Main goal of this paper is to define a solution for employee training and development programs. The goal is accomplished through formulating of project management plan and specifications of requirements and software architecture.

Magister Philosophiae - MPhil / This study focuses on the learning experiences of adult learners entering higher education for the first time. Based in the Department of Adult Education and Extra-Mural Studies at the University of Cape Town, it analyses the experiences of successful adult learners on the first year (1995) of a formal Certificate Programme in Adult Education, Training and Development. The study concludes that the ways in which contexts and learning relate is complex. We need to understand that it is at the intersection of the individual and the social that meaning is made and negotiated in learning. This understanding, it is argued, is crucial to better understand the relationship between access, learning and success - within but also across contexts. The implications of this are raised tentatively by looking at alternative approaches to curriculum development and teaching-learning processes.

No / Government supported expansion of the nursing role within Accident & Emergency (A&E) departments in the United Kingdom (UK) has begun to break down the traditional barriers to professional practice. Today, many nurses working within A&E departments are both requesting and interpreting radiographic examinations as part of their normal working practice. However, role expansion does not occur without increased responsibility. Unsatisfactory requests for radiography and inaccurate radiographic interpretation may result in inappropriate patient treatment, misuse of resources, patient recall and litigation. Nurses undertaking these role extensions need to ensure that their levels of knowledge and skill to perform the role are appropriate and adequately supported. This article summarises the results of a national questionnaire survey of A&E nurse managers that aimed to identify current working practices, including education, training and limitations to practice, with respect to the requesting and interpretation of trauma radiographs by A&E nurses.

Ações educacionais a distância têm sido utilizadas frequentemente por instituições públicas visando a garantir uma aprendizagem contínua de diferentes servidores. Nesta situação incluem-se os profissionais da saúde pública, uma vez que o Sistema Único de Saúde (SUS) no Brasil exige práticas profissionais que envolvem novos conhecimentos e procedimentos. A presente tese se divide em dois estudos. O objetivo do Estudo 1 consiste em analisar a influência de variáveis relacionadas às características da clientela (dados pessoais, dados profissionais e bem-estar no trabalho) e à reação ao curso (reação aos procedimentos instrucionais e reação ao desempenho do tutor) no processo de aprendizagem. O objetivo do Estudo 2 consiste em construir instrumentos de medida de Transferência de treinamento que mediram a frequência com que os participantes aplicaram conhecimentos, habilidades e atitudes (CHA) no trabalho após o termino dos cursos. As ações educacionais avaliadas consistem em cursos de especialização ofertados a distância, via internet, para profissionais de saúde pública por duas Universidades Federais do Estado de Minas Gerais: Universidade Federal de Minas Gerais (UFMG) e Universidade Federal de Juiz de Fora (UFJF). A coleta de dados foi realizada por meio da aplicação de questionários via e-mail e através de links inseridos no Ambiente Virtual de Aprendizagem (AVA) dos cursos, sendo respeitados os aspectos éticos envolvidos. Foram utilizados como instrumentos de medida questionários que investigaram dados pessoais, dados profissionais, bem como Escala de Bem-estar no trabalho, Escala de Reação aos procedimentos instrucionais, Escala de Reação ao desempenho do tutor e questionários de avaliação de Transferência de treinamento que foram construídos para serem utilizados neste estudo. A aprendizagem foi avaliada a partir das notas obtidas pelos alunos em atividades avaliativas (AV). Os procedimentos de análises dos dados envolveram análises descritivas, análises fatoriais exploratórias das estruturas empíricas dos instrumentos, análises das diferenças entre os grupos dos diferentes cursos-alvo e análises de regressão múltipla padrão para testar o conjunto de relações entre os construtos do modelo de investigação proposto. As análises fatoriais exploratórias mostraram que os instrumentos de avaliação de Reações e do Bem-estar no trabalho utilizados apresentam elevada consistência interna. Além disso, os resultados mostraram que a reação aos procedimentos instrucionais e a área de atuação profissional da amostra predizem significativamente a aprendizagem dos participantes do curso-alvo da UFMG. No grupo do curso-alvo da UFJF, não foi possível realizar a análise de regressão múltipla para testar o modelo em função do número insuficiente de respondentes. Como exposto anteriormente, foram