Denna studie har gjorts för att se hur personal på daglig verksamhet uppfattar sitt eget bemötande och hur de arbetar med att ge ett bra bemötande. Den forsknings som finns är begränsad, speciellt inom det valda området och det finns en gemensam medvetenhet hos forskarna att det finns en bemötandeproblematik. En medvetenhet hos forskarna att det behövs mer utbildning som handlar om kommunikation och bemötande. Metoden som har använts i denna studie är en kvalitativ metod med semi-strukturerade intervjuer. Den personal som deltog i studien arbetade inom kommunalt eller på privatägd daglig verksamhet runt om i sydvästra Skåne. Personalen fick möjligheten att reflektera över sitt bemötande och det fanns en medvetenhet i när ett dåligt bemötande gavs och detta såg personalen som en del av en process. De såg sitt bemötande av brukarna som viktigt och betydelsefullt och för att stärka brukarnas empowerment bemöter personalen dem med respekt genom att skapa tillit och trygghet hos brukarna. Det som studien kom fram till var att personalen hade en medvetenhet inom sitt eget bemötande och att utbildning var en viktig del av att skapa sig kunskap och erfarenheter inom bemötande och kommunikation. Personalen hade även en förförståelse i hur kommunikation och attityder hörde ihop med bemötandet och hur de kunde förbättra sitt bemötande genom att reflektera och diskutera med sina medarbetare. / This study has been done to see how the staff in daily activity centers experience their interaction and how they are working to provide a good response. There is a limited amount of studies in the chosen field and there is a common awareness among scientists that an attitude problem exists. There is an awareness of the fact that it needs more education about communication and interaction. The study was carried out with a qualitative method with semi-structured interviews. The staff who participated in the study worked in privately owned or publicly managed daily activity centers across the southwest of Skåne. By having the staff reflect on their approach and how they interacted, it raised an awareness of when a less than ideal interaction had occurred and this was seen as a part of the process. They saw their interaction with the users as important and significant. To facilitate empowerment to the user, the staff treats the users with respect. This helps build up a sense of trust and security between them.The conclusion of the study was that staff members were aware of their own interaction with their users and that education was an important part of creating knowledge and experience in interaction and communication. The staff also had an understanding of how communication and attitudes belonged to the interaction and how they could improve their approach by reflecting and discussing it with their fellow staff members.

This essay aims to examine the meaning work at daily activity centers gives people with intellectual disabilities and the questions these people consider necessary to ask in quality surveys. This has been done by interviews with twelve respondents in various daily activitiy centers within a private care company in the Stockholm area. The theories that has been used to analyze the empirical data is SOC - sence of coherence, stigma and empowerment. The result shows that the meaning of daily activity is to create and maintain social contacts, feeling important and needed by others and an opportunity to feel “normal” and like everybody else. Furthermore, the results show that the possibility of self-determination, the fellowship with personal and other participants and to have tasks with moderate severity are necessary questions to ask in quality surveys. Another result shows that the respondents are aware that the absence of salary differs a regular job from work in a daily activity center.

ABSTRACT The aim of this study was to examine advantages and barriers that can appear when the municipal employment service and daily activity center work together in close collaboration. The study is based on semi-structured interviews with managers and employees in three municipalities in Värmland. The questions were:  How does the municipal employment service and the daily activity center work together?  Are the respondents experiencing any barriers in the collaboration processes between the municipal employment service and daily activity center?  Are the respondents experiencing any advantages when the municipal employment service and daily activity center work close together? If so, are the advantages primarily economical, professional or individual?  Does the collaboration processes in the three municipalities reflect the factors that supports as well as impedes collaboration that Danemark and Kullberg´s identified in their report (1999)? The results are analyzed from the new-institutional theory by Grapes (2006) and the factors that support and impede collaboration by Danemark & Kullberg (1999). The study shows three completely different ways of collaboration. In Hagfors the two sectors collaborate primarily in daily job tasks, in Grums there are no collaboration at all and in Kristinehamn they collaborate at some extent regarding external work training sites. Furthermore, the results show some of the barriers the municipalities experience such as inadequate information, differences in knowledge as well as economy. The respondents could see great advantages for the individual in enhanced quality, teamwork among staff and in work performance. The summary that compiles factors who supports and impedes collaboration shows that in comparison, Hagfors is best prepared when it comes to collaboration between the two sectors and Grums is least equipped for working together.