Most research on the effects of race on people’s lived experiences focuses on how race affects the lives of people of color. Since the 1990’s, a growing body of literature has focused on “Whiteness” in society. Most “Whiteness Studies” focus on how “White” developed as a racial category and how various ethnic/national groups (e.g., Irish, Italians, Jews, Germans) came to be included under that racial label. However, nearly a century ago, in 1935, sociologist W.E.B. Du Bois referred to the public and psychological wage for Whiteness—in part, meaning the societal gravity or weight that the label “White” tends to carry. Du Bois’ oft-quoted proposition has never been empirically tested. The present study used the experimental method to empirically test Du Bois’ proposition. Using mock job applications that were identical except that (1) the applicant’s photograph had been electronically manipulated to vary race (Black or Caucasian) and sex (male or female) and (2) the application either did or did not suggest the applicant had a pending criminal charge. Each participant evaluated one mock applicant on a variety of employment and personality scales. Major findings show a main, usually negative, effect of criminal records status on ratings. Interaction effects show that participants ranked Black applicants with a pending criminal record higher than Whites with a pending record, while the reverse was true when applicants had no criminal record. Social desirability bias, and other possibilities (e.g., heightened socio-political consciousness and identification) – are discussed as possible explanation effects, including absence of prominent race or sex effects. / African American Studies

The research sought to investigate the Critical Excellence Factors (CEFs) that drive Excellence in banking industry. Moreover, it examines whether customers perceive the service of an excellent bank differently from a less-excellent bank. Three hypotheses were formed then tested through case study and survey strategy (triangulation), within the Saudi banking industry context. The study combines the EFQM excellence model as an internal assessment tool (case studies), with the SERVQUAL gap model for external assessment (questionnaires). Analysing and contrasting the two sets of results allowed the study to achieve its main objective. Based on the empirical work, the study identifies several CEFs that must be carefully considered when driving excellence in banking. These factors were proposed in a generic integrated model for driving Excellence in Banking.

Autostereoskopische Monitore ermöglichen das spontane dreidimensionale Betrachten des gezeigten Inhaltes, ohne dass zusätzliche Betrachtungshilfen notwendig sind. Eine solche räumliche Wahrnehmung kann auch für die Kartographie vielfaltige neue Visualisierungsmöglichkeiten bieten. Allerdings wurden dafür bisher kaum Gestaltungsregeln formuliert. Gerade das ist aber notwendig, um das Potential dieser 3D-Monitore richtig nutzen zu können. Die vorliegende Arbeit befasst sich mit der Gestaltung kartographischer Inhalte auf autostereoskopischen Monitoren und soll damit einen Beitrag leisten, solche Monitore in naher Zukunft optimal für kartographische Zwecke einsetzen zu können. Nach der Beschreibung des Forschungsstandes hinsichtlich 3D-Visualisierungstechniken und Minimaldimensionen kartographischer Inhalte an Monitoren behandelt die vorliegende Arbeit zwei empirische Untersuchungen. Im ersten Teil werden verschiedene graphische Elemente hinsichtlich ihrer Mindestgröße untersucht. Angelehnt an bereits vorhandene Empfehlungen für 2D-Monitore sowie Untersuchungen an gedruckten Lentikulardisplays werden Schrift, Linien und einfache Zeichen verschiedener Größe bzw. Strichstarke bezüglich ihrer Lesbarkeit an einem Lentikularmonitor getestet. Um eine Mindestgröße sinnvoll festzulegen, soll hierbei das Kriterium erfüllt sein, dass 90 % der Befragten die gezeigten Wörter, Linien bzw. Zeichen in mindestens dieser Größe lesen konnten. Neben den Mindestgrößen wird in dieser ersten Studie zudem die Erkennbarkeit und Unterscheidbarkeit von verschiedenen Tiefenebenen untersucht. Anhand von Positionssignaturen, die sich blockweise in unterschiedlichem Abstand zum Betrachter befinden, d.h. in verschiedenen Tiefenebenen liegen, wird ermittelt, ob und wie gut eine Unterscheidung dieser Ebenen möglich ist. Insgesamt werden in dieser ersten Studie neun Hypothesenpaare überprüft. Die zweite empirische Untersuchung, die in dieser Arbeit vorgestellt wird, befasst sich mit der Wahrnehmungsleistung in thematischen Karten an 2D-Monitoren und an 3D-Monitoren. Anhand von einfach gestalteten thematischen Karten werden die Antwortzeit und die Antwortgenauigkeit bei der Lösung einfacher Aufgaben analysiert. Getestet wird an dem gleichen Monitor, der bereits für die Untersuchung zu den Minimaldimensionen genutzt wurde und vergleichend dazu an einem ähnlich großen 2D-Monitor. In dieser zweiten Studie werden zwei Hypothesenpaare überprüft. Darüber hinaus werden die Ergebnisse