construídos dois questionários específicos para a avaliação da transferência de treinamento, a partir da análise do material didático dos cursos e da validação semântica e por juízes. Os questionários mostraram-se válidos a partir das análises realizadas, devendo passar por estudos de evidências de validade estatística em estudos futuros. A partir do presente estudo, surgem implicações práticas que podem ser repassadas para instituições de ensino que oferecem cursos de pós-graduação a distância no campo da saúde. A relevância deste trabalho ficou evidente já que agregou novos conhecimentos para a área de avaliação de treinamento a distância em saúde pública. / Educational actions offered at a distance have been often used by public institutions to assure a continuous learning of different civil servants. This scenario includes public health professionals, since the Unified Health System (SUS) in Brazil requires operational practices that involve new knowledge and procedures. This thesis is divided into two studies. Study 1 aims to analyze the influence of variables related to the characteristics of the clientele (personal data, professional data and well-being at work) and to the reaction to the course (reaction to instructional procedures and reaction to the tutor\'s performance) in the learning process. Study 2 aims to construct Transfer of training measurement instruments that evaluated the frequency with which participants applied knowledge, skills and attitudes in the workplace after the training course ends. The evaluated educational actions consist of specialization courses offered by distance, via Internet, to public health professionals from two Federal Universities of the State of Minas Gerais: Federal University of Minas Gerais (UFMG) and Federal University of Juiz de Fora (UFJF). The data collection was carried out through the application of questionnaires via e-mail and through links inserted in the virtual learning environment of the courses, respecting the ethical aspects involved. Measurement questionnaires were used as instruments that investigated personal data, professional data, as well as Scale of Well-being at work, Reaction Scale to instructional procedures, Reaction Scale to the performance of the tutor and Transfer of training evaluation questionnaires that were constructed to be used in this study. The learning was evaluated from the grades obtained by the students in evaluation activities. Data analysis procedures involved descriptive analyzes, exploratory factor analyzes of the empirical structures of the instruments, analyzes of the differences between the groups in different target courses and standard multiple regression analyzes to test the set of relationships between the constructs of the proposed research model. The exploratory factor analyzes showed that the instruments of evaluation of Reactions and Well-being at work have a high internal consistency. In addition, the results showed that the reaction to instructional procedures and the area of professional performance significantly predict learning in the sample of the target course of the UFMG. In the UFJF target course group, it was not possible to perform the multiple regression analysis to test the model because of the insufficient number of respondents. As previously discussed, two specific questionnaires were constructed to evaluate the transfer of training based on the analysis of course material and semantic validation and by judges. The questionnaires were valid from the analyzes carried out, and should be based on studies of evidence of statistical validity in future studies .The present study presents practical implications that can be passed on to educational institutions by offering distance post graduation courses in the health field. The relevance of this work was evident since it added new knowledge to the area of evaluation of distance training in public health.

Submitted by Rosina Valeria Lanzellotti Mattiussi Teixeira (rosina.teixeira@unisantos.br) on 2016-02-18T11:21:09Z No. of bitstreams: 1 Hermenegildo Rafael Menin.pdf: 4730592 bytes, checksum: d8cee3b422ecc1ae6b8caf75ba5857f5 (MD5) / Made available in DSpace on 2016-02-18T11:21:09Z (GMT). No. of bitstreams: 1 Hermenegildo Rafael Menin.pdf: 4730592 bytes, checksum: d8cee3b422ecc1ae6b8caf75ba5857f5 (MD5) Previous issue date: 2015-08-05 / The object of this study is the analysis of interdisciplinary practices between teachers from the Social Communication field in a private Higher Education institution in a seaside city in the state of São Paulo, Brazil. The research involved 20 teachers, 80% of whom work at the aforementioned institution under class/hour contracts and 65% also perform on the market, away from the academic environment. In this scenario, we have set as our general objective, to investigate what kinds of knowledge might help, and what kinds of difficulties might hinder interdisciplinarity between research subjects in the Social Communication field, assuming that this area would be