencies for the management of Health Centers in FHS through the practice of managers in the municipality of Sobral, CearÃ.This is, therefore, a case study type study, with qualitative approach, using bibliographic survey, considering the constructivist approach of competency mainly from studies by Bertrand Shwartz (apud DELUIZ, 2001) and Irigoin Barrene and Vargas Zuniga (2004) among other contributions. The study was conducted between October 2012 and April 2013. Data collection consisted of group focus, a semi-structured interview and a questionnaire. The subjects of this study were managers, tutors from the territory, FHS professionals, the municipal manager and Primary Care coordination. This multiplicity of subjects was purposely related to comply with the constructivist approach of competency when it proposes the participation of different subjects directly linked to the professional practice of the manager, for the analysis of work situations.For data analysis, we used the thematic analysis described Minayo (2008). With the results, we were able to identify a large number of practices, attributions and responsibilities that are being taken on and incorporated from management and territorial demands in a non-systematic manner, generating a diversity of management âmodelsâ.From the analysis, it was possible to identify 24 competencies, from which we opted to systematize, using the quadrilateral formation for the area of health: Management, Care, Education and Social Control. Among the competencies identified people management and personnel management were most cited by the study subjects.

Submitted by (edna.saturno@ufrpe.br) on 2016-06-02T14:42:25Z No. of bitstreams: 1 Maria do Ceu de Sena Moura.pdf: 2631974 bytes, checksum: 10787c3e80077191fae4235bed863dcf (MD5) / Made available in DSpace on 2016-06-02T14:42:25Z (GMT). No. of bitstreams: 1 Maria do Ceu de Sena Moura.pdf: 2631974 bytes, checksum: 10787c3e80077191fae4235bed863dcf (MD5) Previous issue date: 2014-05-26 / This paper proposes the incorporation of a model using the French Multicriteria Decision Aid ELECTRE TRI in light of management competencies. The axes of Knowledge, Skill and Attitude (KSA) were inserted in to an algorithm as the criteria, while the evaluated employees were treated as alternatives. To model the problem, we conducted an exploratory field study of 101 employees who work in a call center specialized in credit recovery and collection in the state of Pernambuco, Brazil. The data collected was subjected to quantitative analysis. The theoretical framework allowed exploring the policies and practices of managing people, managing people in a call center, management competencies, the Multicriteria Decision Aid and ELECTRE TRI. The results indicated that it was possible to perform specific modeling for each type of function. In the group of attendants, it was observed that about 15% of workers demonstrated poor performance. A similar result was observed in 10% of managers. In relation to administrative advisors, it was found that 50% of the professionals interviewed were classified as having low performance on competencies, and the other 50% with high competence, a result that is justified when we stratified the uptime of professionals. The suggested model appears to be a new proposal supporting the process of hiring, firing and training. / O presente trabalho propõe a incorporação de uma modelagem, através do método francês de apoio multicritério ELECTRE TRI à luz da gestão por competências. Os eixos de Conhecimento, Habilidade e Atitude (CHA) foram inseridos no algoritmo como critérios, enquanto que os funcionários avaliados foram tratados como alternativas. Para modelagem do problema, foi conduzida uma pesquisa de campo de caráter exploratório com 101 funcionários que atuam numa empresa de Call Center de Pernambuco, especializada em recuperação de crédito e cobrança. Os dados coletados foram submetidos às análises quantitativas. O embasamento teórico permitiu explorar as políticas e práticas de gestão de pessoas, a gestão de pessoas no Call Center, a gestão por competências, o Apoio Multicritério à Decisão e o ELECTRE TRI. Os resultados indicaram que foi possível realizar modelagens específicas para cada tipo de função. Nos grupos de atendentes, observou-se que cerca de 15% dos trabalhadores demonstraram baixo desempenho. Resultado semelhante foi observado em 10% dos gestores. Quanto aos assessores administrativos, foi constatado que 50% dos profissionais entrevistados foram classificados com baixo desempenho nas competências, e os demais, com competência elevada, resultado que se justifica quando estratificamos o tempo de atividade dos profissionais. O modelo sugerido aparece como uma nova proposta de apoio nos processos de demissão, contratação e treinamentos.