mit einer parallel am Geografischen Institut der Ruhr-Universität Bochum stattgefundenen Studie verglichen. Die Projektpartner testeten unter sehr ähnlichen Bedingungen einen zweiten Lentikularmonitor. Anhand des Vergleichs beider Studien werden erste Schlussfolgerungen gezogen, die für eine Gestaltung kartographischer Inhalte an Lentikularmonitoren im Allgemeinen gültig sind. Die Ergebnisse der ersten Untersuchung zeigen, dass die Minimaldimensionen von Schrift, Linien und einfachen Zeichen am untersuchten 3D-Monitor weniger stark von den Empfehlungen für normale 2D-Monitore abweichen als im Vorfeld vermutet wurde. Bei der zweiten Studie hingegen lässt sich anhand der untersuchten thematischen Karte hinsichtlich der Wahrnehmungsleistung schlussfolgern, dass eine Visualisierung am 3D-Monitor zwar keine Verbesserung der Antwortgenauigkeit bewirkt, wohl aber eine deutliche Reduzierung der Antwortdauer. In der zweiten empirischen Untersuchung liegen Daten zu weiteren Testkarten vor, die die in dieser Arbeit vorgestellten Ergebnisse verifizieren konnten. In weiterer Analysearbeit sollen diese Erkenntnisse in naher Zukunft zur Verfügung gestellt werden. Darüber hinaus wird empfohlen, die Untersuchungen auf verschiedene 3D-Monitore auszuweiten, um eine Allgemeingültigkeit der ermittelten Erkenntnisse verifizieren zu können bzw. um detailliertere Empfehlungen zur Gestaltung thematischer Inhalte auf 3D-Monitoren geben zu können. / Autostereoscopic monitors allow spontaneous three-dimensional perception of the visualised content without the need of any additional viewing aids. Such a kind of spatial perception can also allow multiple new visualisation options in the field of cartography. So far, there are hardly any rules given for an optimal design of such cartographic visualisations. But, this is essential in order to use the potential of these 3D monitors correctly. Therefore, this work deals with the design of cartographic content on autostereoscopic monitors. Thus, it shall contribute to an optimal use of such a monitor for cartographic purposes in the near future. After describing the state of research regarding 3D visualisation techniques and minimum dimensions of cartographic content on monitors in general, the present work discusses two empirical studies. In the first study, several graphic elements are analysed regarding their minimal legible size. Some lettering, lines and simple symbols are tested regarding their legibility on a monitor which uses the lenticular foil technology. The test patterns are based on existing recommendations for 2D monitors and studies on printed lenticular foil displays. A simple rule was chosen to be able to specify minimum sizes for the tested elements: at least 90 % of the test persons have been able to read the test words, lines or symbols in this size. Furthermore, the first study investigated the ability to differentiate several depth planes. With the help of point symbol blocks which are located in different distances to the viewer, i.e. which are located in different depth planes, it is examined if the participants can differentiate these planes easily. Altogether, nine pairs of hypotheses are analysed during this study. The second empirical study which is presented in this work, deals with the map reading performance in thematic maps visualised on 2D monitors and on 3D monitors. Using thematic maps of simple design the response time and response accuracy are analysed for solving simple map reading tasks. The used 3D monitor was the same as for the first study. Further, the same questions were asked for the thematic maps shown on a normal 2D monitor with nearly the same size as the 3D monitor. In this second study two pairs of hypotheses are analysed. Moreover, the findings are compared with a similar study which was conducted at the Geographic Institute of the Ruhr University Bochum. The project partners tested the thematic maps on a second lenticular monitor under very similar conditions. Based on a comparison of both studies an attempt will be made to draw some conclusions that are generally valid for a design of cartographic content on lenticular monitors. The results of the first study show that for the examined 3D monitor the minimum dimensions of lettering, lines and simple symbols differ less from the recommendations for normal 2D monitors than assumed before the studies. The findings of the second study for map reading efficiency on thematic maps show that the visualisation on a 3D monitor reduces the response time of the questions. However, the correctness of the answers does not improve between the 2D monitor and the 3D monitor. In the second empirical study data of more test maps than used in this work is available. It shall be used in further analyses for trying to verify the results presented here. In addition, it is recommended to extend the studies on different 3D monitors to verify a general applicability of the findings or to give more detailed recommendations for the design of thematic content on 3D monitors.

