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71	High Stakes Testing and Accountability Mandates: Impact on Central Office Leadership Carver, Susan D. 11 December 2008 (has links) No description available. Education Education History Elementary Education School Administration Secondary Education accountability case study central office administrators data driven decision making directives distributed leadership high stakes tests K-12 leadership mandates NCLB Ohio reform state report cards strategies superintendent.
72	Analytisk CRM för beslutsstöd : Faktorers påverkan på förmågan för beslutsfattande, samt dess genererade sociotekniska förändringar / Analytical CRM for decision support : Factors' impact on decision-making capability, and its generatedsociotechnical changes Salloum, Alexander, Yousef, Johan January 2023 (has links) Dagens samhälle genomgår förändringar av betydande karaktär som i stor utsträckningdrivs av digitalisering. En av de mest påtagliga förändringarna som påverkar företagenär förändringarna i konsumentbeteendet. Dessa dramatiska förändringar utgör enbetydande utmaning för företag då traditionella metoder för kundhantering inte längre ärtillräckliga.Betydelsen av Customer Relationship Management (CRM), utifrån ett analytiskttillvägagångssätt, blir då avgörande för att bättre hantera kundrelationer i dagens högtkonkurrerande arbetsmiljö. Analytisk CRM är ett IT-beroende arbetssystem däranvändaren av data och analys utför processer och aktiviteter som gör att erbjudnaprodukter och tjänster i högre grad möter kundernas behov. Studiens övergripande målär att genom insikter förstå hur beslutsfattare upplever olika faktorers påverkan påderas förmåga att använda analytisk CRM för att stödja deras beslutsfattande samt desociotekniska förändringar som genereras av det. För att uppnå detta antogs enkvalitativ forskningsmetod där djupintervjuer genomfördes. Sju respondenter, medvarierande roller som Business Analyst, Data Scientist, Marknadschef och CRMansvarig intervjuades för att få deras insikter och erfarenheter om analytisk CRM.Studiens resultat och slutsats visar på att beslutsfattare anser kundcentrering ochinformationsteknik som avgörande faktorer för användningen av analytisk CRM.Kundcentreringen skapar en datadriven miljö som främjar datadriven beslutsfattandegenom användningen av data och analys. Det genererar sociotekniska förändringar påbåde djupare och ytmässiga nivåer. Informationstekniken spelar en avgörande roll iinsamling, hantering och analys av data. Detta påverkar beslutsprocesserna till att blidatadrivna och stärker beslutsfattarnas förmåga att fatta välgrundade beslut.Sociotekniska förändringar som generades av informationstekniken var på ytliga nivåer. / Society today is undergoing significant changes largely driven by digitalization. Onetangible change that impacts businesses is the shift in consumer behaviour. Thesedramatic changes pose a significant threat for companies as traditional methods forcustomer management are no longer sufficient.The significance of Customer Relationship Management (CRM), based on an analyticalapproach, therefore becomes crucial to better manage customer relationships in today’shighly competing work environment. Analytical CRM is an IT-reliant work system whereparticipants of data and analysis perform processes and activities that enable offeredproducts and services to better meet the needs of customers. The overall goal of thestudy is to understand through insights how decision-makers' experience variousfactors' impact on their ability to utilize analytical CRM to support their decision making,as well as the sociotechnical changes generated by it. To achieve this, a qualitativeresearch method was adopted, where in-depth interviews were conducted. Sevenrespondents, with varying roles as Business Analyst, Data Scientist, Marketing Managerand CRM Manager, were interviewed to get their insights and experiences on analyticalCRM.The study’s results and conclusion show that decision-makers consider customercentricity and information technology (IT) as a pivotal factors' influencing the use ofanalytical CRM. Customer centricity fosters a data-driven environment that promotesdata-driven decision-making through the utilization of data and analysis. It generatessociotechnical changes on both deeper and surface structures. IT plays a critical role inthe collection, management, and analysis of data. This impacts decision-makingprocesses to become data-driven and enhances the decision-makers' ability to makedata-driven decisions. Sociotechnical changes generated by information technologywere at surface structures. Analytical CRM IT-reliant work system Critical Success Factors (CSF) Abilities to analyze data Data-driven decision making Information technology (IT) Analytisk CRM IT-beroende arbetssystem Kritiska framgångsfaktorer Förmågor för analys av data Datadrivet beslutsfattande Sociotekniska förändringar Kundcentrering Informationsteknik (IT) Information Systems
