Using typologies by Benoit (1995), Seeger (2006), and Heath (2006) this study argues that when an organization encounters multiple complications (e.g., perceived guilt, magnitude of harm, nature of the victims, etc.) compounding a crisis situation, that the organization’s best course of action is to employ atonement rhetoric. Second, this study also argues for the inclusion of a new best practice in crisis communication, which highlights the importance of organizations to recognize the impact visual evidence, especially video footage, has on complicating crisis response while also increasing demand for an appropriate and timely response. To do this the study uses the above typologies as well as Koesten and Rowland (2004) to carry out a rhetorical analysis of the NFL’s response to the Ray Rice crisis. This study finds that the NFL’s crisis response through the first three phases, though using nearly all of Benoit’s (1995) strategies, fails to meet all of Seeger’s (2006) and Heath’s (2006) best practices. It is only through meeting the requirements for atonement set out by Koesten and Rowland (2004) that the NFL meets the recommended best practices and achieves resolution from this crisis.

The Swedish crisis management system relies strongly on collaboration. Collaboration is even declared within official documents as an obligation when preparing for and acting upon a crisis event. Collaborating can bring powerful positive effects on crisis response efforts such as an increased workforce, sharing of resources and dissemination of risks. But collaboration is hard and depends on the existence of a series of components to be effective. One such component is the presence of trust between collaborative partners. Due to what appears to be a growing intensity in volunteer engagements within the Swedish crisis response system, issues of professional-volunteer collaboration become increasingly interesting. Volunteer adds a variety of benefits to a crisis operation, but also brings certain difficulties into the collaboration. This paper has used semi-structured interviews in order to explored determinants of trust building between professionals and volunteers organized in the FRG format. By using a qualitative content analysis approach and incorporating identified themes into a novel tentative theoretical model, it is shown that operative trust between professionals and volunteers are highly dependent on simulation exercises as well as personal and cultural familiarity.

abstract: Crises or large-scale emergencies such as earthquakes and hurricanes cause massive damage to lives and property. Crisis response is an essential task to mitigate the impact of a crisis. An effective response to a crisis necessitates information gathering and analysis. Traditionally, this process has been restricted to the information collected by first responders on the ground in the affected region or by official agencies such as local governments involved in the response. However, the ubiquity of mobile devices has empowered people to publish information during a crisis through social media, such as the damage reports from a hurricane. Social media has thus emerged as an important channel of information which can be leveraged to improve crisis response. Twitter is a popular medium which has been employed in recent crises. However, it presents new challenges: the data is noisy and uncurated, and it has high volume and high velocity. In this work, I study four key problems in the use of social media for crisis response: effective monitoring and analysis of high volume crisis tweets, detecting crisis events automatically in streaming data, identifying users who can be followed to effectively monitor crisis, and finally understanding user behavior during crisis to detect tweets inside crisis regions. To address these problems I propose two systems which assist disaster responders or analysts to collaboratively collect tweets related to crisis and analyze it using visual analytics to identify interesting regions, topics, and users involved in disaster response. I present a novel approach to detecting crisis events automatically in noisy, high volume Twitter streams. I also investigate and introduce novel methods to tackle information overload through the identification of information leaders in information diffusion who can be followed for efficient crisis monitoring and identification of messages originating from crisis regions using user behavior analysis. / Dissertation/Thesis / Doctoral Dissertation Computer Science 2015

abstract: ABSTRACT This dissertation examined how seven federal agencies utilized Twitter during a major natural disaster, Hurricane Sandy. Data collected included tweets between October 26-31, 2012 via TweetTracker, as well as federal social media policy doctrines and elite interviews, to discern patterns in the guidance provided to federal public information officers (PIOs). While scholarly research cites successful local and state government efforts utilizing social media to improve response efforts in a two-way communications interaction, no substantive research addresses social media’s role in crisis response capabilities at the federal level. This study contributes to the literature in three ways: it focuses solely on the use of social media by federal agencies in a crisis setting; it illuminates policy directives that often hamper federal crisis communication response efforts; and it suggests a proposed model that channels the flow of social media content for PIOs. This is especially important to the safety of the nation moving forward, since crises have increased. Additionally, Twitter was adopted only recently as an official communications tool in 2013. Prior to 2013, social media was applied informally and inconsistently. The findings of this study reveal a reliance upon a one-way, passive communication approach in social media federal policy directives, as well as vague guidelines in existing crisis communications models. Both dimensions are counter to risk management and crisis communication research, which embrace two-way interactivity with audiences and specific messaging that bolsters community engagement, which are vital to the role of the PIO. The resulting model enables the PIO to provide relevant information to key internal agencies and external audiences in response to a future crisis. / Dissertation/Thesis / Crisis Tweet Text and Data / Doctoral Dissertation Mass Communication 2017