interdisciplinary by definition. The current study entails bibliographical and document research, of exploratory aspect, under the theoretical framework of Fazenda, Veiga, Franco and Morin, in which synthesis, integration and theme correlation can be elements for understanding and categorizing the training process and interdisciplinary multidimension. On the history of teaching Social Communication in Brazil, this study is based on Melo, Barbosa and Moura, besides approaching aspects on the DCNs, which are currently under a process of change. Field work has been based on Qualitative Research, with data collection through open-question questionnaire, applied within the academic environment, relying on Content Analysis approach for the end of understanding subjects discourse, and following theoretical support of Minayo, Bardon, Chizzotti, Oliveira, Franco, Ghedin and Deslandes. Findings in this study have shown the need to discuss and to structure interdisciplinary practices organization-wise. Support from the Higher Education Institution coordinators is crucial when it comes to promote planning and implementation of interdisciplinary practices on the teaching routine and also to boost teachers interdisciplinary attitude. Collective interdisciplinary attitude, mediated and supported by the organizational structure within the Institution, paves the way to improve integration between fields of study and the sprayed knowledge throughout the course itself, and towards the ultimate goal of teaching, which is to produce students knowledge. In this research we have considered that the teaching work on the interdisciplinary sense within the Social Communication field can help not only to widen perspectives but also to build new processes and to the continuous professional development for teachers which, on the integration of knowledge, also enhance their abilities as learning facilitators. From the institutional standpoint, it can also be considered that interdisciplinarity might help the Institution to keep its quality of a natural and official locus of learning and research, in order to envisage its interest to train teachers and students to strengthen educational and social relations. / Este trabalho tem por objeto de estudo a prática interdisciplinar entre professores da área de Comunicação Social, de uma Instituição de Ensino Superior privada da região da Baixada Santista, estado de São Paulo, Brasil. O estudo envolve 20 professores: 80% deles trabalham na IES no regime horista e 65% também atuam fora da dela, no mesmo campo. Neste cenário estabeleceu-se, como objetivo geral, investigar quais conhecimentos colaboram e que dificuldades tensionam a interdisciplinaridade entre os sujeitos de pesquisa no ensino da Comunicação Social, pressupondo-se que esta seria uma área naturalmente interdisciplinar. Este estudo constitui-se de pesquisa bibliográfica/ documental de caráter exploratório, sobre pressupostos teóricos fundamentados nos autores Fazenda, Veiga, Franco e Morin, nos quais síntese, integração e correlação temática desvelam-se como elementos para a compreensão e categorização do processo formativo e multidimensional interdisciplinar. Sobre a trajetória do ensino de Comunicação Social no Brasil e sua natureza, este estudo apoia-se em Melo, Barbosa e Moura, além de verificar alguns aspectos presentes nas DCNs de Comunicação Social, atualmente em fase de transição. O trabalho de campo baseia-se em pesquisa qualitativa, com a coleta de dados via questionário aberto, realizada no próprio locus acadêmico. Fundamenta-se na Análise de Conteúdo para interpretação dos discursos dos sujeitos, de acordo com o aporte teórico de Minayo, Bardin, Chizzotti, Oliveira, Gomes, Franco, Ghedin e Deslandes. Os principais achados deste trabalho evidenciam a necessidade de se discutir e estruturar, organizacionalmente, a prática interdisciplinar. O apoio organizacional da IES é importante no sentido de estimular o planejamento e a incorporação de práticas interdisciplinares no fazer docente e alavancar a atitude interdisciplinar do professor. Essa atitude, coletivizada, mediada e apoiada pela estrutura organizacional da instituição, abre espaço para melhor integração entre as disciplinas e os saberes esparsos nos cursos, em direção à finalidade essencial do ensino - produzir o conhecimento no aluno. Considera-se, nesta pesquisa, que o trabalho docente com sentido interdisciplinar na área de Comunicação Social pode colaborar tanto para o alargamento dos horizontes disciplinares quanto para o processo de construção e aperfeiçoamento profissional contínuo dos professores que, na integração dos saberes, também amplificam sua capacidade de agentes mediadores da aprendizagem. Do ponto de vista institucional, considera-se também que a interdisciplinaridade pode colaborar com a IES no sentido de sua manutenção como locus natural e oficial de ensino e pesquisa, ao perspectivar o interesse formativo de professores e alunos em favor do aperfeiçoamento das relações educacionais e sociais.

