Today's society is characterized by consumption and consumers are offered endless amount of choices. This has developed thanks to society's susceptibility to consumption. Market competition is increasing constantly, which forces companies to evolve more and more in order to get a good knowledge of the consumer. A committed company can adapt and develop different marketing strategies using the knowledge of consumer behavior, thereby acting as a competitive tool that strengthens their market position. Products that brings forth a certain behavior of the consumer, such that the consumer will be prone to spend more time in searching information, refers to as high involvement products. During the decision making process, the consumer can be influenced by everything from past experience to perception of personality. The study is designed using only primary data and the survey is based on open interviews with five consumers who have made a purchase of a high involvement product within the last month. With the help of theories and previous research, the collected data analyses some of the different factors that can influence the consumers during the consumer buying decision process of a high involvement product. A clear connection can be found between consumer buying decision process and the different characteristics which are reflected in the study's theory chapter. The most recurrent attributes that the consumers have been affected by the purchase decision process first step, appear to be also upcoming in the following stages. The most frequent factor, as consumers proved most affected by are groups. Primary groups, in the form of parents, family members and friends, returning several times at all of those asked consumers purchase decision process. The reason can be that the feeling of trust from the costumer’s side is higher in the primary groups, while there may exist lack of trust for retailers as they may seem to act for company or personal gain.

Idag finns ett stort utbud av varumärken och ölsorter på Systembolaget och detblir allt viktigare att synas bland alla konkurrenter i butikshyllan. I takt med attkonkurrensen ökar räcker det inte längre att enbart kunna distribuera ett gott öl,även paketeringen behöver vara intressant och trovärdig.Syftet med studien är att undersöka om det visuella uttrycket påverkarkonsumentens val av öl i butik. Syftet är dessutom att undersöka om det finnsett segment konsumenter av målgruppen som köper öl, som är mer eller mindrebenägna att köpa öl med ett mer okonventionellt visuellt uttryck i etiketten.Studien förväntas även kunna påvisa gemensamma drag för konsumenten i dettasegment.Följande frågeställningar togs fram för att utreda detta ämne: vad i öletikettensvisuella uttryck påverkar konsumentens val av öl i butik, eller finns det andrafaktorer som är avgörande för köpbeslutet? Samt: om det finns, vad ärutmärkande drag hos konsumenter som har en tendens att köpa öl med ett merokonventionellt visuellt uttryck i etiketten? För att svara på våra frågeställningargenomfördes en kartläggning med hjälp av en webbenkät riktad tillkonsumenten samt semistrukturerade intervjuer med sakkunniga inombranschen.Resultatet visar att ölets karaktär påverkar konsumentens köpbeslut mest menäven etikettens design, pris och förpackning är avgörande påverkansfaktorer påköpbeslutet. Illustrationer och andra konstnärliga inslag i etiketten är detvisuella uttryck som påverkar målgruppen mest. Den typiska konsumenten är32 år, bor i stad, har en högre utbildning, är student och/eller heltidsanställd, harmat och dryck som intresse, är nyfiken och spontan och uppfattas somlivsnjutare av andra.Slutsatsen är att det finns ett segment konsumenter som är målgrupp för öl medett mer okonventionellt uttryck i sina etiketter. Vi kan även se att detta segmenthar gemensamma drag i form av intressen och dylikt. Studien pekar även på attdet visuella uttrycket påverkar konsumentens val av öl i butik. / Today, there is a large selection of brands and beers at Systembolaget and it’sbecoming increasingly important to be visible among all competitors on thestore shelf. As competition increases, it is no longer enough just to be able todistribute a good beer, even the packaging needs to be interesting and credible.The purpose of this study is to investigate whether the visual expressioninfluences the consumer's choice of beer in the store. The purpose is also toinvestigate whether there is a segment of consumers of the target group whobuy beer, who are more or less inclined to buy beer with a more unconventionalvisual expression in the label. The study is also expected to demonstratecommon features for the consumer in this segment.The following issues were raised to investigate this topic: what, in the beerlabel's visual expression, affects the consumer's choice of beer in the store, orare there other factors that are crucial to the purchase decision? Also: if thereare, what are the distinctive features of consumers who tend to buy beer with amore unconventional visual expression in the label? To answer our questions, asurvey was conducted using a web survey addressed to the consumer as well assemi-structured interviews with experts in the industry.The result shows that the nature of beer influences the consumer's buyingdecision the most, but the label's design, price and packaging are also decisivefactors in the buying decision. Illustrations and other artistic elements in thelabel are the visual expressions that affect the target audience most. The typicalconsumer is 32 years old, lives in the city, has a higher education, is a studentand / or full-time employee, has food and drink as an interest, is curious andspontaneous and is perceived as enjoying life by others.The conclusion is that there is a segment of consumers who are the target groupfor beer with a more unconventional expression in their labels. We can also seethat this segment has common features in the form of interests and suchlike.The study also indicates that the visual expression affects the consumer's choiceof beer in the store.