Indiana University-Purdue University Indianapolis (IUPUI) / The criminalization of mental illness has drawn and kept a disproportionate number of people living with mental illness in jails and prisons across the United States. The criminal legal system is ill-equipped or unequipped to provide meaningful mental health care. Police often serve as gatekeepers to the criminal legal system in the midst of encounters involving people living with serious mental illness. The literature that examines police decision-making amid these highly discretionary encounters has been primarily situated in post-positivist, quantitative methodologies focused on police perspectives. There is a dearth of research with the direct involvement of people living with serious mental illness that employs more advanced qualitative methodologies. The purpose of this study was to understand the lived experience of police encounters from the perspective of people living with serious mental illness through multi-level analysis of the interpersonal and structural contexts which underpin these encounters. This critical phenomenological study used interpretative phenomenological analysis as process. A sample of 16 adults were recruited using purposive and snowball sampling and completed semi-structured interviews. The findings reported two descriptive areas for participants—aspects of serious mental illness and contemplations of power. The findings also included the interpretive analysis organized around six themes that emerged regarding the lived experience of police encounters: (a) significant context, to include serious mental illness, was made invisible, (b) the carceral response to serious mental illness and interpersonal issues, (c) law enforcement’s power to force submission, (d) facets of escalation, (e) law enforcement encounters lacked essential care, and (f) law enforcement encounters served as a microcosm of the criminal legal system. The implications of the study’s findings on police encounters as they are currently framed in the largely post-positivist, quantitative body of research are discussed. In addition, the current wave of national police response models and reform are considered and connected to implications for social work practice. Finally, culminating in the findings’ implications for a growing edge of critical phenomenology that incorporates intersectionality and disciplinary power and the central role of an abolition feminist praxis at the nexus of mental health, crisis response, and collective care.

The focus of this study was to investigate how a spatial interface can be effectively utilized to support information presentation and information integration via human-centric data visualization, leading to decreased cognitive load, more accurate situation awareness, and subsequently, improved task performance. In high tempo, information intensive environments like those managed by an emergency operations center (EOC), information organization tools are essential. Though users can be trained to use conventional email software applications efficiently, the constraints of the information management paradigms inherent to conventional systems may limit a user's ability to gather context and create an accurate picture of the situation. It is possible that new data visualization techniques and information management paradigms may improve a user's performance far beyond these limits. To address these issues, theories regarding information management, cognitive workload and data visualization paradigms were explored and applied to create a software prototype spatial interface. This study focused on how an individual member of an EOC would need to collect and organize incoming incident reports (e.g., emails) for the purpose of quick analysis and integration. The operator then used this information to build a picture of the event or events taking place in their sphere of influence. Performance metrics were applied to determine whether or not an individual could perform faster and more accurately with the Incident Report Visual Organizer (IRVO) prototype software interface as opposed to a conventional interface (Microsoft Outlook). The findings from this exploratory evaluation are discussed, as well as the potential implications of utilizing spatial interfaces to manage information in dynamic environments.

No description available.