Les cadriciels et les bibliothèques sont indispensables aux systèmes logiciels d'aujourd'hui. Quand ils évoluent, il est souvent fastidieux et coûteux pour les développeurs de faire la mise à jour de leur code. Par conséquent, des approches ont été proposées pour aider les développeurs à migrer leur code. Généralement, ces approches ne peuvent identifier automatiquement les règles de modification une-remplacée-par-plusieurs méthodes et plusieurs-remplacées-par-une méthode. De plus, elles font souvent un compromis entre rappel et précision dans leur résultats en utilisant un ou plusieurs seuils expérimentaux. Nous présentons AURA (AUtomatic change Rule Assistant), une nouvelle approche hybride qui combine call dependency analysis et text similarity analysis pour surmonter ces limitations. Nous avons implanté AURA en Java et comparé ses résultats sur cinq cadriciels avec trois approches précédentes par Dagenais et Robillard, M. Kim et al., et Schäfer et al. Les résultats de cette comparaison montrent que, en moyenne, le rappel de AURA est 53,07% plus que celui des autre approches avec une précision similaire (0,10% en moins). / Software frameworks and libraries are indispensable to today's software systems. As they evolve, it is often time-consuming for developers to keep their code up-to-date. Approaches have been proposed to facilitate this. Usually, these approaches cannot automatically identify change rules for one-replaced-by-many and many-replaced-by-one methods, and they trade off recall for higher precision using one or more experimentally-evaluated thresholds. We introduce AURA (AUtomatic change Rule Assistant), a novel hybrid approach that combines call dependency and text similarity analyses to overcome these limitations. We implement it in a Java system and compare it on five frameworks with three previous approaches by Dagenais and Robillard, M. Kim et al., and Schäfer et al. The comparison shows that, on average, the recall of AURA is 53.07% higher while its precision is similar (0.10% lower).

Submitted by Caroline Xavier (caroline.xavier@pucrs.br) on 2017-06-30T18:19:05Z No. of bitstreams: 1 DIS_GREICE_DE_CARLI_ROMAN_COMPLETO.pdf: 9835425 bytes, checksum: aa605361de91b916006af4710a54365b (MD5) / Made available in DSpace on 2017-06-30T18:19:05Z (GMT). No. of bitstreams: 1 DIS_GREICE_DE_CARLI_ROMAN_COMPLETO.pdf: 9835425 bytes, checksum: aa605361de91b916006af4710a54365b (MD5) Previous issue date: 2016-12-15 / Em fevereiro de 2001, o Manifesto ?gil foi proposto tendo como princ?pio equipes pequenas e co-localizadas. No entanto, ao longo destes 16 anos, a agilidade tamb?m foi posta em pr?tica em outros contextos, como por exemplo: equipes distribu?das e sistemas complexos, utilizando-se o termo "Desenvolvimento ?gil em Larga Escala". N?o h? uma defini??o clara e compreensiva de como a agilidade est? presente neste contexto. Assim, nosso trabalho preenche essa lacuna com o objetivo de caracterizar a agilidade no Desenvolvimento ?gil em Larga Escala. Neste trabalho, realizou-se um estudo organizado em duas fases. Na Fase 1, denominada Base Te?rica, realizamos um estudo do estado-da-arte da ?rea. Na Fase 2, denominado Estudo Emp?rico, n?s realizamos duas investiga??es: um estudo de campo em uma empresa ?gil em larga escala, para identificar o desenvolvimento durante o processo de transforma??o da empresa para esta nova abordagem e, um grupo focal, para identificar como as equipes ?geis em larga escala que v?m utilizando os m?todos ?geis o quanto se percebem em termos de aspectos de maturidade ?gil. Estes resultados contribuem para os pesquisadores e profissionais entenderem melhor como a agilidade e definida e percebida nestes grandes ambientes. O conhecimento e ?til para aqueles que querem entender como o desenvolvimento ?gil se adapta a tais ambientes e para pesquisadores com o objetivo de se aprofundar sobre o tema. / The Agile Manifesto was proposed in February 2001 having in mind small and collocated teams. However, agile has also been put in practice in other settings (e.g. large teams, distributed teams, complex systems) under the term ?Large-Scale Agile Development' (LSAD). There is no clear definition for and understanding of how agility is present in this setting. Thus, our work fills in this gap aiming to characterize agility in LSAD. We conducted a study organized in two phases. In Phase 1, named Theoretical Base, we conducted the state-of-the-art of the area. In Phase 2, named Empirical Study, we conducted two investigations: a field study in a large-scale agile company to identify how agility was developed during the transformation process of the company to this new approach, and a focus group to identify how large-scale agile teams that have been using agile for a certain while perceive themselves in terms of maturity in agile aspects. Findings contribute to researchers and professionals better understand how agility is defined and perceived in large settings. This knowledge is useful for those who want to enter the agile journey in such similar environments and for researchers aiming to further explore the topic.