This research is a case study of stakeholders' perceptions of learning and provision during a specific English language program. The pedagogical context of the program was clearly defined. English teachers from Hong Kong who had either Cantonese or Mandarin as their first language (L1) came to Australia for intensive language proficiency training and assessment. The Hong Kong government determined the program's syllabus, including assessment instruments and criteria in the Syllabus Specifications for the Language Proficiency Assessment for Teachers (English Language) (LPATE) (Government of the Hong Kong Special Administrative Region (HKSAR), 2000). The Australian provider had created the program from the specifications and had developed appropriate teaching and assessment materials for its implementation in all syllabus components. Additionally, the provider was responsible for administering and marketing the program. Delivery was in immersion mode with the Hong Kong teachers travelling to Australia and residing with Australian 'homestay' families for the 6-week program. The 'guiding issue/question' for the case study was: How did the multiple stakeholders perceive learning and provision? The study drew on a corpus of data collected from the perspectives of various stakeholders within provision of a 6-week in-service and education training program (INSET) (Bolam, 1986) for Chinese first language (L1) primary and secondary school teachers. Stakeholders represented in the study were teachers who participated as learners; the researcher who was a part-time language instructor; a course designer who was a full-time language instructor in the program; and an administrator who also held a wider role in the general marketing of INSET. Multiple forms of data were collected and analysed within a case study design (Stake, 1995, 2000). These included: a document analysis; pretest and posttest questionnaires; semi-structured interviews from individuals and focus groups; stimulated recall interviews from individuals; learner journals; and a researcher journal. Existing knowledge was reviewed through a search of literature, policies and accounts that examined four contextual layers that framed the study and situated it in terms of global, local and intercultural issues. Specifically, the layers were: (a) imperatives for Australian higher education to internationalise; (b) provision of INSET for teachers of English as a Second or Foreign Language (ESL/EFL); (c) language education and proficiency in Hong Kong; and (d) intercultural communication and culture learning as they pertained to an immersion program. While higher education institutions in Australia have recognised the imperative to internationalise, some recent initiatives are poorly researched. Bodycott and Crew (2001a, p. 23) noted a 'dearth' (p. 2) of literature surrounding short-term, immersion versions of INSET such as that used in the current research. A review of literature where INSET had been used for the education of language teachers provided important insights into issues that might affect learning and provision. These involved the extent to which teachers' home country contexts were included in the design and content of programs, whether 'one-off' programs could be effective in the long-term, and what models underpinned the current design of INSET. The major gaps in the literature were (a) reported research on INSET where it is delivered as a short-term, immersion program to South East Asian teachers; and (b) published work on the LPATE as a learning-teaching experience. The current study attempted to address these gaps. While there was an absence of literature on the specific context of the INSET under study, the literature did reveal ways for the teacher/researcher to objectify and reflect on INSET provision. Literature on interactionism and social constructivism provided insights into the role and effect of the teacher/researcher in a data-gathering process. The case study approach was reviewed and Stake's (1995, 2000) design used in the study within a theoretical framework of social constructivism. In its reporting, the case accounts for forces of change surrounding the participants' INSET. These included the internationalisation of Australian higher education and curriculum reform in Hong Kong. At more personal levels, participants provided reflective data throughout the immersion experience. These data from the Hong Kong teachers indicated perceptions of strong positive growth in their English proficiency. This is an outcome consistent with the purpose of the INSET, which was to improve and benchmark proficiency standards. The data also revealed that the teachers had learned much about pedagogy and culture, which formed insights into intercultural negotiation and learning. The providers - an administrator and an instructor - supported accounts their learners had given of learning and provision. Yet, each had particular views regarding what constituted success in delivery of an INSET. While the case study provided detailed explication of the 'nature' of this particular INSET, this researcher supports Crew and Bodycott's (2001) call for further, longitudinal research into the phenomenon. Drawing on findings from this study, specific research questions are suggested to investigate the effects of immersion INSET. Within the constraints of case study method, implications are drawn for the design and delivery of future short-term, immersion INSET. A detailed mapping of what stakeholders reported as culture learning and cross-cultural experiences provided an account of this aspect of the phenomenon. There was strong evidence that a component based on intercultural communication should be included in any future trial to inform INSET design. A new model, entitled 'Intercultural INSET', is proposed for future implementation and research. It incorporates domains of learning established from the case study data and is informed by a theoretical construct designed in the current study and termed, 'Positive Effect Chain'. The proposed model embeds the design within contexts significant to the teacher/participants and to their ongoing critical reflection. This ongoing reflection informs thinking about the proposed INSET course evaluation. Finally, the proposed model extends INSET into a post-immersion phase. This subsequent phase extends participants' INSET interaction, once they have returned to their own countries and to their work in home classrooms. The model seeks enduring and effective learning and requires trial and further study. The case study approach provided a successful vehicle for organising the data of the research and for framing the discussion. It also yielded indications as to the means by which INSET providers might structure ongoing feedback and assessment of their intended curriculum design. These indications are reflected in the proposed 'Intercultural INSET' design.