O presente estudo procurou tecer uma leitura construtivista do fenômeno da criação de conhecimento nas organizações considerando-se três pressupostos: primeiro, que a realidade apresenta-se ao indivíduo a partir de uma posição intersubjetiva; segundo, que o ato de conhecer implica em interações de ordem cognitiva e social; e terceiro, que a ação subjetiva e a legitimação normativa implicam a negociação de significados compartilhados entre o sujeito e a instituição. O objetivo foi, a partir dessa compreensão, explorar como as atividades, que envolviam a criação de conhecimento, podiam ser apreendidas como significativas, particularmente pelos profissionais em funções de média gerência. Além da criação de conhecimento, outras três variáveis foram consideradas: estratégia empresarial, competência individual e papel da média gerência. Desenvolveram-se categorias interpretativas para cada uma dessas variáveis a fim de classificar seus principais conceitos e facilitar o tratamento analítico. Decidiu-se pela média gerência dada a importância relativa que ela exercia no processo de criação de conhecimento, de acordo com a literatura. Como parte da pesquisa, realizou-se um estudo de campo que contou com a participação de cinco superintendentes regionais de um banco privado estrangeiro, no exercício dessa função de gerência intermediária. Decidiu-se por empreender uma pesquisa etnográfica, que exigiu a inserção do pesquisador no contexto de trabalho dos participantes. Realizaram-se três encontros com cada um dos cinco participantes para tratar de suas experiências passadas, projeções futuras e realidades presentes; além de momentos de observação. Apesar do tratamento essencialmente qualitativo, a pesquisa fez uso de mapas causais, que serviram como guias à interpretação. Com os dados obtidos, duas análises foram conduzidas: a primeira, tratou de uma narrativa analítica do que os participantes interpretavam ser atividades significativas de criação de conhecimento e que participavam no cotidiano do trabalho; e a segunda, procurou tecer um quadro teórico-explicativo - considerando as dimensões cognitiva e social envolvidas no ato de conhecer - que permitiu compreender melhor os elementos e as relações envolvidas na construção de significados compartilhados por aquele grupo de pessoas. Como resultado, identificou-se que nas atividades interpretadas como significativas havia reciprocidade entre as representações que os participantes tinham da realidade (dimensão cognitiva) e o papel institucional que exerciam (dimensão social). / Abstract The current study aimed to look at the knowledge creation in organisations from a constructive perspective, based on three assumptions: first, that reality appears to individuals from an inter-subjective perspective; second, that the act of knowing demands cognitive and social interactions; third, that subjective action and normative legitimisation involve individual and organisation negotiation for shared meaning. The objective, from this comprehension, was to explore how the activities related to knowledge creation could be grasped as meaningful, particularly by the middle management. Besides knowledge creation, other three variables were taken into account: business strategy, individual competency and the role of middle managers. Interpretative categories were developed to each of these variables in order to categorise their main concepts and support analytical treatment. The middle management was taken into account due to its relative importance at process of knowledge creation, according to the literature. As part of the research, a fieldwork took place involving five regional superintendents holding middle management positions at a private and foreign commercial bank in Brazil. An ethnographical research was taken and it inserted the researcher at the context of work of those participants. Three meetings with each of the participants were taken in order to talk about past experiences, future projection and present realities; besides moments of routine observations. Regardless of the focus on qualitative methods, casual maps served as guides for interpretation. After obtaining the data, two analysis were taken: the first was an analytical narrative of what the participants interpreted as being meaningful knowledge creation activities; and the second, suggested a theoreticalexplicative framework - considering the cognitive and social dimensions involved in the act of knowing - that allowed a better comprehension of the elements and relations involved in shared meaning construction by that group of people. As a result, it was identified that at the activities interpreted as meaningful there was reciprocity between the representations that participants had about reality (cognitive dimension) and their institutional role (social dimension).