Submitted by PPG Ci?ncia da Computa??o (ppgcc@pucrs.br) on 2018-07-16T17:26:53Z No. of bitstreams: 1 ELISA COSTA DIEL_DIS.pdf: 2030569 bytes, checksum: 97dac6ad532e10d4b88caec8f69d282e (MD5) / Approved for entry into archive by Sheila Dias (sheila.dias@pucrs.br) on 2018-07-23T11:12:32Z (GMT) No. of bitstreams: 1 ELISA COSTA DIEL_DIS.pdf: 2030569 bytes, checksum: 97dac6ad532e10d4b88caec8f69d282e (MD5) / Made available in DSpace on 2018-07-23T11:31:48Z (GMT). No. of bitstreams: 1 ELISA COSTA DIEL_DIS.pdf: 2030569 bytes, checksum: 97dac6ad532e10d4b88caec8f69d282e (MD5) Previous issue date: 2017-03-16 / Apesar de o ?gil buscar colabora??o com todos as partes envolvidas, a maioria dos projetos ?geis n?o extende essa colabora??o para o pessoal de opera??es. Problemas de comunica??o s?o um problema recorrente em equipes ?geis que tamb?m ? eminente na rela??o entre desenvolvedores e opera??es. Esta pesquisa visa compreender como a comunica??o acontece em DevOps a partir das percep??es dos praticantes. Para alcan?ar nosso objetivo, realizou-se uma Revis?o de Literatura sobre DevOps e Comunica??o, e conduziu-se um Estudo de Campo com dados qualitativos sendo coletados atrav?s de entrevistas. Os resultados indicam que hoje existem pelo menos tr?s configura??es diferentes de DevOps sendo aplicadas na ind?stria: profissionais Devs e Ops alocados na mesma equipe; uma equipe de DevOps com um conjunto de habilidades compartilhadas; e uma equipe separada de Dev e Ops trabalhando juntos. Apesar dessas configura??es, n?o foram encontradas nenhuma particularidade. Em resumo, os resultados indicam que os membros de equipes co-alocadas e multi-funcionais se comunicam melhor; ? importante trabalhar em conjunto e compartilhar conhecimentos t?cnicos; o poder de decis?o variar? de acordo com a situa??o enfrentada; entre outros. Nossas descobertas ajudam a diminuir a lacuna apontada por Erich, Amrit e Daneva entre Dev e Ops, avan?ando para uma melhor compreens?o de como profissionais DevOps colaboram, ajudando eles a melhorar suas pr?ticas de comunica??o em seu trabalho di?rio. / Even though agile actively seeks collaboration with all kinds of stakeholders, most agile projects do not extend toward the operations people. Issues in communication are a recurring issue in agile teams. Such issues are also eminent in the relationship between developers and operations. This study aims to understand how communication happens in DevOps from the perspective of practitioners. To achieve our goal, a Literature Review on DevOps and Communication was performed, and a Field Study was conducted with qualitative data being collected through interviews. Results revealed that today there are at least three different DevOps configurations being applied in the industry, being: Dev and Ops professionals allocated to the same team; a team of DevOps with a shared skill set; and a separate team of Dev and Ops working together. Despite the configurations, we did not find any particularities. In summary, results show that co-allocated and cross functional team members communicate better; it is important to work together as a single team and share technical knowledge; decision power changes based on the situation that is being faced; among others. Our findings help to narrow the gap pointed out by Erich, Amrit, and Daneva between Dev and Ops, moving towards a better understanding of how DevOps team collaborates by helping practitioners to improve their communication practices in their daily work.