Made available in DSpace on 2016-08-17T13:54:10Z (GMT). No. of bitstreams: 1 Marco Antonio Nogueira Gomes.pdf: 707494 bytes, checksum: c9e5c8442f2e50aad5083d2c08ded6a6 (MD5) Previous issue date: 2008-01-23 / It was with the technological revolution and acirramento international competition that the world of work began to undergo changes that pass, deeply, working conditions and life of the working class, reaching its direct representation of social agencies, as well as changes in process training that worker, imposing to education and, in particular, vocational training some demands and challenges. The overall purpose of the study is to examine the training of technical-level medium in society changes, seeking to seize the CEFET-UNEDI-MA can respond to the challenges of the world of work, with limits and prospects identified in the planning legal. Elected as specific objectives, the following: a) review the proposed guidelines and curriculum for the training of professional technicians from the average level, indicating trends in the planning and legal implications b) understand what brings the law, in fact, of substantially to the formation of the worker in society changes. The results demonstrate the limited autonomy of the school in working to design a curriculum that promotes the proper training to the context of society in change. As a corollary to this restriction, stand Guidelines and the Laws of Basic Education, together with their legal opinions that render a proposal for a training that meets the expectations of teachers and students. / Foi com a revolução tecnológica e o acirramento da concorrência internacional que o mundo do trabalho começou a passar por transformações que repercutiram, profundamente, nas condições de trabalho e de vida da classe trabalhadora, atingindo diretamente seus organismos de representação social, bem como mudanças no processo de formação desse trabalhador, impondo à educação e, de modo particular, à formação profissional algumas exigências e desafios. O objetivo geral do trabalho é analisar a formação profissional dos técnicos de nível médio na sociedade em mudanças, buscando apreender como o CEFET-UNEDI-MA poderá responder aos desafios do mundo do trabalho, considerando os limites e perspectivas apontadas no ordenamento legal. Elegemos como objetivos específicos, os seguintes: a) analisar as propostas e diretrizes curriculares para a formação do profissional dos técnicos de nível médio, apontando as tendências presentes no ordenamento legal e suas implicações; b) compreender o que traz a Lei, de fato, de substancial para a formação do trabalhador na sociedade em mudanças. Os resultados demonstram a autonomia restrita da escola em atuar na elaboração de um currículo que favoreça a formação adequada para o contexto da sociedade em mudanças. Como corolário a essa restrição, sobressaem as Leis de Diretrizes e Bases da Educação, juntamente com seus pareceres legais que inviabilizam uma proposta de formação que atenda as expectativas de professores e alunos.

Ações educacionais a distância têm sido utilizadas frequentemente por instituições públicas visando a garantir uma aprendizagem contínua de diferentes servidores. Nesta situação incluem-se os profissionais da saúde pública, uma vez que o Sistema Único de Saúde (SUS) no Brasil exige práticas profissionais que envolvem novos conhecimentos e procedimentos. A presente tese se divide em dois estudos. O objetivo do Estudo 1 consiste em analisar a influência de variáveis relacionadas às características da clientela (dados pessoais, dados profissionais e bem-estar no trabalho) e à reação ao curso (reação aos procedimentos instrucionais e reação ao desempenho do tutor) no processo de aprendizagem. O objetivo do Estudo 2 consiste em construir instrumentos de medida de Transferência de treinamento que mediram a frequência com que os participantes aplicaram conhecimentos, habilidades e atitudes (CHA) no trabalho após o termino dos cursos. As ações educacionais avaliadas consistem em cursos de especialização ofertados a distância, via internet, para profissionais de saúde pública por duas Universidades Federais do Estado de Minas Gerais: Universidade Federal de Minas Gerais (UFMG) e Universidade Federal de Juiz de Fora (UFJF). A coleta de dados foi realizada por meio da aplicação de questionários via e-mail e através de links inseridos no Ambiente Virtual de Aprendizagem (AVA) dos cursos, sendo respeitados os aspectos éticos envolvidos. Foram utilizados como instrumentos de medida questionários que investigaram dados pessoais, dados profissionais, bem como Escala de Bem-estar no trabalho, Escala de Reação aos procedimentos instrucionais, Escala de Reação ao desempenho do tutor e questionários de avaliação de Transferência de treinamento que foram construídos para serem utilizados neste estudo. A aprendizagem foi avaliada a partir das notas obtidas pelos alunos em atividades avaliativas (AV). Os procedimentos de análises dos dados envolveram análises descritivas, análises fatoriais exploratórias das estruturas empíricas dos instrumentos, análises das diferenças entre os grupos dos diferentes cursos-alvo e análises de regressão múltipla padrão para testar o conjunto de relações entre os construtos do modelo de investigação proposto. As análises fatoriais exploratórias