Bakgrund: Bland det värsta som kan hända företag är att få en going-concern varning eftersom det är en signal till intressenter om att företag inte tros överleva under en längre tidsperiod. Tidigare studier har studerat effekterna av en going-concern varning för företags intressenter och på kortsikt vad som händer med företag. Det gör att vi vill studera hur företag agerar för att undvika konkurs och likvidation och därmed överleva going-concern varning. Syfte: Syftet med studien är att förklara hur företag agerar för att överleva en going-concern varning med fokus på kommunikation. Vi kommer därför att skapa en modell. Metod: Studien har en forskningsansats som är deduktiv där vi tar avstamp från resursberoende teorin, institutionell teori och attribution theory. Den empiriska datan är av kvantitativ art och är insamlad via enkätundersökning samt en dokumentstudie av årsredovisningar. Slutsats: Vi har kommit fram till att en going-concern varning är en kris för företag. Företagen behöver identifiera relevanta intressenter vid en going-concern varning på grund av begränsade resurser. Identifieringen sker genom att studera om företaget innehar främst attributen makt och brådskande men även attributet legitimitet. För att företagen ska behålla en god relation till sina intressenter vid krisen behövs allmän och specifik kommunikation. För att hantera en going-concern varning och minska de negativa effekterna kan företagen använda sig av primär och sekundär kriskommunikationsstrategier. / Background: One of the worst things that can happen to a business is to receive a going-concern warning. That is due to the fact that a going-concern warning is a signal to stakeholders concerning the matter that it is a risk that the business will not survive the next twelve months. Earlier studies have examined the effects of a going-concern warning on the businesses stakeholders and what happens to companies in the short term. That has made us want to examine how business leaders act to avoid bankruptcy and liquidation and therefore survive a going-concern warning. Purpose: The purpose of our study is to explain how business leaders act in order to survive a going-concern warning. The focus of the study will be on communication. To fulfill this purpose we will construct a model. Method: The study has a deductive research approach with a base in resource dependence theory, attribution theory and institutional theory. The empirical data is of a quantitative nature and is collected through survey and a document study of annual reports. Conclusion: We have come to the conclusion that receiving a going-concern warning will be experienced like a crisis by companies. Due to scarce resources companies will need to priorities their stakeholder in order to keep the ones relevant to the survival of the business. Business leaders will identify relevant stakeholder by examining the presence of power, legitimacy and urgency in stakeholder-manager relationships. Companies will in order to keep a good relationship with their stakeholders communicate though information channels directed towards the public and specific stakeholders. To reduce the effects of a going-concern warning companies will use primary and secondary crisis response strategies.

Complex socio-technical problems such as climate change and the opioid epidemic strain current conceptions of public problem solving. Practitioners, including technical communication researchers, need methods that address immediate needs while supporting sustained community and policy response. Drawing on new materialist theory, technical communication research methods, and participatory research design, I trace the 2015 outbreak of HIV in Scott County, Indiana, and the subsequent passage of syringe exchange legislation, to craft frameworks for collaborative research calibrated to the messiness of wicked problems. My study draws on analysis of publicly available documents related to the outbreak, and interviews with public health practitioners, and community activists in order to identify sensitizing metaphors, and map how different metaphors organize work. Mapping these differences, and the networks they create for policy-making, operational response and research makes visible the embedded work of technical communication. I hope my research will help scholars and practitioners work more closely and communicate more effectively with more interdisciplinary and diverse audiences, contributing to critical scholarship that builds better communities. <br>

In our interconnected world, social media is a vital tool for communication in the everyday life of individuals. The importance of social media in society has increased not only in times of peace, but social media has grown to be instrument of influencing crisis. In recent years, social media’s role in crisis and crisis response was observed by many scholars for different crisis. One of the most recent ones is the water crisis in Cape Town, South Africa, which was chosen as a case study due to its current relevance in the social media landscape. The obviously high use of social in this crisis is what this qualitative desk study investigates. This study does, however, not aim to analyse social media as a solution for a crisis, but sheds light on the patterns of social media behaviour. This research thus aims to understand Why people turn to social media in a crisis? Subsequent to this, this research analyses whether different types of users resort to social media during a crisis for different reasons. The results were obtained through applying a frameworks: As the main tool of analysis, the Different Users and Usage Framework by Houston et al. (2015). Assisting on explaining some specific part of the findings, the Theory of Planned Behavior (Icek Ajzen, 1991) was applied. Three main findings were analysed for the case study: (1) People turn to social media during a crisis for different reasons and in the case of the water crisis in South Africa, fifteen usage areas were observed. (2) According to the analytical results, different users tend to dominate different usage areas and (3) During the Cape Town crisis, it was common practice for businesses and corporations to raise awareness and combine it with promoting their business.