Submitted by PPG Ci?ncia da Computa??o (ppgcc@pucrs.br) on 2018-10-09T13:24:12Z No. of bitstreams: 1 LUIS FERNANDES VAZ.DIS.pdf: 17076970 bytes, checksum: 6f8adcfdc62d9c6204d43c0aaaace7e5 (MD5) / Approved for entry into archive by Caroline Xavier (caroline.xavier@pucrs.br) on 2018-10-09T17:12:07Z (GMT) No. of bitstreams: 1 LUIS FERNANDES VAZ.DIS.pdf: 17076970 bytes, checksum: 6f8adcfdc62d9c6204d43c0aaaace7e5 (MD5) / Made available in DSpace on 2018-10-09T17:16:23Z (GMT). No. of bitstreams: 1 LUIS FERNANDES VAZ.DIS.pdf: 17076970 bytes, checksum: 6f8adcfdc62d9c6204d43c0aaaace7e5 (MD5) Previous issue date: 2018-03-27 / This research aimed to investigate task documentation in Software Crowdsourcing, more specifically, in the TopCoder platform. It also aimed to identify the elements that should be considered in the documentation of a task in this kind of software development. This research is of importance when considering that a Task is the component that links the other components of the software crowdsourcing model, which are: the Buyer, the Platform, and the Crowd. It is the task that expresses the Buyer?s need to the crowd members. We followed a qualitative research approach and conducted a Case Study with newcomers in Software Crowdsourcing and a Field Study with industry professionals. Data was analyzed using the Content Analysis technique. We found that, for the Case Study novices, the documentation of the task had a secondary role in the task selection. However, the need of a clear documentation become more relevant during the development of the task given that this is the moment that the instructions within the documentation need to be decoded by the developer and turned into a solution to be later submitted to the platform. For the Field Study participants, the most relevant elements related to the documentation of a task were how clear the description of a task is and their prior knowledge about the task content in order to influence its selection. Inspired on our studies? results, we propose a model for task documentation in TopCoder. We believe this model will likely aid the description of tasks in software crowdsourcing and will, as a consequence, help crowd members in their task development journey. / A presente pesquisa teve como objetivo investigar a documenta??o das tarefas disponibilizadas na plataforma TopCoder e os elementos que devem ser considerados na documenta??o de uma tarefa em Software Crowdsourcing. Esta investiga??o torna-se relevante na medida em que a Tarefa ? o elemento fundamental de liga??o entre os demais elementos do modelo de Software Crowdsourcing (Contratante, Plataforma e Multid?o). ? a Tarefa que expressa a necessidade do Contratante para os membros da multid?o. Assim, para o desenvolvimento desta investiga??o foi adotada a abordagem qualitativa, por meio de um Estudo de Caso com novatos em Software Crowdsourcing e de um Estudo de Campo, com profissionais da ind?stria. Para a an?lise e interpreta??o dos dados foi aplicada a t?cnica de An?lise de Conte?do. Como resultado desta pesquisa, constatou-se que no Estudo de Caso a documenta??o da tarefa teve um papel secund?rio quando os participantes selecionavam as tarefas. Entretanto, o papel da clareza da documenta??o surge com maior for?a durante a execu??o da tarefa, uma vez que ? neste momento que deve ser decodificada a instru??o da documenta??o a fim de realizar efetivamente a tarefa e submet?-la ? plataforma. Para os participantes do Estudo de Campo, os elementos mais relevantes referentes ? documenta??o das tarefas foram a clareza na descri??o da tarefa e o conhecimento sobre o assunto tratado pela tarefa. A partir dos resultados obtidos ? proposto um modelo de documenta??o de tarefa a ser utilizado na plataforma TopCoder. Acredita-se que com o mapeamento dos elementos identificados na pesquisa e a proposta de um modelo de documenta??o para a tarefa ser? poss?vel aprimorar a descri??o das tarefas e consequentemente as entregas realizadas pelos membros da multid?o.