73	Introducing Generative Artificial Intelligence in Tech Organizations : Developing and Evaluating a Proof of Concept for Data Management powered by a Retrieval Augmented Generation Model in a Large Language Model for Small and Medium-sized Enterprises in Tech / Introducering av Generativ Artificiell Intelligens i Tech Organisationer : Utveckling och utvärdering av ett Proof of Concept för datahantering förstärkt av en Retrieval Augmented Generation Model tillsammans med en Large Language Model för små och medelstora företag inom Tech Lithman, Harald, Nilsson, Anders January 2024 (has links) In recent years, generative AI has made significant strides, likely leaving an irreversible mark on contemporary society. The launch of OpenAI's ChatGPT 3.5 in 2022 manifested the greatness of the innovative technology, highlighting its performance and accessibility. This has led to a demand for implementation solutions across various industries and companies eager to leverage these new opportunities generative AI brings. This thesis explores the common operational challenges faced by a small-scale Tech Enterprise and, with these challenges identified, examines the opportunities that contemporary generative AI solutions may offer. Furthermore, the thesis investigates what type of generative technology is suitable for adoption and how it can be implemented responsibly and sustainably. The authors approach this topic through 14 interviews involving several AI researchers and the employees and executives of a small-scale Tech Enterprise, which served as a case company, combined with a literature review. The information was processed using multiple inductive thematic analyses to establish a solid foundation for the investigation, which led to the development of a Proof of Concept. The findings and conclusions of the authors emphasize the high relevance of having a clear purpose for the implementation of generative technology. Moreover, the authors predict that a sustainable and responsible implementation can create the conditions necessary for the specified small-scale company to grow. When the authors investigated potential operational challenges at the case company it was made clear that the most significant issue arose from unstructured and partially absent documentation. The conclusion reached by the authors is that a data management system powered by a Retrieval model in a LLM presents a potential path forward for significant value creation, as this solution enables data retrieval functionality from unstructured project data and also mitigates a major inherent issue with the technology, namely, hallucinations. Furthermore, in terms of implementation circumstances, both empirical and theoretical findings suggest that responsible use of generative technology requires training; hence, the authors have developed an educational framework named "KLART". Moving forward, the authors describe that sustainable implementation necessitates transparent systems, as this increases understanding, which in turn affects trust and secure use. The findings also indicate that sustainability is strongly linked to the user-friendliness of the AI service, leading the authors to emphasize the importance of HCD while developing and maintaining AI services. Finally, the authors argue for the value of automation, as it allows for continuous data and system updates that potentially can reduce maintenance. In summary, this thesis aims to contribute to an understanding of how small-scale Tech Enterprises can implement generative AI technology sustainably to enhance their competitive edge through innovation and data-driven decision-making. UX HCD HCI AI Artificial Intelligence Generative AI Implementing AI LLM GPT RAG Chatbot Prompt engineering Prompting framework Hallucinations Transparency Interaction Technologies Usability Linguistics Innovation SME Tech Enterprise Qte Growth factors Documentation Communication Knowledge retention Competence development Education Training Retrieval Model Data Data Management Database Knowledge base Maintenance Data security Data driven decision making Data analytics Social sustainability Economical sustainability Figma Trello Github OpenAI GTPs VsCode Azure CoPilot Google Bard Zapier GCS API Pipeline Parsing data Sorting data Storing data Human Computer Interaction Interaction Technologies Interaktionsteknik

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High Stakes Testing and Accountability Mandates: Impact on Central Office Leadership

Analytisk CRM för beslutsstöd : Faktorers påverkan på förmågan för beslutsfattande, samt dess genererade sociotekniska förändringar / Analytical CRM for decision support : Factors' impact on decision-making capability, and its generatedsociotechnical changes