mostraram que os instrumentos de avaliação de Reações e do Bem-estar no trabalho utilizados apresentam elevada consistência interna. Além disso, os resultados mostraram que a reação aos procedimentos instrucionais e a área de atuação profissional da amostra predizem significativamente a aprendizagem dos participantes do curso-alvo da UFMG. No grupo do curso-alvo da UFJF, não foi possível realizar a análise de regressão múltipla para testar o modelo em função do número insuficiente de respondentes. Como exposto anteriormente, foram construídos dois questionários específicos para a avaliação da transferência de treinamento, a partir da análise do material didático dos cursos e da validação semântica e por juízes. Os questionários mostraram-se válidos a partir das análises realizadas, devendo passar por estudos de evidências de validade estatística em estudos futuros. A partir do presente estudo, surgem implicações práticas que podem ser repassadas para instituições de ensino que oferecem cursos de pós-graduação a distância no campo da saúde. A relevância deste trabalho ficou evidente já que agregou novos conhecimentos para a área de avaliação de treinamento a distância em saúde pública. / Educational actions offered at a distance have been often used by public institutions to assure a continuous learning of different civil servants. This scenario includes public health professionals, since the Unified Health System (SUS) in Brazil requires operational practices that involve new knowledge and procedures. This thesis is divided into two studies. Study 1 aims to analyze the influence of variables related to the characteristics of the clientele (personal data, professional data and well-being at work) and to the reaction to the course (reaction to instructional procedures and reaction to the tutor\'s performance) in the learning process. Study 2 aims to construct Transfer of training measurement instruments that evaluated the frequency with which participants applied knowledge, skills and attitudes in the workplace after the training course ends. The evaluated educational actions consist of specialization courses offered by distance, via Internet, to public health professionals from two Federal Universities of the State of Minas Gerais: Federal University of Minas Gerais (UFMG) and Federal University of Juiz de Fora (UFJF). The data collection was carried out through the application of questionnaires via e-mail and through links inserted in the virtual learning environment of the courses, respecting the ethical aspects involved. Measurement questionnaires were used as instruments that investigated personal data, professional data, as well as Scale of Well-being at work, Reaction Scale to instructional procedures, Reaction Scale to the performance of the tutor and Transfer of training evaluation questionnaires that were constructed to be used in this study. The learning was evaluated from the grades obtained by the students in evaluation activities. Data analysis procedures involved descriptive analyzes, exploratory factor analyzes of the empirical structures of the instruments, analyzes of the differences between the groups in different target courses and standard multiple regression analyzes to test the set of relationships between the constructs of the proposed research model. The exploratory factor analyzes showed that the instruments of evaluation of Reactions and Well-being at work have a high internal consistency. In addition, the results showed that the reaction to instructional procedures and the area of professional performance significantly predict learning in the sample of the target course of the UFMG. In the UFJF target course group, it was not possible to perform the multiple regression analysis to test the model because of the insufficient number of respondents. As previously discussed, two specific questionnaires were constructed to evaluate the transfer of training based on the analysis of course material and semantic validation and by judges. The questionnaires were valid from the analyzes carried out, and should be based on studies of evidence of statistical validity in future studies .The present study presents practical implications that can be passed on to educational institutions by offering distance post graduation courses in the health field. The relevance of this work was evident since it added new knowledge to the area of evaluation of distance training in public health.

Thesis in the first part deals with the theoretical background for the analysis of the educational system. It describes the different phases of the educational system and possible approaches to training staff. The next part is a practical analysis of the education system of sales representatives at Top Moravia Q. This study focuses on introductory training for sales representatives and subsequent training, a personal training manager, working meeting and seminars. Through qualitative and quantitative research investigated the views of program participants on its meaning, effectiveness and contribution. The final part of the evaluation of the findings made and formulated recommendations for improving the program and the educational system as a whole. Also evaluated the overall company's approach to educational activities.

No description available.