<p>New technology and new innovations have for long been considered as a spring for growth. Conservation farming (CF) is a new production method introduced in rural Zambia and previous research shows that it increases yields and improves soil fertility. Even though the method is proven more efficient than conventional agriculture, only approximately 10 % of Zambia’s farmers have adopted the method. The purpose of this study is to discuss the implications of the introduction of CF on the capabilities of farmers and on economic growth. Furthermore, the study aims to explore why CF, which is proven to be more economically efficient than the conventional method, is not adopted to a larger extent in Zambia.</p><p>A qualitative study of 25 farmers, farming with either CF or conventional methods, was performed in the region of Mumbwa, Zambia. The results were divided depending on whether the farmers were using the new method or not. To analyze the selected material theories were chosen that regard economic growth and technological change, the adoption process of new innovations, incentive creation and the expansion of capabilities.</p><p>The two groups showed differences in age, the size of their land, how many crops they grew and to what extent they were working for others or hiring labor. The conclusion from the small sample of farmers is that the farmers using CF had been able to expand their capabilities in different ways. They had food for all the year, the new method allowed them to plan their time better and it was more environmentally sustainable than the old method. The negative aspect of CF is that it is not compatible with the old method in terms of social norms. CF leads to a more efficient use of capital and labor and therefore it can increase the economic growth. In terms of a new innovation, CF seems to have a relative advantage over the old method but it must be spread to a larger group of farmers to reach a breakthrough. To create a higher adoption rate of the method the farmers’ perception must be taken into account.</p> / Minor Field Study (Sida)

<p>Anledningar till att ilska väcks till liv är individuella och kan exempelvis bero på orättvis behandling eller maktlöshet. Ilska känns på liknande sätt inombords hos alla individer vilket innebär att en student som känner ilska över att kamraten fuskat på en tenta, kan uppleva liknande känslor av ilska inombords som patienten som tvingas vänta på sina mediciner. När ilska väl kommit in i kroppen måste den ”komma ut”.  Ilskans väg ut ur kroppen skiljer sig åt från person till person där en del yttrar sin ilska fysiskt medan andra yttrar den verbalt eller via tårar. När ilska försvunnit ut ur kroppen skapas möjlighet för reflektion. En del upplever ilska som en drivkraft för förändring medan andra känner skam och ånger över sitt beteende. Ilska är något vi alla har upplevt och fortsättningsvis kommer att uppleva. Att skapa en förståelse för fenomenet ilska kan skapa förutsättningar för vårdpersonalen att förstå ilska hos patienter. Genom att förstå orsakerna till varför ilska uppstår kan en bra relation mellan vårdpersonal och patient skapas vilket är av stor betydelse för att en god omvårdnad ska kunna utövas.</p> / <p>Reasons why anger evokes is individual and can elicit when a person experience unfairness or feel powerlessness. Anger feels similar on the inside among all individuals which means that a student who feels anger due to a friend who as cheated on an exam can experience the same anger as the patient who is forced to wait for his/her medications. When anger has entered the body it has to “come out”. How anger leaves the body differs from person to person where some express their anger physically while others get their anger out verbally or through tears. When anger has left the body, reflections become possible. Some people experience anger as a driving force for making a change while others feel disgrace and regret due to their behaviour. Anger is something we all have experienced and will continue to do. Understanding the phenomenon anger can create conditions for professionals to understand the patient’s anger. A good relationship between professionals and patients can be founded through understanding why anger evokes which is important for developing a good nursing care</p>

Anledningar till att ilska väcks till liv är individuella och kan exempelvis bero på orättvis behandling eller maktlöshet. Ilska känns på liknande sätt inombords hos alla individer vilket innebär att en student som känner ilska över att kamraten fuskat på en tenta, kan uppleva liknande känslor av ilska inombords som patienten som tvingas vänta på sina mediciner. När ilska väl kommit in i kroppen måste den ”komma ut”.  Ilskans väg ut ur kroppen skiljer sig åt från person till person där en del yttrar sin ilska fysiskt medan andra yttrar den verbalt eller via tårar. När ilska försvunnit ut ur kroppen skapas möjlighet för reflektion. En del upplever ilska som en drivkraft för förändring medan andra känner skam och ånger över sitt beteende. Ilska är något vi alla har upplevt och fortsättningsvis kommer att uppleva. Att skapa en förståelse för fenomenet ilska kan skapa förutsättningar för vårdpersonalen att förstå ilska hos patienter. Genom att förstå orsakerna till varför ilska uppstår kan en bra relation mellan vårdpersonal och patient skapas vilket är av stor betydelse för att en god omvårdnad ska kunna utövas. / Reasons why anger evokes is individual and can elicit when a person experience unfairness or feel powerlessness. Anger feels similar on the inside among all individuals which means that a student who feels anger due to a friend who as cheated on an exam can experience the same anger as the patient who is forced to wait for his/her medications. When anger has entered the body it has to “come out”. How anger leaves the body differs from person to person where some express their anger physically while others get their anger out verbally or through tears. When anger has left the body, reflections become possible. Some people experience anger as a driving force for making a change while others feel disgrace and regret due to their behaviour. Anger is something we all have experienced and will continue to do. Understanding the phenomenon anger can create conditions for professionals to understand the patient’s anger. A good relationship between professionals and patients can be founded through understanding why anger evokes which is important for developing a good nursing care